MGT 304 Chapter 2

David recognizes how his behavior impacts others. This is which component of ethical leadership? a. Moral sensitivity b. Moral judgment c. Moral motivation d. Moral action

moral sensitivity

Which of the following is not one of the four components of ethical leadership? a. Moral sensitivity b. Moral judgment c. Moral turpitude d. Moral motivation

moral turpitude

John is a low performing employee. In order to improve his performance his leader may use Management-by-Exception approaches. a. True b. False

true

"The willingness to be vulnerable" is an often-cited definition of ____________. a. succorance b. gullibility c. neediness d. trust

trust

Blake is new to MacroTech, Inc. Which of the following is not one of the recommended ways to proactively adapt to his new organization? a. Manage his boss b. Negotiate more job challenge c. Be pessimistic d. Seek feedback

be pessimistic

According to a survey by Edelman, how many people say they trust in business leaders to tell the truth? a. 58% b. 38% c. 18% d. 8%

18%

Based on a survey buy Edelman, how many people say they triust in business in general? a. 90% b. 70% c. 50% d. 30%

50%

which leadership theory is defined as, "the quality of the working relationship that is developed with each follower"? a. Humble leadership b. LMX c. Transactional leadership d. Transformational leadership

LMX

Dwayne receives career advice from Susan. In this relationship Dwayne is best described as a ____________. a. mentee b. mentor c. follower d. manager

a mentee

Dwayne receives career advice from Susan. In this relationship Susan is best describe as a ____________. a. mentee b. mentor c. follower d. manager

a mentor

the essence of leadership is... a. an influence process b. manipulating others c. planning strategies d. training employees

an influence process

Eldrick is guilty of a transgression against his boss Elin. He should respond with a(n) ____________. a. apology b. excuse c. incomplete explanation d. denial

apology

Pamela is deeply aware of how one thinks, and behaves and is perceived by others as being aware of her own and others' values, knowledge, and strengths. Pamela can best be described as which type of leader? a. Servant leader b. Humble leader c. Transactional leader d. Authentic leader

authentic leader

Marvin wants to "manage his boss," so he read about this process. One guideline he could follow is to a. know your boss, but stay true to your own style b. continually ask for follow-up, whether your boss is comfortable or not c. beware of other managers' styles, especially if they have a stake in the outcome of a project d. you should not attempt to manage your boss as it is contrary to typical working relationships

be aware of other managers' styles, especially if they have a stake in the outcome of a project

In order to develop an effective working relationship with your boss, you should __________________. a. avoid unnecessary contact with your boss. b. be dependable and honest above all. c. tell your boss what they want to hear, even if untrue. d. undermine your coworkers.

be dependable and honest above all

idealized influence is characterized as... a. being seen as change agents in the organization b. inspiring to others to work hard toward organizational goals c. encouraging innovation and new ideas d. getting to know people one-on-one and mentor them

being seen as change agents in the organization

sally starts a company and she knows that for her business to be successful she needs... a. managers only b. leaders only c. neither leaders nor managers d. both leaders and managers

both leaders and managers

Which of the following form of trust is based on keeping record of what another has done for you: a. calculus-based trust b. position-based trust c. knowledge-based trust d. identification-based trust

calculus-based trust

Mentors in the workplace provide which type of support for their mentees? a. Academic support b. Defensive support c. Career support d. Financial support

career support

according to Bennis' distinction between leaders and managers, leaders... a. imitate others b. rely on control c. challenges the status quo d. do things right

challenge the status quo

Which of the following is not one of the follower reactions to authority discussed in the text? a. codependence b. counterdependence c. overdependence d. interdependence

codependence

Stephen read about Yukl's proactive influence tactics in his OB text. Which of the following is not among these influence tactics? a. Consultation b. Collaboration c. Coalition tactics d. Coercion

coercion

The authority to punish is known as which type of power? a. Reward b. Coercive c. Expert d. Referent

coercive

Claire's boss attempts to influence her by providing relevant resources and assistance. Her boss is using which influence tactics? a. Collaboration b. Legitimating tactics c. Consultation d. Rational persuasion

