MHR Quiz 4

To be a team, a group must be composed of members with complementary skills. T/F

A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable.

Competence trust is: Trust of disclosure Trust of capability Trust of justice Trust of expertise Trust of character

Competence trust is trust of capability.

The first stage of the group development process is: FSNP Forming Storming Norming Performing Conforming?

identifies forming as the first stage of group development as forming.

A group member who says ________ is performing a task role. "Karen, you make a very good point." "Let's hear from those who oppose this plan." "Let's focus on the main goal here. What are we trying to accomplish?" "Bill, we haven't heard from you yet. What do you think?" "You two agree more than you realize."

"Let's focus on the main goal here. What are we trying to accomplish?" Task roles enable the work group to define, clarify, and pursue a common purpose.

A norm is a written rule a group agrees upon that guides behavior. T/F

A norm is an attitude, opinion, feeling, or action-shared by two or more people-that guides behavior. Although norms are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

As part of a work group, Bob's main job is to resolve conflicts between other group members. Whenever there is an argument, he tries to figure out a solution that benefits both parties, or he quickly defuses the tension with some jokes. Which of the following roles is Bob performing within his work group? Orienter Evaluator Coordinator Harmonizer . Energizer

Bob is performing the role of a harmonizer within his work group. Maintenance roles foster supportive and constructive interpersonal relationships. A harmonizer mediates conflict through reconciliation or humor

Which of the following is not one of the competencies (Cs) of effective teams? Composition Capacity Competitiveness Charters and strategies All of the above are competencies of effective teams

Charters and strategies Composition Capacity The 3 Cs of Effective Teams are: charters and strategies, composition, and capacity. These 3 Cs are at the team level, which contrasts with the 3 Cs of effective team players discussed earlier that focus on the individual or member level.

The lack of face-to-face contact actually helps virtual teams to establish strong cohesion. T/F

False Compared to traditional face-to-face teams, it is more difficult to establish team cohesion, work satisfaction, trust, cooperative behavior, and commitment to team goals. Researchers and consultants are consistent about one aspect of virtual teams-there is no substitute for face-to-face contact.

Effective teams typically have more than 10 members. T/F

False Researchers generally find that teams range between 2 and 25 team members. Effective teams, however, typically have fewer than 10 members.

Teams composed of specialists from different areas are called self-managed teams. T/F

False Self-managed teams are defined as groups of workers who are given administrative oversight for their task domains. Cross-functionalism occurs when specialists from different areas are put on the same team.

Group cohesiveness, when it occurs, tends to develop during which stage of the group development process? Norming Storming Forming Performing Conforming

Group cohesiveness, defined as the "we feeling" that binds members of a group together, is the principal by-product of the norming stage.

In which stage of the group development process do group members resolve their power struggles so that something can be accomplished? Storming Norming Conforming Forming Performing

Groups that make it through storming and into the norming stage generally do so because a respected member, other than the leader, challenges the group to resolve its power struggles so something can be accomplished.

As part of a work team in his office, it is Larry's job to make photocopies of relevant materials and hand them out to the team members during meetings. Which of the following task roles is Larry performing in his work team? Orienter Recorder Evaluator Coordinator Procedural technician

Larry is performing the role of a procedural technician. The procedural technician performs routine duties (e.g., handing out materials or rearranging seats).

Peter is part of a newly formed work group. He has been introduced to all the group members, but he still feels like he cannot trust them. The group has not yet chosen a leader, and Peter feels unsure about his exact role within the group. According to Tuckman's five-stage model of group development, which of the following stages is Peter's group currently in? Performing Storming Forming Norming Adjourning

Peter's group is currently in the forming stage of group development. The forming stage of group is known as the ice-breaking stage. During this stage group members tend to be uncertain and anxious about such things as their roles, who is in charge, and the group's goals.

Sarah and Bill were recently hired at the local manufacturing plant. Before being hired, they were interviewed by the team members with whom they were going to work. The team contained members from various areas of the manufacturing process. As part of the training process, Sarah and Bill met the other team members a number of times, and learned how to perform several administrative tasks, including scheduling work assignments for the team. Sarah and Bill's new team is an example of a ________. Centralized team Virtual team Advice team Self-managed team Project team

Sarah and Bill's team is an example of a self-managed team. Self-managed teams are defined as groups of workers who are given administrative oversight for their task domains. Administrative oversight involves delegated activities such as planning, scheduling, monitoring, and staffing. These are chores normally performed by managers. In short, employees in these unique work groups act as their own supervisor.

A that describes how a team will operate is called a: Charter Agenda Strategic plan Contract Norm

Team charters describe how the team will operate, such as processes for sharing information and decision making (teamwork).

A person who serves as a passive audience has taken on the role of: Follower Harmonizer Standard setter Encourager Gatekeeper

The follower serves as a passive audience

One effective use of virtual teams is in brainstorming ideas or solutions to problems. T/F

The vast majority of organizations (72%) that use virtual teams indicate that brainstorming ideas or solutions to problems is the most successful task for such teams.

Tracy has been part of a work group for some weeks now. She has slowly become well-acquainted with the other members and even made some new friends. Although in the beginning there were a few arguments and fights, they were resolved with time and Tracy feels a definite sense of team spirit that gets her excited about work. According to Tuckman's five-stage model of group development, which of the following stages is Tracy's group experiencing? Performing Forming Norming Adjourning Storming

Tracy's group is in the norming stage of group development. During the norming stage of group development, questions about authority and power are resolved through unemotional, matter-of-fact group discussion. A feeling of team spirit is experienced because members believe they have found their proper roles.

Teams are task groups that have matured to the performing stage. T/F

True Teams are task groups that have matured to the performing stage.

Which of the following is not a benefit of virtual teams? Reduced real estate costs Reduced work-life conflicts for employees Ability to share knowledge of diverse markets Easier to establish team cohesion Improved brainstorming

Virtual teams and distributed workers present many potential benefits: reduced real estate costs (limited or no office space); ability to leverage diverse knowledge, skills, and experience across geography and time (e.g., one doesn't have to have an SAP expertise in every office); ability to share knowledge of diverse markets; and reduced commuting and travel expenses.

Which of the following is not a way to reduce social loafing? Hold individuals accountable Increase group size Use hybrid rewards Assure equity of effort among group members Hold both individuals and the group accountable

Ways to combat social loafing include: 1. Limit group size. 2. Assure equity of effort. 3. Hold people accountable. 4. Use hybrid rewards.

A person in the orienter role will: Keep the group headed toward its stated goals Suggest new goals or ideas Pull together ideas and suggestions Clarify pertinent values Prod the group to move along

a person in the orienter role will keep the group headed toward its stated goal(s).

Teamwork competencies include keeping the team on track and expecting quality work. T/F

teamwork competencies include: contributes to the team's work; constructively interacts with team members; keeps team on track; expects quality work; and possesses relevant knowledge, skills, and abilities for team's responsibilities.

A person in the gatekeeper role will: Encourage all group members to participate Mediate conflict through reconciliation or humor Foster group solidarity by accepting and praising various points of view Evaluate the quality of group processes Serve as a passive audience

the gatekeeper encourages all group members to participate