MGT 380 Chapter 13

Match the conflict-handling style (on the left) with its description (on the right).

Avoiding: ignoring or suppressing a conflict obligingL allowing the desires of the other party to prevail dominating: ordering an outcome compromising: agreeing to give up something to gain something integrating: identifying a problem cooperatively and weighing alternative solutions

As opposed to face-to-face teams, virtual teams find it more difficult to establish which of the following?

Cohesion, trust, cooperation

The "we feeling" that binds group members together is called group ______.

Cohesiveness

How does collaboration differ from teamwork?

Collaborating is less hierarchical, collaboration is more spontaneous

When planning her company's annual sales meeting, Cynthia sets up a chat room months in advance and encourages people from each department to share their needs and concerns about the meeting. Armed with this information, Cynthia coordinates with key departmental team members to make sure they all work together to create a productive and effective sales meeting. This is an example of ______.

Collaboration

Which actions can an individual take to become a more effective team member?

Commit to the team, lead by example

Sacrificing individual recognition, putting the needs of others first, and focusing on the greater good are all aspects of which action you can employ to become a better team member?

Committing to a team

______ is a process in which one party perceives that its interests are being opposed or negatively affected by another party.

Conflict

Sources of conflict, such as differences between personalities, groups, or cultures, are called ______.

Conflict triggers

A community task force consisting of police officers, emergency service personnel, and other support service staff who work with the public is meeting to determine the best response system for the 911 services of a town. This task force is an example of a(n) ______ team.

Cross-functional

The method of programmed conflict that assigns a person to the role of critic is known as ______.

Devils Advocacy

What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests?

Dysfunctional

Which one of the following would be considered the most appropriate action for a leader during the performing stage of team development?

Empower employees to work on tasks

What methods tend to build trust in your team members?

Establish personal credibility, show respect, make good on your promises

A group established by an organization to accomplish specific goals is called a(n) ______ group.

Formal

Susan's team is going through the ______ stage of team development. In this stage, they are becoming oriented with the group's processes and getting acquainted with one another.

Forming

Match the stage of group and team development (on the left) with its description (on the right).

Forming - the process of getting oriented and acquainted Storming - the emergence of individual personalities, roles, and conflicts within the group norming - resolution of conflicts, and the emergence of unity and harmony among group members performing - members concentrate on solving problems and completing tasks adjourning - members prepare for disbandment of the group or team

Place the stages of group and team development in the correct order, with the first stage listed at the top and the last stage listed at the bottom.

Forming, storming, norming, performing and adjourning

Members of Tyler's work team disagreed about the best way to complete their project. After arguing about it repeatedly, the team came up with an exciting new idea and reached consensus. Their project was a success. Their initial arguing is an example of a(n) ______ conflict

Functional

What type of conflict benefits the main purposes of the organization or serves its interests?

Functional

A ______ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity.

Group

A group formed by people seeking friendship that has NO official leader or specific organizational goals is known as a(n) ______ group

Informal

A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members.

Interdependence

According to a 1970s study, work groups that experience too little conflict tend to experience which of the following?

Lack of creativity, apathy

Erin realized that the arguing during a discussion was getting out of control, so she commented, "Before we all drive off a cliff, let's slow this car down and find some common ground." Her comment eased the tension in the room. Erin is demonstrating a ______ role.

Maintenance

The focus of a ______ role is fostering constructive relationships among team members and keeping the team together as a cohesive whole.

Maintenance

What makes a self-managed team unique?

Members of the team are given administrative oversight for their task area

During the ______ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge.

Norming

During which stage of group development would group cohesiveness be a factor?

Norming

In Jack's work group, members are developing close interpersonal relationships that have led to an emerging sense of unity and harmony within the team. This is an example of the activities that occur during the ______ stage of group development.

Norming

What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed?

Norms

During the ______ stage in group and team development, members concentrate on solving problems and completing the assigned tasks.

Performing

Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of ______ conflict

Programmed

What type of conflict is designed to elicit different opinions without inciting people's personal feelings?

Programmed

Lark's company has been operating for several years, contracting with the government to create solar arrays around the country. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of ______.

Punctuated Equilibrium

Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives.

Punctuated equilibrium

A ______ is a set of behaviors that people expect of individuals in a certain position.

Role

Teams with administrative oversight of their task domains are known as ______ teams.

Self-Managed

Which strategies stimulate constructive conflict among team members?

Spur competition among employees, bring in outsiders

A team in the middle of the ______ stage of team development experiences individual conflicts and the emergence of individual personalities within the group.

Storming

It is Jacob's role during the meeting to make sure everyone stays on track and focuses on finding out why sales are dropping. Jacob is performing a(n) ______ role.

Task

What are Characteristics of teams?

Team are small groups, team members share a common commitment

Norms tend to be enforced by ______ to help the group survive, to clarify role expectations, to help individuals avoid embarrassing situations, and to emphasize and identify the group's important values.

Team members

The CEO of Widgets, Inc., must decide whether to take the company public. To better understand the potential advantages and disadvantages of the idea, she divides an upper management team into two groups to play opposing roles in a debate. This process is known as ______.

The dialectic method, having two or more people or groups play opposing roles in a debate in order to better understand a proposal

Which statements about norms are true?

