MGT Quiz 2

A. ​neglect; organizational citizenship behavior​ (OCB)

A negative response that passively allows conditions to worsen​ (chronic absenteeism or​ lateness, reduced​ effort, and increased error​ rate) is a condition normally associated with subordinates rather than management personnel. The HR Director is attempting to minimize the negative ramifications of this​ response, known as​ ________. In concert with this goal of reducing the​ negative, she is also striving to increase​ ________, which generally results in employees going beyond the normal expectations of their jobs. A. ​neglect; organizational citizenship behavior​ (OCB) B. turnover; job satisfaction C. ​complacency; overt hostility D. ​exit; loyalty E. psychological​ empowerment; job involvement

C. affective

Amber could not help but be angry over the amount of her raise after so many of her fellow workers received a better raise than she did.​ Amber's anger represents the​ _________ component of an attitude. A. preferential B. cognitive C. affective D. behavioral E. stereotype

D. Counterproductive work behavior

An employee demonstrating deviant behavior in the workplace or an individual demonstrating employee withdrawal would be displaying signs of which of the​ following? A. Overprotective work behavior B. Workplace deviance behavior C. ​Satisfaction-turnover behavior D. Counterproductive work behavior E. Employee engagement work behavior

A. Attitude

An evaluative statement or judgment about​ objects, people, or events is known as which of the​ following? A. Attitude B. Cognitive component C. Cognitive dissonance D. Behavioral component E. Affective component

C. Conclusions people make about their own capabilities and worth as people.

Core​ self-evaluations are best described as which of the​ following? A. Judgments people make about the behavior of others. B. ​Self-assessments employees make about their promotion opportunities. C. Conclusions people make about their own capabilities and worth as people. D. Behaviors people adopt to fit in with others. E. Assessments people make about their job satisfaction.

E. more satisfied

Employees who believe in their inner worth and basic competence are​ _________ with their jobs than those employees with negative​ self-evaluations. A. more dissatisfied B. less satisfied C. less concerned D. less engaged E. more satisfied

B. a mixture of the single global rating and the summation of job facets method

Job satisfaction is best measured through​ ___________. A. the single global rating method B. a mixture of the single global rating and the summation of job facets method C. a mixture of the job facets method and the least unfavorable choice method D. the summation of job facets method E. the least unfavorable choice method

A. Behavioral

Joe​ wasn't awarded the promotion he felt he deserved and now has been coming in late to work over the past week. Joe is demonstrating which attribute of an​ attitude? A. Behavioral B. Personality C. Feeling D. Cognitive E. Psychological

B. Behavioral

Maria has been at her job for three years but is very dissatisfied and is ready to find a new job. When she goes home she tells her partner that she is going to look for a new job that has better benefits and pay and in which she can grow her career. This statement is an example of what part of​ Maria's attitude toward her​ job? A. Affective B. Behavioral C. Cognitive D. Intellectual E. Focal

A. employee satisfaction

Positive customer outcomes are related to​ __________. A. employee satisfaction B. opinion polls C. employee turnover D. cognitive dissonance E. pricing strategies

A. cultural identity

The attitudes relationship can be modified by all of the following EXCEPT​ _________________. A. cultural identity B. the importance of the attitude C. accessibility D. direct experience E. social pressure

B. job satisfaction

The degree to which a person has a positive feeling about a job after evaluating the​ job's characteristics is known as​ ______________. A. job involvement B. job satisfaction C. job enrichment D. psychological empowerment E. job analysis

B. cultural identity

The summation of job facets measurement of job satisfaction identifies key elements of the job including all of the following EXCEPT​ _________________. A. supervision B. cultural identity C. relationships with​ co-workers D. nature of the work E. promotion opportunities

B. job​ satisfaction, job​ involvement, and organizational commitment

What are the three major types of job​ attitudes? A. job​ involvement, organization​ commitment, and perceived organizational support B. job​ satisfaction, job​ involvement, and organizational commitment C. job​ satisfaction, organizational​ commitment, and perceived organizational support D. job​ satisfaction, job​ involvement, and psychological empowerment

D. cognitive

When Paul received a raise at​ work, he believed the raise was below what he should have received. This belief is an example of the​ ________component of an attitude. A. affective B. preferential C. behavioral D. cognitive E. stereotype

E. Behavioral

Which component of an attitude describes an intention to behave a certain way toward someone or​ something? A. Feeling B. Cognitive C. Positive D. Affect E. Behavioral

D. An incompatibility between two of a​ person's beliefs,​ behavior, or attitudes

Which of the following best describes cognitive​ dissonance? A. The rejection of an​ employer's belief system B. Agreement between the beliefs of any two people C. An incompatibility between the opinions of any two people D. An incompatibility between two of a​ person's beliefs,​ behavior, or attitudes E. Disagreement between the beliefs of any two people

E. Attitudes that are easily accessed by memory

Which of the following is most likely to influence​ behavior? A. Attitudes we share with our siblings B. Attitudes we share with friends C. Attitudes we share with our parents D. Attitudes we share with​ co-workers E. Attitudes that are easily accessed by memory

B. The degree to which people identify psychologically with their jobs.

Which of the following is the best description of job​ involvement? A. A positive feeling about​ one's job based on evaluating its characteristics. B. The degree to which people identify psychologically with their jobs. C. A negative feeling about​ one's job based on evaluating its characteristics. D. The degree to which people identify with an organization. E. A​ person's belief that his or her job performance is meaningful.

C. Exit and neglect

Which of the following responses to dissatisfaction can be categorized as generally​ negative? A. Voice and neglect B. Voice and exit C. Exit and neglect D. Exit and loyalty E. Voice and loyalty

E. Neglect

Which of the following responses to workplace dissatisfaction ends up in a person passively allowing conditions to​ worsen? A. Loyalty B. Voice C. Exit D. Passivity E. Neglect

E. Specific attitudes tend to predict specific​ behaviors, whereas general attitudes tent to best predict general behaviors.

Which of the following statements is correct regarding attitudes and​ behaviors? A. You are less likely to remember attitudes you frequently express. B. Discrepancies between attitudes and behaviors tend to occur when social pressures to behave in certain ways hold low power. C. Attitudes that our memories can easily access are less likely to predict our behavior. D. The less an individual talks about​ his/her attitude on a​ subject, the more likely the individual will remember it. E. Specific attitudes tend to predict specific​ behaviors, whereas general attitudes tent to best predict general behaviors.

E. Organizational citizenship behavior

Which outcome of job satisfaction involves people talking positively about their​ organizations, helping​ others, and going beyond the normal expectations of the​ job? A. Life satisfaction B. Job performance C. Psychological empowerment D. Task performance E. Organizational citizenship behavior

D. Job performance

Which outcome of job satisfaction was proven in a review of 300 studies to be directly connected to more effective​ employees? A. Life satisfaction B. Workplace citizenship behavior C. Organizational citizenship behavior D. Job performance E. Customer satisfaction

B. Job involvement

​__________ measures the degree to which people identify psychologically with their jobs and consider their perceived performance levels important to​ self-worth. A. Job satisfaction B. Job involvement C. Organizational commitment D. Employee engagement E. Psychological empowerment