MGT 310- Ch 14

Which type of work group controls decisions about and execution of such tasks as acquiring raw materials and performing operations, quality control, maintenance, and shipping?

Autonomous

______ work groups control decisions about and execution of a complete range of tasks and are fully responsible for an entire product.

Autonomous

______ is the interaction between groups or members of separate groups that creates linkages between groups.

Boundary-spanning

Which skills are needed by managers and groups members to make a team work? (Check all that apply.)

Building cooperation Negotiating goals that everyone supports Delivering on promises made Finding constructive ways to deal with conflict

Which practices assist in team development of fast-forming, fast-acting, temporary teams? (Check all that apply)

Embracing failure Building psychological safety Emphasizing the team's purpose

_________ enhance(s) team performance, even among virtual teams.

Empowerment

True or false: Teams tend to operate slowly and, therefore, inhibit creativity and innovation.

False

Which statement about true teams is correct?

Groups can become true teams.

Moderate goal attainment, moderate task performance

Have not clicked, but aim to produce high performance

A group with high cohesiveness and high-performance norms will most likely have which level of task performance?

High

Which of the following statement about cohesiveness is true?

It can sometimes have negative effects on performance.

What are the two primary reasons that team cohesiveness is important?

It has a major impact on performance. It contributes to member satisfaction.

Which statement best explains what a cohesive group should do to ensure it makes good decisions?

It should establish a norm of constructive disagreement.

Which statements describe situations in which teams are not properly empowered?

Management does not trust the group with important responsibilities. The group is not allowed to make important decisions.

Which statements describes the way lateral relationships impact organizations?

Managing relationships means interaction between groups or group members and other people in other groups. Activities crucial to the team are those that entail dealing with people outside of the group.

Which are characteristic of teams? (Check all that apply.)

Members trust one another. Members are committed to a common purpose. Members hold themselves mutually accountable. Members have complementary skills.

Low goal attainment, low task performance

Missed deadlines

Shared beliefs concerning behavior that most group members follow is the definition of group

Norms

Which statement about group norms is true?

Norms can be positive or negative.

Which of the following is NOT indicative of effective teams?

Output decreases in quantity.

Which statement about self-managed teams is true?

Poorly managed conflict is an issue.

Which are managerial actions that can help create a team with cohesiveness and high-performance norms?

Present a competitive challenge from outside the team. Help the team succeed, and publicize its successes. Maintain high entrance and socialization standards.

______ are the different sets of expectations for how different individuals within a team should behave.

Roles

________ goals are higher-level goals taking priority over specific individual or group goals that can be used to encourage collaboration.

Superordinate

_____ develop and maintain harmony within the team; they boost morale, give support, provide humor, soothe hurt feelings, and exhibit concern for members' well-being.

Team Maintenance Roles

What are the two sets of roles performed by teams?

Team maintenance roles are filled by individuals who develop and maintain harmony within the team. Task specialist roles are filled by individuals who have particular job-related skills and abilities.

Which are ways team members can improve productivity in an organization? (Check all that apply.)

Team members can train, coach, and mentor one another. Team members can identify opportunities for growth and development. Team members can provide one another with feedback.

What is the strategy of making use of teamwork on the fly, with many temporary, changing teams?

Teaming

Select all the ways that teams can contribute to an organization.

They can reduce costs. They can increase productivity. They can improve quality.

Which are characteristics of management teams? (Check all that apply.)

They integrate work among the various subunits within the organization. They are based on authority stemming from hierarchical rank. They provide direction to the subunits under their jurisdiction.

Which of the following describe self-managed teams? (Check all that apply.)

They make decisions previously made by frontline supervisors. Workers are trained to do all or most of the jobs in the unit. They have no immediate supervisor.

High goal attainment, low task performance

Tight knit and believe they'll succeed if they cooperate

Having the team's general purpose translated into specific, measurable performance goals will encourage high team performance.

