MGT 300 FInal
A sender initiates a message by decoding a thought.
False
According to Maslow's hierarchy of needs theory, lower-order needs are predominantly satisfied internally while higher-order needs are satisfied externally.
False
According to the goal-setting theory, a generalized goal of "do your best" will produce a higher output than specific, challenging goals.
False
Active listeners avoid asking questions and making eye contact so that they don't distract the speaker.
False
All electronic information is inadmissible in court
False
Charisma is an essential quality that leaders must possess to achieve high levels of employee performance.
False
Charisma is the ability to create and articulate a realistic, credible, attractive vision of the future for any organization or organizational unit that grows out of and improves on the present.
False
Cognitive theories are leadership theories that identified behaviors that differentiated effective leaders from ineffective leaders.
False
Derek heads a team of ten research analysts in Deutsche Bank. Even though he is least impressed with Cara among all his subordinates, when asked about her work he chose to focus on her strengths rather than her weaknesses. Derek can be described as a task-oriented leader.
False
Downward communication is not communication that flows from a manager to employees.
False
E-mail increases filtering because electronic communication is faster.
False
Effective leaders do not need a high degree of knowledge about the company, industry, and technical matters.
False
Evidence suggests goal-setting theory is directly related to job satisfaction.
False
Evidence supports that job enrichment is by far the best method to motivate employees.
False
Fiedler's contingency model of leadership style proposed that effectiveness depends on the ability and willingness of the subordinates.
False
Filtering takes place when information exceeds the receiver's processing capacity.
False
Formal communication can control behavior, but informal communication cannot.
False
Good communication requires agreement with the message.
False
If a manager clearly and articulately verbalizes instructions to a subordinate, communication is said to have taken place.
False
In communication, the process of decoding is performed by the sender.
False
In the job characteristics model, task significance refers to the degree to which a job requires completion of a whole and identifiable piece of work.
False
In the study of motivation, quality is irrelevant to the energy element.
False
Intonation refers to gestures, facial expressions, and other body movements that convey meaning.
False
Joseph, a line manager at a plant, believes that his workers have little drive and will not work unless pushed by him. Therefore, he closely monitors and controls their work and disciplines those who do not meet his standards. Joseph is a Theory Y manager.
False
Making jobs smaller and more specialized is the most effective way of motivating employees.
False
People with a high need for achievement strive for the trappings and rewards of success rather than for personal accomplishment.
False
People working for charismatic leaders are motivated to exert extra work effort and express lower satisfaction.
False
Research clearly indicates that the Theory Y manager is more effective in motivating employees than the Theory X manager.
False
Some people are motivated and some are not.
False
Upward communication is used to inform, direct, coordinate, and evaluate employees.
False
Verbal intonation does not refer to the emphasis someone gives to words or phrases that conveys meaning.
False
Alex was classified as an achievement oriented leader by his team. Which of the following would describe Alex's leadership style best?
He sets challenging goals and expects subordinates to perform at their highest level.
Chuck manages the front-end crew at a fast food restaurant. For most of his crew, this is their first job so they have very few job skills but also seem reluctant to perform. In this situation, Chuck should use the ________ style.
Telling
According to Maslow's hierarchy of needs theory, once a need is substantially satisfied, that need no longer motivates the individual.
True
According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.
True
An enriched job allows workers to do an entire activity with increased freedom, independence, and responsibility.
True
Communication serves both to inform and to control behavior.
True
Communication that takes place among employees on the same organizational level is called lateral communication.
True
Despite the best efforts of researchers, it proved impossible to identify one set of traits that would always differentiate leaders from nonleaders.
True
Frederick Herzberg found that when employees were dissatisfied, they tended to cite extrinsic factors arising from the job context such as company policy and administration, supervision, interpersonal relationships, and working conditions.
True
IT has significantly improved a manager's ability to monitor individual and team performance.
True
Illegible print is an example of noise.
True
In equity theory, recent research shows that distributive justice has a greater influence on employee satisfaction than procedural justice.
True
In the wheel network, the leader serves as the hub through which all communication passes.
True
Informal communication is organizational communication not defined by the organization's structural hierarchy
True
Professionals tend to be focused on their work as their central life interest, whereas nonprofessionals typically have other interests outside of work that can compensate for needs not met on the job.
True
Research indicates that the desire for interesting work is important to almost all workers, regardless of national culture.
True
The informal organizational communication network is known as the grapevine.
True
The managerial grid only provides framework for conceptualizing leadership style.
True
Eddie generally lets subordinates know what's expected of them, schedules work to be done, and gives specific guidance on how to accomplish tasks. He would be termed a(n) ________ leader.
directive
One general conclusion that surfaces from leadership research is that ________.
effective leaders do not use any single style
Connie sees her role as someone who provides direction and resources for her team then gets out of their way and lets them do their work however they think best. Connie uses the ________ style of leadership.
Laissez-faire
Why are more and more companies empowering nonmanagerial employees?
Managers must cope with increased work demands.
Barbara solicits input from her subordinates before making decisions that will affect them. She often praises them for good work and gently offers suggestions to improve their performance. Barbara uses the ________ style of leadership.
Participative
Which leadership theory believes that a leader's job is to assist followers in attaining their goals and to ensure that their goals are compatible with the goals of the group or organization?
Path-Goal Theory
Don has been on the job only a few days. He still has a lot to learn but pays close attention whenever his job coach gives him tips. The best style for the job coach to use is ________.
Selling
Evidence indicates that transformational leadership is strongly correlated with ________.
lower turnover rates and higher levels of productivity and creativity
According to Maslow's hierarchy of needs theory, ________ needs are predominantly satisfied externally while ________ needs are satisfied internally.
safety; self-actualization
With its motto "Be All that You Can Be," the United States Army encouraged recruits to fulfill their ________ needs.
self-actualization
Trait theory ignores ________.
the interactions of leaders and their group members as well as situational factors