MGT 6000

____ encourages some CEOs to engage in fraudulent behaviors. A. perceived inequality B. A preponderance of inside board members C. perceived ambiguity of the law D. all of the choices are correct

A perceived inequality

Which of the following characteristics applies to the formal work groups but not teams? A. Accountability B. Common Goals C. Varied mix skill levels D. Consists of two or more individuals

A. Accountability

Which of the following is a symptom of stress caused by work underload? A. Apathy B. Irritability C. Increased errors D. Sharp Perception

A. Apathy

Japan and China are basically _______ societies in terms of race. A. Homogeneous B. Heterogeneous C. Diverse D. Transitioning

A. Homogeneous

In organizational settings, ____ usually do not require as much supervisions as do _____ because they are more likely to believe their own work behavior will influence outcomes such as performance, promotions, and pay. A. internals; externals B. externals; internals C. internals; fetalist D. high I's; low I's

A. Internals; externals

Which of the following is not a factor within the Big-Five model? A. Masculinity B. Extroversion C. Emotional Stability D. Conscientiousness

A. Masculinity

Managers striving to become better communicators must first improve their: A.Messages B. Methods C. Media D. Position in the organization

A. Messages

The Society for Human Resource Management's 2015 Benefits Survey found that ____ employers report that they offer concierge services. A. only 3 percent B. 31 percent of C. Most D. typically only Fortune 100

A. Only 3 percent

To survive the fast-paced changes of the global world, firms must not make not only capital investments but also investments in __________. A. People B. Transportation Facilities C. High-Speed Communications Technologies D. All of the choices are correct

A. People

Herb Kelleher, one of the founders of Southwest Airlines, helped create a culture of commitment by: A. Pitching in to help employees as he traveled around doing business. B. Rewarding the most productive and upbeat employees. C. Conducting regular and intense team-building sessions. D. All of the answers are correct.

A. Pitching in to help employees as he traveled around doing business.

In administering a ____ program; the emphasis is on the desired behavior that leads to job performance rather than performance alone. A. positive reinforcement B. Social Imitation C. Patterning D. Modeling

A. Positive Reinforcement

A parent who expects her child to behave properly can subtly influence the child's behavior so that the mother's expectations are met. This is known as the _______ effect. A. Pygmalion B. Drucker C. Golem D. Halo

A. Pygmalion

If an employer offered a promotion in exchange for a sexual favor is would be considered _____ harassment. A. Quid pro quo B. Physiological C. Hostile work environment D. Psychological

A. Quid pro quo

According to the text, organizational survival is related the ability of management to do all of the following with information except: A. Retire it B. Transmit it C. Act on it D. Receive it

A. Retire It

Which of the following impression management techniques do job applicants use most often? A. Self-Promotion B. Excuses C. Opinion Conformity D. Justifications

A. Self-Promotion

Secondary dimensions of diversity ______. A. are changeable B. are relatively stable C. are stable D. have limited impact

A. are changeable

Cultural anthropologists Edward T. and Mildred R. Hall theorize that communication can be divided into several culturally determined parts: words, space, time, and ______. A. behavior B. orientation C. gender D. gestures

A. behavior

The increase in nonfatal violence and acts of aggression may be the result of ____ A. downsizing B. increased management observation C. more unstructured time at work D. All of the choices are correct.

A. downsizing

When describing the elements of the communications process, the ____ is the center of the message. A. medium B. portal C. linkage D. transmission

A. medium

_____ is the automatic transfer of mood between persons. A. mood or emotional contagion B. mood but not emotional contagion C. emotional osmosis D. mood transference

A. mood or emotional contagion

In conventional pay systems, ____ determine(s) the pay rate and range. A. the job B. acquired skills C. seniority D. tha pay grade

A. the job

Examples of common _____ Information flows include suggestion boxes, group meetings, and appeal or grievance procedures. A. upward B. downward C. horizontal D. Diagonal

A. upward

Attempting to change a culture generally requires all of the following except: A. Difficult techniques B. A new company leader C. Rare skills D. Considerable time

B. A new company leader

____ is defined as repeated actions that are directed to another worker that are unwanted and that clearly cause humiliation and distress and create an unpleasant work setting. A. incivility B. Bullying C. Crime D. Discipline

B. Bullying

The statement "My supervisor is unfair" is an example of a(n) _______. A. Affect B. Cognition C. Dissonance D. All of the choices are correct.

