MGT 314 Final
Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a
Flow chart
Operations management is part of a production system consisting of inputs -- processing/trasnforming --outputs. Which of the following examples accurately depicts this production system?
Furniture manufacturer: wood -- sanding -- chair
Which is not true regarding differences between goods and services?
Goods tend to have higher customer interaction than services
Seasonal variations deals with regular upward or downward movement in a time series that ties to recurring events such as holidays, passing of seasons, or the school year
TRUE
Self-directed teams may mean having no supervision on the factory floor
TRUE
Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.
TRUE
Shrinkage is retail inventory that is unaccounted for between receipt and sale.
TRUE
TQM is important because quality influences all of the ten decisions made by operations management
TRUE
The 5 S's --sort/segregate, simplify/straighten, shine/sweep, standardize, and sustain/self-discipline --are important to lean production because they act as a means to reduce waste
TRUE
The Strategy is the action plan of how an organization expects to achieve its mission and goals
TRUE
The creation of a unique advantage over competitors is called a Competitive Advantage
TRUE
The objective of the make-or-buy decision is to help identify the products and services that can be obtained externally
TRUE
The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.
TRUE
The three factors critical to productivity improvement are labor, capital, and the art and science of management
TRUE
The word Andon describes a call light that signals that there is a problem
TRUE
Transferring to external vendors a firm's activities that have traditionally been internal is known as outsourcing
TRUE
Two uses of labor standards are: to determine the labor content of items produced, and to determine staffing needs
TRUE
Waste is anything that does not add value, such as storage or inspection of items; Waste also includes any activity that does not add value from the customer's perspective.
TRUE
"Automatic placement and withdrawal of parts and products into and from designated places in a warehouse" describes
ASRS
Manufacturing cycle time is best defined as the
time from raw materials receipt to finished product exit
The purpose of safety stock is to
to achieve desired service levels and to avoid stockouts
Throughput measures the time
to produce one whole product through an empty system (i.e. with no waiting)
Based on his 14 points, Deming is a strong proponent of
training & knowledge
Three (3) conceptual ways an organization can achieve its mission are
cost, differentiation, and response
The three classic types of negotiation strategies are
cost-based price model, market-based price model, and competitive bidding
A product-focused process is commonly used to produce
high-volume, low-variety products
A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called a(n)
flexible manufacturing system
Methods analysis employs which of the following charts in its analysis of the movements of workers and materials?
flow diagram
Which of the following is used by methods analysis in analyzing body movement at the workstation level?
flow diagram
Which of the following is not a method used to set labor standards?
government laws and regulations
All of the following costs are likely to decrease as a result of better quality except
maintenance costs
The objective of a human resource strategy is to
manage labor and design jobs so people are effectively and efficiently utilized
Which of the following are the primary functions of all organizations?
marketing, operations, and finance/accounting
The "four Ms" of cause-and-effect diagrams are
material, machinery/equipment, manpower, and methods
Short-range forecasting tends to be _______ than longer-range forecasting.
more accurate
The two general approaches to forecasting are
qualitative and quantitative
Which of the following is not a goal of JIT partnerships?
removal of engineering changes
The four R's of sustainability do not include
responsibility
Which of the following is not one of the four main types of inventory?
safety stock inventory
Outsourcing refers to transferring a firm's activities that have traditionally been internal to external suppliers.
TRUE
Reorder point (ROP) is the inventory level at which action is taken to replenish the stocked item
TRUE
Respect for people is a cornerstone of continuous improvement
TRUE
SWOT analysis is a method used by organizations to determine their internal strengths and weaknesses and external opportunities and threats.
TRUE
Techniques for building employee empowerment include:
-building communication networks that include employees -developing open, supportive supervisors -moving responsibility from both managers and staff to production employees -building high-morale organizations
A successful quality strategy features which of the following steps?
-organization environment that fosters quality -understanding the principles of quality -engaging employees in the necessary activities for quality implementation
Reasons to study Operations Management include
-studying why people organize themselves for productive enterprise -knowing how goods & services are consumed -understanding what human resource managers do -learning about a costly part of the enterprise
Which of the following is a function of inventory?
-to decouple or separate parts of the production process -to decouple the firm from fluctuations in demand and provide a stock of goods that will provide a selection for customers -to take advantage of quantity discounts -to hedge against inflations
The visual workplace
-uses low-cost visual devices to share information -is an effective means of rapid communication in a dynamic workplace -replaces difficult-to-understand paperwork -eliminates non-value added activities by making problems and standards visual
An organization's process strategy
-will have long-run impact on efficiency and flexibility of production -is the same as its transformation strategy -must meet various constraints, including cost -is concerned with how resources are transformed into goods and services
Which of the following would not be an operations function in a fast-food restaurant?
