MGT 3110 Final
Which of the following is part of the discovery process?
Assessment
An effective team should possess which characteristic?
DIVERSITY
According to Ethics Consultant, David Gebler, most unethical behavior is committed
To meet performance goals
What is a potential downside of overusing the compromising style of conflict management?
Each side has to give something up
Good communication skills _________
Promote leader-follower congruence
Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct?
All three options: 1. The length of time it takes for the company to resolve the issues 2. How stakeholders perceive the company's response 3. How the company responds after discovering the misconduct
Which leadership style is likely to be ineffective at promoting ethical conduct?
Coercive leadership
Leaders with an avoiding conflict management style are more likely to exhibit ____________
Complacency
To help prevent misconduct, ethical leaders should:
Develop and manage systems to maintain an ethical culture
Why might ethical conflicts be important to an ethical culture?
Ethical conflicts can be used to identify ethical issues
Which of the following is true about dissent in organization?
Ethical cultures are likely to have strong internal dissent mechanisms
Why is an organization characterized by workplace politics perceived negatively by employees?
Followers are rewarded based on whether they serve the leader's best interests.
What do all effective ethical leaders share in common?
Good communication
What is the best way to avoid an ethical misconduct disaster?
Identify a potential ethical issue before it snowballs into a crisis
What does external whistle blowing often indicate about a firm's corporate culture?
Internal reporting is perceived to be ineffective.
Why is the mixed-motive conflict management style considered to be the most effective?
It bases decisions on the goals and values of the firm
Why might listening be just as important as speaking for an ethical leader?
It can establish credibility and increase morale among employees
What is a disadvantage of small group communication and decision making?
It can lead to excessive risk taking
Which of the following statements about nonverbal communication is false?
It is less trustworthy than verbal communication
Why is the collaborating style of management most favorable to ethical conflict resolution?
Leaders desire to meet the needs of others but adhere to their own goals and values
What is the problem with an accommodating style of conflict management?
Leaders might allow unethical employees to continue their misconduct.
Separating the people from the issue in an ethical conflict situation allows the leader to approach the conflict situation with more __________
Objectivity
Ethical leaders should consider their employees to be ____________ in contributing to the firm's values.
Partners
Which of the following is a barrier to communication between leaders and followers?
Power differentials
RADAR
Recognize, avoid, discover, answer, recover
__________ occurs when ethical leaders observe and identify ethical risk areas.
Recognizing
Which of the following is a step companies take in the recovery process?
Reinforcing the firm's reputation with positive messages
What is one of the disadvantages higher-level executives face when overseeing an ethical climate of the organization?
Their tendency to be socially isolated from employees
What do zero-sum leaders believe?
There always has to be a winner and a loser in a conflict
According to most companies' ethics codes, what happens to whistle blowers if their reportings are wrong?
They do not face retaliation for good faith reporting.
Why are managers reluctant to engage in the discovery process?
They fear uncovering misconduct could harm the firm's reputation
Which statement best describes how autocratic leaders communicate?
They limit communication to need-to-know information
What is a downside to being a variable-sum leader?
They might give in to employees making unethical decisions
Which of the following is an important part of an organizational culture?
Values
When might a zero-sum conflict approach be necessary?
When compromise would break a law.
Why is external whistle blowing a serious decision?
Whistle blowers have been fired for reporting.
What is a necessary component of an ethical corporate culture?
an ethics program
What does mediation involve?
an objective third party helps two parties settle their differences
____________ occurs when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating.
dialogue
Training employees in leadership techniques ____________
is a form of employee empowerment
According to the information shared in this section, ________ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision.
litigation
What is organizational ethics?
right or wrong, acceptable and unacceptable, conduct in the workplace
Why are principles and values so important to companies?
they provide guidance for employees and leaders in making ethical decisions
Which mediation skill is important for an ethical leader to have in a conflict situation?
use of neutral language
What is group polarization?
When the group moves toward a more extreme position than what each member would have done individually
