MGT 340 Final
Dawn is at the playground with her four-year-old daughter. The father of another child is yelling and cursing at him. Dawn decides to tell the father to stop the verbal abuse or leave the playground, or she will call the authorities. Dawn's behavior reflects the _______ component of her attitude.
Behavioral
Juliet often takes office supplies home for her personal use. This is an example of
CWB
The first step of added-value negotiation is to
Clarify interests
As a senior student representative on the ethics advisory board of your university, you feel strongly that cheating on college exams is unethical. You never cheated on any exam. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" at your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort?
Cognitive dissonance
________ is your personal evaluation of your ability to do your job.
Competence
"What are the different needs that activate motivation's direction, intensity, and persistence?" This statement reflects which theories of motivation?
Content
A neutral and trained third party can guide others to find innovative solutions to conflict. To ensure neutrality, most organizations hired ADR qualified outsiders. In this case, a(n) _________ is one who does not render a decision. Rather, it is up to the parties to the conflict to reach a mutually acceptable decision.
Mediator
Which of the following statements about mindfulness is false?
Mindfulness requires less effort than letting our minds wander.
Maria is having an argument with her father. He believes that focusing on her computer skills is the most important of Maria's college experience. Maria disagrees, arguing that ______ is/are the more critical.
Problem-solving skills
The perceived fairness of the processes used to make allocation decisions is called ______ justice.
Procederal
core self-evaluation
Provide broad and useful ways to describe personality in terms of individual differences in self-efficacy, self-esteem, locus of control, and emotional stability
Pascal is a customer-service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of
Ill-conceived goals
Top-down
In top-down job design, managers change employees' tasks with the intent of increasing motivation and productivity.
Which of the following is true about in-group thinking?
In-group members exaggerate the differences between their group and other groups.
Kelly is a member of the community service group of her sorority. Traditionally, they pick a charity and run one fundraiser. Kelly suggests a new approach. In addition to the charity work, she wants to establish a new goal—that the members mentor inner city children. Kelly is acting as
Initiator
Cognitive dissonance
Inner tension that a consumer experiences after recognizing an inconsistency between behavior and values or opinions
Steve has been doing his own taxes for years and recently ran into a problem. He has asked his friend Joanne, an accountant, to go through the financial details with him. Steve needs
Instrumental support
At Peter James Consulting, managers are in the process of submitting their budget cuts for the next fiscal year. In evaluating alternatives, managers should consider all of the following except
Is this a choice that I, would personally like to make?
Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?
It can create many legal, financial, and personnel risks.
Conflict is considered to be dysfunctional when
It hinders organizational performance
Dylan and Jack are playing a game of chess. Jack wins, and then he touches Dylan on the shoulder and says "good game." What does this communicate?
Jack likes dylan
In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations?
Make sure that your recommendations address the causes of the problem.
In regard to differences in how men and women communicate, in general
Males are expected to hide their emotions
___________ is defined as belonging to and serving something that you believe is bigger than yourself.
Meaningfulness
Neil is attending a job fair. He knows that there is a lot of competition for these positions and wants to stand out. Neil practices his greeting and "elevator" pitch in front of a mirror. He brings copies of his résumé and business cards. On each card, he notes his blog site address. On the blog, he has comments on several recent articles about new technologies in this field. Neil is maximizing
Media richness
Mari has been out of work for eight months and is worried about providing for her family. She takes a job at a fast-food restaurant, even though the position is a step down from her previous job. According to Maslow's theory, Mari is motivated by ____ needs.
Psychological
Janice creates advertising slogans for the advertising firm that employs her. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. A(n) ________ represents Janice's beliefs.
Psychological contract
Barney is late to work one morning, so he drives over the speed limit through a school zone. As a result, he gets pulled over by a police officer and receives a ticket. This scenario is an instance of
Punishment
What is true about research on the relationship of virtuous leadership to organizational and individual employee performance?
Recent research in this area has shown a positive relationship between these variables
______ are the general criteria used for distributing rewards.
Results, behaviors and actions, and nonperformance
During a class lecture, Mike finds himself thinking about an argument he had last night with his girlfriend. Mike is displaying
Rumination
Trevor is an overachiever. His brother calls him ambitious and power hungry. Trevor exemplifies the _______ dimension.
