MGT 330 CH 10

negative

An employee who fails to get a pay raise or is reprimanded by a supervisor would likely experience _________________ emotions such as sadness, anger, or anxiety, whereas a person who gets a promotion would experience feelings of pride and happiness. Emotional contagion is the tendency of people to absorb and express the emotions, moods, and attitudes of those around them Managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger positive emotions and behavior in employees.

self-assessment

Another highly valuable way to increase self-awareness is ___________________________, which uses self-inquiry and reflection to gain insights into oneself from the results of scores on self-assessment instruments such as those discussed throughout this text. By completing these assessments as honestly as possible, you can analyze your scores and increase your understanding of various aspects of yourself.

Soliciting Feedback

Just as we use a mirror in the mornings to shave or fix our hair, we can use other people as a mirror to see ourselves more clearly. A manager might consider himself to be patient and understanding, but his employees may see that he is easily irritated and unsympathetic. This aligns with _________________________________________ which is linked to blind spots in individuals (attributes about themselves that they are not aware of or don't recognize as problems—that limit their effectiveness and hinder their career success).

Introverts

Managers who are ___________________________ are more cautious and deliberate, have a greater ability to listen and take suggestion, are more creative.

sensation

People gather information either by _________________ or intuition, but not by both simultaneously. Sensation-type people would rather work with known facts and hard data and prefer routine and order in gathering information. Intuitive-type people would rather look for possibilities than work with facts and prefer solving new problems and using abstract concepts.

CANOE

The Big Five personality factors describe an individual's extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience: Extroversion. The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships. Agreeableness. The degree to which a person is able to get along with others by being good natured, likable, cooperative, forgiving, understanding, and trusting. Conscientiousness. The degree to which a person is focused on a few goals, thus behaving in ways that are responsible, dependable, persistent, and achievement-oriented. Emotional stability. The degree to which a person is calm, enthusiastic, and self-confident, rather than tense, depressed, moody, or insecure. Openness to experience. The degree to which a person has a broad range of interests and is imaginative, creative, artistically sensitive, and willing to consider new ideas.

Halo Effect

The ________________ occurs when the perceiver develops an overall impression of a person or situation based on one characteristic, either favorable or unfavorable. In other words, a halo blinds the perceiver to other characteristics that should be used in generating a more complete assessment. The ____________________ can play a significant role in performance appraisal

self-serving bias

This tendency, called the __________________________, means that people give themselves too much credit when they do well and give external forces too much blame when they fail.

soliciting feedback from others & self-assessments

Two important approaches to enhancing self-awareness, are _________________________ and using __________________________.

job satisfaction

Two important elements of happy and productive employees are ____________________________ and trust. __________________________ reflects the degree to which a person finds fulfillment in his or her job. In general, people experience _________________________ when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, when they like their coworkers, and when they have positive relationships with supervisors. Managers, particularly for today's knowledge workers, often rely on _________________________ to keep motivation and enthusiasm high.

self-awareness

Understanding oneself is essential for being a good manager, but _______________________ is not easy to achieve. _______________________ means being conscious of the internal aspects of one's nature, such as personality traits, beliefs, emotions, attitudes, and perceptions, and appreciating how your patterns affect other people.

fundamental attribution error

When evaluating others, we tend to underestimate the influence of external factors and overestimate the influence of internal factors. This tendency is called the ___________________________________.

Self management

___________________ is the ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations. Yet all of us have patterns of habit and behavior that may make it hard to manage ourselves toward more efficient behavior. 3 basic principles Clarity of mind --- if you're carrying too much around in your head, your mind can't be clear. If your mind isn't clear, you can't focus. If you can't focus, you can't get anything done. Clarity of objectives. be clear about exactly what you need to do and decide the steps to take toward accomplishing it. An organized system. Finally, once you've decided the actions that you need to take, you need to keep reminders in a well-organized system.

Perception

____________________ selecting, organizing, and interpreting information from the environment. Because of individual differences in personality, values, interests, and so forth, people often "see" the same thing in different ways. A class that is boring to one student might be fascinating to another. One student might perceive an assignment to be challenging and stimulating, whereas another might find it a silly waste of time

self-efficacy

______________________ is an individual's strong belief that he or she can successfully accomplish a specific task or outcome. *JK Rowling ___________________ is related to self-confidence, which means general assurance in one's own ideas, judgment, and capabilities.

attributions

________________________ are judgments about what caused a person's behavior—something about the person or something about the situation. People make _______________ as an attempt to understand why others behave as they do. An internal ____________________ says that characteristics of the person led to the behavior. ("Sophia missed the deadline because she's careless and lazy.") An external __________________ says that something about the situation caused the person's behavior. ("Sophia missed the deadline because she couldn't get the information she needed in a timely manner.")

emotional intelligence

________________________ is the ability to perceive, understand, manage, and use emotions & includes four basic components: Self-awareness. Being aware of what you are feeling; the basis for all the other components. People who are in touch with their feelings are better able to guide their own lives and actions. Self-management. The ability to control disruptive or harmful emotions and balance one's moods so that worry, anxiety, fear, and anger do not cloud thinking and get in the way of what needs to be done. Social awareness. The ability to understand others and practice empathy, which means being able to put yourself in someone else's shoes, to recognize what others are feeling without them needing to tell you. People with social awareness are capable of understanding divergent points of view and interacting effectively with many different types of people. Relationship management. The ability to connect to others, build positive relationships, respond to the emotions of others, and influence others. People with relationship management skills know how to listen and communicate clearly, and they treat others with compassion and respect.

self-awarenss

________________________ means being aware of the internal aspects of one's nature, such as personality traits, beliefs, emotions, and perceptions, and appreciating how your patterns affect other people. Most management experts agree that a primary characteristic of effective leaders is that they know who they are and what they stand for.

Authoritarianism

___________________________ is the belief that power and status differences should exist within the organization. Individuals high in _____________________________ tend to be concerned with power and toughness, obey recognized authority above them, stick to conventional values, critically judge others, and oppose the use of subjective feelings. If a manager and employees differ in their degree of _____________________, the manager may have difficulty leading effectively. The trend toward empowerment and shifts in expectations among younger employees for more equitable relationships contribute to a decline in strict___________________ in many organizations.

Locus of Control

____________________________ refers to how people perceive the cause of life events—whether they place the primary responsibility within themselves or on outside forces. Some people believe that their own actions strongly influence what happens to them. They feel in control of their own fate. ---- high internal ________________.---easier to motivate because they believe that rewards are the result of their behavior but also more independent and difficult to manage Other people believe that events in their lives occur because of chance, luck, or outside people and events. They feel more like pawns of their fate. -----high external _____________________.--- harder to motivate, less involved in their jobs, and more likely to blame others when faced with a poor performance evaluation, but they are also more compliant and conforming and, therefore, easier to manage

Machiavellianism,

_____________________________ is characterized by the acquisition of power and the manipulation of other people for purely personal gain. Low Machs thrive in highly structured situations while high Machs perform in a detached, disinterested way

Organizational commitment

________________________________ refers to an employee's loyalty to and engagement with the organization. An employee with a high degree of ______________________________ is likely to say we when talking about the company. Such a person likes being a part of the organization and tries to contribute to its success.

Four problem-solving styles

__________________________________ are sensation-thinking, intuitive-thinking, sensation-feeling, and intuitive-feeling. MBTI linked to this