True

True or false: Personal satisfaction is a criteria for team effectiveness.

True

Abdul works with a product development team where managers can assess both individual and group performance. To motivate Abdul and his team to perform at their best, the organization should do which of the following?

Use both individual-based and group-based pay

Conflicts quickly arise in the team's first meeting as team members complain they don't have enough time for the task at hand. Ultimately, three of the team members take on tasks to help reduce the amount of conflict, and one team member, Simon, simply leaves before being assigned a task. Simon's behavior is an example of which conflict management technique?

avoidance

Sally was disappointed when the team did not discuss her proposal before voting. Instead of saying anything, she started to miss meetings and important deadlines. Her reaction is characterized as Blank______.

avoidance

Select the stages of team development? (Select all that apply)

norming performing storming forming

Used properly, teams can be powerfully effective as a building block for

organization structure

Superordinate goals are higher-level Blank______ goals toward which everyone should be striving and that ultimately need to take precedence over personal or unit preferences.

organizational

A team strategy that emphasizes internal team building while simultaneously achieving external visibility is called

parading.

Which type of work teams operate separately from the regular work structure of the firm on a temporary basis?

parallel teams

In group development, the real work of the group gets accomplished during which stage?

performing

Team effectiveness results in Blank______.

personal satisfaction

Ideally, when designing the measurement system for teams, the team will ______.

play a lead role in selecting the measures

Work teams, such as new product and strategic teams, interact with the external environment the most through ______.

probing

Conflict resolution from mediation can help the parties involved improve their

problem-solving skills communication skills working relationships

Improved work relations and new solutions are results of Blank______ conflict.

productive

Which of the following best captures how Ursula addressed change?

reacted to change

The main difference between a self-managed team and work group lies in its managerial Blank______.

responsibilities

The overall debate between the interviewer and Laura centers around which of the following?

return on investment versus team satisfaction

Different sets of expectations for how individuals should behave are referred to as

roles

A benefit that teams provide to their members is

satisfaction of important personal needs, such as affiliation.

Vashti is on a self-managed team. Not only does her team make decisions and carry out a full range of tasks, including the acquisition of raw materials, performing operations, and shipping but her team is also responsible for making staffing decisions that affect the design of the team. Vashti is on a(n) Blank______.

self-designing team

Which teams have control over whom to hire, whom to fire, and what tasks the team will perform?

self-designing teams

Autonomous work groups in which workers are trained to do all or most of the jobs in a unit and make decisions previously made by supervisors are called Blank______.

self-managed teams

Which of the following is NOT critical for members to contribute to a team?

seniority in the organization

The strong values that exist among teammates at One Smooth Stone (e.g., smart, fast, kind) likely help motivate teamwork through which of the following mechanisms?

social facilitation

Laura mentions that employees will come back from tea break on time because they know it will let down their fellow work mates if they don't. Imagine an employee named David frequently does not return from tea break on time because he believes others will get the work done for him. What is David portraying?

social loafing

Pavel is a member of a work group. It's a solid team, and Pavel doesn't have to work very hard, because some team members always pick up the slack. He puts in his hours and gets his tasks done, but he is far from the most productive member. Pavel's behavior can be described as

social loafing

Group members tend to experience conflict and disagreement during the Blank______ stage of group development.

storming

Tom's work team is experiencing conflict. Half of the team wants Francisco to be the leader, while the other half wants Anh to be the leader. It is normal for groups to experience these types of conflicts during the Blank______ stage of group development.

storming

Establishing Blank______ goals can help to reduce differences among team members and enhance performance.

superordinate

Team-based measurement systems evaluate which of the following?

team processes performance

Groups transform into true teams through Blank______. (Check all that apply.)

the passage of time management practices basic group processes

Some individuals are more motivated when others are present. This is known as

the social facilitation effect

Individuals are generally more motivated to work hard when they are in the presence of others, are concerned with what others think of them, and want to maintain a positive self-image. This is called

the social facilitation effect.