Self enhancement
_____ is knowing who you are and what you want.
Self-awareness
________ theory focuses on the needs that drive intrinsic motivation, which is longer lasting and has a more positive impact on task performance than extrinsic motivation.
Self-determination
Sandra has a new assignment. She is confident that she can successfully complete the task. This is an example of
Self-efficacy
Which of the following is not a key principle of conscious capitalism?
Shareholder centrism
Which of the following is not an unethical tactic to use in negotiations?
Showing emotions
John hasn't started working on his term paper. He wants to do well in the course, but he's struggling with how to identify a solid topic and start an outline. Most of the other students appear to be moving ahead. John is procrastinating because he is
Stressed
Which of the following statements is not true about group development?
Tuckman's theory of group development stages has been strongly supported by empirical testing.
__________ are the most effective schedules of reinforcement.
Variable ratio and variable interval
Michele is a freelancer who works with a publishing company on an editorial team. She resides in Connecticut, while the company is based in Illinois. Michele attends team meetings via Skype and is in constant email contact. This is an example of a(n) ____ team.
Virtual
_______ represents what individuals and organizations aspire to be when they are at their very best.
Virtuousness
Nancy is at a staff meeting. Her manager asks if anyone has an idea for how to pull more customers into the restaurant at lunch time. Nancy starts to make a suggestion and her manager cuts her off mid-sentence, saying: "Oh Nancy, no...anyone else?" Nancy is feeling angry because her manager was disrespectful and didn't allow her to explain the idea. What should Nancy do to deal with these negative emotions?
Wait until after the meeting and point out how important respect is between co-workers.
____ is the need to see one or more alternative paths to achieve a goal, even when faced with adversity.
Waypower
Motivated Blindness
We overlook the unethical behavior of another when it's in our interest to remain ignorant.
Jason is working at Sushow Motors. The position, as originally described, involved conducting research with customers. Instead, Jason is answering phones and filing. He's very unhappy and thinks he should find another job. This thought process is
Withdrawal conditions
In negotiation, the ZOPA is the _______. Remember that nonverbal communications also help convey your emotions during negotiations.
Zone of possible agreement
Organizational behavior
a field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organizations
Turnover is good when
a low performing employee quits
Central tendency
a measure that represents the typical response or the behavior of a group as a whole
Meghan is a member of a group that raises money for a homeless shelter. She feels that the group spends too much time arguing the merits of different fundraisers and needs to make a decision. She calls for a vote at today's meeting. Meghan has taken on the role of
enegizer
When a leader is trying to instill pride, respect, and trust within employees, he or she is engaging in
idealized influence
Demopgrahic characteristics include
include age, education, skill level, gender, and immigration.
When Mr. Brown, the new CEO of XYZ Department Stores, took over, his first action was to get rid of the organization's existing marketing strategy, which was heavily based on couponing. He replaced it with a strategy of low prices every day, a policy with which some of its competitors were having much success. This was a(n) ________ change.
innovative
________ is when you try to build enthusiasm by appealing to others' emotions, ideals, or values.
inspirational appeal
Managers should _______ in order to empower them, to lead for competence.
inspire subordinates
When a leader is resolving disputes and facilitating communication among subordinates, he or she is engaging in ________ behaviors.
interaction-facilitation
Rachel bought a table at a thrift store for $20. She had a feeling it might be valuable. When cleaned up and assessed, the table turned out to be an antique from the 1700s, worth $3,250. What was Rachel using to make her decision?
intuition
Alicia is meeting with her study group. She is listening to the group, but is also worried about her dad who is scheduled for surgery tomorrow. She hasn't asked as many questions or provided much information as she usually does. Alicia will focus on the conversation for a while, but then sits back and stares ahead. This is an example of a(n) ______ listener.
involved
radically innovative change
involves introducing a practice that is new to the industry
Media Richness
involves the capacity of a given communication medium to convey information and promote understanding.
A problem
is a difference or gap between an actual and a desired situation.
Theory X
is a pessimistic view of employees: They dislike work, must be monitored, and can be motivated only with rewards and punishment ("carrots and sticks"). McGregor felt this was the typical perspective held by managers.
