MGMT24000 - Investigating MIS
Select three circumstances that describe when one might use mainframe computers. Multiple select question. A company seeking better operational efficiency. An airline taking reservations. A company with off-site employees who need access to company files. A warehouse restocking a recently published book.
A company seeking better operational efficiency. An airline taking reservations. A warehouse restocking a recently published book.
What are two advantages that made mainframe-based POS stations among the first commercially available local area networks? Multiple select question.
Ongoing backup of data generated by each POS station Communication between POS stations within a store
In which two of the following situations would an executive support system (ESS) be most helpful? Multiple select question. Employees throughout the organization are showing overtime stress. Vice-presidents require detailed reports from all divisions for a merger decision. All divisions need integrated data centralization and relationship creation. R&D must provide sales with clear information about a new product.
Vice-presidents require detailed reports from all divisions for a merger decision. R&D must provide sales with clear information about a new product.
According to the Hawthorne effect, when do employees become more productive? Multiple choice question.
When they know their work is being monitored.
At the time cash registers were invented, "ringing up" a customer meant _____. Multiple choice question.
a cash register rang each time the cash drawer was opened, alerting a shop owner of register activity
Management information systems (MIS) for communication have _____
continued to improve and become more widely used each year
A typical flex-time policy allows employees to ______. Multiple choice question.
create their own work schedules: they can change when they start and stop their workday
Which three of the following are examples of a business that would benefit from scheduling software? Multiple select question.
A restaurant that is open for lunch and dinner and has a full bar staffed with a bartender. There are 50 tables in the restaurant and each server is responsible for no more than five tables at a time. A daycare center that is open Monday through Saturday from 7:00 am until 6:00 pm. There are six classrooms and each must have two teachers present at all times. No employee may work more than 40 hours per week. A national drugstore chain whose policy is that there must be two cashiers, one stock person, and one manager or assistant manager working per shift.
In which three of the following situations would data analytics be most helpful? Multiple select question. A search engine continually adjusts its algorithms as more data enter its servers. Two architectural firms merge, maintaining their individual identities and reputations while gaining financial efficiency. A healthcare firm has received a vast amount of information from drug companies and research entities and must finalize their policies and communication concerning several controversial treatments. An international automaker is producing a new line of vehicles in several locations and the production lines must run uniformly and smoothly.
A search engine continually adjusts its algorithms as more data enter its servers. An international automaker is producing a new line of vehicles in several locations and the production lines must run uniformly and smoothly. A healthcare firm has received a vast amount of information from drug companies and research entities and must finalize their policies and communication concerning several controversial treatments.
In which of the following scenarios is a learning management system (LMS) being used to document student activity? Multiple choice question. Students have a semester-long project that they are required to submit in stages through their LMS. At the end of the semester, a professor reviews the grades stored in the LMS to determine the final grade that will be sent to the registrar. Students use clickers to answer a quick multiple-choice question when they arrive in class to indicate they are present for class.
Students have a semester-long project that they are required to submit in stages through their LMS.
A manager receives word that a large portion of inventory is missing from a shipment to a channel partner. She analyzes the RFID tracking data and determines that this part of the shipment was delivered to the wrong channel partner. Which component of supply chain management experienced a breakdown in this scenario?
Supply chain logistics
Frederick Taylor's four principles of scientific management can be described as ______.
Task measurement, employee development, worker-manager collaboration, and management training
Mechanical cash registers were first created to _______. Multiple choice question.
make it more difficult for employees to steal money
Which three of the following are components of supply chain management systems? Multiple select question. Forecast future inventory needs Schedule employee shifts Receive payments from customers Ability to create and process purchase orders Manage inventory in real time
Ability to create and process purchase orders Manage inventory in real time Forecast future inventory needs
According the Max Weber, which of the following characteristics are fundamental to capitalism? More than one answer may be correct. Multiple select question. Increased efficiency of labor Charity Personal responsibility Individual ownership of labor outcomes Ethical behavior
Charity Personal responsibility Ethical behavior
From the following list, select four typical characteristics of telecommuting. Multiple select question. It reduces the environmental impact of road traffic. It often places additional demands on employees' time. It allows employees to work from almost anywhere. It allows employees to take vacation whenever they desire. It requires reliable, high-speed Internet access.
It requires reliable, high-speed Internet access.It often places additional demands on employees' time.It reduces the environmental impact of road traffic.It allows employees to work from almost anywhere.