Advertising & promotion (marketing function)
Which of the following products is likely to be assembled on a repetitive process line?
Automobiles, personal computers, dishwashers, television sets
Harley-Davidson utilizes the process strategy of mass customization because it has so many possible combinations of products
FALSE
Level schedules are when products are scheduled so that each day's production meets the demand over the next five years
FALSE
Manufacturing organizations have 10 strategic OM decisions, while service organization have only eight
FALSE
Self-directed teams tend to be successful in work environments where there is little employee empowerment
FALSE
The purpose of labor standards is to accurately define the skills required to complete a job
FALSE
Waterways are an attractive distribution system when speed is more important than shipping cost.
FALSE
A Forecasted Average forecast uses an average of the most recent periods of data to forecast the next period
FALSE, A moving averages forecast uses this technique
Henry Ford designed his first moving assembly line in 1925, and revolutionized the manufacturing processes of his Ford Model T
FALSE, it was in 1913
Frederick Taylor is known as the father of arts and sciences
FALSE, the father of management & efficiency, engineering
JIT makes quality cheaper because
JIT prevents long runs of defects
Which of the following is specifically characterized by the elimination of waste through a focus on exactly what the customer wants?
Lean operations
PDCA, developed by Shewhart, stands for which of the following?
Plan-Do-Check-Act
Which of the following is not an element of the management process?
Pricing
The Ten Critical Decisions of Operations Management include
Product, Quality, Process, Location, Layout, Human Resources, Supply Chain, Inventory, Schedule, Maintenance
A cause-and-effect diagram helps identify the source of a problem
TRUE
A major challenge in inventory management is to maintain a balance between inventory investment and customer service.
TRUE
Continuous improvement is based on the philosophy that every aspect of an operation can be improved
TRUE
Core competencies are a set of skills, talents, and activities that a firm does particularly well
TRUE
Employee Empowerment involves enlarging employee jobs so that the added responsibility and authority is moved to the lowest possible level in the organization
TRUE
ISO 14000 is a set of environmental standards developed by the International Standards Organization
TRUE
ISO 9000 has evolved from a set of quality assurance standards toward a quality management system
TRUE
Key Success Factors are those activities that are key to achieving competitive advantage
TRUE
Labor planning determines employments stability
TRUE
Logistics management can provide a competitive advantage through improved customer service
TRUE
Most forecasting techniques assume that there is some underlying stability in the system
TRUE
One of the ways that just-in-time (or JIT) influences quality is that by reducing inventory, bad quality is exposed
TRUE
What term is used to describe the outsourcing of logistics?
Third-Party Logistics
Which of the following is specifically characterized by a focus on continuous improvement, respect for people, and standard work practices?
Toyota Production System (TPS)
Total quality management emphasizes
a commitment to quality that goes beyond internal company issues to suppliers and customers
Time Series is defined as
a set of historical data organized by time period that is used to forecast
Labor standards are defined as the
amount of time required to perform a job or part of a job
Forecasts
are rarely perfect
Which of the following is not one of the Seven Wastes?
assignment
Southwest Airlines uses which of the following as a Competitive Advantage?
automated ticketing machines, no seat assignments, no baggage transfers, no meals
Building high-morale organizations and building communication networks that include employees are both elements of
employee empowerment
The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as
benchmarking
The word "kanban" means
card
A fishbone diagram is also known as a
cause-and-effect diagram
The fundamental purpose of an organization's mission statement is to
define the organization's purpose in society
One of the elements of ergonomics is
designing tools and machines that facilitate human work
The goal of inspection is to
detect a bad process immediately
An operations manager's ethical responsibilities
extends from developing products, to production, to honoring stakeholders commitments
Chapter information spoke about the difference between goods and services. Some of the characteristics include:
intangible product, produced & consumed at the same time, inconsistent product definition
E-procurement
is the same thing as Internet purchasing
Method analysis focuses on
issues such as the movement of individuals or materials
Four of the components of job design are
job specialization, job expansion, psychological components, and self-directed teams
The five elements in the management process are
plan, organize, staff, lead, and control
Three of the four types of processes are
process focus, repetitive focus, and product focus
How many different steps are involved in forecasting?
seven (7)
Forecasts are usually classified by time horizon into three categories:
short-range, medium-range & long-range
Many service organizations maintain records of sales noting
the day of the week, unusual events, weather, holidays
Three broad categories of definitions of quality are
user-based, manufacturing-based, and product-based
What two numbers are contained in the daily report to managers of Walt Disney Parks & Resorts regarding the six Orlando parks?
yesterday's forecasted attendance and yesterday's actual attendance