A characteristic of Blank______ is that they have no managerial responsibility.

traditional work groups

Which of the following best describes Ursula's approach to developing people?

trained individuals

Teams that are geographically dispersed across various countries and work on highly complex projects that have considerable impact on company objectives are Blank______ teams.

transnational

A team whose members rarely meet in person and who communicate mostly electronically is called a(n) Blank______ team.

virtual

Lateral Relationship

-Advisory:draws upon centralized sources of expert knowledge -Audit:evaluates methods and performance -Stabilization:involves auditing before the fact -Liaison:maintains communication across boundaries

How Do We Manage Conflict?

-Competing: Joseph and Colleen -Avoiding: Jane and Victoria -Compromising: Stanley and Cooper -Collaborating: Jill and Pedro -Accommodating: Andre and Tamara

Different stages of team development

-Forming stage: Group members attempt to lay the ground rules for what types of behavior are acceptable -Storming stage: Hostilities and conflict arise, and people jockey for positions of power and status -Norming stage: Group members agree on their shared goals and closer relationships develop -Performing stage:The group channels its energies into implementing its tasks

Match the strategy components with its appropriate scenario

-Investigate:The manager held a meeting with the employees to gather information. -Decide:The manager chooses to coordinate a proposed solution with the disputants' bosses. -Take action:The manager explains the decision, and employees return to the project. -Follow-up:The manager and the employees held another meeting to assess the results of the resolution.

_____ refers to a reaction to conflict that involves moderate attention to both parties' concerns without being either highly cooperative or highly assertive.

Compromising

Wolinsky & Williams architecture firm has put Joe Tanney in charge of a team assigned the task of recommending a solution to a specific problem: the blueprint generation process is out-of-date. Which type of team would this be considered?

Parallel Team

What characteristics of performance goals will help improve team performance?

Performance should be defined by collective end products. Goals should be team-based. Specific incentives should be provided for meeting difficult goals.

Which of the following lateral role relationships exists when top management centralizes an activity to which a large number of other units must gain access?

Service Relationships

Which statement about conflict in the workplace is true?

Some conflict is constructive for the organization.

Which of the following are associated with the productive output criteria of team effectiveness? (Check all that apply.)

Standards of quantity or quality are exceeded. Outputs are acceptable to the customers.

What two behaviors should take place during the first critical period of group development?

The group should establish roles. The group should establish desired norms.

What two behaviors should take place during the second critical period of group development? (Check all that apply.)

The group should revise its approach if necessary. The group should renew or open lines of communication with the outside.

Which statement about project and development teams is true?

The team generally disbands once the project is completed.

Effective managers understand that conflict may be destructive under which conditions?

There are differences in goals. Scarce resources cause competition. Responsibilities are ambiguous.

What do the best teams do in order to reach a common understanding and appreciation of their purpose?

They agree on how they will make decisions. They discuss how tasks and roles will be allocated. They develop norms for examining performance strategies.

What are two benefits of self-managed work teams?

They are more productive. They have lower costs.

Teams that make or do things such as manufacture, assemble, sell, or provide service are Blank______ teams.

Work

High goal attainment, high task performance

Worked together several times and are high performers

Zev, an assistant in the marketing department at Huntington's, is assigned to a team with Ajoy, Tiffany, and DeAnne. DeAnne and Ajoy are consistently among the top salespeople at the company and are outgoing and well-liked. Farhad, Zev's boss, has observed that, while Zev is a good employee, he is generally introverted and quiet and is disinclined toward making more effort than he has to. However, when Zev begins working with his team, he becomes more engaged, inclined to speak up, and invested in the team's goals. What is most likely the cause of this social facilitation effect?

