MGT 301 Chapter 11

A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of _____.

A self-fulfilling prophecy

People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance.

An internal locus of control

The three components of ______ are affective, cognitive, and behavioral.

Attitudes

Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except _____.

Avoid rewarding small successes

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Behavior

The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.

Cognitive "I believe"

Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce _____.

Cognitive Dissonance

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?

Develop a more formal structure with close, authoritative supervision

Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Emotional Stability

Organizational dimensions, the outer layer of the diversity wheel, include all of the following except _____.

Ethnicity

______ has been associated with success for managers and salespeople.

Extroversion

Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____.

Low job satisfaction

Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.

Organizational Citizenship Behaviors

The Americans with Disabilities Act requires employers to _____.

Reasonable accommodate an individual's disability

If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.

Reinforce the positive attributes and skills

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?

Seniority

Which of the following is not a symptom of negative stress

Slurred

Which of the following is the most common drug of abuse?

alcohol

Job satisfaction results in stronger ______ and lower levels of ______.

organizational commitment; perceived stress

Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____.

self-serving bias