MGT 3110 Final

Which of the following is part of the discovery process?

Assessment

An effective team should possess which characteristic?

DIVERSITY

According to Ethics Consultant, David Gebler, most unethical behavior is committed

To meet performance goals

What is a potential downside of overusing the compromising style of conflict management?

Each side has to give something up

Good communication skills _________

Promote leader-follower congruence

Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct?

All three options: 1. The length of time it takes for the company to resolve the issues 2. How stakeholders perceive the company's response 3. How the company responds after discovering the misconduct

Which leadership style is likely to be ineffective at promoting ethical conduct?

Coercive leadership

Leaders with an avoiding conflict management style are more likely to exhibit ____________

Complacency

To help prevent misconduct, ethical leaders should:

Develop and manage systems to maintain an ethical culture

Why might ethical conflicts be important to an ethical culture?

Ethical conflicts can be used to identify ethical issues

Which of the following is true about dissent in organization?

Ethical cultures are likely to have strong internal dissent mechanisms

Why is an organization characterized by workplace politics perceived negatively by employees?

Followers are rewarded based on whether they serve the leader's best interests.

What do all effective ethical leaders share in common?

Good communication

What is the best way to avoid an ethical misconduct disaster?

Identify a potential ethical issue before it snowballs into a crisis

What does external whistle blowing often indicate about a firm's corporate culture?

Internal reporting is perceived to be ineffective.

Why is the mixed-motive conflict management style considered to be the most effective?

It bases decisions on the goals and values of the firm

Why might listening be just as important as speaking for an ethical leader?

It can establish credibility and increase morale among employees

What is a disadvantage of small group communication and decision making?

It can lead to excessive risk taking

Which of the following statements about nonverbal communication is false?

It is less trustworthy than verbal communication

Why is the collaborating style of management most favorable to ethical conflict resolution?

Leaders desire to meet the needs of others but adhere to their own goals and values

What is the problem with an accommodating style of conflict management?

Leaders might allow unethical employees to continue their misconduct.

Separating the people from the issue in an ethical conflict situation allows the leader to approach the conflict situation with more __________

Objectivity

Ethical leaders should consider their employees to be ____________ in contributing to the firm's values.

Partners

Which of the following is a barrier to communication between leaders and followers?

Power differentials

RADAR

Recognize, avoid, discover, answer, recover

__________ occurs when ethical leaders observe and identify ethical risk areas.

Recognizing

Which of the following is a step companies take in the recovery process?

Reinforcing the firm's reputation with positive messages

What is one of the disadvantages higher-level executives face when overseeing an ethical climate of the organization?

Their tendency to be socially isolated from employees

What do zero-sum leaders believe?

There always has to be a winner and a loser in a conflict

According to most companies' ethics codes, what happens to whistle blowers if their reportings are wrong?

They do not face retaliation for good faith reporting.

Why are managers reluctant to engage in the discovery process?

They fear uncovering misconduct could harm the firm's reputation

Which statement best describes how autocratic leaders communicate?

They limit communication to need-to-know information

What is a downside to being a variable-sum leader?

They might give in to employees making unethical decisions

Which of the following is an important part of an organizational culture?

Values

When might a zero-sum conflict approach be necessary?

When compromise would break a law.

Why is external whistle blowing a serious decision?

Whistle blowers have been fired for reporting.

What is a necessary component of an ethical corporate culture?

an ethics program

What does mediation involve?

an objective third party helps two parties settle their differences

____________ occurs when both the communicator and receiver considers the unique worth of the other party and tries to understand what the other is communicating.

dialogue

Training employees in leadership techniques ____________

is a form of employee empowerment

According to the information shared in this section, ________ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision.

litigation

What is organizational ethics?

right or wrong, acceptable and unacceptable, conduct in the workplace

Why are principles and values so important to companies?

they provide guidance for employees and leaders in making ethical decisions

Which mediation skill is important for an ethical leader to have in a conflict situation?

use of neutral language

What is group polarization?

When the group moves toward a more extreme position than what each member would have done individually