How have management information systems (MIS) changed the management of organizations? More than one answer may be correct. Multiple select question.
Managers (and employees) can communicate different types of information in a greater variety of ways. Managers can have more information and data about the organization to help them make smarter decisions.
Which two of the following statements illustrate a potential drawback of management information system (MIS)? Multiple select question. Many workers find that a steady flow of business information, along with its demands, blurs the boundaries between work time and personal time. A good management information system requires a telecommuter to achieve daily goals on time. Managerial oversight is often more negatively focused on integrated MIS. The temptation to work overtime or without breaks can lead to competition and stress.
Many workers find that a steady flow of business information, along with its demands, blurs the boundaries between work time and personal time. The temptation to work overtime or without breaks can lead to competition and stress.
Which statement best describes why telecommuting is considered an employee benefit? Multiple choice question. Not commuting to work adds flexibility to telecommuters' schedules. Telecommuters can set their own working hours and vacation schedules. Telecommuting is normally offered only to upper managers and executives. Organizations make fewer demands on employees who telecommute.
Not commuting to work adds flexibility to telecommuters' schedules.
Which of the following statements best describes Follett's theory of management?
Receptivity to the flow of ideas from all levels of the organization leads to success.
According to Adam Smith, which three of the following can increase the efficiency of labor? Multiple select question. Reducing the distance between manufacturing steps or facilities Having workers specialize in a single, simple task Passing legislation that dictates what can be bought and sold Inventing machines to multiply the productivity of workers
Reducing the distance between manufacturing steps or facilities Having workers specialize in a single, simple task Inventing machines to multiply the productivity of workers
Which three of these practices increase both an organization's sustainability and "green" credentials? Multiple select question. Shifting to a shorter, four-day workweek. Using teleconferencing for meetings. Encouraging employees to telecommute. Requiring employees to carpool or use public transit.
Shifting to a shorter, four-day workweek. Using teleconferencing for meetings. Encouraging employees to telecommute
What are the advantages of videoconferencing in today's business environment?
The ability to observe nonverbal cues improves the accuracy of communication. Organizations can save on travel time and expenses.
Select two options that are point-of-sale (POS) station output devices. Multiple select question. Thermal printer Scale Barcode scanner Speaker
Thermal printer Speaker
Select two ways telecommuting managers will most likely be affected by improvements in management information systems (MIS) and other technologies? Multiple select question. They will face additional work demands on their personal time. They will no longer need to take different time zones into account. They will be forced to use additional mobile devices for work. They will be able to do additional tasks on their mobile phones.
They will be able to do additional tasks on their mobile phones. They will face additional work demands on their personal time.
The primary advantage of mainframes computers is that they ______.
allow modifications to system capacity while the system is in use
A business uses enterprise resource planning (ERP) systems to achieve ______.
an integrated MIS system that will strengthen its position in a competitive marketplace
The purpose of executive support systems (ESS) is to ______.
support decision making by compiling and organizing data into clear, usable reports
In his theories of management, Peter Drucker placed special emphasis on ______.
the importance of involving employees in the decision-making process
A network administrator uses employee monitoring software to _______.
track computer use of all employees from a central location in real time
Cloud computing can best be described as ______. Multiple choice question.
using the Internet to store and access resources
Which two of the following problems may be solved with the capabilities of an ERP system? Multiple select question. A restaurant must record its sales per item over time to coordinate with its supply ordering process. A recruiting firm must build a web search application to cull job candidates from an international pool. An apparel firm needs to know how directly its marketing and advertising efforts effect sales. A manufacturer must coordinate its new production line with elements of its supply chain.
An apparel firm needs to know how directly its marketing and advertising efforts effect sales. A manufacturer must coordinate its new production line with elements of its supply chain.
In which of the following scenarios is a learning management system (LMS) being used to administer assignments? Multiple choice question. At the end of the semester, a professor reviews the grades stored in the LMS to determine the final grade that will be sent to the registrar. Students use clickers to answer a quick multiple-choice question at the beginning of the class period to demonstrate that they were present in class that day. Before the semester begins, a professor aligns the syllabus with the LMS so that students receive automated reminders about required readings and when essays are due.
Before the semester begins, a professor aligns the syllabus with the LMS so that students receive automated reminders about required readings and when essays are due.