Zev is more motivated when other people are present

From the viewpoint of management, which is the least desirable type of group because of performance issues?

a cohesive group with low-performance norms

Conflict is productive when it results in Blank______. (Check all that apply)

a new solution is implemented work relationships are strengthened

Which of the following is a characteristic of the norming stage of group development?

agreeing on shared goals

A team that controls decisions about and execution of a complete range of tasks, including acquisitions, operations, quality control, maintenance, and shipping, is known as a(n)

autonomous work group.

Given the dynamic nature of the work they do, teams at One Smooth Stone are highly empowered. This also means that they are which of the following?

autonomous work groups

At the end of the video Kira recommends that the team circle back in a week, but Sarah believes that would be a waste of time and that a meeting should be held with a group of doctors. Kira seems to agree. Regarding the conflict between Sarah and Blake, what conflict management technique is Kira using?

avoidance

Which conflict management approaches have recently been found to negatively affect performance in the electronic and virtual team environment?

avoidance compromise

Julian is the founder and CEO of Backyard Paradise, a company that designs and markets home and garden furniture made from reclaimed and recycled materials. He is putting together a team to revamp the company's social media presence. How can he ensure that the team is cohesive and has high-performance norms?

by selecting people who have similar backgrounds and attitudes, but are not too homogeneous

"I can see that you're stuck on that problem," said Rahul to his subordinate. "You need some new ideas. I recommend that you assemble a team to help you. A team

can bring about innovation and change."

The concept of teaming refers to the creation of

changing teams

When One Smooth Stone carefully considers the question, "What are the relationships like among people inside your company?" it is getting at which aspect of team health?

cohesiveness

The conflict management strategy of Blank______ offers the best chance of reaching mutually satisfactory solutions based on the ideas and interests of all parties, and of maintaining and strengthening work relationships.

collaborating

Conflict management strategies include Blank______. (Check all that apply.)

collaborating competing compromising

Which technique has been recently found to positively affect the performance of virtual teams?

competition

Sarah's proposal that nurse practitioners be able to discharge patients is reflective of which conflict handling style?

compromise

Which of the following best describes how Ursula was seen handling conflict?

contained conflict

In terms of managing her group, which of the following best describes Ursula's approach?

directed people

Kira allowed the conflict between Blake and Sarah to turn

dysfunctional

At One Smooth Stone the customer's needs are the focus and no one person or group in the organization owns any problem. Rather, they all do. And they all have the latitude to solve it. In this respect, the environment at One Smooth Stone exemplifies high levels of

empowerment

Which of the following should management do to properly empower a team?

entrust the team with responsibility, allowing them to make decisions on their own

How did Ursula handle decisions?

explained decisions

A previous study of dispute resolution indicated that HR managers typically were able to successfully resolve disputes by

following a four-stage strategy

If a member of the group does not effectively contribute to JoJo Maman Bebe's success, but continues to be employed, the group may only reach the ________ stage of development.

forming

At the beginning of the meeting Kira does not properly lead the team during the ______ stage of team development. Therefore; the team was stuck in the ______ stage.

forming; storming

Which of the following can help leaders build teams that are cohesive and have high-performance norms?

helping the team succeed and publicizing its successes

Kira exhibited which of the following ways a manager can build a cohesive team?

keeping the team small

Informing or parading strategies are more effective for teams that are ______.

less dependent on outside groups

Assume Laura has assembled a permanent managing board that includes heads from the JoJo Maman Bebe sales, operations, and finance departments. Based solely on this information, what type of team would this most likely be?

management

"Kellen, always strive to have a high-performing ________ reporting to you. These individuals will coordinate and give direction to the subunits under their jurisdiction and integrate work among the subunits. This will be key to your success," said Vaughn, Kellen's mentor.

management team

Which of the following is a characteristic of the storming stage of group development?

maneuvering for power and status

A third party who intervenes to help resolve conflict between other people is called a

mediator

Which of the following best exemplifies the work of a task specialist?

