MGT 300 EXAM 2 study guide

An SBU stands for "star business unit."

False, (Strategic Business Units)

What are the building blocks of HRM?

- Job Analysis: systematic process of gathering and interpreting info about essential duties, tasks, responsibilities - Job Description: concise summary of the specific tasks and responsibilities of that job. - Job Specification: outlines the knowledge, skills, education, abilities, needed to perform a specific job adequately.

Define the 3 levels of strategy: Corporate, Business, Functional.

-Corporate: Acquisition of new business units, additions, divestment, product lines, joint ventures . -Business: Advertising, direction, product changes, equipment. -Functional: finance, marketing, manufacturing, trends.

To achieve competitive advantage, companies should develop strategies that do what?

-target specific customers. -create value. -focus on core competencies. -provide synergy.

This law requires that men and women be paid the same amount of money for doing the same kinds of work.

Equal pay act

A company has________when its managers are honest, treat customers and employees fairly, and serve as role models.

Ethical Leadership

A CEO is evaluating her company's _______ when she assesses the value of all employees' knowledge, experience, skills, and capabilities.

Human Capital

Organizations with a high corporate environmental performance rating are likely to have high______.

Sustainability

Laurie was denied a promotion to partner in her accounting firm because of her gender. Laurie was a victim of:

discrimination

The hiring of applicants based on criteria that are not job related is called:

discrimination

Affirmative action requires that an employer take positive steps to guarantee promotion from within.

false

A(n)____ outlines the knowledge, skills, education, physical abilities and other characteristics needed to adequately perform a specific job.

job specification

The star has a _____ market share in a _____ industry.

large; rapidly-growing

Ethics, found between the domains of law and free choice, is the code of moral principles and values that governs the behaviors of a person or group with respect to what is right or wrong.

true

Operational plans and goals are the responsibility of middle managers.

False, tactical goals/plans is the responsibility of middle managers.

______ requires that an employer take positive steps to guarantee equal employment opportunities for people within protected groups.

Affirmative Action

A Scale Technique Approach to overcome errors in performance evaluation that is developed from critical incidents pertaining to job performance.

Behaviorally Anchored Rating Scale (BARS)

Which of the following would be considered a threat to an organization? Flexible work culture Competitive job market for critical resources Employees' resistance to change All of these Strategic alliance with another organization

Competitive job market for critical resources

This law requires that employers allow terminated employees to stay on a group health plan at the expense of the employee for up to 18 months after leaving the company.

Consolidated Omnibus Budget Reconciliation Act (COBRA)

What term defines a managements obligation to make choices and take actions that will contribute to the welfare and interests of society, not just the organization?

Corporate Social Responsibility (CSR)

A Director of Finance would most likely be interested in executing a functional-level strategy.

True

One of the least expensive types of training is __________, in which an employee learns skills by working alongside more experienced employees.

On-the-job training

When Paul O'Neill joined Alcoa as CEO, he set a______ goal, that there would be zero workplace accidents. A lot of people in the organization thought this was impossible given how dangerous some aluminum-manufacturing jobs are, but Alcoa's safety record improved tremendously.

Stretch Goal

The _____ approach argues that an action is an ethical one if it produces the greatest good for the greatest number.

Utilitarian

When a company purchases a supplier or a customer, the purchasing company is using a strategy of __________.

Vertical Intergration

At the preconventional level of personal moral development, people live up to the expectations of others, uphold laws, and fulfill duties and obligations of the social system.

false, Conventional level which is work group collaboration,team oriented

Studies have generally found __________ relationship between ethical and socially responsible behavior and a firm's financial performance.

A Positive

Which of the following stakeholders are primarily concerned with the new stores' location and prices of goods in the stores?

Customers

A relatively inflexible compensation system is _______ , which determines the value of the jobs employees hold rather than paying individuals for the capabilities they bring to the organization.

Job-based pay

A_______specifies the way in which an outcome will be achieved and can include the actions to be taken, the resources to be used, and the time frame for accomplishment.

Plan

The set of activities that are undertaken to attract, develop and maintain an effective work force refers to human resource management.

True

This law prohibits age discrimination and restricts mandatory retirement.

Age Discrimination in Employment Act (ADEA)

Managers at a manufacturer of lasers know that the supply of rare earth metals, available only from certain parts of the world, could be interrupted. They conduct_____________ to determine what alternative actions they can take in case a shortage occurs.

