MGT363 Ch.1
Which of the following statements is true?
For training and development to succeed, employees, managers, training professionals, and top managers all have to take ownership.
Which of the following statements is true of human capital?
Motivation to deliver high-quality products and services is a part of human capital.
_____ refers to the process of moving jobs from the U.S. to other locations in the world.
Offshoring
_____ is an example of tacit knowledge.
Personal knowledge based on experience
_____ involves highly trained employees known as Champions, Master Black Belts, Black Belts, and Green Belts.
Six Sigma
A core value of _____ is the prevention of the occurrence of errors in a product or service, rather than detection and correction of errors.
TQM
Which of the following statements is true of the Instructional System Design (ISD) model?
The model specifies an orderly, step-by-step approach to training design.
_____ refers to a systematic approach for developing training programs.
The training design process
Which of the following statements is true of Millennials?
They are believed to have high levels of self-esteem, sometimes to the point of narcissism.
Which of the following statements is not true of knowledge workers?
They generally have limited employment opportunities in other companies.
_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.
Total quality management
_____ refer to teams that are separated by time, geographic distance, culture, or organizational boundaries and that rely almost exclusively on technology to interact and complete their projects.
Virtual teams
In the ATD competency model, a _____ plans, obtains, and monitors the effective delivery of learning and performance solutions to support the business.
project manager
The ATD competency model _____.
specifies what is necessary for an individual to be successful in the training field
The fifth step in the training design process is to develop an evaluation plan that involves identifying _____.
the types of outcomes training is expected to influence
According to the ATD competency model, a business partner _____.
uses industry knowledge to create training that improves performance
Which of the following steps of the training design process involves person and task analysis?
Conducting needs assessment
Which of the following is not an example of human capital?
Corporate culture
Which of the following is not included in the ADDIE model?
Engagement
_____ capital refers to the sum of the attributes, life experiences, knowledge, inventiveness, energy, and enthusiasm that the company's employees invest in their work.
Human
Which of the following is true of tacit knowledge?
It is best acquired through informal learning.
Which of the following is an example of human capital?
Work-related competence
The ADDIE model is most closely associated with:
formal training and development
Training activities are said to be outsourced when they are provided by _____.
individuals outside the company
Informal learning _____.
leads to the effective development of tacit knowledge