MIS 111 PRACTICE EXAM 2
In the "Thoughtful Design" video case, what dimension of HCI design did Don Norman describe as it related to the example using a salt and pepper shaker
Crucial distinction
In the case study discussed in Database Management class, how did marketing use information to improve the profitability of their sales
Customers were classified according into a status level and market segment
In the "Fair Ticketing" video case, what technology was used unfairly by commercial ticket buyers (scalpers) to purchase all of the best tickets before the general public?
Automated Computer Bots
What type of data structure allows us to organize multi-dimensional information (e.g., time, location, etc.) so that it can be analyzed from different perspectives and criteria
Data cube
Maintaining multiple copies of the same data in multiple information systems that can be independently updated commonly results in what information management problem
Data inconsistency
Concerns over discrimination, data contamination, and intellectual property (ownership of information) were legal and ethical issues discussed in relation to what topic
Data mining
Intelligence, Design, and Choice
Decision Phases
In the decision support process, formulating a module to be evaluated and setting criteria for making a choice would occur during what phase of the decision making proc
Design Phase
In the decision support process, formulating a module to be evaluated and setting criteria for making a choice would occur during what phase of the decision making process
Design Phase
A business intelligence tool that uses abstractions such as color and graphical images like instrument gauges to allow executives to grasp business situations quickly is known as
Digital dashboard
Major airlines (American, Delta, United, etc.) offering customers the opportunity to purchase tickets directly from the corporate website instead of using an aggregator such as a travel agent or websites such as Orbitz or Expedia is an example of what business strategy
Disintermediation
What is the term used to describe the process of accessing the supporting data for a KPI or for accessing the detailed scheduling information for a milestone on a PERT chart
Drill down
The process of accessing the detailed data used to create an indicator, such as a gauge or chart, an executive dashboard is known as what
Drill-down
For companies managing their supply chain business processes using CFAR (Collaborative Forecasting and Replenishment), the process improvements over the traditional ordering process could be primarily considered as an improvement in which of the following
Efficiency
With respect to a database, what term is used to describe an abstract representation of all of the information included in a data structure about a particular type of entity
Entity Class
Often presented visually on an executive dashboard, what type of report focuses attention on business processes whose performance falls outside the range of their defined KPI metrics
Exception
Technical, Economic and Operational
Feasibility Constraints
The issues that help a consumer decide where to purchase the same product (e.g., a name-brand item) among direct competitors would be an example of which of "Porter's Forces
Industry Rivals
What term best describes when consumers are able to use their smartphones to obtain information about a company's competitor's product pricing, features, customer reviews and availability while shopping in their company's brink-and mortar store
Information transparency
In the root cause analysis video case, the marble on the Jefferson Memorial was being damaged due to the over cleaning. What was the solution to this problem
Interrupting the food chain by changing the time the Memorial was illuminated
Business metrics that describe the performance of critical business activities are known as
Key performance indicators
The terms "contextual," "relevant," and "actionable" are commonly related to what term
Knowledge
COPLINK, developed at the University of Arizona in the MIS Department's Artificial Intelligence Lab, allows law enforcement officers to integrate database information to identify crime suspects based on limited information (e.g., a license plate number or nick name). Upon what information system technology is this system's design based
Knowledge management
The sequence of activities performed by users of GroupSystems' ThinkTank product directly parallel the steps in what other business process
Knowledge management cycle
Which of the following models would be most effective in simultaneously (i.e., on one graph) comparing the relative strengths of two productswith respect to multiple (i.e., more than two) characteristics of the product?
Radar or Spiderweb Maps *
What business model has been developed to assist consumers to manage the complexity caused by multiple vendors offering products directly on the web
Reintermediation
Internet-enabled globalization does the following
Removes geography as a barrier to relationships
What normative theory of ethics focuses on the belief that managers'actions should be guided by the understanding that they are entrusted with a responsibility to manage and protect the assets of the company for the benefit of all of those who are impacted by the actions and financial results of the firm?
Stakeholder
Project sponsors, managers, and opponents
Stakeholders
What type of problem has an optimal solution that can be reached through single set of steps typically expressed as an algorithm
Structured
What type of problem has an optimal solution that can be reached throughasingle set of steps typically expressed as an algorithm
Structured **
Tacit, or "sticky" knowledge, is based on information that is
Subjective and cognitive
Which of the following is true about folksonomies, taxonomies, tags and hash tags (such as would be used by Twitter users when posting a comment)?