Tactit knowledge
is information gained through experience that is difficult to express and formalize.
Positive deviance
is successful performance that dramatically exceeds the norm in a positive direction, which is good for the organization.
Practical intelligence
is the ability to solve everyday problems by utilizing knowledge gained from experience in order to purposefully adapt to, shape, and select environments
Self enhancement
is the pursuit of ones own interests and relative success and dominance over others (Power, achievement)
OB is important in all facets of school and work because
it helps us understand and manage people
Included in demographic changes are all of the following except
job dissatisfaction
Of the following, ______ is the most closely aligned with employees' perceptions of procedural justice.
job-performance
The leadership theory that is based on the assumption that leaders develop unique one-to-one relationships with each of the people reporting to them is
leader-membership exchange
Fiedler's model uses the _________ scale to measure a person's leadership style.
least preferred coworker
Multitaskers end up switching tasks hundreds of times a day. This makes them ______ in their work environment.
less-efficient
Dr. Beswick was writing questions for a test, but found herself listening to reggae music coming from an adjoining office, and thinking about her upcoming trip to the Caribbean. She is experiencing
Attentional deficit
Affective component of an attitude
consists of feelings or emotions one has about a situation
CWB
counterproductive work behavior
In an out-group exchange, a leader is attempting to
create more formality in expectations and rewards.
Negative nonverbal communication skills include avoiding eye contact, ________, and speaking too fast.
crossing your arms
To minimize central tendency bias, a manager should
define an accurate profile with both high and low points.
Which of the following statements about leadership effectiveness is false?
demographic characteristics such as gender have no effect on leadership behaviors.
The dean of Roan College is looking for a new head of admissions. She wants to be sure that Roan College has an admissions program with the highest standards. As the committee interviews various candidates, the dean tries to point out potential flaws in each person. She is playing the role of
devils advocate
Orna is a restaurant manager. She is helping a server who has a difficult guest. Everything is wrong—the water, the menu, the food, the service. Orna knows that this customer is always unhappy and delights in picking on the server. Orna bluntly tells the server that she needs to learn better conflict handling skills. But then, Orna goes over to the customer, who begins to argue with her. So she tells the customer to leave and not bother coming back. This best represents the _________ conflict handling style.
dominating
Which of the following is not a characteristic of an in-group exchange?
economic exchange
As HR Director at a large manufacturing firm, it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry's employees chose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication media should Henry choose to convey this information?
Listening effectiveness is negatively related to
employees wanting to quit
Idiosyncratic deals (i-deals)
employment terms individuals negotiate for themselves, taking myriad forms from flexible schedules to career development
Grace's overriding goal is to increase productivity and competitiveness in her company. She is willing to take her time, because she knows that _____ is a matter of degree, not an either-or proposition.
empowerement
Kathryn is looking for ideas on how best to grow her small business. She and her three partners sit down to brainstorm suggestions. Which of the following rules will help ensure a positive brainstorming session?
encourage wild ideas
The components of engagement are urgency, being focused, intensity, and job satisfaction.
false
Turnover is always bad for organizations
false
You are taking an OB course that meets Mondays and Wednesdays, and your professor gives unannounced quizzes each week. It's the Sunday before a class, and you are deciding whether to study for a potential quiz or watch football. Two of your classmates have decided to watch the game rather than study because they don't think there will be a quiz the next day. The next morning you walk into class and the professor says, "Take out a sheet of paper for the quiz." You turn to your friends and say, "I knew we were going to have a quiz; why did I listen to you? This reflects the anchoring bias.
false
Maslow's need hierarchy and Herzberg's motivator-hygiene theories are both examples of process theories.
false, they are content theories
At the weekly staff meeting, Carrie is always criticizing one project manager or another. She claims to run a "tight ship," and she doesn't listen to explanations of delays or additional workload. Carrie's employees dread and resent these meetings. To move forward, these employees need to learn
forgiveness
As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group?
harmonizer
Joaquin is usually the first one to volunteer at the weekly team meetings to take on additional tasks like taking notes for the meeting. Joaquin would probably be categorized as a(n)
helper
Teresa has a problem. She is working on three projects and the deadline for Project C was moved up. This particular client, Client C, is fairly easy-going and never puts any pressure on her unless it's absolutely necessary. Teresa decides to talk to Client A who always wants the project results a few days before the actual deadline. There might be some flexibility with that timeline.
her expertise
Recent research shows that in the forming and storming stages of team development, teams perform better when members exhibit which of the following personality traits?
high tolerance for uncertainty
Behavioral component
how one intends to act or behave toward someone or something
What is the difference between formal and informal groups?