B. Cognition

The first modern management articles were published in ________ journals. A. Human Resource B. Engineering C. Scientific D. Psychology

B. Engineering

_______ refers to the tendency to be sociable, gregarious, assertive, talkative, and active. A. Emotional Stability B. Extroversion C. Conscientiousness D. Openness to experience

B. Extroversion

Performance orientation is the degree to which: A. Members of organizations are aggressive and confrontational in social relationships. B. Individuals in a society are rewarded for performance improvement and excellence. C. Members of a society or organization use rules, regulations, and social norms to avoid uncertainty or unpredictable future events. D. Individuals express loyalty, pride, and cohesiveness in their organizations and families.

B. Individuals in a society are rewarded for performance improvement and excellence.

Physical cues such as distance, posture, and gestures indicate the _______ of the emotion being expressed. A. Type B. Intensity C. Origin D. All of the choices are correct

B. Intensity

The foreman constantly nags the bricklayers to work faster. When the wall is finished, he stops nagging. This is an example of _____ reinforcement. A. Positive B. Negative C. Selective D. Singular

B. Negative

Periodic reordering of inventory to maintain preset levels would be classified as which of the following decision types? A. Nominal B. Nuanced C. Programmed D. Process

B. Programmed

The overarching criterion that cuts across each effectiveness dimension is _______. A. Productivity B. Quality C. Adaptiveness D. Efficiency

B. Quality

____ is present whenever compliance by an individual to one set of expectations about a job conflicts with compliance to another set of expectations. A. Peripheral Interference B. Role Conflict C. Job Overlap D. Role enrichment

B. Role Conflict

All of the following are secondary dimensions of diversity except: A. Physical Health B. Sexual/affectional orientation C. Martial Status D. Religious Beliefs

B. Sexual/affectional orientation

____ is defined as the unauthorized taking, consuming, or transferring of money or goods owned by the organization. A. Goldbricking B. Theft C. Sabotage D. Violence

B. Theft

Research shows that women comprise _____ percent of corporate board members in the United States. A. less than five B. about 19 C. approximately 20 D. nearly 45

B. about 19

_____ presents products or services in a positive manner in an effort to attract customers, clients, or patients. A. public relations B. advertising C. Promoting D. customer/client/patient surveys

B. advertising

Perceptual groupings _____ create inaccuracies. A. always B. can C. rarely D. never

B. can

The first step in the rational decision making process is _____. A. problem identification B. establishing specific goals and objectives C. development of alternatives D. problem cognition

B. establishing specific goals and objectives

Dissonance is often ____ by admitting that a mistake has been made. A. increased B. reduced C. unaffected D. completed resolved

B. reduced

Joe will not assign employees over 50 to his international project team because as he says, "old people don't have enough energy to travel around the world overseeing various projects." Joe may be applying a(n) _____ schema. A. person-based B. role-based C. self-based D. events-based

B. role-based

The nominal group technique employs all of the following except: A. a structured group meeting B. verbal brainstorming C. one person who acts as the recorder D. group voting on or ranking of ideas

B. verbal brainstorming

According to the U.S. Bureau of Labor Statistics, organizations spend on average a little more than ____ percent of a firm's compensation costs per employee. A. 10 B. 22 C. 31 D. 37

C. 31

_____ includes a strict series of rules by which participants must abide. A. the Philadelphia process B. The normal group technique C. Brainstorming D. The IM process

C. Brainstorming

Which one of the following statements about depression is incorrect? A. Depression costs billions of dollars a year in medical costs, lost productivity, and absenteeism. B. The World Health Organization predicts that by 2030, more people in the world will be affected by depression than any other health problem. C. Depression is easy to detect, especially within the current health care system. D. Depression leads to higher absenteeism and decreased worker productivity.

C. Depression is easy to detect, especially within the current health care system.

___ takes place in the evaluation process when an improper emphasis is given to various job elements. A. Contamination B. Deficiency C. Distortion D. Focus

C. Distortion

A job applicant making comments that compliment the interviewer, such as "I've been so impressed with your work," is an example of: A. self-promotion B. opinion conformity C. enhancement of another D. Justifications

C. Enhancement of another

___ needs may be met by joining a high-status or prestige group in which membership is hard to obtain. A. Social B. Security C. Esteem D. Economic

C. Esteem

The exception principle of mangement states that _____. A. face to face communication should be avoided whenever possible B. all issues should be presented to managers except in cases of emergency C. Mangers should only be communicated with on matters of exception D. all of the choices are correct