Which two of the following are reasons why employee scheduling software was originally developed? Multiple select question. Make the execution of management policies more consistent Increase the speed of purchase order processing Decrease employee theft Improve the quality of employee performance
Improve the quality of employee performance Make the execution of management policies more consistent
A nationwide job search requires lengthy candidate interviews. A US content team works with an Indian graphics team. A publisher must train remotely located freelance editors. Why is videoconferencing a better choice than voice calls in all of these situations? Multiple choice question.
In addition to practicality, documents can be shown on a video call and nonverbal messages can be conveyed.
Select the scenarios below that show how Frederick Taylor's scientific management has influenced today's business decisions. More than one answer may be correct.
In some urban school districts, teachers work in teams of two so less experienced teachers learn from seasoned co-teachers. In addition to their administrative responsibilities, the principal and assistant principal assign the teams and hold staff trainings throughout the year. These schools find that this system benefits both teachers and students. A political campaign director needs to hire paid workers and volunteers on all levels, from supervisors to canvassers. Instead of seeking mostly campaign veterans, the director recruits from groups who have shown great interest in "the cause." They'll be trained and supplied with what they need to do good work. Supervisors in a large warehouse notice that the robots are working faster than the humans. Employees scanning and sending items off to shipping are becoming frustrated and even physically hurt moving the items that the robots pick off the shelves. Management decides to recalibrate the robots' speed to coordinate with the humans' speed.
Which three of the following are key benefits of electronic point-of-sales (POS) stations? Multiple select question. Increased accuracy Decreased customer wait time Decreased shoplifting Increased information available to managers
Increased accuracy Decreased customer wait time Increased information available to managers
Which three of the following scenarios depict an employment situation that Elton Mayo believed would result in an employee becoming more engaged and productive?
Managers at a software company have weekly meetings with their customer service staff. As a regular part of the agenda, managers report the number of customers who continued to use their product after the customer service department helped with a software malfunction or error. A sales tracking report at a furniture store shows how each salesperson's daily sales help the store reach its quarterly quota. At a software company, project managers working on bringing new products to the market receive monthly updates on how past products are selling and helping the company achieve its goals.
Which three of the following ideas did Henri Fayol consider to be a guiding principle of management? Multiple select question. There must be at least one person assisting every manager, under their direct command. Managers must have the power and the right to give orders to subordinates. The organization's interests must take priority over the interests of individuals. Organizational objectives require all department managers to lead together, collaboratively. Managers can expect subordinates to follow orders and discipline them if needed.
Managers must have the power and the right to give orders to subordinates. The organization's interests must take priority over the interests of individuals. Managers can expect subordinates to follow orders and discipline them if needed.
Who is quoted as saying "Do what you do best and outsource the rest"? Multiple choice question.
Peter Drucker
According to Mary Parker Follett, a successful business depends on ___
competence and expertise
Which is the best description of how computing can be "green"? Multiple choice question.
Green computing reduces the consumption of fossil fuels, paper, and other office supplies and resources.
Which two of the following organizations adhere to the principles described by Max Weber?
A large, multinational pharmaceutical corporation has a standardized recruiting process for hiring scientists out of college. A minimum GPA is required, as is published research. Once hired, students are placed in entry-level research positions that focus on testing a specific new drug. All new hires are paid the same starting salary. They are managed by people who have 3-5 years seniority over them; these people are managed, in turn, by people who have had successful commercial launches of new drugs. New hires are trained in company policies and provided with management training after their first successful year. Employees with 3 years of exemplary performance reviews are invited to interview for positions managing the newest batch of college recruits. A local public relations firm specializes in promoting local businesses to tourists. While the firm is small, it boasts employees who spend their entire career there. The PR firm recruits interns from a local university, and hires those interns for entry-level positions if they demonstrate adeptness at serving clients. Promotions are based on annual reviews; employees with noted potential receive training to help them achieve the next step in their career. Employees are divided into different categories, based on the type of client they work with (i.e., lodgings, local activities; restaurants).
How do managers use personal computers for their business needs? More than one answer may be correct. Multiple select question. Managing database operations Creating and using databases and spreadsheets Communicating via e-mail Keeping internal communication confidential
Creating and using databases and spreadsheets Communicating via e-mail
An advertising campaign for a hair removal product placed ads on different websites. The ad on each website listed a unique URL where customers could go to buy the product; otherwise the content was the same. A marketing manager needs to place ad buys for the next quarter and wants to focus all of his advertising dollars on the previous quarter's top revenue-generating websites. He uses the company's marketing information system (MKIS) to determine which URLs generated the most revenue. This is an example of using an MKIS to ______. Multiple choice question.