A formal group is assigned by an organization or its managers to accomplish specific goals.
The Ethics Review Board at XYZ College is composed of students who were elected by the student body. When a student is charged with an ethics violation, the board meets to hear both sides of the dispute in a confidential meeting. Their decisions are not binding on the parties, according to college policies. They are acting as
A peer review team
Extraversion
A personality dimension describing someone who is sociable, gregarious, and assertive
self-awareness
A self-conscious state in which attention focuses on oneself. It makes people more sensitive to their own attitudes and dispositions
Which of the following is false about stress?
All stress is bad
Influence tactics
Are conscious efforts to affect and change behaviors in others
Brandon is Mark's manager. When the leader of Mark's team leaves, Mark is given additional responsibilities as acting team leader. Brandon wants him to take the team in a new direction. However, the company does not give Mark a raise or promise of a bonus. What mistake has Brandon, the change agent, made?
Brandon failed to legitimize change.
As manager of Kids Skids, Meghan wants to develop her relationship management skills. In order to do this, she learns how to
Build teams
If every instance of a target behavior is reinforced, a(n) _________ schedule is in effect.
Continuous
_______ provides broad and useful ways to describe personality in terms of our individual differences in self-efficacy, self-esteem, locus of control, and emotional stability.
Core self evaluation
_____ is the characteristic of PsyCap that consists of having confidence.
Efficacy
Peter offers his manager some suggestions for a new holiday display. His manager shrugs his shoulders and tells Peter that the display is all set. Then Sarah approaches the manager with an idea for the display, and the manager tells her that it's a great idea. ______ theory is the model of motivation that explains how Peter is striving for fairness and justice.
Equity
_____ is the characteristic of PsyCap that consists of persevering toward goals.
Hope
Of the approaches to job design, _______ is the most recently evolved and attempts to merge earlier perspectives.
I-deals
Which of the following statements is true?
Evidence-based decision making should sometimes be used in supporting decisions.
________ is(are) an example of a stressor at the individual level.
Excessive job demands
If a manager wants to reduce the chances of an employee becoming defensive, he or she should
Exhibit empathy
To have more effective meetings, managers should:
Experiment with the numbers and frequencies of meetings held
Which of the following is an approach used because it is speedy and can overcome any kind of resistance?
Explicit and implicit coercion
People who are outgoing, talkative, sociable, and assertive are likely to score high on
Extraversion
In Fiedler's model, both high-control and low-control situations call for relationship-motivated leadership.
FALSE
Roger manages both Bill and Nancy. They are in an argument about who should handle a particular job. Roger encourages them to deal directly with each other in a positive and constructive manner. Roger is acting as a(n)
Facilitator
A decision is a gap between an actual and a desired situation.
False
All stress is associated with negative emotions or outcomes.
False
Carl has a high self-efficacy belief. He is not likely to work hard in preparation for challenges because he is confident he can succeed.
False
Organizations should use selection based on attitudes and emotions to choose which employees to hire.
False
Practical intelligence is very similar to logical-mathematical intelligence.
False
The acquired needs identified by McClelland include the need for achievement, the need for affiliation, and the need for esteem.
False
Group members tend to be uncertain and anxious about such unknowns as their roles, the people in charge, and the group's goals during the _____ stage.
Forming
Which of the following statements about goals and goal setting is not true?
Goals should be set at a level just beyond reachable "stretch" goals.
Joe, a hard and productive worker, quit because he couldn't get along with his coworkers. This would be diagnosed as a(n) ________ level problem.
Group
Claire takes on the role of ______; she tends to mediate conflict through humor.
Harmonizer
Graham's team recently completed a project, and Graham has to provide feedback to the different team members. He is nervous about doing this the right way. Which of the following should Graham avoid?
He should use the feedback to punish ineffective team members.
