MGT Chap 4 & 5

c

Employees' promotions based on their performance evaluations, independent of ethnicity, age, or gender is known as: reparative justice. frontier justice. distributive justice. restorative justice. environmental justice.

b

Enables diverse individuals to coordinate their efforts and cooperate with one another. A. Figurehead B. Liason C. Disseminator D. Spokesperson E. Negotiator

c

In the _____ role, a manager enables diverse individuals to coordinate their efforts. spokesperson disseminator liaison monitor negotiator

c

Informs employees about diversity policies and initiatives and the intolerance of discrimination. A. Figurehead B. Liason C. Disseminator D. Spokesperson E. Negotiator

bureaucracy

A formal system of organization and administration designed to ensure efficiency and effectiveness

glass ceiling

A metaphor alluding to the invisible bar- riers that prevent minori- ties and women from being promoted to top corporate

theory x

A set of negative assumptions about workers that leads to the conclusion that a manager's task is to supervise workers closely and control their behavior.

d

Supports diversity initiatives in the wider community and speaks to diverse groups to interest them in career opportunities. A. Figurehead B. Liason C. Disseminator D. Spokesperson E. Negotiator

a

The approach to social responsibility most likely to be taken by a typical large U.S. company is the _____ approach. accommodative proactive defensive obstructionist offensive

centralization

The con- centration of authority at the top of the managerial hierarchy

reputation

The esteem or high repute that individuals or organizations gain when they behave ethically.

Hawthorne effect

The finding that a manager's behavior or leadership approach can affect workers' level of performance.

b

Though laws often change, ethical principles remain constant and do not change over time. True False

b

Trust refers to the esteem or high repute that people or organizations gain when they behave ethically. True False

theory y

A set of positive assumptions about workers that leads to the conclusion that a manager's task is to create a work setting that encourages commitment to organizational goals and provides opportunities for workers to be imaginative and to exercise initiative and self-direction.

closed system

A system that is self-contained and thus not affected by changes occurring in its external

e

ALT Inc. conducts periodic reviews to assess the extent to which law firms support diversity in their activities. It uses this information to decide which law firms would be most suitable to represent it legally. This is an example of effective: stereotyping. reverse discrimination. overt discrimination. environmental justice. diversity management.

b

Allocates resources to support and encourage the effective man- agement of diversity. A. Figurehead B. Resource allocator C. Disseminator D. Spokesperson E. Negotiator

Practical Rule

An ethical decision should be one that a manager has no hesitation about communicating to people outside the company because the typical person in a society would think the decision is acceptable.

Justice Rule

An ethical decision should distribute benefits and harm among people in a fair, equitable, and impartial manner.

Moral Rights Rule

An ethical decision should maintain and protect the fundamental rights and privileges of people.

Utilitarian Rule

An ethical decision should produce the greatest good for the greatest number of people.

b

An organization's code of ethics is shaped by the ethics of the top managers of the organization. True False

a

As the branch manager of Missouri Bank, Jim is responsible for informing staff members about changes in diversity policies. Jim plays the role of a _____ in handling diversity. disseminator leader liaison figurehead communicator

a

As the manager of Taylor Construction, Scott created a policy that required all subcontractors to submit monthly reports to show the percentage of work that was completed by their diverse employees. This is an example of: managing diversity. quid pro quo. affirmative action. overt discrimination. stereotyping.

b

Bob gave a talk to his employees about standards that govern how members of their profession should conduct themselves. He was talking about _____. societal ethics occupational ethics individual ethics organizational ethics governmental ethics

obstructional approach

Companies and their managers choose not to behave in a socially respon- sible way and instead behave unethically and illegally.

proactive

Companies and their managers actively embrace socially responsible behavior, going out of their way to learn about the needs of different stakeholder groups and using organizational resources to promote the interests of all stakeholders.

defense approach

Companies and their managers behave ethically to the degree that they stay within the law and strictly abide by legal requirements.

accomodation

Companies and their managers behave legally and ethically and try to balance the interests of different stakeholders as the need arises.

b

Customers are often regarded as the most important stakeholder group. True False

a

From a moral rights perspective, managers should consider courses of action that are profitable to the company. True False

b

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991: prohibits discrimination against workers over the age of 40. allows for the awarding of punitive and compensatory damages. prohibits discrimination against disabled individuals. requires that men and women be paid equally if they are performing equal work. requires that employers provide 12 weeks of unpaid leave.

a

Jim is comfortable with his decision and would have no problem with people reading about it on the front page of a morning paper. This indicates that he is following the practical rule. True False

overt discrimination

Knowingly and willingly denying diverse individuals access to opportunities and outcomes in an organization.

