MGMT3000

Christine, a teacher, notices that the performances of her students at class tests have been declining. While attempting to find a solution to the problem, she thinks of three choices: rewarding students who get good grades, holding class tests more often, or punishing students when they perform poorly in the tests. Which step of the rational decision-making process is Christine in? A) Identifying alternatives B) Implementing an alternative C) Defining the decision situation D) Selecting the best alternative E) Evaluating the decision effectiveness

A) Identifying alternatives

Atlantia is a German company that manufactures dishwashers in Germany. Its products are sold in the United States. Which of the following statements is most accurate? A : Atlantia is exporting its products to the United States. B : Atlantia has a license agreement with the United States. C : Atlantia is importing its products from the United States. D : Atlantia wholly owns subsidiaries of the firm in the United States. E : Atlantia is outsourcing to the United States

A: Atlantia is exporting its products to the United States

which of the following is an example of a direct form os discrimination?

An organization refusing to promote employees belonging to an ethnic minority into management

which of the following statements is true about the process of decision making? A) It ends when the decision situation has been defined. B) It includes putting the chosen alternative to practice. C) The first step in the process is to identify alternatives to a problem. D) The process is said to be complete when a set of alternatives to a problem has been created. E) In a business scenario, the decision-making process is always aimed at finding a way to increase profits.

B) it includes putting the chosen alternative to practice

which of the following is true of nominal group? A) Innovative ideas are not generated in nominal groups. B) Members of nominal groups are brought together in a face-to-face setting. C) Members of nominal groups talk freely among themselves, argue, agree, form internal coalitions, and so forth. D) Only one individual dominates a nominal group. E) Nominal groups are most often used for forecasting technological breakthroughs.

D) Only one individual dominates a nominal group

which of the following is an advantage of group decision making when compared to individual decision making? A) The group process is less expensive. B) Groupthink is avoided. C) Less time is consumed. D) More alternatives are likely to be generated. E) Political forces are completely eliminated.

D) more alternatives are likely to be generated

which form of organizational design is a result of a strategy of related diversification?

M-form

occupational safety and health act of 1970

Mandates the provision of safe working conditions

equal pay act of 1963

Requires that men and women be paid the same amount for doing the same job

which of the following statements is true about tactical goals?

Their focus is on how to operationalize actions necessary to achieve strategic goals

which of the following statements about top managers is true?

They officially represent their organization to the external environment

which of the following statements about first-line managers is true?

They typically spend a large proportion of their time supervising the work of their subordinates.

__ are not associated with any particular management specialty

administrative managers

pete, a manager, enhances the job characteristics approach. Pete thinks that when his employees have more control over how their work is performed, they do better. Which characteristic is pete emphasizing?

autonomy

what might explain why construction is a good industry for small businesses?

because many construction jobs are relatively small, local projects, local construction firms are often ideally suited as customers

by recognizing the _ aspect of decision making, the administrative model better reflects subjective consideration

behavioral aspect of decision making

sarah was considering job offers from two different firms. both jobs are appealing to her, and the salaries meet her needs. however, Vuvision offered more vacation days and free gym memberships, while Opticlear had a tuition reimbursement program. sara was examining the _ that there companies offer to help make her decision.

benefits

which of the following terms represents a formal, written statement of the values and ethical standards that guide a firm's action?

code of ethics

what skills refer to a manager's ability to both effectively convey ideas and information to others and effectively receive ideas and information from others?

communication

it is common in the _ industry that skilled craftspeople start out working for someone else and then start a small firm so they can work fro themselves

construction

technology and operations change

control systems, enterprise resource planning

For a private college, parents of students may be considered part of the _____ dimension of the task environment.

customer

__ involved selecting a course of action from a set of alternatives

decision making

A _ is a form of group decision making in which a group arrives at a consensus of expert opinion

delphi group

organization structure and design

departmentalization, coordinate mechanisms,

alba motorbikes is known for its heavyweight motorcycles. The company places emphasis on the quality of the bikes and after-sale service. The brand also enjoys customer loyalty. This scenario described Alba Motorbikes'

distinctive competence

In a BCG matrix, _ are businesses that have a very small share of a market that is not expected to grow

dogs

which of the following is an example of an objective measure of performance?

dollar volume of sales

In Asia, consumers have historically had an aversion to debt. However, in recent years credit card use has grown significantly, supported by aggressive marketing to promote growth in the region. This example comprises the _____ dimension of an organizations general environment.

economic

the idea that the manufacturing costs per unit decrease as the number of units produced increases is known as

economy of scale

because it would change their commute times, and, in general, be disruptive, at least in the short term. They held a meeting with all the employees well in advance of the scheduled move to share with them the advantages of moving to a new office and the things management would be doing to help them through transition. this minimized the employees' resistance. which of the following techniques of overcoming resistance is illustrated in the scenario?

education

_ is a behavioral process in which a decision maker says with a decision even when it appears to be wrong

escalation of commitment

Fair Labor Standards Act

establishes minimum wage

Development of guidelines and codes of conduct is one of the most common ways through which an organization ensures

ethical compliance

consumer tastes and preferences are _ forces that influence an organizational product ine

external

In most change situations, there are factors that will make the job of change more difficult and others that seem to ease the change process. The process by which the manager identifies these factors and tries to tip the balance so that factors facilitating the change outweighs those hindering the change is called

force-field analysis

jason, a manager, is trying to determine if he will be able to reach the appropriate staffing level for the summer rush season. he is viewing reports that indicate the number of people expected to be in the labor market and available for hiring when he needs them. Jason is

forecasting the external labor supply

At Gamma Inc., there are separate departments of employees who specialize in sales, service maintenance, customer service, and accounting. What form of departmentalization does Gamma use?

