Midterm + cases + videos

What can be concluded from Capital One case?

-workforce planning must involve every business unit -every aspect which will affect workforce planning should be considered

Yahoo cuts the cord on commuting CASE: Allowing employees to telecommute to recruit more talented employees and improve their satisfaction is an example of __________. 1. job design 2. job specification 3. dejobbing 4. ergonomics

1

lloyds a best company: which of the following two major two HR activities did Suzy Black focus on when she initially became the head of human resources for Lloyds of London? 1. Strategic advice and counsel and employee advocacy 2. Policy formulation and implementation and employee advocacy 3. Service and employee advocacy 4. Service and policy formulation and implementation

1

Misplaced affections CASE: This case study best illustrates which of the following? 1. Co-workers should never date one another. 2. Continuing to subject a co-worker to romantic or sexual advances he or she has rejected creates a hostile work environment. 3. It is against the law to divulge to a co-worker that you have romantic or sexual feelings about the person. 4. A co-worker should not threaten another with a demotion or another type of adverse employment decision when his or her romantic or sexual advances are rejected.

2

lloyds a best company: According to the human resources competency model, which of the following is not one of the three basic competencies required by human resources managers such as Suzy Black? 1. Personal credibility 2. Outsourcing mastery 3. HR mastery 4. Business mastery

2

Misplaced Affections CASE: Which of the following best describes the type of sexual harassment engaged in by Peter Lewiston? 1. qui pro quo harassment 2. punishable sexual harassment 3. hostile environment harassment 4. ordinary sexual harassment

3

Misplaced affections CASE: Which of the following best describes sexual harassment? 1. A discrimination complaint filed with the EEOC by employees or job applicants. 2. A situation in which protected class members receive unequal treatment or are evaluated by different standards. 3. Unwelcome advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature in the working environment. 4. The act of giving preference to members of protected classes to the extent that unprotected individuals believe they are suffering discrimination

3

Yahoo cuts the cord on commuting CASE: Which of the following best defines telecommuting? 1. Using telecommunications technology to link team members who are geographically dispersed—often worldwide across cultures and across time zones 2. A process of structuring organizations not around jobs but around projects that are constantly changing 3. The use of personal computers, networks, and other communications technology to do work in the home that is traditionally done in the workplace. 4. Flexible working hours that permit employees the option of choosing daily starting and quitting times, provided that they work a set number of hours per day or week.

3

Yahoo cuts the cord on commuting CASE: Which of the following is not an advantage of a telecommuting policy for a firm such as Yahoo and its employees? 1. Less employee stress 2. A reduced carbon footprint for both the firm and its employees 3. Increased flexibility for employees 4. Higher overhead costs and greater office space requirements for the firm

4

lloyds a best company: which of the following employee concerns do Lloyds of London employees have? 1. Concerns about the diversity of the firm's workforce 2. Privacy concerns 3. Concerns about their on-the-job rights 4. Concerns about work-life balance

4

Major responsibilities of HR managers include: a. working long hours. b. giving advice and counsel to supervisors, managers, and executives. c. direction or daily supervision of employees. d. making sure each employee progresses on a retirement track.

B

Researchers at the Boston College's Center for Corporate Citizenship found that as a company's reputation improved, ________. a. so did the firm's health and safety record. b. so did the number of people saying they would recommend the firm c. so did the firm's profits d. so did the firm's efforts to increase diverse employees

B

Rainer Strack: The surprising workforce crisis of 2030 — and how to start solving it now VIDEO. https://youtu.be/ux1GxExRUUY

Baby-boomer generation will retire in 2030, labor supply will be going down significantly, labor demand will greatly increase (to keep GDP growing).. will need to increase migration + increase retirement age + increase women in workforce. 2030 global workforce crisis- major labor shortage + skill mismatch +culture challenge. High mobility for young job seekers + many different countries-- want to move to US, UK, CANADA for careers with high focus on culture (appreciation for work is top). People strategy= forecast supply and demand, attract great people, educate and upskill people, retain great people-- change our attitudes!

The best way to improve company productivity is to a. outsource work to countries where wages are less expensive. b. lay off as many workers as possible. c. increasing employee abilities, motivating them, and improving their work environments. d. furloughing all highly paid employees.

C

________ refers to a company's ability to produce a good or service without depleting the world's resources and doing the least amount of harm to the environment as possible. a. Philanthropy b. Resource substitution c. Sustainability d. Carbon footprint

C

Staffing Down to a Science in Capital One CASE

Capital One= Richard Fairbank Chairman and Ceo mandates a 700 mil cut in operating costs as a result of 2007 financial services industry crisis.. company had anticipated the strategic needs of the business and had workforce required to meet needs. Workforce planning comes from metrics + analytics group of 20 people + 100 others.. leaders/analysts work in blended teams with hr to build models for each line and whole workforce and they forecast.

"Managing diversity" a. is developing an affirmative action plan. b. is the practice of keeping employees enthused about their work and committed to it. c. is engaging in practices that include understanding customer needs, doing things right the first time, and continuous improvement. d. means being aware of the characteristics common to all employees, while managing them as individuals.

