MGT 363

Which of the following issues is addressed by task analysis?

"What is the focus of training?"

Which of the following is true of centralized training?

A centralized training function helps drive stronger alignment with business strategy.

_____ refers to the process of a company using information about other companies' training practices.

Benchmarking

Which of the following statements is true?

For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.

_____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used.

Mission

Which of the following is true of the business-embedded (BE) learning function?

The BE function is customer-focused.

____ refers to a systematic approach for developing training programs.

The Instructional System Design (ISD) model

A needs assessment conducted at McDonald's was presented in the text. Which of the following is NOT true of its needs assessment process?

The organization's business strategy was reevaluated to ensure that training was in alignment with its strategy.

Which of the following statements is true of closed skills?

They refer to skills that are to be identically produced by the trainee on the job.

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Total quality management

_____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries that rely almost exclusively on technology to interact and complete their projects.

Virtual teams

The learning cycle for a trainee begins with a(n) ________.

concrete experience

Which of the following refers to the type of rewards that employees receive for performing well?

consequences

Which of the following intangible assets does training and development indirectly influence?

customer capital

"Not micromanaging trainees working in groups after the group demonstrates it can remain on task" is an example of ________, in the context of reinforcement theory.

negative reinforcement

Which of the following is not one of the major business strategies discussed in the text?

product differentiation

Which of the following strategies is least appropriate for supporting the transfer of open skills?

providing detailed checklists for trainees to follow

Behavior modification is a training method that is primarily based on ________.

reinforcement theory

A _____ analysis refers to the process of determining whether training is the best or most likely solution for a performance problem or gap.

root cause

Trainee self-efficacy can be increased by _____.

showing the successes of peers in similar jobs

Behavior modeling is a training method that is primarily based on ________.

social learning theory

A primary disadvantage of using ____ in the needs assessment process is that the data obtained may lack detail.

surveys

Which of the following is not one of the four major components of the balanced scorecard?

sustainability

In the process of developing a competency model, the job or position to be analyzed is identified after _____.

the business strategy and goals are identified

Uniqueness refers to

the extent to which employees are rare, specialized, and not highly available in the labor market.

According to the ATD competency model, a business partner _____.

uses business industry knowledge to create training that improves performance

Which of the following examples best reflects an attitude as a learning outcome?

value work-life balance

Which of the following is an example of human capital?

work-related competence

_____ are more concerned with how training may affect the attainment of financial goals for the particular units they supervise.

Mid-level managers

The _____ considers four different perspectives: customer, internal, innovation and learning, and financial.

balanced scorecard

In which of the following instances is training most likely needed?

Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory.

Which of the following statements is true? 2

For training to be effective, both learning and transfer are needed.

Which of the following visas is for individuals in highly skilled and technical occupations involving the completion of higher education?

H-1B

Which of the following is true about a learning organization?

In a learning organization, employees learn from failure and from successes.

Learner-learner interaction is most appropriate when learners have to ________.

acquire personal knowledge based on experience

In the context of expectancy theory, ________ relates to trainees' beliefs that they can perform the trained skill.

expectancy

The ADDIE model is most closely associated with:

formal training and development

The strategic training and development process begins with _____.

identifying the business strategy

Which of the following positions is characterized by high value and low uniqueness?

lab technician

Informal learning _____.

leads to the effective development of tacit knowledge