MIS 4374 Chapter 10
lessons-learned report
A reflective statement that documents important things an individual learned from working on the project
It field constantly changing
-rapid changes in tech create gap -cannot separate soft skills and technical skills -to succeed, every project team member needs both types of skills
Project managers can spend as much as
90% of their time communicating and ti can be difficult to communicate with people effectively
communications management plan
A document that guides project communications
It is important to know what kinds of information will be distributed to particular stakeholders
By analyzing stakeholder communication needs, you can avoid wasting time or money on creating or disseminating unnecessary information
Managing communications
Creating, distributing, storing, retrieving, and disposing of project communications based on the communications management plan
Planning communications management
Determining the information and communication needs of the stakeholders
Push Communication
Information is sent or pushed to recipients without their request via reports, e-mails, faxes, voice mails, and other means. Ensures that the information is distributed, but does not ensure that it was received or understood
Pull Communication
Information is sent to recipients at their request via Web sites, bulletin boards, e-learning, knowledge repositories like blogs, and other means
Interactive communication
Two or more people interact to exchange information via meetings, phone calls, or video conferencing. Most effective way to ensure common understanding
wiki
a website that enables anyone who accesses it to contribute to or modify its content
Geographic location and cultural background
affect complexity of project comms
SharePoint portal
allows users to create custom Web sites to access documents and applications stored on shared devices
google docs
allows users to create, share, and edit documents, spreadsheets, and presentations online
project archives
are a complete set of organized project records that provide an accurate history of the project
progress reports
describe what the project team has accomplished during a certain period of time
status reports
describe where the project stands at a specific point in time
Project Communications Management
ensure timely and appropriate generation, collection, dissemination, storage, and disposition of project information
Because communications is so important on projects
every project should include a communication management plan
Communicating badly
exponentially increases the possibility of making fatal mistakes
monitoring communications
involves ensuring that stakeholder communication needs are met.
The greatest threat to the success of any project
is a failure to communicate
Getting project information to the right people at the right time and in a useful format
is just as important as developing the information in the first place
forecasts
predict future project status and progress based on past information and trends
Receiver of info
rarely interprets it exactly as the sender intended
Most companies spend a lot of money on
technical training, even when employees might benefit more from communications training
Main goal of monitoring communications
to ensure the optimal flow of information throughout the entire project life cycle
kanban boards
visually show tasks that need to be done, are in progress, or are completed
Good communication is
vital to the management and success of IT projects