collaboration

jamal gives rewards depending on the actions of his followers. jamal is demonstrating which of the following types of leadership in the full-range model of leadership? a. Laissez-faire b. Contingent reward c. Management-by-exception, passive d. Management-by-exception, active

contingent reward

the full-range leadership development model depicts leadership as a... a. impossibility b. static process c. continuum d. management skill

continuum

Carmela resents authority. Her reaction to authority efforts would be described as ____________. a. codependent b. counterdependent c. dependent d. interdependent

counterdependent

In order to "manage your boss," it is important to ____________. a. become a 'pet' employee b. flatter your boss c. focus on your own expectations d. develop an effective working relationship

develop an effective working relationship

Chris wants to improve followers' outcomes such as performance, satisfaction, and commitment; one proven way to do so is to ____________. a. leave followers alone to focus on work only b. develop better relationships with followers c. focus on customer satisfaction d. engage in transactional leadership

develop better relationships with followers

Which of the following is not one of the three questions to ask after a trust violation occurs? a. Is the trustee innocent of committing the transgression? b. Did the trustee mean well by his or her actions? c. Should the violation be attributed to the situation or the person? d. Is the personal shortcoming fixable or is it an enduring characteristic of the trustee?

did the trustee mean well by his or her actions?

leaders who demonstrate management-by-exception (passive) behaviors... a. inspire followers b. do not look for errors but correct them when they find them c. actively look for errors and correct them when they find them d. avoid leadership activity

do not look for errors but correct them when they find them

according to leader-member exchange (LMX) theory, leaders treat followers differently based on.... a. employee demographics b. employee apparel c. employee contributions to work group d. employee ancestry

employee contributions to work group

intellectual stimulation is characterized as... a. being seen as change agents in the organization b. inspiring to others to work hard toward organizational goals c. encouraging innovation and new ideas d. getting to know people one-on-one and mentor them

encouraging innovation and new ideas

Kim is a leader who promotes honesty, and acts based on her moral values and beliefs. Kim is demonstrating ____________. a. humble leadership b. servant leadership c. ethical leadership d. transformational leadership

ethical leadership

The ability to influence others due to knowledge or a special skill set is known as which type of power? a. Reward b. Coercive c. Referent d. Expert

expert

According to Bennis, a leader maintains while a manager develops. a. True b. False

false

According to LMX, leaders treat all followers the same. a. True b. False

false

According to situational leadership, a leader is the same all of the time regardless of the circumstances. a. True b. False

false

All organizations need managers, but not all organizations need leaders. a. True b. False

false

Leadership and management are one and the same. a. True b. False

false

One can be a transactional leader or a transformational leader, but never both. a. True b. False

false

Trust is unrelated to transactional leadership. a. True b. False

false

Simone recently read a Harvard Business Review article on 'managing your boss.' Which of the following is probably not a step discussed in the article? a. Flattery or ingratiation b. Understand your boss c. Understand yourself d. Develop a working relationship with your boss

flattery and ingratiation

To better "manage your boss," you should ______________. a. focus on faking your talents b. focus on what you can offer to him or her to be more effective c. focus on your weaknesses d. focus on how they take their coffee

focus on what you can offer to him or her to be more effective

individualized consideration is characterized as... a. being seen as change agents in the organization b. inspiring to others to work hard toward organizational goals c. encouraging innovation and new ideas d. getting to know people one-on-one and mentor them

getting to know people one-on-one and mentor them

Shane wants to find a mentor. A good first place to start is ____________. a. his subordinates b. his co-workers c. his chief executive officer (CEO). d. his boss

his boss

tamara is admired and respected and is seen as a change agent. she is demonstrating which of the following of the behaviors of transformational leaders? a. Individualized consideration b. Inspirational motivation c. Intellectual stimulation d. Idealized influence

idealized influence

list 3 of the four I's of transformational leadership... a. Idealized influence b. Individualized consideration c. Intellectual stimulation d. Improvised efforts

idealized influence, individualized consideration, intellectual stimulation

Thelma wants to have the highest degree of trust with her subordinates. She should strive to develop ____________. a. calculus-based trust b. personality-based trust c. knowledge-based trust d. identification-based trust

