MGT Quiz 2
A. neglect; organizational citizenship behavior (OCB)
A negative response that passively allows conditions to worsen (chronic absenteeism or lateness, reduced effort, and increased error rate) is a condition normally associated with subordinates rather than management personnel. The HR Director is attempting to minimize the negative ramifications of this response, known as ________. In concert with this goal of reducing the negative, she is also striving to increase ________, which generally results in employees going beyond the normal expectations of their jobs. A. neglect; organizational citizenship behavior (OCB) B. turnover; job satisfaction C. complacency; overt hostility D. exit; loyalty E. psychological empowerment; job involvement
C. affective
Amber could not help but be angry over the amount of her raise after so many of her fellow workers received a better raise than she did. Amber's anger represents the _________ component of an attitude. A. preferential B. cognitive C. affective D. behavioral E. stereotype
D. Counterproductive work behavior
An employee demonstrating deviant behavior in the workplace or an individual demonstrating employee withdrawal would be displaying signs of which of the following? A. Overprotective work behavior B. Workplace deviance behavior C. Satisfaction-turnover behavior D. Counterproductive work behavior E. Employee engagement work behavior
A. Attitude
An evaluative statement or judgment about objects, people, or events is known as which of the following? A. Attitude B. Cognitive component C. Cognitive dissonance D. Behavioral component E. Affective component
C. Conclusions people make about their own capabilities and worth as people.
Core self-evaluations are best described as which of the following? A. Judgments people make about the behavior of others. B. Self-assessments employees make about their promotion opportunities. C. Conclusions people make about their own capabilities and worth as people. D. Behaviors people adopt to fit in with others. E. Assessments people make about their job satisfaction.
E. more satisfied
Employees who believe in their inner worth and basic competence are _________ with their jobs than those employees with negative self-evaluations. A. more dissatisfied B. less satisfied C. less concerned D. less engaged E. more satisfied
B. a mixture of the single global rating and the summation of job facets method
Job satisfaction is best measured through ___________. A. the single global rating method B. a mixture of the single global rating and the summation of job facets method C. a mixture of the job facets method and the least unfavorable choice method D. the summation of job facets method E. the least unfavorable choice method
A. Behavioral
Joe wasn't awarded the promotion he felt he deserved and now has been coming in late to work over the past week. Joe is demonstrating which attribute of an attitude? A. Behavioral B. Personality C. Feeling D. Cognitive E. Psychological
B. Behavioral
Maria has been at her job for three years but is very dissatisfied and is ready to find a new job. When she goes home she tells her partner that she is going to look for a new job that has better benefits and pay and in which she can grow her career. This statement is an example of what part of Maria's attitude toward her job? A. Affective B. Behavioral C. Cognitive D. Intellectual E. Focal
A. employee satisfaction
Positive customer outcomes are related to __________. A. employee satisfaction B. opinion polls C. employee turnover D. cognitive dissonance E. pricing strategies
A. cultural identity
The attitudes relationship can be modified by all of the following EXCEPT _________________. A. cultural identity B. the importance of the attitude C. accessibility D. direct experience E. social pressure
B. job satisfaction
The degree to which a person has a positive feeling about a job after evaluating the job's characteristics is known as ______________. A. job involvement B. job satisfaction C. job enrichment D. psychological empowerment E. job analysis
B. cultural identity
The summation of job facets measurement of job satisfaction identifies key elements of the job including all of the following EXCEPT _________________. A. supervision B. cultural identity C. relationships with co-workers D. nature of the work E. promotion opportunities
B. job satisfaction, job involvement, and organizational commitment
What are the three major types of job attitudes? A. job involvement, organization commitment, and perceived organizational support B. job satisfaction, job involvement, and organizational commitment C. job satisfaction, organizational commitment, and perceived organizational support D. job satisfaction, job involvement, and psychological empowerment
D. cognitive
When Paul received a raise at work, he believed the raise was below what he should have received. This belief is an example of the ________component of an attitude. A. affective B. preferential C. behavioral D. cognitive E. stereotype
E. Behavioral
Which component of an attitude describes an intention to behave a certain way toward someone or something? A. Feeling B. Cognitive C. Positive D. Affect E. Behavioral
D. An incompatibility between two of a person's beliefs, behavior, or attitudes
Which of the following best describes cognitive dissonance? A. The rejection of an employer's belief system B. Agreement between the beliefs of any two people C. An incompatibility between the opinions of any two people D. An incompatibility between two of a person's beliefs, behavior, or attitudes E. Disagreement between the beliefs of any two people
E. Attitudes that are easily accessed by memory
Which of the following is most likely to influence behavior? A. Attitudes we share with our siblings B. Attitudes we share with friends C. Attitudes we share with our parents D. Attitudes we share with co-workers E. Attitudes that are easily accessed by memory
B. The degree to which people identify psychologically with their jobs.
Which of the following is the best description of job involvement? A. A positive feeling about one's job based on evaluating its characteristics. B. The degree to which people identify psychologically with their jobs. C. A negative feeling about one's job based on evaluating its characteristics. D. The degree to which people identify with an organization. E. A person's belief that his or her job performance is meaningful.
C. Exit and neglect
Which of the following responses to dissatisfaction can be categorized as generally negative? A. Voice and neglect B. Voice and exit C. Exit and neglect D. Exit and loyalty E. Voice and loyalty
E. Neglect
Which of the following responses to workplace dissatisfaction ends up in a person passively allowing conditions to worsen? A. Loyalty B. Voice C. Exit D. Passivity E. Neglect
E. Specific attitudes tend to predict specific behaviors, whereas general attitudes tent to best predict general behaviors.
Which of the following statements is correct regarding attitudes and behaviors? A. You are less likely to remember attitudes you frequently express. B. Discrepancies between attitudes and behaviors tend to occur when social pressures to behave in certain ways hold low power. C. Attitudes that our memories can easily access are less likely to predict our behavior. D. The less an individual talks about his/her attitude on a subject, the more likely the individual will remember it. E. Specific attitudes tend to predict specific behaviors, whereas general attitudes tent to best predict general behaviors.
E. Organizational citizenship behavior
Which outcome of job satisfaction involves people talking positively about their organizations, helping others, and going beyond the normal expectations of the job? A. Life satisfaction B. Job performance C. Psychological empowerment D. Task performance E. Organizational citizenship behavior
D. Job performance
Which outcome of job satisfaction was proven in a review of 300 studies to be directly connected to more effective employees? A. Life satisfaction B. Workplace citizenship behavior C. Organizational citizenship behavior D. Job performance E. Customer satisfaction
B. Job involvement
__________ measures the degree to which people identify psychologically with their jobs and consider their perceived performance levels important to self-worth. A. Job satisfaction B. Job involvement C. Organizational commitment D. Employee engagement E. Psychological empowerment