C. Mangers should on ly be communicated with on matters of exception

Research by Mitroff and Denton found that there was ______ agreement about the meaning of spirituality. A. Weak B. Diverse C. Near-Unanimous D. Unanimous

C. Near-Unanimous

____ outcomes of stress include sweating, hot and cold flashes, and increased heart rate. A. Cognitive B. Behavioral C. Physiological D. Behavioral and Physiological

C. Physiological

__________ is the ability to get someone to do something you want to be done, or to make things happen the way you want them to happen. A. Prestige B. Perseverance C. Power D. Persuasion

C. Power

In work groups, the most common norm relates to _____. A. personality B. relationships C. Productivity D. Quality

C. Productivity

A(n) __________ is an unwritten agreement between an employee and the organization that specifies what each expects to give to and receive from the other. A. Understanding B. Employment Contract C. Psychological Contract D. Commitment

C. Psychological Contract

All of the following are phrases of the mentoring process except: A. Separation B. Cultivation C. Realism D. Redefinition

C. Realism

During the ________ stage, a broader set of issues and problems arises, which results in conflict, including conflict between work groups. A. Anticipatory socialization B. Accommodation C. Role management D. All of the choices are correct.

C. Role Management

______ has the lowest long-term unemployment rate among industrialized nations. A. Germany B. Italy C. The United States D. Japan

C. The United States

Stereotyping occurs in the ____ phase of the perception process. A. Observation B. Selection C. Translation D. Response

C. Translation

The concept of ________ refers to the extent to which people in a society feels threatened by ambiguous situations. A. Low Power Distance B. Aggressive C. Uncertainty Avoidance D. Individualism

C. Uncertainty Avoidance

Problems typically result from a determination that a discrepancy exists between current reality and ____. A. prior reality B. future reality C. a desired state D. an optimum state

C. a desired state

A ____ is an appointed critic of proposed group actions whose role is to uncover underlying issues with the prevailing direction of the group. A. detail devil B. decision devil C. devil's advocate D. decision advocate

C. devil's advocate

To understand individual differences, a manager must do all of the following except: A. Observe the differences B. Recognize the differences C. Isolate individuals who respond differently to stimuli D. Study the relationships between variables that influence individual behavior

C. isolate individuals who respond differently to stimuli

Researchers found, based on interviews with 200 incarcerated embezzlers, that most of them committed fraud to ____. A. cover other crimes B. increase the stock price of an organization C. meet their financial obligations D. buy things their salaries don't cover

C. meet their financial obligations

___ crime is conducted with the support of an organization. A. white-collar B. Occupational C. Organizational D. Gray

C. organizational

The grapevine transmits information ____. A. slowly B. at the same rate as formal means C. rapidly D. deliberately

C. rapidly

According to the U.S. Bureau of Labor Statistics, organizations spend an average of ____ per hour worked on benefits for each employee. A. $2.94 B. $4.29 C. $9.42 D. $10.52

D. $10.52

Perception is defined as the process by which an individual _____ to environmental stimuli. A. selects B. organizes C. gives meaning D. All of the above

D. All of the above

Victims who can't tolerate bullying often leave the organization through ___. A. retirement B. Illness C. Choice D. All of the above

D. All of the above

Which of the following are moderators of stress? A. Personality B. Type A Behavior C. Social Support D. All of the above

D. All of the above

Which of the following is considered an influence on individual behavior and motivation in organizations? A. Individual Characteristics B. Individual Motivation C. Rewards D. All of the above

D. All of the above

Those who work hard at the "fit" between themselves and their job are likely to experience: A. Higher levels of job satisfaction B. More positive attitudes C. Better relationships among peers D. All of the above are correct.

D. All of the above are correct

Organization socialization is most important when an individual _______. A. first takes a job B. retires from the organization C. has failed to meet performance expectations D. All of the above

D. All of the above.

Workplace Relationships can have a host of negative ramifications, including: A. Gossip B. Decreased Productivity C. Accusations of favoritism D. All of the choices are correct

D. All of the choices are correct

____ is a newer, yet largely untested, reward program. A. Broadbanding B. Gain-Sharing C. Employee stock ownership D. All of the choices are correct.

D. All of the choices are correct

During economic downturns, companies can "reward" their employees by: A. Not laying them off B. Allowing them to keep their full salaries C. Reducing their work hours D. All of the choices are correct.