identification-based trust

Which of the following forms of trust is characterized by two individuals sharing goals and objectives? a. calculus-based trust b. position-based trust c. knowledge-based trust d. identification-based trust

identification-based trust

alexis performs the duties f her job, and offers to take on extra work. she is likely a part of which of her leader's groups? a. Out-group b. In-group c. Control group d. Discipline group

in-group

According to research on LMX theory, having high quality relationships with one's leader is not positively related to ____________. a. higher performance b. enhanced satisfaction c. stronger commitment d. increased turnover intentions

increased turnover intentions

rhonda treats each of her employees as a unique person. she is demonstrating which of the following of the behaviors of transformational leadership? a. Idealized influence b. Intellectual stimulation c. Individualized consideration d. Inspirational motivation

individualized consideration

julie is positive and upbeat and gets others to feel optimistic as well. she is demonstrating which of the following of the behaviors of transformational leaders? a. Intellectual stimulation b. Idealized influence c. Inspirational motivation d. Individualized consideration

inspirational motivation

inspirational motivation is characterized as... a. being seen as change agents in the organization b. inspiring to others to work hard toward organizational goals c. encouraging innovation and new ideas d. getting to know people one-on-one and mentor them

inspiring others to work hard toward organizational goals

james listens to followers openly and does not criticize their ideas. he is demonstrating which of the following of the behaviors of transformational leaders? a. Inspirational motivation b. Intellectual stimulation c. Individualized consideration d. Idealized influence

intellectual stimulation

The best type of follower reaction to authority is to be ____________. a. codependent b. counterdependent c. interdependent d. dependent

interdependent

Which of the following is not a benefit of being a leader in the middle? a. Linking pin between upper management and followers b. Having more resources to exchange c. Knowing office gossip d. Vision sharing and goal sharing

knowing office gossip

Which of the following form of trust is grounded in how predictable the other person is? A. Calculus-based trust B. Position-based trust c. Knowledge-based trust D. Identification-based trust

knowledge based trust

The authority to make a request and get a response due to the nature of the roles between two people is known as which type of power? a. Coercive b. Legitimate c. Reward d. Expert

legitimate

Zone of indifference is centered on which type of power? a. Referent b. Coercive c. Legitimate d. Personal

legitimate

Which of the following is not one of the three lines of organizational power? a. Lines of supply b. Lines of command c. Lines of information d. Lines of supply

lines of command

what is not one of the outcomes of being in a leader's in-group according to LMX theory? a. More challenging work b. Increased salaries c. More promotions d. Lower organizational citizenship behaviors

lower organizational citizenship behaviors

Which of the following outcomes are not associated with perception of organizational politics? a. Decreased job satisfaction b. Lower turnover c. Decreased performance d. Increased anxiety and stress

lower turnover

joseph consistently looks for errors to correct and corrects them. joseph is demonstrating which of the following types of leadership in the full-range model of leadership? a. Management-by-exception, active b. Management-by-exception, passive c. Laissez-faire d. Contingent reward

management-by-exception, active

tom can switch between control and inspiration as the situation demands, tom is a... a. manager b. managerial leader c. leader d. magician

managerial leader

Dylan is adept at determining the right ethical decision. This describes which component of ethical leadership? a. Moral sensitivity b. Moral judgment c. Moral motivation d. Moral action

moral judgment

Donna demonstrates a need to do the right thing in all circumstances. This describes which component of ethical leadership? a. Moral sensitivity b. Moral judgment c. Moral motivation d. Moral action

moral motivation

laissez-faire leadership is... a. more effective than transformational leadership b. actively looking for corrective opportunities c. near avoidance of leadership d. inspirational to others

near avoidance of leadership

according to the test, leadership directs individuals and groups toward achieving... a. group conflict b. organizational goals c. status quo d. individuals' demands

organizational goals

Which of the following is not an element of authentic leadership? a. Others focused b. Internalized moral perspective c. Relational transparency d. Balanced processing

others focused

Griffin performs the duties of his job, but does not go above and beyond what is required. he is likely a part of which of his leader's groups? a. Out-group b. In-group c. Control group d. Discipline group

out-group

Which of the following is not an advantage of career mentoring for the mentee? a. Increased performance b. More promotions c. Higher salary d. Out-group membership

