MGT 300 - UTK

Under which of the following circumstances would it be most advantageous to use an avoiding style of conflict resolution?

To give parties opportunities to let their emotions settle and then view the conflict again.

Knowing what other members of the team know and exchanging that knowledge is referred to as _________.

Transactive memory

Which type of leadership involves inspiring followers to commit to a shared vision while serving as a role model?

Transformational

Which of the following are examples of teamwork processes?

Transition processes, interpersonal processes, and action processes.

One type of training involves developing general competencies related to teamwork activities that can be used any team context. These skills, knowledge, and abilities are called __________ teamwork competencies.

Transportable

True or False: Transformational leadership has a moderate positive impact on employees' job performance.

True

True or false: Many training programs for leaders focus on transformational leadership content.

True

the degree to which members believe the team can be effective across a variety of situations and tasks.

potency

Which stage of negotiation involves goal-setting by the negociating parties?

preparation

The leadership behaviors identified in studies by the University of Michigan are specifically referred to as

production-centered and employee-centered

According to the life cycle theory of leadership, which leadership style emphasizes high amounts of both initiating structure and consideration?

selling

In the ___________ style of leadership, leaders not only provide information and direction to their followers but also provided support and encouragement to make sure that people get "on board".

selling

What is the gradual process by which employees adapt to the culture of an organization?

socialization

In the team process training called _________, a consultant facilitates the development of team processes related to goal setting, interpersonal relations, problem solving, and role clarification.

team building

According to the life cycle theory of leadership, a leader displaying high initiating structure and low consideration would be using a __________ leadership style.

telling

Leadership

the ability to manage others to achieve certain goals

A mental model refers to a shared understanding of which of the following aspects of a team and its tasks?

- The processes the team needs to use to be effective - Where to go for help that might be needed to complete a task - The capabilities that each member brings to the team.

Monitoring Progress Toward Goals

-Teams that pay attention to goal-related information -perhaps by charting the team's performance relative to team goals- are typically in a good position to realize when they are "off track" and need to make changes

Decoding

In the communication process model, the act of interpreting a message to form an understanding of the information it contains is referred to as decoding.

High-quality exchange dyads are characterized by which of the following?

Increased mutual trust between members, and increased sense of obligation between members.

As a general rule, face-to-face communication has a higher level of ____________ because senders can convey meaning through verbal and nonverbal cues.

Information richness

Idealized Influence

This is behaving in ways that earn admiration, respect and trust.

The concept that the most appropriate decision-making style depends on the situation is referred to as

the time-driven model of leadership

Influence

the use of actions that result in changes in the behaviors or moods of others.

The components of the ASA framework are

attraction, selection, and attrition

When people work and learn together by tackling real issues and reflecting on their actions, they engage in _________.

Action learning

Rank the network structures in terms of centralization of communication, with the network structure having the lowest level of centralization listed first (at the top) and the network structure with the highest level of centralization listed at the bottom.

1. All channel 2. Circle 3. Y 4. Wheel

Rank the levels of cross-training from the shallowest level to the deepest level, with the shallowest level listed at the top and the deepest level listed at thterm-8e bottom.

1. Personal Clarification 2. Positional Modeling 3. Positional Rotation

Nominal Group Technique

A taskwork process in which team members independently generate ideas, present those ideas to the group, and then independently rank-order the ideas generated.

What is the term for the conflict resolution style in which one party sacrifices its own self-interest and allows another party's interests to take precedence?

Accomodating

Ambassador

An ambassador works to protect and gain support for the team.

At which stage of negotiation is each party likely to make concessions in order to gain something in return?

Bargaining

An emotional attachment to other members of the team and the team itself.

Cohesion

Which conflict management style is high in concern for the outcomes of the parties in conflict?

Collaboration

Ingratiation

Complimenting and befriending people to influence their behaviors.

Styles of conflict resolution can be described in terms of the factors of ____________.

Cooperation and Assertiveness

Developing new, exciting ideas to work toward the final solution of a task is characteristic of __________.

Creative behavior

Which of the following can be categorized as taskwork processes?

Creative behavior, decision making, and boundary spanning.

The Four Leadership Styles

Delegating Participating Selling Telling

Relationship conflict

Disagreements among team members in terms of personal values or preferences

What is the term for the stage of negotiation in which both sides argue their positions and portray themselves in favorable ways?

Exchanging information

T/F: An individual does not possess power unless he or she uses it.

