MGT 300 Test 3

diversity audit

A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures.

only after a job offer has been made

According to the Americans with Disabilities Act, disabilities (and reasonable accommodations for them) should be discussed ____.

turnover costs

According to the text, ____ typically amount to more than 90 percent of employees' salaries

specific ability test

Aptitude tests are also called ____.

true

Background checks can be used to verify the truthfulness and accuracy of information that applicants provide about themselves.

conduct a job analysis

Before beginning to recruit, organizations must ____.

learning and effectiveness

Bentley College launched a comprehensive diversity initiative that includes frequent diversity retreats for faculty, staff, and student leaders; innovative recruitment efforts; employee benefits for domestic partners; and extensive support services focused on race, gender, and disability. Bentley uses the ____ paradigm for managing diversity

false

Cognitive ability tests are also called aptitude tests.

disparate treatment

Darlene Jespersen worked in a sports bar. She was an outstanding employee, but she didn't wear makeup because she felt it "took away her credibility" and interfered with her ability to be an effective bartender, which sometimes required her to deal with unruly, intoxicated guests. This changed when the sports bar implemented a "beverage department image transformation" program. Female employees were told they would be fired if they did not wear makeup. Jespersen contended that it was an example of ____ because male employees did not have to wear makeup.

background check

Estimates of from 2 percent to 20 percent of a taxicab company's driver workforce could result as new federal regulations requiring that all drivers be fingerprinted and the drivers checked to see if they have a criminal record. This new ____ will cause a worsening problem for the already over-extended employer

a hostile work environment

Former female employees of a national real estate brokerage firm claimed that they were subjected to lewd remarks, unwanted groping, and sexual propositions by male co-workers. According to their attorney, "The firm created a frat-house culture and then failed to do anything about it." Their suit claims the women were victims of ____.

true

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related.

true

Job analysis is a purposeful and systematic process of collecting information on the important work-related aspects of a job.

are accurately described by none of these

Older workers ____.

piecework

One of the reasons items manufactured in Southeast Asia are imported into the United States less expensively is that workers are paid a small amount of money for each item produced. The manufacturers operating in Southeast Asia use what type of pay plan?

external recruiting

Refer to Domino's. Robert Chabot relies heavily on employee referrals to first identify good job applicants. In other words, Chabot uses ____.

wrongful discharge

Sharron Grant-Burton was a marketing director for Covenant Care, owner of skilled-nursing and assisted-living facilities. During a discussion of the fairness of the company's bonus structure with other marketing directors, Grant-Burton said she did not receive a bonus because her executive director "did not believe in them." Several days later, Grant-Burton was fired and told she had been terminated for a number of unspecified reasons, including her comments about bonuses. This is an example of a ____.

true

Surface-level diversity refers to differences such as age, gender, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure

bona fide occupational qualifications (BFOQs

The fact that a 98-pound job candidate is not hired as a dock worker to move 60-pound boxes of produce is legal as a result of ____.

false

The hostile work environment form of sexual harassment occurs when employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to being sexually harassed

false

The hostile work environment form of sexual harassment occurs when employment outcomes such as hiring, promotion, or simply keeping one's job depend on whether an individual submits to being sexually harassed.

Before firing employees, managers should give them a chance to improve

To minimize the problems inherent in firing employees, managers should do which of the following?

surface-level diversity

When Suzanne Pogell wanted to learn to sail, she could find no one to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. The male sailors who would not teach her were exhibiting ____.

hierarchical pay

Which of the following is NOT an example of a pay-variability decision used to motivate employee performance?

work sample tests

Which of the following is a direct (rather than indirect) measure of job applicants' capability to do the job?

career paths

Which of the following is an internal recruiting method?

The Internet allows companies to quickly reach large numbers of people

Which of the following statements about Internet recruiting is true?

Employee-related laws apply to job application forms and résumés.

Which of the following statements about résumés and job application forms is true?

Sexual harassment can occur between people of the same sex.

Which of the following statements about sexual harassment is true?

all of these

Which of the following types of information would typically be collected as part of a job analysis?

cognitive ability test

Which of the following types of tests accurately predicts job performance in almost all kinds of jobs?

job specification

Zachary Schneider saw a sign in the window of an Amy's Ice Creams franchise operation. The sign said the company was looking for new employees. When he went in to ask for a job application, he was given a paper bag and told to do "something creative with it." The test was to see whether the job applicant was suited to carrying out the chain's mission: "To make people's day." This type of pre-employment assessment is not unusual. Gourmet grocery chain Central Market uses a four-page application form which includes essay questions such as "Tell us about your favorite food experience." If it seems an applicant is a good match for the company, he or she is asked to make a statement about himself or herself using items found in the grocery store and to participate with other applicants in a roundtable discussion. Refer to Trends in Hiring Practices. The need for creative skills in order to work at Amy's would be listed as a ____ that the company's HR department would have developed for franchisees.

Job specifications, job analyses, and job descriptions

____ help companies meet the legal requirement that their human resource decisions be job-related

Diversity

____ helps companies grow by improving the quality of problem solving and improving marketplace understanding.

Human resource management

____ is the process of finding, developing, and keeping the right people for the company

selection

____ is the process of gathering information about job applicants to decide who should be offered a job