MGMT tophat
Based on the information given, what is Unidex's target for the purchase of the plant from Acme?
$17 M
Which figure best approximates Acme's reservation value in negotiating for the sale of the plant to Unidex?
$20 M
Based on the information given, what is Acme's target for the sale of the plant?
$27 M
Which figure best approximates Unidex's reservation value in negotiating for the purchase of the plant from Acme?
$27 M
Esther avoids micromanaging and allows subordinates to work autonomously. She takes action only when work falls below standards, allowing subordinates to learn from mistakes and become more functionally independent. Esther is demonstrating
-Active CR -Passive MBE
What would BMW likely argue in defending the EEOC's discrimination lawsuit based on BMW's the use of criminal background checks?
-BFOQ -Bona Fide Occupational Qualifications
Same scenario. I apply to be a server at a new Hooters restaurant in Athens. Since its inception, Hooters has hired only female servers. Moreover, consistent with the company's marketing theme, the servers wear short nylon shorts and cutoff T-shirts that show their midriffs. For these reasons, the restaurant does not hire me--I am a male, and there is some thought that customers do not wish to seem me in hot shorts. Assume I bring a claim for illegal discrimination against Hooters under Title VII of the Civil Rights Act, what is my theory of liability?
-Disparate Treatment discrimination -Intentional Discrimination
The Equal Employment Opportunity Commission ("EEOC") filed suit against BMW alleging its use of criminal background checks is discriminatory in violation of Title VII of the Civil Rights Act. What was the EEOC's theory of discrimination in lawsuit against BMW?
-Disparate impact discrimination -Adverse Impact Discrimination
Same facts. Thomas Green received a double-promotion, and has a new title, elevated status, and substantially increased compensation and benefits in his new position at Dynamic Display. So assume those matters were adequately addressed for Green when he started his new position. With Davis as his new boss, however, Green has lost interest in his work; believes he has no self-direction, autonomy or purpose; and feels he's being denied the opportunity to use his skills and abilities in his new position. Applying Maslow's Needs Hierarchy, what need(s) does not appear to be fulfilled for Thomas Green in his new position with Dynamic Display?
-Esteem -Self Actualization
Assume that Acme's Board of Directors was not unanimous in the decision to sell the plant. Some members of the Board supported the Chairman's motion to sell based on their loyalty and close relationship with him; other Board members opposed the decision, not on its merits, but because they do not like and do not trust the Chairman. This would be an instance of:
-Interpersonal conflict -Affective conflict
Describe the predominant form of change at Blockbuster in response to Netflix.
-Planned -Unclear/both
Describe the predominant form of change at Chipotle since the food-borne illness crisis.
-Planned -Unclear/both
Describe the predominant form of change at Microsoft under Steve Ballmer.
-Planned -Unclear/both
Describe the predominant form of change at Microsoft under Satya Nadella
-Proactive -Unclear/both
A company can be organized into divisions based on:
-Products -Small medium large clients -Northeast, southeast, western, etc. -USA & International
What are some ways in which Acme and Unidex could move from a distributive to an integrative negotiation?
-Unidex retaining workforce -Unidex agreeing to provide waste processing services to Acme for a period of time at a fixed price. -Acme agreeing to buy waste processing services from Unidex for a period of time at a fixed price.
Applying Acquired Needs Theory manager labels, which category of manager appears to be the worst fit for Thomas Green's personality, needs and work style?
Achievement-oriented manager
Applying Acquired Needs Theory manager labels, which label best describes Green's boss, Frank Davis, as a manager?
Achievement-oriented manager
Roberto has an employee who is excited and passionate about her position but has not developed the necessary skills to be successful. Based on Hersey and Blanchard's situational theory, Roberto should . . .
Act as a guide
In the video, How You Really Make Decisions, people drew ping pong balls on which a number was written, and then were asked to estimate the price of a bottle of champagne. That the number written on the ping pong ball consistently influenced the person's price estimate is a form of ....
Anchoring/ priming
Applying the Levels of Organizational Culture, Terry College's Business Learning Community is an example of _.
Artifacts
Of the three primary styles of influence, pushing involves . . .