They are general rules of behavior, they exert a powerful influence on ground behavior, they are typically unwritten

Reciprocal faith in others' intentions and behaviors is known as ______.

Trust

Team performance improves when members demonstrate a high tolerance for ______ during the forming and storming stages.

Uncertainty

When the conversation with her coworker started to get tense, Mariah announced, "I don't want to talk about it" and left the room. Which conflict-handling style does this demonstrate?

avoiding

Dysfunctional conflict is ______ for the organization.

bad

Sharing information and coordinating efforts among individuals to achieve a common objective is known as ______.

collaboration

Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

composition

Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of ______.

conflict

One management responsibility is to identify when to create ______, not simply when to mitigate it.

conflict

Match the activity used to improve team processes (on the left) with its description (on the right).

creating a team charter- an agreement among team members about how they will work together to make binding decisions and share accountability engaging in team reflexivity - a process whereby team members evaluate the teams objectives, strategies, and processes giving team members a voice - the freedom team members feel to express their constructive opinions, concerns, or ideas about work-related issues

Jeremy feels it is important to include a department head from each area of the company in the decision to purchase an additional warehouse. What type of team does Jeremy want to form?

cross-functional

During an office debate, Jan is assigned the job of voicing possible objections to proposals. The goal is to generate critical thinking and reality testing. Jan is playing the role of ______,

devils advocate

The process of having two people or groups play opposing roles in a debate to better understand a proposal is known as the ______ method.

dialectic

Because they are driven primarily by information and skills as opposed to time and location, proponents of virtual teams consider them to be highly ______.

flexible and efficient

Jen's department has been assigned the task of developing new flavors for the company's line of soft drinks. In this instance, the department members function as a(n) ______ group.

formal - a division, department, work group, or committee

Within the first stage of team development, called ______, members get oriented and acquainted with each other.

forming

informal groups come together for

friendship

Members of Tyler's work team disagreed about the best way to complete their project. After arguing about it repeatedly, the team came up with an exciting new idea and reached consensus. Their project was a success. Their initial arguing is an example of a(n) ______ conflict.

functional

Connor, Luke, and Mason are co-workers who meet regularly after work to talk about the latest video games on the market and strategies for improving their scores on the games. This is an example of a ______.

group

Which are principal examples of conflict triggers?

group differences, personality differences, cultural differences

Studies have shown that a conflict-free work group tends to be a(n) _____ work group.

inactive

Disagreement among work groups, teams, and departments is known as ______ conflict.

intergroup

Conflict that results from a clash between two or more cultures is known as ______ conflict.

multicultural

When a coworker voiced an opinion with which Jeb disagreed, he calmly stated, "I don't agree with that approach, but I'd like to get a better understanding of your objections to see what other approaches we might consider." Which conflict-handling behavior is Jeb demonstrating?

openness

Match the conflict-handling behavior (on the left) with its description (on the right).

openness: stating your views honestly and concentrating on finding a solution to the problem equality: evaluating all ideas fairly without regard to ownership empathy: trying to experience the other persons feeling and point of view supportiveness: letting the other person know you want to find a resolution that will benefit both of you positiveness: being upbeat and expressing your willingness to work with the other person to find a resolution to the problem

Sam and Eric don't get along well because Sam is very rigid and goes "by the book," while Eric is much more likely to bend the rules. This is an example of which type of conflict?

personality

Which type of conflict is best described as interpersonal opposition based on dislike or disagreement among individuals?

personality

Intergroup conflicts are expressed in which of the following ways?

power and influence discrepancies, inconsistent reward systems, poorly defined job boundaries

Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______.

processes

A ______ team works to address a particular problem or specific task. Team members can come from the same or different departments.

project

In Michelle's group, individual members are beginning to assert their personalities, and the group is beginning to experience interpersonal conflict among its members. Michelle's group is entering the ______ stage of group development.

storming

Within a team, individuals tend to assume either a ______ role based on the expectations of the team, the organization, or themselves.

task or maintenance

A(n) ______ role concentrates on keeping the team on track and getting the work done.

task-oriented

A small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable is known as a ______.

team

Which of the following are characteristics of a project team?

team meetings happen virtually or face to face, it meets as needed depending on the assignment, it is task or problem oriented

What are characteristics of virtual teams?

they work together over distance, they communicate electronically, they work together over time

Why are group norms typically enforced?

to avoid embarrassing situations, to help the group survive, to emphasize important values

A ______ team consists of members who collaborate over time and distance via electronic media.

virtual

Which conditions support teamwork?

when clear performance goals exist, when the work is considered meaningful, when members believe their efforts matter, and when they don't feel they are being exploited by others

Withholding judgment, showing respect, asking questions, and focusing on the present moment are all ways of improving which of the following?

Active Listening

Dave has arranged a catered lunch for his team members to celebrate the completion of their work so they can see one another for a final time before being assigned to new teams. Dave's team is now in which stage of team development?

Adjourning

During the final stage of group and team development, which is called ______, the work has been completed and members prepare for disbandment.

Adjourning

Which strategies are recommended for minimizing multicultural conflict and instead, building cross-cultural relationships?

Advocate for participative leadership, develop and mentor others, be sensitive to the needs of others