Contingency planning

When Philip Morris, the tobacco giant, bought Kraft Foods Group Inc, it was pursuing a _____ strategy. corporate-level functional-level business-level multidomestic globalization

Corporate-Level

What type of competitive strategy is the organization aggressively seeks efficient facilities, pursues cost reductions, and uses tight cost controls to produce products more efficiently than competitors?

Cost leadership strategy

Many firms engage in _____ planning to prepare the organization, its managers, and its employees to cope with sudden catastrophic events that could destroy the firm if a crisis-response plan were not in place.

Crisis

Which ethical test asks the question "Could I defend my choice of this option before a Congressional committee, my peers, my parents?"

Defensibility

The CEO of your company asks you to hire her nephew, Dave, who has been struggling to find a job. This is an____ because Dave is not the most qualified person the company could hire for the position.

Ethical issue

The three levels of strategy are business, corporate, and global.

False, (Corporate, Business, Functional)

Cost leadership is a type of competitive strategy in which the organization seeks to distinguish its products or services from others in the industry.

False, (Differentiation Strategy)

Tactical goals and plans are the responsibility of front-line managers and supervisors.

False, middle managers (heads of major divisions, functional units)

Rules are broad in scope, whereas policies are narrow in scope

False, rules are narrow and policies are broad

Mingles Inc. concentrates its efforts on its target market of 18 to 25 year olds. It is using a _____ strategy.

Focus

Which of the following employees of Good Times Corporation would be primarily concerned with developing tactical goals and plans? Jeannie, who is on the board of directors Fred, who is a division manager James, who is a consultant Brad, who is the CEO Tony, who is a frontline manager

Fred, who is a division manager

A(n) _____ refers to a desired future circumstance or condition that the organization attempts to realize.

Goal

The _______ holds that when people act in their own self-interest, they eventually learn to respect others' interests as well so that their well-being is respected in return.

Individualism Approach

Most companies post jobs on the company intranet or on bulletin boards in common areas like break rooms. This ___________ activity solicits applications from current employees.

Internal Recruiting

Diversification is useful because:

It prevents companies from becoming too dependent on any one business unit but it is a Strategy of moving into new lines of business.

The ____ approach says that human beings have fundamental rights and liberties that cannot be taken away by an individuals decision.

Moral-rights approach

In which of the following stages of personal moral development do internal set of values become more important than the expectations of others?

Principled or Postconventional

Which of the 7 ethical tests discussed in class is illustrated when an employee, who is caught stealing from their organization, says 'Oh no, my Mom and Dad will read about this in the paper"?

Publicity test

It is not okay for an employer to ask about a job applicants_____ during an interview.

Race Religion Martial Status

Which of the following is a recruiting approach that gives applicants all permanent positive and negative and realistic information about the job and the organization?

Realistic job preview

"No food or drink in the meeting room" is an example of a:

Rule

A________ plan is designed to be used once, while a _______ plan is designed to be used repeatedly.

Single-use plan; Standing plan

Cheyenne Creamery requires that all absent employees bring a note from their doctor when returning to work This is an example of a:

Standing-plan

An ETHICAL DILEMMA is a situation in which all alternative choices or behaviors have potentially negative consequences.

True

Hiring the right people to apply new technology for mobile business is a current strategic issue of particular concerns for managers.

True

If something is ethical, it must not be illegal.

false

Classy Clay has extremely creative employees who, in the opinion of the organization, keep the company ahead of the competition. The creativity of these employees would be classified as a(n):

strength

A desired future circumstance or condition that the organization attempts to realize is a goal.

True

Define the Pre-conventional level of personal moral development?

Follows rules to avoid punishment and external rewards, acts in own interest, Employees have specific tasks, (autocratic & Coercive leadership)

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

Operational goals (departments, individuals)

When a company like FedEx Kinko's measures its performance in terms of impact on people, impact on the planet, and profitability, it is using the_______ to evaluate social, environmental, and financial performance.

Triple Bottom Line

The great majority of managers operate at the __________ level of personal moral development.

Conventional

To motivate employees to achieve better results, a company may use a _________ plan, such as bonuses based on goal achievement or profit sharing.

Pay-for-performance

In the strategic approach to human resource management, organizations use _________ model when they are trying to find the right people.

a Matching

The economic value of the combined knowledge, skills, and capabilities of employees refers to personal capital

false, human capital