out-group membership

Rick gives into his boss all of the time. His reaction to authority efforts would be described as ____________. a. codependent b. counterdependent c. interdependent d. overdependent

overdependent

the roles of leaders and managers a. are identical b. are not related at all c. overlap to some extent d. are unimportant to organizational behavior

overlap to some extent

Gabi has an ability to effectively understand others at work and uses that knowledge to influence others to act in ways that enhance his personal objectives. Gabi is demonstrating ____________. a. humble leadership b. mentorship c. servant leadership d. political skill

political skill

what are outcomes associated with transformational leadership? a. Positive attitudes b. Commitment c. Punishment d. Performance of followers

positive attitudes, commitment, and performance of followers

Sheila wants to influence her followers. She should know that the source of influence is ____________. a. agreeableness b. intelligence c. power d. desire

power

Paul's boss attempts to influence him using demands, threats, frequent checking, and/or persistent reminders. His boss is using which influence tactic? a. Apprising b. Ingratiation c. Pressure d. Exchange

pressure

according to Yukl's definition of leadership, leadership is a.. a. trait b. skill c. behavior d. process

process

Trust is best characterized as a(n) ____________. a. behavior b. trait c. psychological state d. activity

psychological state

The ability to influence based upon others' identification with the individual and followers' desire to emulate them is known as which type of power? a. Coercive b. Legitimate c. Referent d. Expert

referent

Which of the following is not included in position power? a. Coercive power b. Reward power c. Legitimate power d. Referent power

referent power

Which of the following is not one of the outcomes of an influence attempts as described in the book? a. Commitment b. Regret c. Compliance d. Resistance

regret

donald wants to be seen as a transformational leader. he should focus on... a. training employees b. strategic planning c. employee discipline d. relationships with followers

relationships with followers

The authority to provide incentives is known as which type of power? a. Expert b. Coercive c. Reward d. Referent

reward

Which of the following is not part of the three-part view of trust? a. Calculus-based trust b. Reward-based trust c. Knowledge-based trust d. Identification-based trust

reward-based trust

transactional leaders motivate followers through... a. inspiration b. role-modeling c. inclusion d. rewards

rewards

what is not one of the steps of LMX development? a. Role-taking b. Role-making c. Role-faking d. Role-routinization

role-faking

which of the following steps in LMX development occurs when mutual expectations of working relationships are established and follower's roles becomes clearer? a. Role-clarifying b. Role-routinization c. Role-taking d. Role-making

role-making

which step in LMX development occurs when role become more stable and both the leader and follower know what to expect? a. Role-clarifying b. Role-routinization c. Role-taking d. Role-making

role-routinization

ben is forming an overall assessment of his followers. which step in LMX development is Ben undertaking? a. Role-clarifying b. Role-routinization c. Role-taking d. Role-making

role-taking

what leadership theory emphasizes adaptability of leader depending on follower characteristics? a. Situational leadership b. Transactional leadership c. Authentic leadership d. Humble leadership

situational leadership

joann motivates followers through corrective actions and rewards she can be described as a... a. charismatic leader b. visionary leader c. transactional leader d. transformational leader

transactional leader

what leadership type is defined by behavior that mobilizes extra effort from followers? a. Transactional leadership b. Transformational leadership c. Humble leadership d. Laissez-faire leadership

transformational leadership

how is transformational leadership related to transactional leadership in the full-range leadership development model? a. They are unrelated. b. Transformational leadership is built on the foundation of transactional leadership. c. They are one and the same. d. Transactional leadership is built on the foundation of transformational leadership.

transformational leadership is built on the foundation of transactional leadership

According to Bennis a leader inspires trust. a. True b. False

true

According to meta-analytic results, transformational behaviors are positively and significantly related performance and productivity ratings of supervisors. a. True b. False

true

susan is a new manager and interested in truly becoming a leader who establishes a course of direction for her followers. in order to learn more she should focus on research related to... a. administration b. visionary leadership c. systems analysis d. transactional leadership

visionary leadership

There is a range in each individual within which orders are acceptable without conscious questioning of their authority. This is called the ____________. a. zone of indifference b. zone of deference c. zone of encouragement d. zone of twilight

zone of indifference