MGT 301 Chapter 11
A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of _____.
A self-fulfilling prophecy
People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance.
An internal locus of control
The three components of ______ are affective, cognitive, and behavioral.
Attitudes
Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except _____.
Avoid rewarding small successes
Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.
Behavior
The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.
Cognitive "I believe"
Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce _____.
Cognitive Dissonance
Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?
Develop a more formal structure with close, authoritative supervision
Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?
Emotional Stability
Organizational dimensions, the outer layer of the diversity wheel, include all of the following except _____.
Ethnicity
______ has been associated with success for managers and salespeople.
Extroversion
Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____.
Low job satisfaction
Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.
Organizational Citizenship Behaviors
The Americans with Disabilities Act requires employers to _____.
Reasonable accommodate an individual's disability
If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.
Reinforce the positive attributes and skills
Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?
Seniority
Which of the following is not a symptom of negative stress
Slurred
Which of the following is the most common drug of abuse?
alcohol
Job satisfaction results in stronger ______ and lower levels of ______.
organizational commitment; perceived stress
Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____.
self-serving bias