Ilsa is part of a team working on a project. Vanessa's role on the team is to update and present status reports to management. Ilsa knows that Vanessa's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Ilsa is exhibiting?
Motivated blindness
Barbara is managing two franchises and is a single mother of three children. Which stress-reduction technique would Barbara find inexpensive and easy to use?
Muscle relaxation
Attentional Deficits
Neglect Sustained and selective attention deficits
Dr. Watson, dean of students at ABC University, has been assigned the task of working with faculty and students when they have disputes about course grades. During these discussions, he attempts to help the parties arrange a solution but he has no formal authority to impose one. He is most likely a(n)
Ombudsman
Nola graduated from her MBA program last year and took on a high-paying position as a consultant-in-training at McCrabree Consulting. She often works 60-80 hours per week, and mostly her assignments are in cities across the country; she rarely stays home for more than two days at a time. This is all part of the way consulting operates, as she was told by the people who ran the firm's orientation session. In fact, at that session, the facilitator brought in consultants who had worked at the firm for several years who stressed that the firm believes in pushing employees to the limit. Nola is definitely feeling the stress! What would you characterize as the level of her stressors?
Organizational
_____ creates positivity from situation factors.
Organizational climate
____________ is defined as employees' perceptions of formal and informal organizational policies, practices, procedures and routines:
Organizational climate
_____ is when we give a pass to unethical behavior if the outcome is good.
Overvaluing outcomes
Which of the following is not a result of escalation of conflict?
Parties move from heavy to light tactics.
The ____ stage is often characterized by a climate of open communication, strong cooperation, and lots of helping behavior. Cohesiveness and personal commitment to group goals help the group achieve more than could any one individual acting alone
Performing
____ is one characteristic that describes an organization with positive OB.
Postive deviance
____________ is associated with entrepreneurialism.
Proactivity
In the TED five-step protocol for effective presentations, TED stands for
Technology Education and Design
People with moderate emotional stability __________ than people with low emotional stability.
Tend to perform more OCBs
The contingency approach suggests that
The best answer depends on the situation
Which of the following statements is false?
The contingency approach is just common sense
Wanston operates factories in Southeast Asia. After a fire burned down one of the factories, Wanston needs to decide whether to continue operating in a damaged building or to wait until the damage has been repaired and chance losing orders. What might the ethical decision be?
The ethical decision might be to ask employees to enter the building only after the structural problems had been fixed, and to ask customers for some leeway in filling orders.
Problem Solving Skills
The process of working through details of a problem to reach a solution. This may include mathematical or systematic operations and can be a measure of an individual's critical thinking skills.
According to _________, the typical perspective held by managers is that employees dislike work, must be monitored, and can be motivated only with rewards and punishment ("carrots and sticks").
Theory X
Entrepenuer
They have bachelor's degrees, come from middle-class backgrounds, use their own savings as a source of funding, and think luck is an important factor in success.
According to House's path-goal theory, employees with an internal locus of control are likely to prefer participative or achievement-oriented leadership.
True
Every management function and activity involves some form of direct or indirect communication.
True
Personal attitudes affect behavior via intentions.
True
Problem solving is a systematic process for closing the gap between an actual and a desired outcome.
True
Process theories are more dynamic than content theories.
True
Research shows that sustainable businesses are led by CEOs who take a people-centered, inclusive approach.
True
The members of the management faculty in the business school go out at the end of the semester to a local restaurant for dinner and socializing. They are both a formal and informal group
True
Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.
across all situations; toward specific targets
Sally doesn't complain to a man smoking in the nonsmoking section of a restaurant because it doesn't bother her. This lack of irritation reflects the ______ component of her attitude. She is neutral toward people smoking in restaurants.
affective
The components of attitudes include
affective, cognitive, behavioral
Positive practices that escalate positive outcomes because of their associations with positive emotions and social capital are having a(n) __________ effect.
amplifying
Withdrawal cognitions
an individual's overall thoughts and feelings about quitting
Organizational clime
an input that helps create positivity from situation factors.