Tags are words selected by users to describe a user's view of the concepts in a posting , Hash tags are terms used to create groupings of unstructured user postings, .Users are allowed to define and select the categories used for classification in a taxonomy.Both (a) and (b) of the above *
How does telemedicine make the delivery of medical care more efficient
Telemedicine reduces the need for patients to travel to physician's offices
What collaboration tool enhances the participant's contextual awareness by sharing non-verbal information during meetings
Telepresence
An advantage of distributing products in electronic formats (e.g., eBooks, music, and movies) is that youcan profitably make rarely purchased items available to consumers. This business strategy used by companies such as Netflix and iTunes is known as what
The Long Tail
Which of the following concepts, connecting identity, metadata, and relationships, was discussed as being most closely associated with the emerging field of mobile commerce
The Sematic Web
Which of the following does a Fishbone Diagram typically not inform you about a problem
The cost of correcting a problem with a process
Which of the following does a Fishbone Diagram typically notinform you about a problem?
The cost of correcting a problem with a process
Applications such as "find a friend" (FourSquare), driving directions (Smartrek), roadside assistance (OnStar), and fleet management (UPS and FedEx) are all examples of services that have been enhanced by knowing what
The location of the requester
Applications such as "find a friend" (FourSquare), driving directions (Smartrek), roadside assistance (OnStar), and fleet management (UPS and FedEx) are all examples of services that have been enhanced by knowing what?
The location of the requester
Developed by the US Navy, a PERT (Program Evaluation Review Technique) chart would help a project manager understand what aspect of a project?
The project milestones and the order they are scheduled to be completed
Activities such as approving a loan application, contract negotiation, recruiting for a new position, and developing new technology can all be described as what type of decision
Unstructured **
Universal or assessable design should be viewed as a subset of what larger design issue
Usability
Which of the following tasks would not be a step the SCOR (supply chain operations reference) model
test
The term used to define the degree to which a goal is achieved is
Effectiveness
In the video case about Dr. Chiu's Smartrek application, which of the following was notan incentive used to encourage driver participation
.Ability to find other people for carpooling
An example of the Pareto Principle would be
80% of process defects arise from 20% of the process issues
A "Fishbone" process analysis diagram is also known as:
A cause-and-effect diagram
A feature of an object that limits possible (often incorrect) uses of a device is known as:
A constraint
In a relational database, what term refers to the collection of items that are all related to a single unique value, where the single value often serves as the primary key
A record
All of the symbols representing tasks and decisions that are shown insingle columnof a vertical cross-functional diagram are related to the same what?
Actor
Physical properties (shape, texture, color, etc.) of an object that allow someone to use an object correctly without the need for labelsor instructionsare known as
Affordances
In Michael Porter discussion of the "Porter's Forces", what industry was described as an example of a "zero-star" industry where all of the competitive forces work against profitability
Airline industry
A graphical description of a database that describes the way in which an organization's data and business activities are associated with one another is known as
An Entity Relationship Diagram
Sustainability seeks to balance today's needs with future needs by addressing and valuing the interconnectedness of the environment, social, and what other dimension
Economic systems
What term is used to describe the behavior where small changes in customer demand that result in large variations in raw material orders causing inefficiency in the supply chain
Bullwhip effect
What term describes the method of doing business by which a company sustains itself
Business Model
What technique has been used by companies such as Starbucks, Netflix and the restaurant Elementsto engage large numbers of community members to innovate, manage, design and market new products and business concepts
Crowdsourcing
In the SCOR model, competitive requirements such as reliability, responsiveness, and agility are all related to what dimension of a vendor's performance
Effectiveness
The task of brainstormingin a group decision support system is similar to what step inthe knowledge management cycle
Capture
Identifying patterns in data based on common temporal (time) or spatial (geographic) traits is based on what type of data mining analysis
Clustering
Which of the following knowledge management concepts includes an organizational culture focused on problem solving, a desire to share knowledge because of mutual interest, and norms that build trust
Community of practice
As discussed in the reading on business modeling, a spiderweb (or radar) diagram would commonly be used for which of the following tasks?
