mgt 300 - chapter 2 quiz

The systems viewpoint sees organizations as entities made up of which of the following parts:

All of the above

Frederick Taylor's scientific management focuses on:

Applying scientific methods to improve work processes.

Cluckin' Coopers, a popular chain of fried chicken restaurants, is implementing scientific management principles to enhance its operations. Which of the following actions best exemplifies the scientific management approach? Scenario: Cluckin' Coopers implements a systematic approach to managing its operations. The company conducts time and motion studies to analyze the most efficient way to prepare and cook chicken. They establish standardized procedures and provide clear instructions to employees on food preparation, cooking techniques, and serving protocols. Cluckin' Coopers also implements performance-based pay systems, incentivizing employees based on their productivity and quality of work. The company regularly collects data and uses it to make informed decisions to optimize operations.

Cluckin' Coopers utilizes time and motion studies to analyze and improve work processes.

Which of the following best describes the beliefs of Theory X managers?

Employees are resistant to work and need to be heavily supervised by management.

True or False: Abraham Maslow conducted experiements that led him to propose the "Hawthorne effect," which says employees are more productive when management pays attention to them.

False

True or False: According to Fayol's principle of "division of labor," employees should be trained to do as many different tasks as possible.

False

True or False: The contingency viewpoint focuses solely on internal factors within the organization and does not consider external influences.

False

True or False: Theory X managers believe that employees are naturally motivated and need little supervision.

False

Which of the following represents a difference between Fayol and Weber's ideas about management?

Fayol emphasized the significance of bureaucratic structures, while Weber highlighted the need for flexible and adaptive organizational forms.

Dante, as the social media manager for an electronics company, often solicits information via Facebook and Twitter from customers. He then takes the complaints, suggestions, and praise to his superior managers, who often incorporate customer ideas into new designs. Dante's company would be described as a _____ system.

Open

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders. These plans are an example of which management theory in action?

Operations management

Lisa's Pizza is trying to compete with the larger Domino's Pizza down the street for customers. She feels she can deliver a better tasting product, faster, and cheaper. She has given all the drivers GPS systems; she has ordered in bulk; and she has surveyed customers about what type of pizzas they want. She is practicing

Operations management

Which of the following best describes the leadership style of Theory Y managers?

Participative

Because there are some positive aspects of bureaucracy, as proposed by Max Weber, Therese, a restaurant manager, is interested in implementing certain aspects of the bureaucratic approach to management within her restaurant. Like Weber, Therese feels bureaucracy is a:

Rational, efficient, ideal organization based on principles of logic

Saul is a production manager and knows some of his employees do not like the new corporate policy of paying a fixed wage and as a result are engaging in soldiering. Saul would like to implement policies from scientific management to eliminate soldiering. Saul can ____.

Reward employees equally and consistently based on output.

Burger King's ability to deliver food quickly and inexpensively has its roots in which management theory?

Scientific management theory

Mateo, an IT manager, has been studying the actions that his workers perform in an attempt to improve their productivity. Mateo is utilizing:

Scientific management theory

The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to the assistance with the Jones family moving back in, worked together to achieve this goal. All of the company's interrelated parts working together to accomplish a goal (in this case, the restoration of the Jones home) is an example of a(n)

System

Which of the following represents a difference between Frederick Taylor and the Gilbreths?

Taylor focused on time and motion studies, while the Gilbreths emphasized human psychology in work performance.

Which research first drew attention to the idea that productivity can be increased by paying attention to workers' needs and motivations as well as the overall work culture?

The Hawthorne studies

Which of the following is an example of a real-world application of time-and-motion studies in management research?

The answer choices a, b, and c are all correct.

Paul English of Kayak.com uses new employees' preferences as an explanation for altering an existing open-office seating arrangement. English's action is an application of ________ to management.

The behavioral science approach

Which of the following best contrasts the operations management viewpoint in management theory with the contingency viewpoint?

The operations management viewpoint focuses on efficiency and effectiveness, while the contingency viewpoint focuses on flexibility and adaptability.