Psychological contract
an unwritten agreement that sets out what management expects from an employee and vice versa
Dr. Barbara Sonders determines financial trends in European markets. She analyzes worldwide financial and economic trends to determine the best course of action for European economies. Her decisions are based on complicated and sometimes ambiguous information, and she has to carefully considers all sides of the issue. What type of decision-making style does Dr. Sonders possess?
analytical
Dr. Hamrick is hired by the ABC Company to hear cases involving grievances of employees of the company. Sometimes evidence is presented and witnesses are called, and decisions are always based on legal merits, and his decisions are binding. This is an example of
arbitration
Oliver was known for his innovative promotional ideas. His boss loved listening to his presentations and trusted his ideas. Though Oliver's ideas started to get monotonous after a while, his boss took only his ideas and did not accept ideas from others. Which of the following was Oliver's boss using?
availability heuristic
A person with a low tolerance for ambiguity who is oriented toward people and social concerns when making a decision portrays which style?
behavioral
Personal beliefs
beliefs about our own personality traits, abilities, attributes, preferences, tastes, and talents
Janelle filled out a peer evaluation rating form for her teammates in her OB class. She rated everyone as a "3" or "4" on the 6-point scale. This is an example of ___________ perceptual error.
central tendency
XYZ, Inc., makes consumer products such as shampoo, conditioner, deodorant, and toothpaste. Recently, market research conducted at a university revealed that consumer tastes have changed, and consumers now want their products to come in pastel colors. Currently, XYZ's products all follow a deep blue packaging scheme. What source of change is this?
changing customer preference
The best possible influence outcome is __________ because the target person's intrinsic motivation energizes good performance.
committment
Kiki is a manager of a small boutique gift store. She only has two employees, Tim and Sandra. Tim is a part-time student and is happy with the amount of work he has at the store. Sandra works full-time, but seems to be less interested and increasingly remote at work. Kiki asks Sandra if anything is wrong, and Sandra says she is bored and thinking of leaving. Kiki knows that Sandra paints as a hobby and suggests that she might want to take over the store and window displays. Sandra is really excited about the opportunity. This is an example of a manager who is
enhancing the employees job satisf
Pietro has his bachelor's degree in management. He comes from a middle-class background; his father worked in lower management for his entire career. Pietro wants a different life than his father's. He has saved his money, and he's always been lucky. Pietro might be a(n)
entrepreneur
Three years ago, the City of Recker committed to build a park and music venue by the river. It was expected to cost $2.5 million and be paid for from an additional meals tax in the community. The residents pushed back. Local restaurants suffered as people ate out less or patronized restaurants in neighboring communities. The project has stalled, but the town council kept pushing it on. This spring, a flood devastated the venue. The town council appears to have suffered from _______ bias.
escalation of committment
There are two competing explanations about the origin of linguistic styles between men and women: ______ and ______.
evolutionary psychology: social theory
Don believes that if he works hard and attends every class, he will get an A in his OB course. This belief is called a(n)
expectancy
Jeff has been a project assistant for XYZ Corporation for five years. Recently he was asked to train Harriet, a new employee. He suggests that she use an Excel worksheet to lay out the projects she is currently working on, and she complies. He is using _______ power.
expert
Anything that interferes with the transmission and understanding of a message is known as feedback.
false
Goals should always be stated in terms of measured outcomes.
false
Initiating structure and transformational leadership are both task-oriented leader behaviors.
false
Jamil is a new member of a group that evaluates student activities on campus. He wants to focus on bringing more foreign students into the mainstream activities. The president of the group seems to have her own ideas and virtually everyone supports her. When Jamil opposes one of her suggestions, everyone looks uncomfortable. This is an example of a psychological safety climate.
false
Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction.
false
Manipulation are the conscious efforts to affect and change a specific behavior in others.
false
Organizations should work to discourage positive deviance in the workplace.
false
People who do what is required, exert no extra effort, and provide no extra input are said to be resisting.
false
Primary appraisals are perceptions of how you are able to deal or cope with a given demand.
false
Research has found that employee perception of organizational politics were negatively associated with job satisfaction.
false
Research shows that most interviewer impressions of job candidates are formed rationally through careful questioning.
false
Servant leadership is the same thing as laissez-faire leadership.
false
Tacit knowledge is information that can easily be put into words.
false
The best thing a manager can do to create functional conflict is to urge coworkers to hunker down and slog through, to simply persist.