D. All of the choices are correct.

Employees who _____ capture a manager's attention more quickly. A. are superior performers B. are more respected C. make forceful requests D. All of the choices are correct

D. All of the choices are correct.

In countries with lower levels of uncertainty avoidance, ________. A. organizational activities are less formal B. more risk taking occurs C. there is high job mobility D. All of the choices are correct.

D. All of the choices are correct.

A downward glance during a brief encounter in an office can mean _____. A. modesty B. embarrassment C. a lack of respect D. Any of the above.

D. Any of the above

_____ the values, customs, and perspectives of other cultures is required to facilitate communications. A. Critiquing B. Studying C. Acceptance of D. Awareness of

D. Awareness of

Long duration stress is sometimes referred to as ____. A. contextual stress B. Superior Stress C. Continuous stress D. Chronic Stress

D. Chronic stress

Many decisions have an ethical dimension that requires all of the following except: A. thoughts B. reflection C. caution D. confession

D. Confession

All of the following are techniques for stimulating creativity except: A. Brainstorming B. Delphi Technique C. Nominal group technique D. Downward norm setting

D. Downward norm setting

There are multiple roles associated with a position. The _____ role is the behavior that a person actually carries out. A. Actual B. Affected C. Effective D. Enacted

D. Enacted

An intentional act of deceiving or misrepresenting in order to induce another individual or group to give up something of value is called ____. A. intimidation B. goldbricking C. harassment D. Fraud

D. Fraud

A shop floor supervisor attributes a high injury rate to employee carelessness and does not even consider the possibility that the injuries may be the result of the equipment being in poor repair.This is an example of _____ error. A. Theory X B. situational attribution C. fundamental bias D. fundamental attribution

D. Fundamental Attribution

Analysis showed that _____ was related to the presence of arteriosclerosis more than any other Type A Behavior Pattern dimension. A. ambition B. Impatience C. Work Orientation D. Hostility

D. Hostility

All of the following are the result of an optimal level of stress except: A. High Motivation B. Calmness C. Sharp Perception D. Indecisiveness

D. Indecisiveness

Which of the following statements about spirituality is false? A. Spirituality is a personal and private path. B. Spirituality contains elements of many religions. C. Spirituality grows from self-inquiry. D. None of these statements are false.

D. None of these statement are false.

Which of the following is a stressor at the individual state? A. Technology B. Management Styles C. Intragroup Conflict D. Role Overload

D. Role Overload

Virtual teams with the highest levels of trust displayed all of the following traits except: A. members began their interactions with nonword, social interactions B. Each member had a set of clear task roles C. All team members demonstrated positive attitudes D. Team members interacted in off-the-job social activities

D. Team members interacted in off-the-job social activities.

According to the text, six forces are reshaping the nature of managing within organizations. They include ___________. A. The economic climate B. Political Unrest C. Mentoring D. Technology

D. Technology

A person's perferred rewards vary ____. A. at different points in a person's career. B. at different stage C. in different situations D. all of the choices are correct

D. all of the choices are correct

An intuitive decision maker uses ____ to process information, data, and the environment or to address a problem or solution. A. experience B. self-confidence C. self-motivation D. all of the choices are correct.

D. all of the choices are correct

The person who becomes an informal group leader generally is view as ____. A. a respected high-status member B. someone who embodies the values of the group C. someone who helps the group accomplish its goals D. All of the choices are correct

D. all of the choices are correct

An individual difference, such as _____ is a potential stress moderator. A. age B. social support mechanisms C. personality D. all of the choices are correct

D. all of the choices are correct.

The text examines four things that are particularly important when it comes to developing effective teams: training, communications, empowerment, and ____. A. skill sets B. education C. management D. rewards

D. rewards

Which of the following countries is ranked highest on the Globalization Index? A. United States B. Singapore C. United Kingdom D. Norway

NOT UK OR US

During the ___ stage, the group structure is set, the roles of each member are understood and accepted, and the group focuses its energies and efforts on accomplishing the tasks it has accepted. A. forming B. Storming C. Norming D. Performing

NOT norming

The _____ stage of group development can be marked by very positive emotions centering on successful task accomplishment, but it can also be a source of feelings of loss. A. forming B. norming C. performing D. adjourning

NOT performing

The "standard classification system" lists ____ different types of teams. A. three B. four C. five D. there is no standard classification system for describing different types of teams

NOT three