MGT 340 Final

¡Supera tus tareas y exámenes ahora con Quizwiz!

Dawn is at the playground with her four-year-old daughter. The father of another child is yelling and cursing at him. Dawn decides to tell the father to stop the verbal abuse or leave the playground, or she will call the authorities. Dawn's behavior reflects the _______ component of her attitude.

Behavioral

Juliet often takes office supplies home for her personal use. This is an example of

CWB

The first step of added-value negotiation is to

Clarify interests

As a senior student representative on the ethics advisory board of your university, you feel strongly that cheating on college exams is unethical. You never cheated on any exam. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" at your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort?

Cognitive dissonance

________ is your personal evaluation of your ability to do your job.

Competence

"What are the different needs that activate motivation's direction, intensity, and persistence?" This statement reflects which theories of motivation?

Content

A neutral and trained third party can guide others to find innovative solutions to conflict. To ensure neutrality, most organizations hired ADR qualified outsiders. In this case, a(n) _________ is one who does not render a decision. Rather, it is up to the parties to the conflict to reach a mutually acceptable decision.

Mediator

Which of the following statements about mindfulness is false?

Mindfulness requires less effort than letting our minds wander.

Maria is having an argument with her father. He believes that focusing on her computer skills is the most important of Maria's college experience. Maria disagrees, arguing that ______ is/are the more critical.

Problem-solving skills

The perceived fairness of the processes used to make allocation decisions is called ______ justice.

Procederal

core self-evaluation

Provide broad and useful ways to describe personality in terms of individual differences in self-efficacy, self-esteem, locus of control, and emotional stability

Pascal is a customer-service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of

Ill-conceived goals

Top-down

In top-down job design, managers change employees' tasks with the intent of increasing motivation and productivity.

Which of the following is true about in-group thinking?

In-group members exaggerate the differences between their group and other groups.

Kelly is a member of the community service group of her sorority. Traditionally, they pick a charity and run one fundraiser. Kelly suggests a new approach. In addition to the charity work, she wants to establish a new goal—that the members mentor inner city children. Kelly is acting as

Initiator

Cognitive dissonance

Inner tension that a consumer experiences after recognizing an inconsistency between behavior and values or opinions

Steve has been doing his own taxes for years and recently ran into a problem. He has asked his friend Joanne, an accountant, to go through the financial details with him. Steve needs

Instrumental support

At Peter James Consulting, managers are in the process of submitting their budget cuts for the next fiscal year. In evaluating alternatives, managers should consider all of the following except

Is this a choice that I, would personally like to make?

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

It can create many legal, financial, and personnel risks.

Conflict is considered to be dysfunctional when

It hinders organizational performance

Dylan and Jack are playing a game of chess. Jack wins, and then he touches Dylan on the shoulder and says "good game." What does this communicate?

Jack likes dylan

In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations?

Make sure that your recommendations address the causes of the problem.

In regard to differences in how men and women communicate, in general

Males are expected to hide their emotions

___________ is defined as belonging to and serving something that you believe is bigger than yourself.

Meaningfulness

Neil is attending a job fair. He knows that there is a lot of competition for these positions and wants to stand out. Neil practices his greeting and "elevator" pitch in front of a mirror. He brings copies of his résumé and business cards. On each card, he notes his blog site address. On the blog, he has comments on several recent articles about new technologies in this field. Neil is maximizing

Media richness

Mari has been out of work for eight months and is worried about providing for her family. She takes a job at a fast-food restaurant, even though the position is a step down from her previous job. According to Maslow's theory, Mari is motivated by ____ needs.

Psychological

Janice creates advertising slogans for the advertising firm that employs her. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. A(n) ________ represents Janice's beliefs.

Psychological contract

Barney is late to work one morning, so he drives over the speed limit through a school zone. As a result, he gets pulled over by a police officer and receives a ticket. This scenario is an instance of

Punishment

What is true about research on the relationship of virtuous leadership to organizational and individual employee performance?

Recent research in this area has shown a positive relationship between these variables

______ are the general criteria used for distributing rewards.

Results, behaviors and actions, and nonperformance

During a class lecture, Mike finds himself thinking about an argument he had last night with his girlfriend. Mike is displaying

Rumination

Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the _______ dimension.