false
The capacity of a given communication medium to convey information and promote understanding is known as media fluency.
false
Which of the following is not one of the key leader behaviors that are part of transformational leadership?
matching the behavior to the situation
Noreen is extremely happy to be working at QBiz. They are a socially conscious, community-focused company. Noreen knows that her goals align with those of her manager, team, and employer. Noreen has ________ in relation to her company.
meaning
Katie attended a party at her mother's office. She really didn't want to go and was not in a good mood. Her mother introduced Katie to her new assistant, Matthew. When Matthew said, "Hello," Katie responded, "Hi, Michael." Katie is acting in a(n) _____ manner
mindless
Social media benefits for employers include all the following except
minimize cyber loafing
Which of the following is not a symptom of groupthink?
minority dissent
Sweetie's Sweets is a hospitality company, whose __________ is "dedicated to providing high-quality desserts in a comfortable atmosphere for clients who seek a fun gourmet experience outside restaurants."
mission statement
Which of the following is not an example of an internal force for change?
negative feedback from customers
Compliance can be a result of __________ power.
negative, legitimate, coercive
You own your own management consulting firm. At a recent seminar, the owner of a local supermarket chain asks you to help him differentiate between a coalition and a network. Which of the following would be a correct response?
networks are people-oriented
Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation, ________ hampers Dana's communication with her client.
noise
Jennie and Lacey are having an argument. As Lacey speaks, Jennie crosses her arms and looks at the ground. Lacey gets the message even thought Jennie isn't saying anything. Jennie is using ________ in the conversation with Lacey.
nonverbal communication
The sales department of a mutual fund firm sets goals for the next fiscal year to sell a certain number of mutual funds each month. The firm only sets targets, but provides no other details. These goals are _____ goals.
objective
Self efficacy
one's sense of competence and effectiveness
________ is solving problems by producing the best possible solution.
optimizing
_________ bias is especially evident in entrepreneurs who are deciding to start and sustain new ventures.
overconfidence
Secondary appraisal
perceptions regarding our ability to cope with an event that follows primary appraisal
Barry set himself a goal of bowling at least one game above 250 (out of 300 possible) before the end of the season. This is a ________ goal.
performance
__________ and ________ drive creative performance behaviors.
person factors; environmental characteristics
Tanya believes that people should be kind to each other. She notices that Ellie is picking on a new employee, Michele. Tanya asks Ellie to stop bullying Michele, but Ellie's behavior doesn't change. Tanya confronts Ellie and a heated argument ensues, after which Tanya suggests that Ellie transfer to another department. In this case, Tanya's ________ are different from her values.
personal beliefs
Carol and Dee have never gotten along. Carol feels that Dee acts superior, while Dee believes that Carol just tries to please everyone. This is ________ conflict, which is defined as interpersonal opposition based on individual dislike or disagreement.
personality
______ power is the type of influence a person exercises because of the job he or she holds.
position
Which forms of consequence strengthen a desired behavior?
positive and negative reinforcement
Linguistic intelligence
potential to learn and use spoken and written languages
_______ is the ability to marshal resources to get things done.
power
The idea that creativity starts from a base of knowledge is represented in the _______ stage of the creative performance process.
preparation/information gathering
Of the following, ________ is the least frequently used influence tactic.
pressure
A local political group is divided on how to present their candidate. The debate is getting heated. Finally, the head of the group focuses the team on defending their idea based on facts, rather than personal preference. This is an example of ______ conflict.
programmed conflict
Psychological need
providing enough food, water and air for you and your family to survive.
______ is a lack of concern for others, impulsive behavior, and a lack of remorse or guilt when one's actions harm others.
psychopathy
Experimental University's president recently announced that instead of professors giving grades to students in their classes, students would give themselves grades. This would be a(n) _________ change.
radically innovative
The _______ model of decision making assumes that managers are completely objective and possess all information for their decisions. In this model, decisions demonstrate excellent logic.
rational
Tammy participates actively in the weekly team meetings, but when it comes to doing her work, she tends to do it her own way, often disregarding company policies and her boss's wishes. Tammy is probably a(n)
rebel
Individuals or organizations have _______ power if they can obtain compliance by promising or delivering positive reinforcement.
reward
_________ power tends to produce _________.
reward; compliance
Groups transform individuals into functioning organizational members communicating and enforcing ______ expectations.
role
The remedy for motivated blindness is
root out conflicts of interest.
