MGT 331 Exam 1

What is it called when worker is not employed by the company full-time?

Contingent

Based on research in most cases, high work stress results in __________ job performance.

Decreased

What is it called when a manager has the ability to develop optimal solutions to problems that are evident by them?

Diagnostic

A manager without strong conceptual skills has the ability to think in the abstract

False

A prejudice is a generalization about a person or a group of persons based on certain characteristics or traits

False

Burnout is a common experience in all workplaces, and it has no negative effect on organizations, so it is not something companies put much effort into avoiding.

False

It is realistic for employees to suggest that they are totally unbiased.

False

Personality attributes are usually considered to be ever-changing and fluctuating.

False

Providing the best customer support before, during, and after a sale can create goodwill with customers, but it is not likely to give organizations a competitive advantage.

False

Support groups are not an effective individual coping strategy for adapting to and managing stress.

False

When taking personality attributes into consideration, they are determined by biological factors, not environmental factors.

False

​Globalization is NOT one of the most significant sources of change for organizations today.

False

What term listed below best suggests individuals and situations interact continuously to determine individuals' behavior.

Interactionalist Perspective

Research has found that __________ people tend NOT to be higher performers in a variety of jobs.

Introverted

Which of the following statements about information technology is NOT true?

It has provided more downtime for employees.

What is the type of behavior called when someone wishes to gain power and control the behavior of others?

Machiavellianism

The most difficult performance factor to manage is

Motivation (not sure)

What would not be considered an example of an interpersonal demand stressor?

NOT behavior expectations- something about conflict between two people about their values

What function of management is being performed when a manager groups jobs into units?

Organization

Two basic perceptual processes are selective perception and stereotyping.

True

When managers rely on a systems approach to organizations, they start by focusing on material, human, financial, and informational inputs.

True

Workforce diversity refers to the observable and unobservable similarities and differences among the employees of the organization.

True

What must be effectively managed so that an organization can create a competitive advantage as well as business strategy execution?

financial resources (yes) people raw materials communication channels distribution channels (yes) Selecting all of these is NOT right

An employee's work-life relationships are

important to employees but they should not concern organizations- NOT THE ANSWER

Steve and Stephanie try to always be on time for meetings because they once saw their supervisor give someone an award for good on-time attendance. They are exhibiting learning through

positive reinforcement

What type of learning style do people have when they focus more on opportunity-seeking and action?

Accomodaters

An individual coping strategy to deal with workplace stress includes

All of these are correct

Diversity management includes which of the following?

All of these are correct

What suggests broad, fundamental traits and dimensions that differentiate among people and can help to predict future behavior.

Big Five Theory

What term refers to employer and employee expectations about the employment relationship that go beyond the formal employment contract?

Psychological contract

What is it called when an organization provides both potentially positive and negative information to job candidates

Realistic job previews

Which of the following demonstrates deep-level diversity?

The GVSU basketball team is made up of players with a variety of personal values.

A manager that has does well with person-job fit found the best fit between a person's abilities and the demands of the job.

True

A manager with strong emotional intelligence needs to overcome his ability to empathize when dealing with others.

True

According to the general adaptation system (GAS), when a person encounters a stressor, the first stage of the process is called alarm

True

Collateral programs, such as an employee fitness program, are one strategy organizations employ to help employees manage stress.

True

Due to advances in information technology over the last decade-plus it has resulted in workplace communication processes becoming less personal in nature than previous forms of workplace communication.

True

Empathy, managing emotions, and social skill are components of emotional intelligence

True

Human behavior in organizations are greatly impacted by the organizational environment.

True

Productivity and performance are individual-level behaviors that impact organizational effectiveness.

True

Equity theory is NOT concerned with differences in pay and is not applicable to intangible rewards in the workplace.

false (not sure)

Which of the following are NOT considered inputs an organization receives from its environment?

employee behaviors

Performance is a function of motivation, ability, and ___________________________.

environment

The two-factor theory takes into consideration motivation factors that prevent dissatisfaction, and hygiene factors that enhance satisfaction

false

Which dimension of self-efficacy refers to beliefs about how confident the person is that the task can be accomplished?

strength

Classical conditioning is a simple form of learning that links a conditioned response with an unconditioned stimulus.

true

Equity is achieved when an individual perceives that he or she is being treated fairly in relation to others

true

Employees might adjust their inputs or outcomes in order to lesson concerns about inequity.

true (not sure)

Which type of reinforcement schedule listed below best uses the element of surprise by reinforcing behavior after an unpredictable amount of time has elapsed?

variable-ratio (not sure)