MGT363 Ch.1

Which of the following statements is true?

For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.

Which of the following statements is true of human capital?

Motivation to deliver high-quality products and services is a part of human capital.

_____ refers to the process of moving jobs from the U.S. to other locations in the world.

Offshoring

_____ is an example of tacit knowledge.

Personal knowledge based on experience

_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.

Six Sigma

A core value of _____ is the prevention of the occurrence of errors in a product or service, rather than detection and correction of errors.

TQM

Which of the following statements is true of the Instructional System Design (ISD) model?

The model specifies an orderly, step-by-step approach to training design.

_____ refers to a systematic approach for developing training programs.

The training design process

Which of the following statements is true of Millennials?

They are believed to have high levels of self-esteem, sometimes to the point of narcissism.

Which of the following statements is not true of knowledge workers?

They generally have limited employment opportunities in other companies.

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Total quality management

_____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.

Virtual teams

In the ATD competency model, a _____ plans, obtains, and monitors the effective delivery of learning and performance solutions to support the business.

project manager

The ATD competency model _____.

specifies what is necessary for an individual to be successful in the training field

The fifth step in the training design process is to develop an evaluation plan that involves identifying _____.

the types of outcomes training is expected to influence

According to the ATD competency model, a business partner _____.

uses industry knowledge to create training that improves performance

Which of the following steps of the training design process involves person and task analysis?

Conducting needs assessment

Which of the following is not an example of human capital?

Corporate culture

Which of the following is not included in the ADDIE model?

Engagement

_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.

Human

Which of the following is true of tacit knowledge?

It is best acquired through informal learning.

Which of the following is an example of human capital?

Work-related competence

The ADDIE model is most closely associated with:

formal training and development

Training activities are said to be outsourced when they are provided by _____.

individuals outside the company

Informal learning _____.

leads to the effective development of tacit knowledge