Meghan is a little stressed over an assignment. She just can't seem to identify an easy way to get this work done, but she's not one to give up. Finally, she says: "If this way fails, I can always try another method." This indicates a positive
secondary appraisal
The critical aspect of organizational politics is the emphasis on
self-interest
A follower is a person who
serves as a passive audience
Ombudsman
someone who works for the organization, and is widely respected and trusted by his or her coworkers, hears grievances on a confidential basis and attempts to arrange a solution.
On the first day of class, Professor Simmons explains what the goals of the course are and what he expects of his students. This represents ______ of effective performance management.
step 1 defining performance
Maxine spends almost one day every week just managing e-mail and at least another two days a week in meetings. She clearly needs help to accomplish all of her responsibilities. To do this will necessitate _______ and _______ empowerment.
structural; psychological
According to Fiedler's theory, a high-control situation favors a __________ leader.
task motivated
Noise represents anything
that interferes with the transmission and understanding of a message.
In the United States, the judicial system is an example of _________. It is based on hearing directly opposing points of view to establish guilt or innocence.
the dialectic method
Innovative change
the introduction of a practice that is new to the organization
Naturalist intelligence is
the nature to live in harmony with ones environment
Rumination
the uncontrollable repetitive dwelling on causes, meanings, and implications of negative feelings or events in the past.
In _________ job design, managers change employees' tasks with the intent of increasing motivation and productivity.
top-down
Dr. Beswick enjoys teaching college courses. She likes the salary as well as the ability to travel in summers. However, she also finds the job challenging and enjoyable. This would imply that she is working for
total rewards
Benny has the ability to learn and use spoken and written languages. He shows linguistic intelligence.
true
Brenda has two exams and a research paper scheduled within the next 10 days. She creates a study plan in which she studies an hour a day for each exam and devotes an additional 90 minutes to her research paper. On Tuesday and Wednesday, Brenda is invited to go out with her friends. Instead, she stays at home and sticks with her study plan because she knows this will help her learn more effectively.
true
Communication competence is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.
true
Core-self evaluations are related to reduced conflict and lower stress
true
Effective leader behaviors can be systematically improved and developed.
true
Functional conflict is also known as constructive or cooperative conflict.
true
Idealized influence by a leader entails behaviors associated with instilling pride, respect, and trust within employees.
true
In Herzberg's motivator-hygiene theory, job satisfaction and job dissatisfaction arise from different sets of factors.
true
In order to fit a situation, a manager should consider creating behavioral, objective, or task/project goals as appropriate.
true
Intuitive processes are influenced by both expertise and feelings.
true
Martha has several business meetings today. She also has to pick up her son for soccer practice, get to the grocery store, and wrap her mother's birthday gift. Martha is increasingly frustrated trying to reprioritize these activities in her mind. This is an example of mindfulness.
true
Organizations with the most effective teams typically use hybrid rewards that reward and recognize both individual and team performance.
true
Recent research has shown that employees' use of social media is related to increased job satisfaction, performance, and retention.
true
Teams are a cornerstone of work life in today's organizations.
true
The components of employee engagement are four feelings:
urgency, being focused, intensity, and enthusiasm
Overvaluing outcomes
we give a pass to unethical behavior if the outcome is good
Ill-conceived goals
we set goals and incentives to promote a desired behavior, but they encourage a negative one
Sharon has to train several new freelancers on a fairly simple computer system used by XYZ Company. The freelancers are located in different states. Which of the following mediums best serves her purpose?
webinars
Proactivity
when people choose new behaviors to meet new desires or needs and exert control over their lives
Primary appraisals are perceptions of
whether a stressor is irrelevant, positive, or negative.
Hope consists of
willpower and waypower
If you have high self-efficacy you will
work harder, more creatively, and longer.
Tina is a restaurant manager at a high-end restaurant. She works very long hours, and sometimes double shifts. When she's home, she is constantly texting and answering texts from the restaurant. Her husband complains that he rarely gets to see her and that he is unable to keep up all the household tasks himself. Tina is experiencing
work-family conflict
