MGT 301 Chapter 10 Questions

Jane is planning to implement the same work scheduling system in the accounting department that her company uses in the retail division. Which type of change does this represent?

Adaptive change

Which statement about the need for faster speed-to-market is true? Pop-up stores are an ineffective way to increase speed-to-market. Competitors may be in and out of the market within days. Achieving faster speed-to-market requires skipping consumer trials. Faster speed-to-market is only possible for small companies.

Competitors may be in and out of the market within days.

Organizational development can be used to manage ______ within an organization.

Conflict

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

Demographic characteristics

Which of the following is a demographic characteristic that is a force for change outside the organization? Productivity Petroleum prices Job satisfaction Education

Education

True or false: Organizational development is used to hire new executives.

False

Which of the following is an example of an adaptive change in an organization? Introducing a technique that is new to the organization's industry Reintroducing a practice familiar to the organization Introducing an innovative change suggested by the organization's top management Introducing a method that is new to the organization

Reintroducing a practice familiar to the organization

Which of the following best describes "demassification"? Segmenting customer groups into smaller, more specialized groups Eliminating bottlenecks in distribution Offering mainstream products to a broad marketplace Offshoring jobs to countries with cheaper labor and production costs

Segmenting customer groups into smaller, more specialized groups

Select all that apply What are the target elements of change? Financial factors Outputs Social factors Methods Organizational arrangements People

Social factors Methods Organizational arrangements People

Select all that apply Which of the following are supertrends that are currently affecting the future of business? The way we work is being impacted by offshore suppliers. Competitive advantage is coming increasingly from knowledge, not from information. Simple, one-size-fits-all solutions are becoming more popular. The overall speed of product releases is decreasing.

The way we work is being impacted by offshore suppliers. Competitive advantage is coming increasingly from knowledge, not from information.

Select all that apply What are the stages of the Lewin model for change? Unfreezing Refreezing Shattering Changing

Unfreezing Refreezing Changing

Drag and drop the descriptions against each stage of Lewin's model of change. Unfreezing Changing Refreezing Supporting and reinforcing the new behavior Introducing new information, perspectives, and ways of doing things Creating the motivation to change

Unfreezing: Creating the motivation to change Changing: Introducing new information, perspectives, and ways of doing things Refreezing: Supporting and reinforcing the new behavior

What are companies doing to respond effectively to the increasing segmentation of the marketplace?

Using more narrowly targeted marketing messages

One assumption that is central to a systems approach to change is that change ______.

creates a ripple effect through an organization

Carson always feels like he is "putting out fires" at work and does not get an opportunity to figure out where problems might arise before they occur. Carson is dealing with ______ change.

reactive

Making changes in response to problems or opportunities as they arise, rather than attempting to foresee them, is referred to as ______ change.

reactive

As more and more companies become proficient at bringing products and services to market, ______ is emerging as a necessary and powerful competitive weapon.

speed

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.

supertrends

Manufacturing automation and office automation are examples of ______ that are forces for change outside the organization.

technological advancements

Any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product qualifies as ______.

techology