Self enhancement

_____ is knowing who you are and what you want.

Self-awareness

________ theory focuses on the needs that drive intrinsic motivation, which is longer lasting and has a more positive impact on task performance than extrinsic motivation.

Self-determination

Sandra has a new assignment. She is confident that she can successfully complete the task. This is an example of

Self-efficacy

Which of the following is not a key principle of conscious capitalism?

Shareholder centrism

Which of the following is not an unethical tactic to use in negotiations?

Showing emotions

John hasn't started working on his term paper. He wants to do well in the course, but he's struggling with how to identify a solid topic and start an outline. Most of the other students appear to be moving ahead. John is procrastinating because he is

Stressed

Which of the following statements is not true about group development?

Tuckman's theory of group development stages has been strongly supported by empirical testing.

__________ are the most effective schedules of reinforcement.

Variable ratio and variable interval

Michele is a freelancer who works with a publishing company on an editorial team. She resides in Connecticut, while the company is based in Illinois. Michele attends team meetings via Skype and is in constant email contact. This is an example of a(n) ____ team.

Virtual

_______ represents what individuals and organizations aspire to be when they are at their very best.

Virtuousness

Nancy is at a staff meeting. Her manager asks if anyone has an idea for how to pull more customers into the restaurant at lunch time. Nancy starts to make a suggestion and her manager cuts her off mid-sentence, saying: "Oh Nancy, no...anyone else?" Nancy is feeling angry because her manager was disrespectful and didn't allow her to explain the idea. What should Nancy do to deal with these negative emotions?

Wait until after the meeting and point out how important respect is between co-workers.

____ is the need to see one or more alternative paths to achieve a goal, even when faced with adversity.

Waypower

Motivated Blindness

We overlook the unethical behavior of another when it's in our interest to remain ignorant.

Jason is working at Sushow Motors. The position, as originally described, involved conducting research with customers. Instead, Jason is answering phones and filing. He's very unhappy and thinks he should find another job. This thought process is

Withdrawal conditions

In negotiation, the ZOPA is the _______. Remember that nonverbal communications also help convey your emotions during negotiations.

Zone of possible agreement

Organizational behavior

a field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organizations

Turnover is good when

a low performing employee quits

Central tendency

a measure that represents the typical response or the behavior of a group as a whole

Meghan is a member of a group that raises money for a homeless shelter. She feels that the group spends too much time arguing the merits of different fundraisers and needs to make a decision. She calls for a vote at today's meeting. Meghan has taken on the role of

enegizer

When a leader is trying to instill pride, respect, and trust within employees, he or she is engaging in

idealized influence

Demopgrahic characteristics include

include age, education, skill level, gender, and immigration.

When Mr. Brown, the new CEO of XYZ Department Stores, took over, his first action was to get rid of the organization's existing marketing strategy, which was heavily based on couponing. He replaced it with a strategy of low prices every day, a policy with which some of its competitors were having much success. This was a(n) ________ change.

innovative

________ is when you try to build enthusiasm by appealing to others' emotions, ideals, or values.

inspirational appeal

Managers should _______ in order to empower them, to lead for competence.

inspire subordinates

When a leader is resolving disputes and facilitating communication among subordinates, he or she is engaging in ________ behaviors.

interaction-facilitation

Rachel bought a table at a thrift store for $20. She had a feeling it might be valuable. When cleaned up and assessed, the table turned out to be an antique from the 1700s, worth $3,250. What was Rachel using to make her decision?

intuition

Alicia is meeting with her study group. She is listening to the group, but is also worried about her dad who is scheduled for surgery tomorrow. She hasn't asked as many questions or provided much information as she usually does. Alicia will focus on the conversation for a while, but then sits back and stares ahead. This is an example of a(n) ______ listener.

involved

radically innovative change

involves introducing a practice that is new to the industry

Media Richness

involves the capacity of a given communication medium to convey information and promote understanding.

A problem

is a difference or gap between an actual and a desired situation.

Theory X

is a pessimistic view of employees: They dislike work, must be monitored, and can be motivated only with rewards and punishment ("carrots and sticks"). McGregor felt this was the typical perspective held by managers.