d

Managers at Enron prevented employees from selling Enron shares in their pension funds while they sold hundreds of millions of dollars' worth of their own Enron stock. The illustrates the _____ approach to social responsibility. accommodative proactive defensive obstructionist offensive

synergy

Performance gains that result when individuals and departments coordinate their actions.

a

Stakeholders benefit in the long run from companies making the right choices. True False

occupational ethics

Standards that govern how members of a profession, trade, or craft should conduct themselves when performing work-related activities.

societal ethics

Standards that govern how members of a society should deal with one another in matters involving issues such as fairness, justice, poverty, and the rights of the individual.

e

Which of the following is true of managing diversity? Effectively managing diversity is a necessity on ethical rather than business grounds Effectively managing diversity presents managers with very few challenges Effective management of diversity can improve future contributions of diverse employees after they quit If diversity is not effectively managed, employee turnover will reduce considerably Effective management of diversity can increase profitability and employee retention

organizational ethics

The guiding practices and beliefs through which a particular company and its managers toward their stakeholders.

authority

The power to hold people accountable for their actions and to make deci- sions concerning the use of organizational resources.

a

The president at Protector's Insurance takes pride in the fact that his organization strives to behave legally and ethically. The company advocates an approach that tries to balance the interests of different stakeholders in relation to the claims of other stakeholders. What approach to social responsibility is the organization implementing? Accommodative Proactive Defensive Obstructionist Offensive

administrative management

The study of how to create an organiza- tional structure and control system that leads to high effi- ciency and effectiveness.

scientific managemnt

The systematic study of relationships between people and tasks for the purpose of redesigning the work process to increase efficiency.

bias

The systematic tendency to use information about others in ways that result in inaccurate perceptions.

c

The term _____ alludes to the invisible barriers that prevent minorities and women from being promoted to top corporate positions. overt discrimination stereotype glass ceiling bias pay gap

b

The utilitarian rule states that an ethical decision is a decision that: best protects the rights of people affected. produces the greatest good for the greatest number of people. distributes benefits and harms in an impartial manner. can be communicated with no reluctance. increases the financial effectiveness of the organization.

trust

The willingness of one person or group to have faith or confidence in the good- will of another person, even though this puts them at risk.

a

What is this: Conveys that the effective management of diversity is a valued goal and objective. A. Figurehead B. Liason C. Disseminator D. Spokesperson E. Negotiator

b

When making business decisions, managers must consider the claims of stockholders exclusively. True False

e

Which of the following is an aim of distributive justice within an organization? To ensure that all members of an organization receive identical or similar outcomes To ensure that women consistently earn more than men To use fair procedures to determine how to distribute outcomes to organizational members To provide favorable outcomes to traditionally oppressed groups To ensure that outcomes are not distributed based on a person's personal characteristics like race or age

c

Which of the following statements is true about ethics? Ethics and laws are fixed principles. Ethical beliefs remain constant as time passes. Laws change to reflect the changing ethical beliefs of a society. Absolute and indisputable rules and principles can be developed to decide whether an action is ethical or unethical. Ethics evolve over time, but laws related to ethical beliefs remain constant.

e

Which of the following statements is true about stockholders? They are often regarded as the most critical stakeholder group because if a company cannot attract them to buy its products, it cannot stay in business. They are least interested in the company's profits. They bear the responsibility to decide which goals an organization should pursue to most benefit stakeholders and how to make the most efficient use of resources to achieve those goals. They are responsible for using a company's financial, capital, and human resources to increase its performance and thus its stock price. They have a claim on a company because when they buy its stock or shares they become its owners.

e

Which of the following statements is true of the practical rule of ethical decision making? This rule emphasizes on distributing benefits and harms in an equitable way. This rule states that it is acceptable for a company to choose an unethical action if the action provides the greatest good for the greatest number of people. This rule requires managers to determine the fair or unfair rules and procedures for distributing outcomes to stakeholders. This rule states that an ethical decision is one that a manager will be hesitant or reluctant to communicate to people outside the company because the typical person in a society would think it is unacceptable. This rule ensures that managers will take into account the interests of all the stakeholders.

c

Which principle dictates that managers should receive a raise in pay based upon their contributions to the organization, and not based on their gender? Restorative justice Reparative justice Distributive justice Frontier justice Spatial justice

e

Works with organizations (e.g., suppliers) and groups (e.g., labor unions) to support and encourage the effective management of diversity. A. Figurehead B. Liason C. Disseminator D. Spokesperson E. Negotiator

a

_____ are thoughts and feelings that tell people what is right or wrong. Moral scruples Ethical dilemmas Aesthetics Norms Reiterations