MGT 3120 Ch. 1
What is Management?
-The pursuit of organizational goals efficiently and effectively by -Integrating the work of people through -Planning, organizing, leading, and controlling the organization's resources
Self-Management:
Able to evaluate self, modify behavior, and meet obligations; strong on ethical reasoning, personal flexibility, tolerance for ambiguity, and performance responsibility
Communication:
Able to express self well in communication with others; strong on writing, oral presentation, giving and receiving feedback, and technology utilization
Critical Thinking:
Able to gather and analyze information for problem solving; strong on information analysis and interpretation, creativity and innovation, judgment, and decision making
Leadership:
Able to influence and support others to perform complex and ambiguous tasks; strong on diversity awareness, project management, and strategic action
Professionalism:
Able to sustain a positive impression and instill confidence in others; strong on personal presence, initiative, and career management
Teamwork:
Able to work effectively as team member and leader; strong on team contributions, leadership, conflict management, negotiation, and consensus building
Four Functions in the Management Process: Organizing
Arranging tasks, people, and their resources to accomplish the work
Management Skills
Conceptual Skills Human Skills Technically Skills
First-line managers
First-line managers- make short-term operating decisions, directing the daily tasks of non managerial personnel
Functional manager
Functional manager- responsible for just one organizational activity
General manager
General manager- responsible for several organizational activities
Management Production Process: Finished Products
Goods, Service
Informational roles
How a manager exchanges and processes information Monitor Disseminator (Pass it out) Spokesperson (Presentation that important things are getting spread)
Interpersonal roles
How a manager interacts with other people Figurehead Leader Liaison (communicates other departments, connect services)
Decisional roles
How a manager uses information in decision making Entrepreneur Disturbance handler (Person handles problems) Resource allocator ( Negotiator (Handle negotiates)
Four Functions in the Management Process: Leading
Inspiring people to work hard to achieve high performance
Major Roles of Managers
Interpersonal roles, Informational roles, Decisional roles
What is Organization?
Managers operate within an organization -a group of people who work together to achieve some specific purpose Different types of organizations -Publicly traded/Profit -Private -Non-profits -Others: U.S. Military, CUNY, etc.
Four Functions in the Management Process: Controlling
Measuring performance and taking action to ensure desired results
Middle managers
Middle managers- implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them
Knowledge Workers:
Minds and intellect are key assets to employers
Management Production Process
Organizational Resources -> Production Process -> Finished Products
Management Production Process: Organizational Resources
People, Money, Raw Materials, Capital Resources
Four Functions in the Management Process
Planning, Organizing, Controlling, Leading
Four Functions in the Management Process: Planning
Setting performance objectives and deciding how to achieve them
Required Managerial Skills
Teamwork, Self-Management, Leadership, Communication, Professionalism, Critical Thinking
Technically Skills
The ability to apply expertise and perform a special task with proficiency
Different types and level of management
Top managers, Middle managers, First-line managers, non-managerial managers
Top managers
Top managers- make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it
Shamrock Organization
operates with a core group of full-time long-term workers supported by others who work on contracts and part-time employees.
Conceptual Skills
the ability to think analytically and achieve integrative problem solving
Human Skills
the ability to work with well in cooperation with other persons; emotional intelligence- the ability to manage ourselves and relations effectively