Tactit knowledge

is information gained through experience that is difficult to express and formalize.

Positive deviance

is successful performance that dramatically exceeds the norm in a positive direction, which is good for the organization.

Practical intelligence

is the ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, shape, and select environments

Self enhancement

is the pursuit of ones own interests and relative success and dominance over others (Power, achievement)

OB is important in all facets of school and work because

it helps us understand and manage people

Included in demographic changes are all of the following except

job dissatisfaction

Of the following, ______ is the most closely aligned with employees' perceptions of procedural justice.

job-performance

The leadership theory that is based on the assumption that leaders develop unique one-to-one relationships with each of the people reporting to them is

leader-membership exchange

Fiedler's model uses the _________ scale to measure a person's leadership style.

least preferred coworker

Multitaskers end up switching tasks hundreds of times a day. This makes them ______ in their work environment.

less-efficient

Dr. Beswick was writing questions for a test, but found herself listening to reggae music coming from an adjoining office, and thinking about her upcoming trip to the Caribbean. She is experiencing

Attentional deficit

Affective component of an attitude

consists of feelings or emotions one has about a situation

CWB

counterproductive work behavior

In an out-group exchange, a leader is attempting to

create more formality in expectations and rewards.

Negative nonverbal communication skills include avoiding eye contact, ________, and speaking too fast.

crossing your arms

To minimize central tendency bias, a manager should

define an accurate profile with both high and low points.

Which of the following statements about leadership effectiveness is false?

demographic characteristics such as gender have no effect on leadership behaviors.

The dean of Roan College is looking for a new head of admissions. She wants to be sure that Roan College has an admissions program with the highest standards. As the committee interviews various candidates, the dean tries to point out potential flaws in each person. She is playing the role of

devils advocate

Orna is a restaurant manager. She is helping a server who has a difficult guest. Everything is wrong—the water, the menu, the food, the service. Orna knows that this customer is always unhappy and delights in picking on the server. Orna bluntly tells the server that she needs to learn better conflict handling skills. But then, Orna goes over to the customer, who begins to argue with her. So she tells the customer to leave and not bother coming back. This best represents the _________ conflict handling style.

dominating

Which of the following is not a characteristic of an in-group exchange?

economic exchange

As HR Director at a large manufacturing firm, it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry's employees chose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication media should Henry choose to convey this information?

email

Listening effectiveness is negatively related to

employees wanting to quit

Idiosyncratic deals (i-deals)

employment terms individuals negotiate for themselves, taking myriad forms from flexible schedules to career development

Grace's overriding goal is to increase productivity and competitiveness in her company. She is willing to take her time, because she knows that _____ is a matter of degree, not an either-or proposition.

empowerement

Kathryn is looking for ideas on how best to grow her small business. She and her three partners sit down to brainstorm suggestions. Which of the following rules will help ensure a positive brainstorming session?

encourage wild ideas

The components of engagement are urgency, being focused, intensity, and job satisfaction.

false

Turnover is always bad for organizations

false

You are taking an OB course that meets Mondays and Wednesdays, and your professor gives unannounced quizzes each week. It's the Sunday before a class, and you are deciding whether to study for a potential quiz or watch football. Two of your classmates have decided to watch the game rather than study because they don't think there will be a quiz the next day. The next morning you walk into class and the professor says, "Take out a sheet of paper for the quiz." You turn to your friends and say, "I knew we were going to have a quiz; why did I listen to you? This reflects the anchoring bias.

false

Maslow's need hierarchy and Herzberg's motivator-hygiene theories are both examples of process theories.

false, they are content theories

At the weekly staff meeting, Carrie is always criticizing one project manager or another. She claims to run a "tight ship," and she doesn't listen to explanations of delays or additional workload. Carrie's employees dread and resent these meetings. To move forward, these employees need to learn

forgiveness

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group?

harmonizer

Joaquin is usually the first one to volunteer at the weekly team meetings to take on additional tasks like taking notes for the meeting. Joaquin would probably be categorized as a(n)

helper

Teresa has a problem. She is working on three projects and the deadline for Project C was moved up. This particular client, Client C, is fairly easy-going and never puts any pressure on her unless it's absolutely necessary. Teresa decides to talk to Client A who always wants the project results a few days before the actual deadline. There might be some flexibility with that timeline.

her expertise

Recent research shows that in the forming and storming stages of team development, teams perform better when members exhibit which of the following personality traits?

high tolerance for uncertainty

Behavioral component

how one intends to act or behave toward someone or something

What is the difference between formal and informal groups?