Comparing the relative strengths of multiple strengths of a leader
The "Porter's Forces" model deals with what aspect of globalization
Competition
An entrepreneur developing detailed documentation of their business processes so that they can be offered to other individuals as a franchise operation is an example of
Converting tacit knowledge into explicit knowledge
In a project plan, the set of tasks that define the minimumamount of time required to complete the project is known as the
Critical Path
In a project plan, the set of tasks that define the minimum amount of time required to complete the project is known as the:
Critical path
Contains all three elements of the "Tripe Constraint"
Gantt Chart
Increasing speed of communication
Gilder's Law
The SMED (single minute exchange of die) technique pioneered by Toyota reduced setup time and allowed Toyota's production process to what?
Have a more agile manufacturing process
With respect to a business model, the value proposition describes what
How the business' products or services fulfill the needs of a customer
With respect to a business model, the value proposition describes what?
How the business' products or services fulfill the needs of a customer *
In the McGinn model of design, the most commoncategory of design elements would be related towhat factor in the McGinn model?
Human Sensory
In Thomas Friedman's discussion of globalization, he described the process of globalization as being realized through action that were first defined by your country, then later defined by multi-national companies, and finally, in the most recent age of globalization is defined by
Individuals
Increases business and process efficiency
Lean
Based on Google's tracking of incoming links (weblinks pointing to the source), in what video case was the influence of four bloggers seen as comparable to mainstream media outlineksuch as Forbes magazing?
Long Tail
Increasing value of networks based on connections
Metcalf's Law
Increasing density of digitization(transistors)
Moore's Law
In the video case for telemedicine, Dr. Ana Lopez, who is the Medical Director of the Arizona Telemedicine Program, described how advances pioneered at the University of Arizona in tele-medicine and tele-pathology have improved the standard of health care in what way
Offering bundled, same-day assessment in the diagnosis of breast cancer
Managerial decisions that focus on the execution of commonly occurring tasks are part ofwhat category of decision?
Operational
What is NOTa factor contributing to the Bullwhip Effect?
Outsourcing
Although globalization has been underway for many centuries, digitization, networking, and connectiveness have dramatically increased what
Pace of Change
n the video case on technology alignment, what were the three factors discussed with respect to aligning business and technology
People, Processes and Best Practices
Which of the following models wouldbe most effective in simultaneously (i.e., on one graph) comparing the relative strengths of two products with respect to multiple (i.e., more than two) characteristics of the product
Radar or Spiderweb Maps
When a company purchases standard commodity products available from multiple vendors, what purchasing technique is often used to obtain the best (lowest) price for the item
Reverse Auctions
Provides strategic focus and business alignment
SCOR
As discussed in class, what company was founded in the Globalization 2.0 era based on the business model of selling discontinued product lines directly to consumers by using an new transportation infrastructure to reach a geographically distributed customer base
Sears, Roebuck & Co
Which of the following causes of the bullwhip effect is related toa trading partner intentionallysharing inaccurate information with a company's future inventory requirements
Shortage Gaming
What term is used to describe the ethically-questionable practice of consumers buying products online after examining them in brick-and-mortar stores
Showrooming
Reduces Process Error and Variability
Six Sigma
What UA decision support system did we discuss in class that helps students evaluate options for their schedule of classes and assist them in selecting a major?
Smart Planner
Sending phishing emails that demandusers respond immediately or risk losing access to a critical resource, such as email, is an example of what?
Social Engineering **
With respect to a product's design, who forms (determines) the "mental model" of a design's system user interface
The users of the product
With respect to a product's design, who forms(determines) the "mental model" of a design's system user interface?
The users of the product
Which of the following statements is true about a strategic business decision
They are generally made by senior business managers
In a vertical cross-functional business process diagram, the orderof items in one column (from top to bottom) shows what relationship among these items?
Time
Time, Resources, Scope
Triple Constraints
As discussed in class, which of the following companies exerts seller poweras described in "Porter's Competitive Forces Model" using a strategy of maintaining high profit margins by limiting the number of channels that a customer can purchase their products and services
apple
Occurs in parallel with the project's "execution" phase
control