evaluate the return on investment for each ad placement in a marketing
In his text, "The Human Side of Enterprise," Douglas McGregor focused on ________. Multiple choice question.
manager attitudes toward their employees
A company uses an HR management system with artificial intelligence that scans resumes for specific colleges attended and previous employers that are known for breeding successful talent. Any resumes without these colleges or previous employers are not sent on to the HR manager to be contacted for an interview. What function is this HR management system helping the company perform? Multiple choice question.
recruiting
As management information systems (MIS) technology improves, managers' jobs will likely change because ______.
some tasks will be performed by online services and staff using collaboration tools
Which two of the following are examples of managers using a decision support system? Multiple select question. A sales manager wants to know how customer responses to a large, multistate sales promotion affect each of his reps' sales in real time. A doctor evaluating a patient with complex, unusual symptoms tracks the patient's symptoms in the electronic health record (EHR) during the exam. The EHR analyzes the symptoms, suggesting possible illnesses related to the symptoms. The produce manager at a Walmart Supercenter needs to reorder fresh produce daily based on daily sales and current stock levels. A department store manager wants to make sure that employees are not accidently scheduled on days that they have requested off.
A sales manager wants to know how customer responses to a large, multistate sales promotion affect each of his reps' sales in real time.A doctor evaluating a patient with complex, unusual symptoms tracks the patient's symptoms in the electronic health record (EHR) during the exam. The EHR analyzes the symptoms, suggesting possible illnesses related to the symptoms.
Select three options that describe advancements made in point-of-sale (POS) system software in the 1990s (in addition to in-store sales and tax tracking). Multiple select question.
Across-chain sales and inventory tracking Immediate communication with internal financial teams Stronger connection with customers
Select three options that describe benefits of cloud computing. Multiple select question. Affordability for business use Control of the server Access to applications software Flexibility of user devices
Affordability for business use Access to applications software Flexibility of user devices
What is the main purpose of a decision support system?
Help manage processes involving a variety of quickly changing inputs
How did Henri Fayol factor the welfare of employees into his guiding principles of management? More than one answer may be correct. Multiple select question.
By requiring managers to encourage people to take initiative By requiring managers to be fair and kind to employees By requiring that all employees be fairly compensated By requiring clear lines of authority and communication
A computer connected to a network that relies on a server to provide access to resources is called a ___ server.
Client
The value of data analytics to an organization can be best summarized by which statement? Multiple choice question.
Data analytics is a capability that supports increased organizational performance by drawing meaning from large amounts of data.
Select three options that are examples of how client-server networks are used. Multiple select question. Data storage Data backup Printing from a shared computer Defragging a hard drive
Data storage Data backup Printing from a shared computer
How does John Locke's labor theory of property relate to modern management theory? Multiple choice question.
It explains what motivates people to work: the desire to become personally wealthier.
For what two reasons might a large organization choose to use remote desktop software rather than employee monitoring software? Multiple select question.
Detailed oversight of a large number of employees moment-by-moment may be problematic due to capacity. Employee privacy concerns must be balanced with organizational needs.
A sales manager receives weekly reports on each of the sales representatives they manage. Included in these reports are weekly sales by product, what percentage of the monthly quota the rep has achieved, and the sales ranking of reps compared to other reps in the company. These reports represent what function of a marketing information system (MKIS)?
Distributing sales and marketing information
Meera loves her job, especially the fact that she can work both from home and in the office. Lately, however, being available and accountable 24/7 is starting to crowd her, and she feels her personal life slipping away. To improve her work-life balance, what are two strategies Meera should try?
During the day, she can take a break for informal chats with colleagues in person when she's in the office or over the phone when she's home. At the end of the day, Meera should give herself time to wind down and get the rest she needs. Meera should plan her day according to priorities that she's reasonably sure are achievable. The first step of her plan may include scheduling a specific time for responding to e-mails and calls.
What are three advantages of using personal computers in business?
Efficiency Flexibility of use Improved team communications
What was the driving principle behind McGregor's Theory Y? Multiple choice question.
Employees are capable of working without constant supervision.
Which statement best describes common employer conditions or limits on flex-time policies?
Employees must be able to complete their work assignments and responsibilities, including those requiring in-person attendance.
An electrical company is considering opening a new location in North Idaho. In order to determine the size of the new location, it uses its HR management system to determine the number of employees to transfer from other locations, how many new employees it would like to hire for that location, and what each employees' role would be. What function is this HR management system helping the company perform?
Forecasting