A formal group is assigned by an organization or its managers to accomplish specific goals.

The Ethics Review Board at XYZ College is composed of students who were elected by the student body. When a student is charged with an ethics violation, the board meets to hear both sides of the dispute in a confidential meeting. Their decisions are not binding on the parties, according to college policies. They are acting as

A peer review team

Extraversion

A personality dimension describing someone who is sociable, gregarious, and assertive

self-awareness

A self-conscious state in which attention focuses on oneself. It makes people more sensitive to their own attitudes and dispositions

Which of the following is false about stress?

All stress is bad

Influence tactics

Are conscious efforts to affect and change behaviors in others

Brandon is Mark's manager. When the leader of Mark's team leaves, Mark is given additional responsibilities as acting team leader. Brandon wants him to take the team in a new direction. However, the company does not give Mark a raise or promise of a bonus. What mistake has Brandon, the change agent, made?

Brandon failed to legitimize change.

As manager of Kids Skids, Meghan wants to develop her relationship management skills. In order to do this, she learns how to

Build teams

If every instance of a target behavior is reinforced, a(n) _________ schedule is in effect.

Continuous

_______ provides broad and useful ways to describe personality in terms of our individual differences in self-efficacy, self-esteem, locus of control, and emotional stability.

Core self evaluation

_____ is the characteristic of PsyCap that consists of having confidence.

Efficacy

Peter offers his manager some suggestions for a new holiday display. His manager shrugs his shoulders and tells Peter that the display is all set. Then Sarah approaches the manager with an idea for the display, and the manager tells her that it's a great idea. ______ theory is the model of motivation that explains how Peter is striving for fairness and justice.

Equity

_____ is the characteristic of PsyCap that consists of persevering toward goals.

Hope

Of the approaches to job design, _______ is the most recently evolved and attempts to merge earlier perspectives.

I-deals

Which of the following statements is true?

Evidence-based decision making should sometimes be used in supporting decisions.

________ is(are) an example of a stressor at the individual level.

Excessive job demands

If a manager wants to reduce the chances of an employee becoming defensive, he or she should

Exhibit empathy

To have more effective meetings, managers should:

Experiment with the numbers and frequencies of meetings held

Which of the following is an approach used because it is speedy and can overcome any kind of resistance?

Explicit and implicit coercion

People who are outgoing, talkative, sociable, and assertive are likely to score high on

Extraversion

In Fiedler's model, both high-control and low-control situations call for relationship-motivated leadership.

FALSE

Roger manages both Bill and Nancy. They are in an argument about who should handle a particular job. Roger encourages them to deal directly with each other in a positive and constructive manner. Roger is acting as a(n)

Facilitator

A decision is a gap between an actual and a desired situation.

False

All stress is associated with negative emotions or outcomes.

False

Carl has a high self-efficacy belief. He is not likely to work hard in preparation for challenges because he is confident he can succeed.

False

Organizations should use selection based on attitudes and emotions to choose which employees to hire.

False

Practical intelligence is very similar to logical-mathematical intelligence.

False

The acquired needs identified by McClelland include the need for achievement, the need for affiliation, and the need for esteem.

False

Group members tend to be uncertain and anxious about such unknowns as their roles, the people in charge, and the group's goals during the _____ stage.

Forming

Which of the following statements about goals and goal setting is not true?

Goals should be set at a level just beyond reachable "stretch" goals.

Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This would be diagnosed as a(n) ________ level problem.

Group

Claire takes on the role of ______; she tends to mediate conflict through humor.

Harmonizer

Graham's team recently completed a project, and Graham has to provide feedback to the different team members. He is nervous about doing this the right way. Which of the following should Graham avoid?

He should use the feedback to punish ineffective team members.

Ilsa is part of a team working on a project. Vanessa's role on the team is to update and present status reports to management. Ilsa knows that Vanessa's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Ilsa is exhibiting?

