MGT 300 FInal

A sender initiates a message by decoding a thought.

False

According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.

False

According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals.

False

Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.

False

All electronic information is inadmissible in court

False

Charisma is an essential quality that leaders must possess to achieve high levels of employee performance.

False

Charisma is the ability to create and articulate a realistic, credible, attractive vision of the future for any organization or organizational unit that grows out of and improves on the present.

False

Cognitive theories are leadership theories that identified behaviors that differentiated effective leaders from ineffective leaders.

False

Derek heads a team of ten research analysts in Deutsche Bank. Even though he is least impressed with Cara among all his subordinates, when asked about her work he chose to focus on her strengths rather than her weaknesses. Derek can be described as a task-oriented leader.

False

Downward communication is not communication that flows from a manager to employees.

False

E-mail increases filtering because electronic communication is faster.

False

Effective leaders do not need a high degree of knowledge about the company, industry, and technical matters.

False

Evidence suggests goal-setting theory is directly related to job satisfaction.

False

Evidence supports that job enrichment is by far the best method to motivate employees.

False

Fiedler's contingency model of leadership style proposed that effectiveness depends on the ability and willingness of the subordinates.

False

Filtering takes place when information exceeds the receiver's processing capacity.

False

Formal communication can control behavior, but informal communication cannot.

False

Good communication requires agreement with the message.

False

If a manager clearly and articulately verbalizes instructions to a subordinate, communication is said to have taken place.

False

In communication, the process of decoding is performed by the sender.

False

In the job characteristics model, task significance refers to the degree to which a job requires completion of a whole and identifiable piece of work.

False

In the study of motivation, quality is irrelevant to the energy element.

False

Intonation refers to gestures, facial expressions, and other body movements that convey meaning.

False

Joseph, a line manager at a plant, believes that his workers have little drive and will not work unless pushed by him. Therefore, he closely monitors and controls their work and disciplines those who do not meet his standards. Joseph is a Theory Y manager.

False

Making jobs smaller and more specialized is the most effective way of motivating employees.

False

People with a high need for achievement strive for the trappings and rewards of success rather than for personal accomplishment.

False

People working for charismatic leaders are motivated to exert extra work effort and express lower satisfaction.

False

Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.

False

Some people are motivated and some are not.

False

Upward communication is used to inform, direct, coordinate, and evaluate employees.

False

Verbal intonation does not refer to the emphasis someone gives to words or phrases that conveys meaning.

False

Alex was classified as an achievement oriented leader by his team. Which of the following would describe Alex's leadership style best?

He sets challenging goals and expects subordinates to perform at their highest level.

Chuck manages the front-end crew at a fast food restaurant. For most of his crew, this is their first job so they have very few job skills but also seem reluctant to perform. In this situation, Chuck should use the ________ style.

Telling

According to Maslow's hierarchy of needs theory, once a need is substantially satisfied, that need no longer motivates the individual.

True

According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.

True

An enriched job allows workers to do an entire activity with increased freedom, independence, and responsibility.

True

Communication serves both to inform and to control behavior.

True

Communication that takes place among employees on the same organizational level is called lateral communication.

True

Despite the best efforts of researchers, it proved impossible to identify one set of traits that would always differentiate leaders from nonleaders.

True

Frederick Herzberg found that when employees were dissatisfied, they tended to cite extrinsic factors arising from the job context such as company policy and administration, supervision, interpersonal relationships, and working conditions.

True

IT has significantly improved a manager's ability to monitor individual and team performance.

True

Illegible print is an example of noise.

True

In equity theory, recent research shows that distributive justice has a greater influence on employee satisfaction than procedural justice.

True

In the wheel network, the leader serves as the hub through which all communication passes.

True

Informal communication is organizational communication not defined by the organization's structural hierarchy

True

Professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the job.

True

Research indicates that the desire for interesting work is important to almost all workers, regardless of national culture.

True

The informal organizational communication network is known as the grapevine.

True

The managerial grid only provides framework for conceptualizing leadership style.

True

Eddie generally lets subordinates know what's expected of them, schedules work to be done, and gives specific guidance on how to accomplish tasks. He would be termed a(n) ________ leader.

directive

One general conclusion that surfaces from leadership research is that ________.

effective leaders do not use any single style

Connie sees her role as someone who provides direction and resources for her team then gets out of their way and lets them do their work however they think best. Connie uses the ________ style of leadership.

Laissez-faire

Why are more and more companies empowering nonmanagerial employees?

Managers must cope with increased work demands.

Barbara solicits input from her subordinates before making decisions that will affect them. She often praises them for good work and gently offers suggestions to improve their performance. Barbara uses the ________ style of leadership.

Participative

Which leadership theory believes that a leader's job is to assist followers in attaining their goals and to ensure that their goals are compatible with the goals of the group or organization?

Path-Goal Theory

Don has been on the job only a few days. He still has a lot to learn but pays close attention whenever his job coach gives him tips. The best style for the job coach to use is ________.

Selling

Evidence indicates that transformational leadership is strongly correlated with ________.

lower turnover rates and higher levels of productivity and creativity

According to Maslow's hierarchy of needs theory, ________ needs are predominantly satisfied externally while ________ needs are satisfied internally.

safety; self-actualization

With its motto "Be All that You Can Be," the United States Army encouraged recruits to fulfill their ________ needs.

self-actualization

Trait theory ignores ________.

the interactions of leaders and their group members as well as situational factors