functional departmentalization

_ was one of the first experts to develop the administrative model of decision making

herbert simon

___managers are typically involved in recruiting and selecting employees, training and development, designing compensation and benefit systems, formulating performance appraisal systems, and discharging low-performing and problem employees

human resource

Henry discovered and added a new flavor of ice cream to his menu of homemade ice cream in the ice cream parlor he owns in florida. the ice cream became an instant hit; he plans to sell the ice cream in Georgia by supplying it to the retailers there. Henry is involved in

identifying a new market

which of the following statements is true about the finance and insurance industry?

in most cases, the small businesses are either affiliates of or sell products provided by larger firm

when human resources managers determine how much each worker in a particular wage grade will be paid, they are making a __ decision

individual wage

a group organized by its members to attempt to influence organizations is known as

interest groups

which of the following statements about the behavioral management perspective is true?

it was influenced by the industrial psychology movement

which of the following about the ethical compliance of an organization is true?

it's a formal dimension of managing social responsibility

jimmy owns an ice cream parlor. he designs a schedule for the different tasks the employees have to perform in order to prevent monotony at work. According to the schedule, if an employee makes waffle cones on a day, he serves ice creams the next day and clears tables on the day after that. Jimmy is using the _ approach at his ice cream parlor.

job rotation

which of the following approaches to internationalization of business has the disadvantage of shared ownership?

joint ventures

_ is the extent to which the organization conforms to local, state, federal, and international laws

legal compliance

_ is an organization development (OD) technique that helps employees formulate their personal goals and evaluate strategies for integrating their goals with the goals of the organization

life and career planning

Delta L.L.C. purchases raw materials such as leather and canvas from suppliers and processes them into finished shoes. Delta L.L.C. operates in the _ industry

manufacturing

which of the following is most closely associated with an overall cost leadership strategy?

manufacturing products in bulk

In the context of the GE business screen, a determinant of an organization's competitive position is

market size

__ are probably the largest group of managers in most organizations, and are primarily responsible for implementing polices and plans of an organization

middle managers

which of the following is one of the recent trends in small-business start-up?

minorities and women starting more new businesses

In the context of SWOT analysis, which is the following would be considered as an organization's strength?

motivated employees

blue bells inc. is a software services firm. lately, the company's HR department noticed that its employees' performance levels have plummeted, and a survey conducted by. the firm indicated that this was due to low employee satisfaction levels. this prompted the HR department to introduce a new incentive system in the company. this is an example of change in this area of

people

people change

perceptions

_ is a formal assessment of how well employees are doing their job

performance appraisal

modifying the benefits system on a yearly basis to maintain employee satisfaction is most likely to be a _ change

planned

in its simplest form, __ means setting an organization's goals and deciding how best to achieve them

planning

one of the titles found in the group of middle managers is

plant manager

units with _ interdependence operate with little interaction- the output of the units is put together at the organizational level

pooled

_ techniques are methods that diversified organizations use to determine in which businesses engage and how to manage these businesses to maximize corporate performance

portfolio management

which of the following forces for change is present in the task environment of an organization

prices at which suppliers sell raw materials

Relish Inc. is a large corporation in the food industry that manufactures canned foods, confectionery, and baked foods. The organization has a separated department for each of these types of food manufactures. Each department integrates all the activities required to manage its respective line of food. Which of the following types of departmentalization is illustrated in this scenario?

product

when the low-indicator light turns red on the frozen drink machine, karen follows an established set of procedures to refill and reset the machine. In doing so, she's making a _ decision

programmed decision

what label is used by BOTH the BCG and GE business screen to identify a classification of business?

question mark

a _ error occurs when the supervisor bases judgment on employee performance that is fresh in his or her mind.

recency error

_______ _________ exists when activities flow both ways between units.

reciprocal interdependence

Employee Retirement Income Security Act of 1974 (ERISA)

regulates how organizations manage their pension funds

national labor relations act (wagner)

requires organizations to bargain collectively with legally formed unions

a _ is an operational plan that is developed to carry out a course of action that is not likely to be repeated in the future

single-use plan

jennifer, the CEO of Phoenix corp., is planning to build an internal design team for the company. she is looking for employees within the company who have the expertise and an interest in design. jennifer can find this information in the

skills inventory

_ are federally licensed to borrow money from the small business administration and to invest it in or lend it to small businesses

small business investment companies

identify an accurate comparison between small and large businesses

small businesses are better than large businesses in identifying niches

an advantage of using the function departmentalization approach is

supervision is facilitated because an individual manager needs to be familiar with only a relatively narrow set of skills.

_ are hired for short periods of time and provide greater flexibility, earn lower wages, and often do not participate in benefits programs

temporary workers

what is an advantage associated with unrelated diversification over related diversification?

the ability to achieve stable performance over time

identify an advantage of a franchising agreement

the franchiser can grow rapidly from franchising agreements

which if the following is one of the assumptions on which the theory and practice of organization development (OD) are based?

the total organization and the way it is designed influence the way individuals behave within the organization

according to the aston studies, which of the following is true of large organizations when compared to small ones?

they have a greater degree of decentralization

in human resources management, _ usually refers to teaching operational or technical employees how to do the job for which they were hired

training

a virtual organization

typically has only a handful of permanent employees

what are the three steps in the lewin model

unfreezing, implementing, refreezing

According to the administrative model, decision makers

use incomplete and imperfect information