Asserting
Applying the Levels of Organizational Culture, the idea that you are respectful and even deferential to your professors when in class or on campus , and that you clap for people who make presentations in class, would be best characterized as an example of _.
Assumptions
The ______________ was created to help businesses translate strategy into action by identifying the most critical measures to drive business success and linking long-term strategic goals with short-term operational actions.
Balanced Scorecard
Applying the Levels of Organizational Culture, the sayings and statements written on the wall in the stairwells of Terry College's Business Learning Community are an example of _.
Beliefs and Values
Aragorn, in his speech at the gates of Mordor, displays certain characteristics that allow him to immediately gain his small army's loyalty and elicit courage and performance beyond expectations from his army. Indeed, his speech and subsequent actions motivate his men to mount a charge against an army with overwhelming numbers and into what looks like certain death. Aragorn represents a clear example of a __ leader.
Charismatic
At the October 8 Budget Plan meeting, Thomas Green challenged the accuracy of Frank Davis's sales forecasts and the specific sales goals that Davis had set for Thomas Green's region. In challenging Davis's forecasts and sales goals, Green was mostly engaging in __.
Cognitive conflict (C-type)
After the October 8 Budget Plan meeting, when Frank Davis spoke individually to Green in the hallway, it was apparent that Davis was visibly upset with Green's public challenge and disagreement with Davis's forecasts and sales goals. Davis thereafter commented to the VP, McDonald, that "Thomas's negative attitude is not what we need on this team . . . " This suggest that the differences of opinion between Davis and Green went from __ to ____.
Cognitive; Affective
Susan completed tasks that were assigned but without a sense of excitement or personal buy-in. Susan demonstrated which of the following types of reaction to power?
Compliance
Like Thomas Green, you're having serious problems with your boss. And you realize that in order to turn your situation around, you likely will have to overcome your boss's______________, in which he will look for information that confirms the decision and conclusion he's already reached about you long before he considers any disconfirming information about your improved job performance and attitude.
Confirmation bias
In seeking to change Microsoft's mission, core strategy and organizational structure, what is Nadella really trying to alter at Microsoft?
Corporate Culture
In a company meeting, Peter, the CEO, is pointing to disappointing sales results and to the ways competitors in the industry are gaining competitive advantages. Peter is in which of the following stages of the change process?
Creating Dissatisfaction
Which of the following is the first step involved in the change process?
Creating Dissatisfaction
Which of the following is the first step in rational decision making?
Defining a problem or opportunity
Which of the following statements is true about Fiedler's contingency model?
Depending on the favorability of the leadership situation, a different style of leadership is required.
Based on the last question in which you are administering a battery of personality, integrity, intelligence and aptitude tests, and which possibly are resulting in a relatively high rejection rate of applicants within a protected class (e.g., race, gender, national origin). What type of claim for illegal discrimination should you be concerned about?
Disparate impact discrimination
Assume Acme and Unidex initiate negotiations over the purchase price of the plant as the only material term to be negotiated , such a negotiation would be labeled as a(n) ___.
Disruptive negotiation
Which of the following helps change leaders build dissatisfaction?
Disseminating a benchmarking or internal and external performance/opportunity gap analysis
In August 2013, a few months before announcing that he would step down from the CEO's chair, Ballmer began a reorganization that would align much of Microsoft's staff by job function — sales, marketing, finance, engineering and so on — rather than in silos organized by specific product. Under the old model, groups such as Windows had their own marketing and financial staff. Leaders could fall into the trap of evaluating projects based on their potential benefit for the group, rather than whether they made sense for the entire company." Microsoft thus changed from a ______________ to ______________ organizational structure.
Divisional to Functional
Who do you believe will prevail in the EEOC's lawsuit against BMW over the use of criminal background checks in the hiring process?
EEOC
Like Thomas Green, you're having serious problems with your boss. And you also realize that in order to turn your situation around, you likely will have to overcome your boss's______________, in which your boss, having repeatedly committed to a position with respect you and your poor job performance with the divisional VP, will have a bias toward that position and may even become more committed to the position as a means of justifying his prior public evaluation and criticism of you, notwithstanding your actual performance.
Escalation of commitment
Applying Expectancy Theory, which component in the expectancy motivation process is most clearly missing for Thomas Green in his new position at Display Dynamics?
