MGT 16 quiz

Which of the following is the best example of bureaucratic control?

*U.S. Army Correct -Ritz Carlton -Monica's Diner -Levi Strauss

Techniques for improving quality include all of the following except

*market share. Correct -outsourcing. -statistical process control. -reduced cycle time. -Six Sigma.

Which of the following areas of control for organizations exerts informal control?

-Human Rescoures *cultural -competitive -informational -structural

Which of the following is not a financial control?

-Income statements -budgets -audits *ISO 14000 Correct -financial statements

which of the following is not a principle of Deming management?

-Quality should be aimed at the needs of the consumer. -Improved quality leads to increased market share and employment. -Quality can be improved on the basis of hard data. *Companies should determine which workers are to blame for problems. Correct -Companies should aim at improving the system.

All of the following are reasons why performance falls significantly short of the standard except

-changing conditions. -insufficient management attention. -insufficient resources. *unawareness of performance drop. Correct -unrealistic standards.

Which of the following is a primary function of management?

-communicating -globalizing *organizing Correct -influencing -cooperating

Which of the following is part of Deming's PDCA cycle?

-decide -process -apply *check Correct -direct

Which of the following is a step in the control process?

-implement TQM -compare work units to one another *establish standards -evaluate opportunities -complete a job redesign

A sales forecast is an example of an organizational control from the _____ area.

Informational

A(n) ________ budget that can be adjusted over time for changing environmental conditions.

Variable or flexibility

Current assets, fixed assets, and liabilities are all part of an organization's

balance sheet

Kim, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in

controlling

Jimmy's supervisor noticed that he was struggling with the computerized setup for production runs at his new job. The supervisor observed him while he tried it again and gave suggestions for improvement. The supervisor is doing which step of the control process?

taking corrective action

Kara was required to take a word-processing test as part of her application for an executive assistant position. This control is part of the ______ area.

human resources

A(n) _________ represents the profits or losses incurred by an organization

income statement

One characteristic of incremental budgeting is that it

locks managers into stable spending arrangements

Recruiters for Mountainview College were under extreme pressure to increase an enrollment goal by 10 percent. As a result, they admitted many students who were marginally qualified and who performed poorly in classes. This is an example of which problem associated with control systems?

overemphasis on means instead of ends

Before the fall term began, professors at Hillview College were required to fill out numerous forms, including performance objectives, surveys, and lists of their summer contacts with prospective students. Many professors complained that their time would be better spent preparing for their courses. This situation is an example of which barrier to successful control?

overemphasis on paperwork

TQM is a comprehensive approach dedicated to continuous

quality improvement,training, and customer satisfaction

Standards are best measured when they are

quantifiable

Which of the following best describes ERP systems?

software information systems that inte3grate all aspects of business, helping manange​r​s stay on the of the latest developments

At UPS, delivery ______ vary according to whether a route is urban, suburban, or rural in nature, because conditions vary in each type of route.

standards

According to Kaplan and Norton, _______ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance."

strategy

At Polar Sportswear, orders have significantly exceeded projections, and Chris, the operations director, has decided to hire for a third shift in the plant. Chris is clearly operating with the use of a(n) ______ budget.

variable