Motivated blindness

Barbara is managing two franchises and is a single mother of three children. Which stress-reduction technique would Barbara find inexpensive and easy to use?

Muscle relaxation

Attentional Deficits

Neglect Sustained and selective attention deficits

Dr. Watson, dean of students at ABC University, has been assigned the task of working with faculty and students when they have disputes about course grades. During these discussions, he attempts to help the parties arrange a solution but he has no formal authority to impose one. He is most likely a(n)

Ombudsman

Nola graduated from her MBA program last year and took on a high-paying position as a consultant-in-training at McCrabree Consulting. She often works 60-80 hours per week, and mostly her assignments are in cities across the country; she rarely stays home for more than two days at a time. This is all part of the way consulting operates, as she was told by the people who ran the firm's orientation session. In fact, at that session, the facilitator brought in consultants who had worked at the firm for several years who stressed that the firm believes in pushing employees to the limit. Nola is definitely feeling the stress! What would you characterize as the level of her stressors?

Organizational

_____ creates positivity from situation factors.

Organizational climate

____________ is defined as employees' perceptions of formal and informal organizational policies, practices, procedures and routines:

Organizational climate

_____ is when we give a pass to unethical behavior if the outcome is good.

Overvaluing outcomes

Which of the following is not a result of escalation of conflict?

Parties move from heavy to light tactics.

The ____ stage is often characterized by a climate of open communication, strong cooperation, and lots of helping behavior. Cohesiveness and personal commitment to group goals help the group achieve more than could any one individual acting alone

Performing

____ is one characteristic that describes an organization with positive OB.

Postive deviance

____________ is associated with entrepreneurialism.

Proactivity

In the TED five-step protocol for effective presentations, TED stands for

Technology Education and Design

People with moderate emotional stability __________ than people with low emotional stability.

Tend to perform more OCBs

The contingency approach suggests that

The best answer depends on the situation

Which of the following statements is false?

The contingency approach is just common sense

Wanston operates factories in Southeast Asia. After a fire burned down one of the factories, Wanston needs to decide whether to continue operating in a damaged building or to wait until the damage has been repaired and chance losing orders. What might the ethical decision be?

The ethical decision might be to ask employees to enter the building only after the structural problems had been fixed, and to ask customers for some leeway in filling orders.

Problem Solving Skills

The process of working through details of a problem to reach a solution. This may include mathematical or systematic operations and can be a measure of an individual's critical thinking skills.

According to _________, the typical perspective held by managers is that employees dislike work, must be monitored, and can be motivated only with rewards and punishment ("carrots and sticks").

Theory X

Entrepenuer

They have bachelor's degrees, come from middle-class backgrounds, use their own savings as a source of funding, and think luck is an important factor in success.

According to House's path-goal theory, employees with an internal locus of control are likely to prefer participative or achievement-oriented leadership.

True

Every management function and activity involves some form of direct or indirect communication.

True

Personal attitudes affect behavior via intentions.

True

Problem solving is a systematic process for closing the gap between an actual and a desired outcome.

True

Process theories are more dynamic than content theories.

True

Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach.

True

The members of the management faculty in the business school go out at the end of the semester to a local restaurant for dinner and socializing. They are both a formal and informal group

True

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

across all situations; toward specific targets

Sally doesn't complain to a man smoking in the nonsmoking section of a restaurant because it doesn't bother her. This lack of irritation reflects the ______ component of her attitude. She is neutral toward people smoking in restaurants.

affective

The components of attitudes include

affective, cognitive, behavioral

Positive practices that escalate positive outcomes because of their associations with positive emotions and social capital are having a(n) __________ effect.

amplifying

Withdrawal cognitions

an individual's overall thoughts and feelings about quitting

Organizational clime

an input that helps create positivity from situation factors.