moving the team toward its objectives

Since all four team members hold senior-level (i.e., account manager or higher) positions, Joe's goals include getting their input and coordinating the group's meetings rather than directing and managing the individual team members. In turn, which type of leadership must Joe enact for his new team?

participative leadership

Managers use a combination of individual- and group-based Blank______ to motivate individuals and teams to work toward organizational goals. The development of a fair system with regard to these two factors leads to high individual motivation as well as high team performance.

pay and incentives

The social facilitation effect occurs because

people are worried about what others think of them

We just learned that One Smooth Stone is decentralized in order to "allow teams to form around the client." In terms of the types of teams outlined in the text, this means that which type of teams exist at One Smooth Stone?

project teams

Which of the following correctly describe work teams?

well defined composed of full-time members part of the formal organizational structure

Superior team leaders

-Relating:Exhibits social and political awareness -Scouting:Investigates problems systematically -Persuading:Obtains external support for teams -Empowerment:Delegates authority

Which tasks take place during the forming stage of team development? (Check all that apply.)

Ground rules are set. Acceptable behavior of team members is identified.

To achieve their purpose, teams should

be willing to try creative new ideas

What are the challenges faced by virtual teams? (Check all that apply.)

building cohesion creating team identity overcoming isolation building trust

Groups become increasingly attractive to their members as success increases. The group's Blank______ then tends to increase.

cohesiveness

The degree to which members are attached to or loyal to their group is Blank______.

cohesiveness

The members of Tom's group are very loyal to the group and enjoy being a part of it. This is an example of a fundamental property of groups called group Blank______.

cohesiveness

The primary role of a management team is to

coordinate and provide direction to subunits

One beneficial outcome of constructive conflict is

creativity

Tensions and anxiety are representative of which kind of conflict?

destructive

Which are important for team success? (Check all that apply.)

developing problem-solving and decision-making skills having team members with good interpersonal skills

What are two important personal needs that teams can satisfy?

esteem affiliation

Which best explains what a team maintenance specialist does?

exhibits concern for members' well-being maintains harmony within the team

During the Blank______ stage of team development, members try to get to know one another and lay the ground rules for what types of behavior are acceptable.

forming

What is the name of the team member who stays abreast of current information in scientific and other fields and informs the group of important developments?

gatekeeper

Cohesiveness can lead to poor group performance if the members become so cooperative that they refrain from criticizing each other's ideas. This phenomenon is known as Blank______.

groupthink

The tendency of individuals to put forth less effort when they work with groups than when they work alone is known as social

loafing

Transnational teams are work teams composed of Blank______ members whose activities span Blank______.

multinational; multiple countries

During which stage of team development do members agree on their shared goals and develop norms and closer relationships?

norming

Frank's team is beginning to develop camaraderie with one another. They are at about the halfway point in the project life cycle, and the team has refocused on its goals. Frank's team is therefore in the Blank______ stage.

norming

Task forces and quality teams are formed to study a particular problem and to recommend, but not enact, solutions. These are types of Blank______ teams.

parallel

After much conflict over goals, Samantha's team finally reached a consensus and established group norms. Now the team is actively working together toward accomplishing its goals. Samantha's team is therefore in the Blank______ stage.

performing

Which type of work team works on long-term projects with specific assignments and has members who contribute expert knowledge and judgment?

project and development team

Fast-forming, fast-acting, temporary groups are unable to spend time jockeying for status or naturally developing processes. As such, it is important for members to be allowed to speak freely and honestly without worrying that others will criticize them. This is known as Blank______.

psychological safety

John is asked by his team to request some additional benefits from management for the extra time being spent on a project. Which traits would help John in assuming this leadership role?

scouting persuading relating

In which kind of relationship does a group receive materials, review them, and then pass them on to the next group?

work-flow relationship

A collection of employees who work in the same area is a(n) Blank______, but a collection of employees who work together to achieve a common goal is a(n) Blank______.

working group; team