Expectancy
In Expectancy Theory, ___ is the perceived relationship between effort and performance, such that when this element is strong, employees believe that their hard work and efforts will result in good performance, so they work harder.
Expectancy
Thomas is an executive in a firm's IT department. He has immense knowledge in IT and has come up with many technological innovations, which have helped the organization to perform its activities more efficiently. Moreover, he has the ability to solve all types of issues that arise on a daily basis with relative ease. As a result, the individuals in the organization have developed great respect for him. Which of the following kinds of power is Thomas demonstrating?
Expert Power
A functional organizational structure is excellent for businesses that need to be responsive and adaptive to a dynamic business environment.
FALSE
Applying Goal-Setting Theory, what critical mistake does Frank Davis appear to have made in attempting to use sales performance objectives to motivate Thomas Green?
Failing to obtain Green's acceptance and buy-in for the objectives Failing to set Green's objectives participatively (allowing Green input into setting of objectives)
Cardinal Company is using cost of goods sold as a measurement of performance. It will be placed under which of the following perspectives of the balanced scorecard?
Financial Perspective
In response to the conflict between Davis and Green, Davis's response to the conflict has most clearly been ______________, while Green's response to the conflict has most clearly been ______________.
Forcing; Avoidance
I apply to be a server at a new Hooters restaurant in Athens. Since its inception, Hooters has hired only female servers. Moreover, consistent with the company's marketing theme, the servers wear short nylon shorts and cutoff T-shirts that show their midriffs. For these reasons, the restaurant does not hire me--I am male and there is some thought that customers do wish to see me in hot shorts. Assume I bring a claim for illegal discrimination against Hooters under Title VII of the Civil Rights Act, what protected class am I a member of?
Gender
were adequately addressed for Green when he started his new position. Applying Aldefer's ERG Theory, which primary need does not appear to be fulfilled for Thomas Green in his new position with Dynamic Display?
Growth
Assume Frank Davis says he wants Green to put together a task force to explore development of Green's idea for a new product. But instead of letting Green assemble the team, Davis has appointed Green and all of the other Market Specialists under Davis to the task force. Davis has not appointed anyone else in any other position within his department or from any other department to the task force—just Green and his fellow Market Specialists. And thus far, Davis has exercised his authority as the boss to tell the task force what its direction, tasks, and agenda should be. From this description, it seems fair to say that the task force,
Has a low degree of autonomy
Assume Frank Davis says he wants Green to put together a task force to explore development of Green's idea for a new product. But instead of letting Green assemble the team, Davis has appointed Green and all of the other Market Specialists under Davis to the task force. Davis has not appointed anyone else in any other position within his department or from any other department to the task force—just Green and his fellow Market Specialists. And thus far, Davis has exercised his authority as the boss to tell the task force what its direction, tasks, and agenda should be. From this description, it seems fair to say that the task force,
Has a low degree of diversity
Rules of thumb or short-cuts that individuals use to save time when making complex decisions are known as . . .
Heuristics
Barry believes that work is simply a means to an end and that employees' needs are secondary to the need for an efficient and productive workplace. Where does Barry fall within the managerial grid?
High-task. Low-relationship
When Barcelona Restaurant Group choose prime cost, REVpash, and customer satisfaction scores on its secret shopper reports, Barcelona is engaged in which phase of the Control Cycle?
Identify measures
Which of the following is the first step involved in benchmarking?
Identify the processes to benchmarking
Aragorn is one of nine members of the "Fellowship of the Ring," which is the group tasked with traveling across Middle Earth to return the Ring to to the fires of Mordor. The whole trilogy is kind of about that journey, and of course Aragorn becomes very close with the members of the Fellowship, trusting them with his life, etc. In the end, Aragorn has five of the Fellowship members traveling with him to the gates of Mordor to face the enemy. Applying Leader-Member Exchange (LMX) theory, the Fellowship members are part of the ____ in relation to Aragorn, while the other men in the army would be in the ____ in relation to Aragorn.
In-Group; Out-group
Describe the predominant form of change at Blockbuster in response to Netflix.
Incremental
Describe the predominant form of change at Microsoft under Steve Ballmer.