Psychological contract

an unwritten agreement that sets out what management expects from an employee and vice versa

Dr. Barbara Sonders determines financial trends in European markets. She analyzes worldwide financial and economic trends to determine the best course of action for European economies. Her decisions are based on complicated and sometimes ambiguous information, and she has to carefully considers all sides of the issue. What type of decision-making style does Dr. Sonders possess?

analytical

Dr. Hamrick is hired by the ABC Company to hear cases involving grievances of employees of the company. Sometimes evidence is presented and witnesses are called, and decisions are always based on legal merits, and his decisions are binding. This is an example of

arbitration

Oliver was known for his innovative promotional ideas. His boss loved listening to his presentations and trusted his ideas. Though Oliver's ideas started to get monotonous after a while, his boss took only his ideas and did not accept ideas from others. Which of the following was Oliver's boss using?

availability heuristic

A person with a low tolerance for ambiguity who is oriented toward people and social concerns when making a decision portrays which style?

behavioral

Personal beliefs

beliefs about our own personality traits, abilities, attributes, preferences, tastes, and talents

Janelle filled out a peer evaluation rating form for her teammates in her OB class. She rated everyone as a "3" or "4" on the 6-point scale. This is an example of ___________ perceptual error.

central tendency

XYZ, Inc., makes consumer products such as shampoo, conditioner, deodorant, and toothpaste. Recently, market research conducted at a university revealed that consumer tastes have changed, and consumers now want their products to come in pastel colors. Currently, XYZ's products all follow a deep blue packaging scheme. What source of change is this?

changing customer preference

The best possible influence outcome is __________ because the target person's intrinsic motivation energizes good performance.

committment

Kiki is a manager of a small boutique gift store. She only has two employees, Tim and Sandra. Tim is a part-time student and is happy with the amount of work he has at the store. Sandra works full-time, but seems to be less interested and increasingly remote at work. Kiki asks Sandra if anything is wrong, and Sandra says she is bored and thinking of leaving. Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays. Sandra is really excited about the opportunity. This is an example of a manager who is

enhancing the employees job satisf

Pietro has his bachelor's degree in management. He comes from a middle-class background; his father worked in lower management for his entire career. Pietro wants a different life than his father's. He has saved his money, and he's always been lucky. Pietro might be a(n)

entrepreneur

Three years ago, the City of Recker committed to build a park and music venue by the river. It was expected to cost $2.5 million and be paid for from an additional meals tax in the community. The residents pushed back. Local restaurants suffered as people ate out less or patronized restaurants in neighboring communities. The project has stalled, but the town council kept pushing it on. This spring, a flood devastated the venue. The town council appears to have suffered from _______ bias.

escalation of committment

There are two competing explanations about the origin of linguistic styles between men and women: ______ and ______.

evolutionary psychology: social theory

Don believes that if he works hard and attends every class, he will get an A in his OB course. This belief is called a(n)

expectancy

Jeff has been a project assistant for XYZ Corporation for five years. Recently he was asked to train Harriet, a new employee. He suggests that she use an Excel worksheet to lay out the projects she is currently working on, and she complies. He is using _______ power.

expert

Anything that interferes with the transmission and understanding of a message is known as feedback.

false

Goals should always be stated in terms of measured outcomes.

false

Initiating structure and transformational leadership are both task-oriented leader behaviors.

false

Jamil is a new member of a group that evaluates student activities on campus. He wants to focus on bringing more foreign students into the mainstream activities. The president of the group seems to have her own ideas and virtually everyone supports her. When Jamil opposes one of her suggestions, everyone looks uncomfortable. This is an example of a psychological safety climate.

false

Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction.

false

Manipulation are the conscious efforts to affect and change a specific behavior in others.

false

Organizations should work to discourage positive deviance in the workplace.

false

People who do what is required, exert no extra effort, and provide no extra input are said to be resisting.

false

Primary appraisals are perceptions of how you are able to deal or cope with a given demand.

false

Research has found that employee perception of organizational politics were negatively associated with job satisfaction.

false

Research shows that most interviewer impressions of job candidates are formed rationally through careful questioning.

false

Servant leadership is the same thing as laissez-faire leadership.

false

Tacit knowledge is information that can easily be put into words.

false

The best thing a manager can do to create functional conflict is to urge coworkers to hunker down and slog through, to simply persist.

false

The capacity of a given communication medium to convey information and promote understanding is known as media fluency.

false

Which of the following is not one of the key leader behaviors that are part of transformational leadership?

matching the behavior to the situation

Noreen is extremely happy to be working at QBiz. They are a socially conscious, community-focused company. Noreen knows that her goals align with those of her manager, team, and employer. Noreen has ________ in relation to her company.

