MGT355: Exam 1 (Quizzes 1-2)

Which of the following is not one of the major reasons organizations outsource training? A. desire for greater control B. Potential cost savings C. Time savings D. Desire to access best practices

A. Desire for greater control

Which of the following is not included in the ADDIE model? A. Engagement B. Analysis C. Design and Development D. Implementation

A. Engagement

Which of the following is not an example of human capital? A. Education B. Tacit knowledge C. Work-related competence D. Corporate culture

D. Corporate culture

During the video, we watched in class, which of the following was NOT said to contribute to a strong learning environment? A. Trust B. The right tools C. Real Choice (Autonomy) D. Logic

D. Logic

____ refers to training, formal education, job experiences, relationships, and assessments of personality, skills, and abilities that help employees prepare for future jobs or positions

Development

Shaw Industries annually providing more than one million training hours to different constituents (employees, including machinists, marketers, scientists, sales representatives, designers, data scientists, nurses, and administrators) is an example of which of the following strategic training initiatives?

Expand who is trained

Companies need to support formal training because it is the best means to acquire tacit knowledge (T/F)

False

Tacit knowledge tends to be the primary focus of formal training and employee development (T/F)

False

Training differs from development in that training tends to be more future-focused (T/F)

False

Which of the following is not an advantage of centralized training? A. The ability to respond quickly to client needs and provide high-quality services B. Streamlined processes C. Integrated programs for managing talent and training during times of change D. Stronger alignment with business strategy

The ability to respond quickly to client needs and provide high quality services

____ typically includes information on the customers served, why the company exists, what the company does, the value received by the customers, and the technology used

Mission

Kitty Merriweather, a product manager working in a manufacturing firm, is highly anxious about change. When the top management of Merriweather's firm made it mandatory for all product managers to undergo training, she told her superior that she would be uncomfortable doing so. She added that she was certain of not being able to cope with the new developments. In this instance, Kitty is demonstrating

Resistance to change

The ADDIE model is most closely associated with:

formal training and development

Which of the following is true about a learning organization? A. In a learning organization, employees learn from failure and from successes B. In a learning organization, most learning occurs through formal training C. The notion of the learning organization came into being in the early 2000s D. A learning organization primarily encourages team learning

A. In a learning organization, employees learn from failure and from successes

Which of the following is true of tacit knowledge? A. It is best acquired through informal learning B. It is best acquired through formal training and development C. Formulas and definitions are examples of tacit knowledge D. It is easily codified and transferred from person-to-person

A. It is best acquired through informal learning

Which of the following is an example of human capital? A. Work-related competence B. Customer loyalty C. Patents D. Corporate culture

A. Work-related competence

Which of the following statements is true of human capital? A. Human capital is an organization's tangible asset B. Motivation to deliver high-quality products and services is a part of human capital C. Human capital is standardized in companies D. It is easy to imitate or purchase an organization's human capital

B. Motivation to deliver high-quality products and services is a part of human capital

The ___ considers four different perspectives: customer, internal, innovation and learning, and financial

Balanced scorecard

Which of the following is true with regard to SWOT analysis? A. A SWOT analysis is typically conducted in the strategic training and development initiatives step of the strategic training and development process B. A SWOT analysis represents the strategy believed to be the best alternative to achieve the company goals C. A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice D. In a SWOT analysis, external analysis attempts to identify the company's strengths and weaknesses

C. A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice

Which of the following steps of the training design process involves person and task analysis? A. Developing an evaluation plan B. Ensuring transfer of training C. Conducting needs assessment D. Monitoring and evaluating the program

C. Conducting needs assessment

Which of the following is not a step in the strategic training and development process? A. Identifying metrics to determine whether training has contributed to goals related to the business strategy B. All of these are steps C. Facilitating strategic training D. Translating initiatives into concrete learning activities

C. Facilitating strategic training

Which of the following is not one of the four major components of the balanced scorecard? A. Customers B. Internal business processes C. Sustainability D. Financial

C. Sustainability

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and the enthusiasm that the company's employees invest in their work

Human

The final step of the strategic training and development process involves ____

Identifying measures or metrics

The strategic training and development process begins with ____

Identifying the business strategy

_____ is a company-wide effort to continuously improve the ways people, machines, and systems accomplish work

Total quality management (TQM)

Despite its potential benefits, there are a number of challenges associated with social media for training and development (T/F)

True

Strategic training and development initiatives vary by company depending on a company's industry, goals, resources, and capabilities (T/F)

True

Treating employees differently based on their age, such as only inviting younger employees to attend training, can result in adverse legal consequences (T/F)

True