Incremental
The factor that distinguishes conditions of risk from conditions of uncertainty is that in conditions of risk, individuals have . . .
Information about the potential courses of action
In Expectancy Theory, ___ is the perceived relationship between performance and rewards, such that when this element is strong, employees believe that improved performance will lead to better and more rewards, so they choose to work harder.
Instrumentality
Thomas Green received a double-promotion, and has a new title, elevated status, and substantially increased compensation and benefits in his new position at Dynamic Display. So assume those matters were adequately addressed for Green when he started his new position. With Davis as his new boss, however, Green has lost interest in his work; believes he has no self-direction, autonomy or purpose; and feels he's being denied the opportunity to use his skills and abilities in his new position. This indicates that Green is lacking ____ in his new job.
Intrinsic Reward
John, a top executive, is in a situation where he has to quickly decide between two projects that came in simultaneously from two major clients. Since his team is not big enough to complete both projects at the same time, he cannot accept both. He has a hunch and just like that accepts one of the clients' projects without any considerations. This scenario is an example of . . .
Intuitive Decision Making
Assume Frank Davis says he wants Green to put together a task force to explore development of Green's idea for a new product. But instead of letting Green assemble the team, Davis has appointed Green and all of the other Market Specialists under Davis to the task force. Davis has not appointed anyone else in any other position within his department or from any other department to the task force—just Green and his fellow Market Specialists. And thus far, Davis has exercised his authority as the boss to tell the task force what its direction, tasks, and agenda should be. From this description, it seems fair to say that the task force,
Is a manager-led team
Assume Frank Davis says he wants Green to put together a task force to explore development of Green's idea for a new product. But instead of letting Green assemble the team, Davis has appointed Green and all of the other Market Specialists under Davis to the task force. Davis has not appointed anyone else in any other position within his department or from any other department to the task force—just Green and his fellow Market Specialists. And thus far, Davis has exercised his authority as the boss to tell the task force what its direction, tasks, and agenda should be. From this description, it seems fair to say that the task force,
Is a manager-led; Vertical team
Consider the following statement: Linda is 31 years old, single, outspoken, and very bright. She majored in philosophy. As a student, she was deeply concerned with issues of discrimination and social justice, and also participated in anti nuclear demonstrations. Which statement is more probable?
Linda is a bankteller
Assume Acme informs Unidex that the plant will be listed for sale at a price of $35 million, as a very aggressive anchor. What strategy or tactic could Unidex take in response to this aggressive, extreme anchoring offer from Acme?
Make an equally extreme counteroffer Reject offer and make to walk away from negotiation Ignore offer and address other issues
Which of the following individuals best represents a person with legitimate power?
Margaret, the finance head, is the deciding authority on various organizational activities.
When Barcelona Restaurant Group hires a company to conduct secret shopper surveys in which a number is placed on overall customer satisfaction and experience in the restaurant, Barcelona is engaged in which phase of the Control Cycle?
Measure results
were adequately addressed for Green when he started his new position. Applying Herzberg's Two-Factor Theory, which factors would you say are missing for Thomas Green in his new position at Dynamic Display?
Motivators
Does Equity Theory explain any significant part of Thomas Green's problems and dissatisfaction with his new position at Display Dynamics?
NO
Does telling fat jokes about women and passing gas at co-workers constitute sexual harassment?
NO
Does the Americans With Disabilities Act ("ADA") require an employer to give an employee six months' leave of absence and also allow an employee to telecommute rather than coming to the office to do her job?
NO
So you legitimately need bouncers who can physically handle the patron who becomes belligerent and loses his mind when over-served. You make it a point to hire without regard to protected characteristic—i.e., race, religion, national creed, even fraternity association, but instead focus on attributes such as size, strength, toughness, experience as a bouncer, and maybe even the ability to negotiate with overserved students. Is this hiring practice vulnerable to attack as being discriminatory in violation of federal law?
NO
Would a clan approach work for a company like Delta Airlines?
NO
Which of the following aspects of a situation hinder a leader's ability to act in a particular way?
Neutralizers
For your group to reach peak performance and have the best chance of making an "A" grade on the group project, your group needs to move beyond the stage that it reached at the first meeting, pass through the __ stage of group development, and then reach (and stay at) the _ stage of group development for the duration of the project.