meaning

Katie attended a party at her mother's office. She really didn't want to go and was not in a good mood. Her mother introduced Katie to her new assistant, Matthew. When Matthew said, "Hello," Katie responded, "Hi, Michael." Katie is acting in a(n) _____ manner

mindless

Social media benefits for employers include all the following except

minimize cyber loafing

Which of the following is not a symptom of groupthink?

minority dissent

Sweetie's Sweets is a hospitality company, whose __________ is "dedicated to providing high-quality desserts in a comfortable atmosphere for clients who seek a fun gourmet experience outside restaurants."

mission statement

Which of the following is not an example of an internal force for change?

negative feedback from customers

Compliance can be a result of __________ power.

negative, legitimate, coercive

You own your own management consulting firm. At a recent seminar, the owner of a local supermarket chain asks you to help him differentiate between a coalition and a network. Which of the following would be a correct response?

networks are people-oriented

Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation, ________ hampers Dana's communication with her client.

noise

Jennie and Lacey are having an argument. As Lacey speaks, Jennie crosses her arms and looks at the ground. Lacey gets the message even thought Jennie isn't saying anything. Jennie is using ________ in the conversation with Lacey.

nonverbal communication

The sales department of a mutual fund firm sets goals for the next fiscal year to sell a certain number of mutual funds each month. The firm only sets targets, but provides no other details. These goals are _____ goals.

objective

Self efficacy

one's sense of competence and effectiveness

________ is solving problems by producing the best possible solution.

optimizing

_________ bias is especially evident in entrepreneurs who are deciding to start and sustain new ventures.

overconfidence

Secondary appraisal

perceptions regarding our ability to cope with an event that follows primary appraisal

Barry set himself a goal of bowling at least one game above 250 (out of 300 possible) before the end of the season. This is a ________ goal.

performance

__________ and ________ drive creative performance behaviors.

person factors; environmental characteristics

Tanya believes that people should be kind to each other. She notices that Ellie is picking on a new employee, Michele. Tanya asks Ellie to stop bullying Michele, but Ellie's behavior doesn't change. Tanya confronts Ellie and a heated argument ensues, after which Tanya suggests that Ellie transfer to another department. In this case, Tanya's ________ are different from her values.

personal beliefs

Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict, which is defined as interpersonal opposition based on individual dislike or disagreement.

personality

______ power is the type of influence a person exercises because of the job he or she holds.

position

Which forms of consequence strengthen a desired behavior?

positive and negative reinforcement

Linguistic intelligence

potential to learn and use spoken and written languages

_______ is the ability to marshal resources to get things done.

power

The idea that creativity starts from a base of knowledge is represented in the _______ stage of the creative performance process.

preparation/information gathering

Of the following, ________ is the least frequently used influence tactic.

pressure

A local political group is divided on how to present their candidate. The debate is getting heated. Finally, the head of the group focuses the team on defending their idea based on facts, rather than personal preference. This is an example of ______ conflict.

programmed conflict

Psychological need

providing enough food, water and air for you and your family to survive.

______ is a lack of concern for others, impulsive behavior, and a lack of remorse or guilt when one's actions harm others.

psychopathy

Experimental University's president recently announced that instead of professors giving grades to students in their classes, students would give themselves grades. This would be a(n) _________ change.

radically innovative

The _______ model of decision making assumes that managers are completely objective and possess all information for their decisions. In this model, decisions demonstrate excellent logic.

rational

Tammy participates actively in the weekly team meetings, but when it comes to doing her work, she tends to do it her own way, often disregarding company policies and her boss's wishes. Tammy is probably a(n)

rebel

Individuals or organizations have _______ power if they can obtain compliance by promising or delivering positive reinforcement.

reward

_________ power tends to produce _________.

reward; compliance

Groups transform individuals into functioning organizational members communicating and enforcing ______ expectations.

role

The remedy for motivated blindness is

root out conflicts of interest.

Meghan is a little stressed over an assignment. She just can't seem to identify an easy way to get this work done, but she's not one to give up. Finally, she says: "If this way fails, I can always try another method." This indicates a positive

secondary appraisal

The critical aspect of organizational politics is the emphasis on

self-interest

A follower is a person who

serves as a passive audience

Ombudsman

someone who works for the organization, and is widely respected and trusted by his or her coworkers, hears grievances on a confidential basis and attempts to arrange a solution.