Elizabeth, the general manager of an ice cream shop, believes that her workers are responsible and capable, and that they can be trusted to handle extra tasks and responsibilities as needed. Elizabeth is an example of a _______ manager.

Theory Y

According to Frederick Taylor's principles of scientific management, which of the following is true?

There should be a clear division of labor between managers and workers.

True or False: According to Henri Fayol, one of the principles of management is "unity of command," which means that each employee should report to only one manager.

True

True or False: According to Weber's theory, bureaucracy is the most efficient and effective form of organization.

True

True or False: Fayol's principle of "unity of direction" states that all activities in an organization should be coordinated towards a common goal.

True

True or False: Scientific management is a management approach that was developed in the late 19th century by Frederick Winslow Taylor.

True

True or False: Scientific management is still used as a management approach in some modern organizations.

True

True or False: The systems viewpoint of management focuses on analyzing organizations as interconnected and interdependent systems.

True

Ilya is a financing specialist with Chase Bank. Due to his duties, Ilya has to report to both the VP of Finance and one of the accounting managers. Ilya's situation violates which of the management principles laid out by Henri Fayol?

Unity of command

John is a manager at a software development company. He strongly believes in Fayol's principles and encourages employees to develop their skills and take independent action in their work. Which principle is John demonstrating in this scenario?

Initiative

________ suggested that organizations should be operated as "communities," with managers and subordinates working together in harmony. For example, in a publishing company run as a community, editors, editorial assistants, and publishers would work together to determine which books should be published.

Mary Parker Follett

Cluckin' Coopers utilizes time and motion studies to analyze and improve work processes.

Micromanaging and closely monitoring employee activities.

Thurston, a manager at Cisco, believes in Theory X assumptions about employees. Which of the following behaviors is likely to be exhibited by Thurston?

Micromanaging and closely monitoring employee activities.

Alberto, the accounting manager, feels that his employees lack the motivation to consistently meet department goals. To better understand human actions and to motivate his employees toward achievement, Alberto and his supervisors need to adopt the ________ viewpoint.

Behavioral

William manages a diverse team of Alzheimer's researchers at an internationally-renowned hospital. William often has to face employee conflicts and disagreement due to the team's differences. William decides to study psychological, sociological, and economic theories to understand how conflict arises between team members and how to resolve the conflict in mutually-benificial ways. William is using tools from the ______ movement.

Behavioral

Which of the following represents a similarity between Frederick Taylor and the Gilbreths?

Both believed in the use of time and motion studies to improve work efficiency.

Brella, Inc., a wholesaler of umbrellas, raincoats, and ponchos, is implementing a contingency management approach to adapt to different market conditions. Which of the following actions best exemplifies the contingency management approach for Brella, Inc.? Scenario: Brella, Inc. recognizes the varying demands and preferences of its target markets. For regions with high rainfall and frequent storms, the company maintains a larger inventory of umbrellas and raincoats to meet the specific needs of those areas. However, in regions with predominantly sunny weather, the company adjusts its inventory and focuses more on marketing and selling ponchos for occasional rain events. Brella, Inc. regularly conducts market research and analyzes customer trends to tailor its product offerings and marketing strategies based on the specific market conditions.

Brella, Inc. adjusts its inventory and marketing strategies based on the specific weather patterns and customer preferences in different regions.

The most meaningful problem with the classical viewpoints of management is that they:

Discount the importance of human needs and desires.

Emily is a manager at a retail store. She believes in Fayol's principles of management and ensures that each employee has a specific role and responsibility within the store. Which principle is Emily demonstrating in this scenario?

Division of labor`

Dominic needs to figure out how to schedule employees to cover shifts at the hospital during the holidays. He needs to be sure that there are enough doctors, nurses, janitors, receptionists, lab technicians, and radiologists on staff so that any emergency would not put the hospital into crisis mode. Even though billing and intake are not critical to emergencies they also will need coverage. How will Dominic figure out how many staff he needs to keep the hospital functional throughout the holidays?

He can use operations management.