Norming; Performing
Thomas listened to his department head's plan for change and expressed agreement. Afterward, he did not follow through with the action plan outlined for him. Thomas demonstrated which of the following types of reaction to power?
Passive Resistance
Describe the predominant form of change at Microsoft under Satya Nadella
Planned
Zappos adoption of Holocratic organizational structure is best described as __ change
Planned
According to Whetten and Cameron, power that comes from an individual's formal place within an organization's structure is known as __ power.
Positional
Zappos adoption of Holocratic organizational structure is best described as __ change.
Proactive
Applying Reinforcement and Conditioning Theory, when Frank Davis makes negative reports up the chain of command to McDonald, copies Green on the negative report, and then makes it clear that such reports will continue until Green does as Davis wishes, such managerial actions reflect which type of reinforcement and conditioning?
Punishment
Describe the predominant form of change at Blockbuster in response to Netflix.
Reactive
Describe the predominant form of change at Chipotle since the food-borne illness crisis
Reactive
Describe the predominant form of change at Microsoft under Steve Ballmer.
Reactive
Which dimension of power do you imagine Lyons think he most prefers to use?
Referent Power
Mark, an employee, belongs to the marketing department in an organization. However, he often interacts with people in all other departments including top management, which has helped him improve professionally and personally. By maintaining many informal networks within the organization, he manages to get his job done more effectively than others. From this description, it can be inferred that Mark demonstrates __ power.
Relational
Sara shows concern for others, mentors subordinates, encourages subordinates to take initiative in solving problems, and shows appreciation for subordinates' contributions. Sara is demonstrating __ leadership.
Relationship-oriented
Is altering a company's culture relatively easy or relatively difficult to accomplish?
Relatively speaking, much more difficult
Martin decided to hire Ann for the associate's position because she reminded him of a former associate who had excelled in the position. Martin has used which of the following heuristics?
Representativeness
The act of choosing a solution that is "good enough" is called . . .
Satisficing
When Barcelona Restaurant Group chooses 25.88% of sales (3:18 - 3:37 in the video) as its objective for total food costs, Barcelona is engaged in which phase of the Control Cycle?
Set Targets
______________ is the second stage of the control cycle.
Set Targets
After addressing Microsoft's purpose, mission, strategy, and organizational goals, what did Nadella do next in an effort to adapt Microsoft to the current computing environment?
Started changing Microsoft's organizational design
Refer to the previous question. The highest level of group development that your group reached during that first meeting was
Storming
A divisional organizational structure is excellent for accountability, while a matrix organizational structure is poor for accountability.
TRUE
A matrix organizational structure is excellent for complex business business environment.
TRUE
A network organizational structure is excellent for adaptability and responsiveness.
TRUE
Budgeting involves allocating financial resources and measuring expected quantitative and qualitative outcomes of a firm.
TRUE
Dissatisfaction provides the energy necessary for breaking organizational inertia.
TRUE
In Equity Theory, perception is more important than reality.
TRUE
The control cycle is a four-stage process that provides a mechanisms and systems to monitor the transformation process, ensuring that outputs are produced to the desired quality, quantity, and specifications of an organization.
TRUE
When Barcelona Restaurant Group has the "war room" meetings with all the restaurant manager sand chefs, and reviews the food cost numbers, breaks down how to calculate food yield and pricing in order to attain a desired food-cost percentage, and then passes out worksheets to assist the restaurants so that they can alter their practices to achieve the desired food-cost percentage, Barcelona is engaged in which phase of the Control Cycle?
Take Corrective Action
Given the parties' respective reservation values, what is the Zone of Possible Agreement (ZOPA)?
The ZOPA is the zone between Acme's reservation value of $20 mm and Unidex's reservation value of $27 mm.
ou're having your first group meeting for class. The meeting starts off cordially enough as everyone introduces themselves and the group makes some headway on defining the task and how that task could be accomplished, as well as coming up with some basic rules for the team. But the meeting soon devolves into a rancorous and heated argument as group members jockey for power, position, and control over the direction and agenda of the group. Things become particularly heated when one of the students challenges the merits and substance of a proposal from one of the other students in the group. The exchange devolves into a heated argument in which both students exchanged personal insults. Despite your best efforts to get the meeting back on track, it becomes evident that no additional useful work is going to be accomplished in this meeting. So you end the meeting early, before any standards or requirements for the group's functioning can emerge and be agreed upon. You schedule another meeting for later in the week, hoping emotions will have calmed by then. Which of the following statements is true about your group's first meeting?