On the first day of class, Professor Simmons explains what the goals of the course are and what he expects of his students. This represents ______ of effective performance management.

step 1 defining performance

Maxine spends almost one day every week just managing e-mail and at least another two days a week in meetings. She clearly needs help to accomplish all of her responsibilities. To do this will necessitate _______ and _______ empowerment.

structural; psychological

According to Fiedler's theory, a high-control situation favors a __________ leader.

task motivated

Noise represents anything

that interferes with the transmission and understanding of a message.

In the United States, the judicial system is an example of _________. It is based on hearing directly opposing points of view to establish guilt or innocence.

the dialectic method

Innovative change

the introduction of a practice that is new to the organization

Naturalist intelligence is

the nature to live in harmony with ones environment

Rumination

the uncontrollable repetitive dwelling on causes, meanings, and implications of negative feelings or events in the past.

In _________ job design, managers change employees' tasks with the intent of increasing motivation and productivity.

top-down

Dr. Beswick enjoys teaching college courses. She likes the salary as well as the ability to travel in summers. However, she also finds the job challenging and enjoyable. This would imply that she is working for

total rewards

Benny has the ability to learn and use spoken and written languages. He shows linguistic intelligence.

true

Brenda has two exams and a research paper scheduled within the next 10 days. She creates a study plan in which she studies an hour a day for each exam and devotes an additional 90 minutes to her research paper. On Tuesday and Wednesday, Brenda is invited to go out with her friends. Instead, she stays at home and sticks with her study plan because she knows this will help her learn more effectively.

true

Communication competence is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.

true

Core-self evaluations are related to reduced conflict and lower stress

true

Effective leader behaviors can be systematically improved and developed.

true

Functional conflict is also known as constructive or cooperative conflict.

true

Idealized influence by a leader entails behaviors associated with instilling pride, respect, and trust within employees.

true

In Herzberg's motivator-hygiene theory, job satisfaction and job dissatisfaction arise from different sets of factors.

true

In order to fit a situation, a manager should consider creating behavioral, objective, or task/project goals as appropriate.

true

Intuitive processes are influenced by both expertise and feelings.

true

Martha has several business meetings today. She also has to pick up her son for soccer practice, get to the grocery store, and wrap her mother's birthday gift. Martha is increasingly frustrated trying to reprioritize these activities in her mind. This is an example of mindfulness.

true

Organizations with the most effective teams typically use hybrid rewards that reward and recognize both individual and team performance.

true

Recent research has shown that employees' use of social media is related to increased job satisfaction, performance, and retention.

true

Teams are a cornerstone of work life in today's organizations.

true

The components of employee engagement are four feelings:

urgency, being focused, intensity, and enthusiasm

Overvaluing outcomes

we give a pass to unethical behavior if the outcome is good

Ill-conceived goals

we set goals and incentives to promote a desired behavior, but they encourage a negative one

Sharon has to train several new freelancers on a fairly simple computer system used by XYZ Company. The freelancers are located in different states. Which of the following mediums best serves her purpose?

webinars

Proactivity

when people choose new behaviors to meet new desires or needs and exert control over their lives

Primary appraisals are perceptions of

whether a stressor is irrelevant, positive, or negative.

Hope consists of

willpower and waypower

If you have high self-efficacy you will

work harder, more creatively, and longer.

Tina is a restaurant manager at a high-end restaurant. She works very long hours, and sometimes double shifts. When she's home, she is constantly texting and answering texts from the restaurant. Her husband complains that he rarely gets to see her and that he is unable to keep up all the household tasks himself. Tina is experiencing

work-family conflict


Conjuntos de estudio relacionados

(Big Math Ideas; Green) Chapter 7

View Set

Alan Taylor: Natives and Colonizers // Chapters 1 & 2

View Set

[COMPLETE] Business Law CH. 13,14,17,18 SB & Key Terms

View Set

English language - Discourse features

View Set

Chapter 4 Anatomy and Physiology Review Questions, Chaoter 1 - chapter 9

View Set