False

True of false: Emotions can interfere with face-to-face communications but not electronically mediated messages.

False

True/False : Team Processes are readily observable and measurable.

False

A team that is high in ___________ has a leader who can effectively weigh members' assessments and recommendations in making decisions that affect the team.

Hierarchical Sensitivity

The dimension of transformational leadership that involves articulating a clear and compelling vision of the future and generating enthusiasm and optimism that it can be achieved is referred to as ___________.

Inspirational motivation

Teamwork Processes

Interpersonal Activities that help a team accomplish its work without accomplishing the work itself are referred to as teamwork processes.

Research conducted in a wide variety of team settings have shown that teamwork processes have a ____________ relationship with team performance.

Moderate Positive

Russ heads up a virtual team with members in India, Ireland, and Taiwan. During the last conference call, he was frustrated with the static and echo on the telephone line. This is an example of ___________ in the communication process model.

Noise

Which of the following statements about teamwork processes and team commitment is true?

People tend to be satisfied in teams in which there are effective interpersonal relationships.

The most in-depth method of team training is _________ . In which each team member "walks in the other's shoes."

Positional Rotation

The degree to which team members believe that the team can be effective across a variety of situations and tasks is referred to as _____________.

Potency

A _________ occurs when a team member is able to produce more or better output than the combined efforts of each team member working alone.

Process gain

Which forms of power are associated with increased levels of affective commitment in the organization?

Referent

Coordination

Synchronizing team members' activities in a way that make them mesh effectively and seamlessly

Which of the following are examples of transportable teamwork competences?

Task coordination, conflict resolution, and goal setting.

Which of the following activities are involved in boundary spanning?

Task coordinator activities, ambassador activities, and scout activities.

Team member activities that correspond directly to accomplishing the team's work are referred to as _________ processes.

Taskwork

Integrative bargaining involves what kind of negotiating?

Win-Win

motivation and confidence building

actions or words that affect the degree to which members are driven to work hard on the team's tasks

Affect Management

activities that foster a sense of emotional balance and unity

Adaptation

at this stage, an employee internalizes the norms and expected behaviors

Inspirational Motivation

behaving in ways that foster an enthusiasm for and commitment to a shared vision

Which type of decision making style do employees have input in the process, but the leader still retains the ultimate decision-making process?

consultative

According to the life cycle of theory of leadership, which leadership style encompasses low levels of both initiating structure and consideration?

delegating

Apprising

describing how performing an action could benefit someone personally

Task Conflict

disagreements among members about the team's work

Aristotle once said, "Some people are born to lead; others are born to be led." This statement best describes which theory of leadership?

great person

From which source do employees learn about most important aspects of organizational culture?

fellow employees

The tendency of highly cohesive groups to value consensus and harmony at the price of decision quality is referred to as _________.

groupthink

Which of the following are among the factors that enhance the ability of a team to make effective decisions?

hierarchical sensitivity, staff validity, and decision informity.

Sociability

how friendly workers are

Solidarity

how much workers act and think alike

The dimensions of transformational leadership:

intellectual stimulation, individualized consideration, inspirational motivation, and idealized influence.

Task Coordinator Activities

involve communications that are intended to coordinate task-related issues with people or groups in other functional areas

systems monitoring

involves keeping track of things that the team needs to accomplish its work

helping behavior

involves members going out of their way to help or back up other team members

Boundary Spanning

involves three types of activities with individuals and groups other than those who are considered part of the team. Ambassador Activities Task Coordinator Activities Scout Activities

The absence or avoidance of leadership best describes which of the following leadership styles?

laissez-faire

the level of common understanding among team members regarding the team and its tasks.

mental models

Which of the following is the most likely to occur in an organization with a highly charged political climate?

more employees who consider leaving

The leadership style that combines low initiating structure along with high considerations is referred to as

participating

According to the life cycle theory of leadership, the optimal combination of initiating structure and consideration depends on the ___________ of the followers.

readiness

ambassador activities

refer to communications that are intended to protect the team, persuade others to support the team, or obtain important resources for the team

Scout Activities

refer to things team members do to obtain information about technology, competitors, or the broader marketplace.

Personal Appeals

requesting something based on a person's relationship with the influencer.

The theory of leadership that focuses on the relationship that develops between managers and members of their teams over time is known as

the leader-member exchange theory.

The leadership style that is sometimes called the "carrot and stick" approach is referred to as __________ leadership.

transactional

how specialized knowledge is distributed among team members

transactive memory