MGT 3120 Ch. 1

What is Management?

-The pursuit of organizational goals efficiently and effectively by -Integrating the work of people through -Planning, organizing, leading, and controlling the organization's resources

Self-Management:

Able to evaluate self, modify behavior, and meet obligations; strong on ethical reasoning, personal flexibility, tolerance for ambiguity, and performance responsibility

Communication:

Able to express self well in communication with others; strong on writing, oral presentation, giving and receiving feedback, and technology utilization

Critical Thinking:

Able to gather and analyze information for problem solving; strong on information analysis and interpretation, creativity and innovation, judgment, and decision making

Leadership:

Able to influence and support others to perform complex and ambiguous tasks; strong on diversity awareness, project management, and strategic action

Professionalism:

Able to sustain a positive impression and instill confidence in others; strong on personal presence, initiative, and career management

Teamwork:

Able to work effectively as team member and leader; strong on team contributions, leadership, conflict management, negotiation, and consensus building

Four Functions in the Management Process: Organizing

Arranging tasks, people, and their resources to accomplish the work

Management Skills

Conceptual Skills Human Skills Technically Skills

First-line managers

First-line managers- make short-term operating decisions, directing the daily tasks of non managerial personnel

Functional manager

Functional manager- responsible for just one organizational activity

General manager

General manager- responsible for several organizational activities

Management Production Process: Finished Products

Goods, Service

Informational roles

How a manager exchanges and processes information Monitor Disseminator (Pass it out) Spokesperson (Presentation that important things are getting spread)

Interpersonal roles

How a manager interacts with other people Figurehead Leader Liaison (communicates other departments, connect services)

Decisional roles

How a manager uses information in decision making Entrepreneur Disturbance handler (Person handles problems) Resource allocator ( Negotiator (Handle negotiates)

Four Functions in the Management Process: Leading

Inspiring people to work hard to achieve high performance

Major Roles of Managers

Interpersonal roles, Informational roles, Decisional roles

What is Organization?

Managers operate within an organization -a group of people who work together to achieve some specific purpose Different types of organizations -Publicly traded/Profit -Private -Non-profits -Others: U.S. Military, CUNY, etc.

Four Functions in the Management Process: Controlling

Measuring performance and taking action to ensure desired results

Middle managers

Middle managers- implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them

Knowledge Workers:

Minds and intellect are key assets to employers

Management Production Process

Organizational Resources -> Production Process -> Finished Products

Management Production Process: Organizational Resources

People, Money, Raw Materials, Capital Resources

Four Functions in the Management Process

Planning, Organizing, Controlling, Leading

Four Functions in the Management Process: Planning

Setting performance objectives and deciding how to achieve them

Required Managerial Skills

Teamwork, Self-Management, Leadership, Communication, Professionalism, Critical Thinking

Technically Skills

The ability to apply expertise and perform a special task with proficiency

Different types and level of management

Top managers, Middle managers, First-line managers, non-managerial managers

Top managers

Top managers- make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it

Shamrock Organization

operates with a core group of full-time long-term workers supported by others who work on contracts and part-time employees.

Conceptual Skills

the ability to think analytically and achieve integrative problem solving

Human Skills

the ability to work with well in cooperation with other persons; emotional intelligence- the ability to manage ourselves and relations effectively