The conflict between the two group members quickly deteriorated into affective conflict (a-conflict), which does not improve, and typically degrades, team performance. The first student in the argument appears to have started the discussion from a cognitive conflict (c-conflict) standpoint, but the interaction rapidly deteriorated into affective conflict (a-conflict). The conflict between the two group members is not particularly unusual, in that affective (a-type) and cognitive (c-type) conflict often occur together in a given team activity.
The customer perspective of the balanced scorecard refers to . . .
The framework that links key customer-based metrics such as market share and retention to the financial performance of a firm.
Is Frank Davis a Theory X or Theory Y manager?
Theory X
A theory of leadership that tries to reveal a set of universal traits and skills that are relevant in all leadership situations is referred to as the _ theory of leadership.
Traits-based
In the video, Aragorn employs ___ leadership when he recruits the Army of the Dead to fight for him.
Transactional
Describe the predominant form of change at Chipotle since the food-borne illness crisis.
Transformative
Describe the predominant form of change at Microsoft under Satya Nadella
Transformative
Zappos adoption of Holocratic organizational structure is best described as __ change.
Transformative
n Expectancy Theory, ___ is the attractiveness or desirability of various rewards or outcomes, thus recognizing that the same reward or outcome—say, a promotion—will be highly attractive to some people, will be highly disliked by others, and will not make much difference one way or the other to still others.
Valence
Which of the following individuals best represents a person with referent power?
Vinita, an executive, has a great personality, and everyone in the organization respects and admires her for her intelligence.
Would you categorize the marketing area in which Frank Davis is the Marketing Director and Thomas Green is one of the Senior Market Specialists more as a work group or a team?
Work Group
Does an employer violate the Americans With Disabilities Act ("ADA") by firing a security guard because he has only one arm (i.e., he's a one-armed security guard)?
YES
You're starting your own business and you remember from MGMT 3000 how effective personality, integrity, intelligence and aptitude tests are in increasing the quality of the employees you hire. So you administer a battery of such tests to job applicants at your company, and the results seem promising. You realize, however, that it's possible that you're turning away a relatively high percentage of applicants within a protected class (e.g., race, gender, national origin). But it's based solely on the outcome of the tests, not upon any intentional discrimination based on any protected characteristic (e.g., race, religion, national origin, etc.). In fact, you abhor such discrimination. Are you vulnerable to a claim of illegal discrimination under federal law (e.g., Title VII)?
YES
customers overwhelmingly prefer female bartenders. Thus, you do not hire male bartenders; they can be bar-backs and carry the ice, check ID's at the door, restock the coolers, throw people out, etc., but only "suitable" 21 to 25-year old females are hired as bartenders, which makes the customers happy, seems to make the female bartenders happy, and makes your bar owner happy because the operation is materially more profitable. Are you and the bar nonetheless vulnerable to a claim of illegal discrimination under federal law?
YES
BATNA
best alternative to a negotiated agreement
In his his speech at the gates of Mordor, Aragorn seemingly convinces his small army that if they will not give in to fear and will bravely fight beside him, they will prevail over their enemy and emerge victorious (I'm not sure he convinced them of that, but roll with it). Applying House's Path-Goal Theory, Aragorn successfully creates ____ for his army, making them believe that they will be successful if they do not let fear overtake them and instead follow him into battle.
expectancy--the expectation that they will be successful if they do as Aragorn says
Unidex's Best Alternative to a Negotiated Agreement (BATNA) is
its alternative course of action if it doesn't purchase the Acme plant is to build its own plant.
Bounded rationality refers to . . .
making decisions within a set of constraints.
Influence refers to the . . .
means or vehicle by which leaders exercise their power.
According to Robert Cialdini's principle of scarcity . . .
opportunities seem more valuable when it feels like a "once-in-a-lifetime situation."acting.