D

A common employee concern in today's organizations is ________. a. technology b. globalization c. cost containment d. job security

D

GATT

General agreements on tariffs and trade

Google workforce strategy VIDEO https://www.youtube.com/watch?v=QOXpajH89hw

It is about having a mission that matters - doing work that is meaningful and connected to something bigger. Google starts with the belief that people are good and will do the right thing. From there, it's easy to give employees freedom, access to information, and autonomy, which allows them to go out and create amazing things. Just as Google's product development is driven by user feedback and data, Google's HR policies are informed by feedback and data. Google uses science, collects data, and runs experiments internally to determine how best to make employees as happy, healthy, and productive as possible. From dissecting the attributes that make a great manager to nudging employees to take advantage of the company's 401(k) matching, Google uses robust, academic-quality analytics to drive HR decisions.

Yahoo cuts the cord on commuting CASE summary

Marissa Mayer, CEO, ends telecommuting -- odd for Silicon Valley companies. Many of their telecommuters weren't logged onto Yahoo's intranet when they were supposed to and that the company's offices were nearly empty on Fridays + much of the value that gets created in a company occurs when workers are in close proximity to one another and teach and learn from each other

NAFTA

North American Free Trade Agreement and European Union (after GATT)

What are the positives + negatives for Capital One choosing to break down the planning process by business units through multiple layers of leaders

POSITIVES 1. more easily to supervise 2. organization more effective 3. employee morale NEGATIVES 1. too many bosses 2. decision-making filter 3. costly

Misplaced Affections CASE summary

Peter Lewiston repeatedly romantically approached Beverly Gilbury even after she made it clear that she was not interested. He followed her to her car one day and "touched her head", then wrote a lengthy letter explaining, she then attained a sexual harassment injunction.. but didn't show to hearing.

HR at Royal Dutch Shell CASE

Shell's engineers were retiring extremely quick, global oil/gas companies had bad image-- HR & marketing: addressing the company's need for new talent meant building a brand as an employer- creating a cohesive message... set out to demonstrate why candidates should join Shell through interview process and whole candidate experience ... less Shell-focused and more candidate-focused.. led to 80% cut in recruitment costs (had hundreds of recruitment systems and talent search companies before), 20% reduction in time to hire new staff and now top employer in its market segment.

Newell's decision to downsize CASE

Two plants, excellent place to work, large interested applicant pool.. Had mostly caucasian workforce, but newly diverse labor market.. so they increased minorities when company grew and hired more workers. 2013-14= decline is growth, higher than avg production costs + new low-wage foreign comp.. leads to need to downsize workforce @ Norwood factory.

What replaced GATT?

WTO- World Trade Org

cultural audits

audits of the cultural and quality of work life in an org

Mission

basic purpose of the org and its scope of operations

John needs to contain costs while retaining top talent and maximizing productivity. Which of the following approaches to controlling labor cost would allow John to reduce labor cost temporarily by having employees take time off with either no pay or reduced pay? a. employee leasing b. outsourcing c. furloughing d. downsizing

c

________ is the practice of moving jobs to other countries. a. Downsizing b. Layoffs c. Offshoring d. Outsourcing

c

strategic vision

clarifies the long term direction of the company and its strategic intent

competitive environment

consists of a firms specific industry (customers, rival firms, new entrants, substitutes, suppliers)

Mary Santorini, the CEO of a small firm, is concerned that it is having a hard time offering the higher benefits to its employees larger firms can. So, she has designed to implement employee leasing. To which of the following competitive challenges is Mary responding? a. cost containment b. leveraging employee differences c. technology d. globalization

cost containment

Technology, transportation, communication, and utilities industries tend to spend the most on ________. a. selection b. recruitment c. health and safety d. training

d

Why is it important for Capital One to calculate the "disengagement" factor of its employees when workforce planning?

disengaged employ. cost orgs a lot of time/money.. care less about their jobs.. look for exits or put in minimal efforts into projects.. have more absenteeism, more safety incidents.. cost of overtime to cover illness, training new workers and worker's comp. adds up

business environment

factors that a firm cannot directly control but can affect its strategy

remote environment

forces that generally affect specific firms

trend analysis

forecasts labor demand based on an organizational index such as sales

core capabilities

integrated knowledge sets within an organization

benchmarketing

looking at an orgs practices and performances in an area and comparing them with those of other companies

business strategy

low cost- efficiency, productivity + minimizing waste differentiation- delivering high-quality products, innovative features, speed to market or superior service

line managers

non HR managers who are responsible for overseeing the work of other employees

managment forecasts

opinions of supervisors, department managers, or experts.. knowledge about the orgs future employment levels

value-based hiring

outlining behaviors that exemplify a firm's corporate culture and hiring people who are a fit for them

productivity

output gained from a fixed amount of inputs

Jet Blue VIDEO

people centered culture, new york city location- workers + customers are equally diverse, focus on individualism to meet customers' specific needs, hiring/training/promoting pilots from within through mentor program, hold true to what they stand for (brand+culture)

processes

standard routines for how work will be done and results will be accomplished

core values

strong and enduring beliefs and principles that the company uses as a foundation for its decisions

environmental scanning

systematic monitoring of major external forces influencing the org

value creation

what the firm adds to a product/service by virtue of making it (value=benefits-costs)