MGT - 210 - Chapter 1 Quiz

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Total quality management.

Which of the following steps of the training design process involves person and task analysis?

Conducting needs assessment.

Which of the following is not an example of human capital?

Corporate culture.

Informal learning _____.

Leads to the effective development of tacit knowledge.

Which of the following is not a criterion for the Baldrige Award?

Legal compliance.

Which of the following statements is true of human capital?

Motivation to deliver high-quality products and services is a part of human capital.

The ATD competency model _____.

Specifies what it takes for an individual to be successful in the training field.

_____ refers to a systematic approach for developing training programs.

The Instructional System Design (ISD) model.

Which of the following statements is true of the Instructional System Design (ISD) model?

The model specifies an orderly, step-by-step approach to training design.

The fifth step in the training design process is to develop an evaluation plan that involves identifying _____.

The types of outcomes training is expected to influence.

Which of the following statements is true of Millennials?

They are believed to have high levels of self-esteem, sometimes the point of narcissism.

Which of the following statements is true? A.) For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership. B.) The reporting relationship between human resource management and the training function is standard across companies. C.) Including training as part of the human resource function allows training to be decentralized to better respond to unique needs in different business units. D.) Organizational development professionals are seldom responsible for training.

A.) For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.

The ADDIE model is most closely associated with:

Formal training and development.

Which generational cohort is characterized as valuing skepticism, informality, and practicality?

Generation X.

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.

Human.

Training activities are said to be outsourced when they are provided by _____.

Individuals outside the company.

Which of the following is true of tacit knowledge?

It is best acquired through informal learning.

Which of the following statements is not true of knowledge workers?

They generally have limited employment opportunities in other companies because their knowledge and expertise tends to be firm specific.

According to the ATD competency model, a business partner _____.

Uses business industry knowledge to create training that improves performance.

_____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries that rely almost exclusively on technology to interact and complete their projects.

Virtual teams.