MIS 4374 Chapter 10

lessons-learned report

A reflective statement that documents important things an individual learned from working on the project

It field constantly changing

-rapid changes in tech create gap -cannot separate soft skills and technical skills -to succeed, every project team member needs both types of skills

Project managers can spend as much as

90% of their time communicating and ti can be difficult to communicate with people effectively

communications management plan

A document that guides project communications

It is important to know what kinds of information will be distributed to particular stakeholders

By analyzing stakeholder communication needs, you can avoid wasting time or money on creating or disseminating unnecessary information

Managing communications

Creating, distributing, storing, retrieving, and disposing of project communications based on the communications management plan

Planning communications management

Determining the information and communication needs of the stakeholders

Push Communication

Information is sent or pushed to recipients without their request via reports, e-mails, faxes, voice mails, and other means. Ensures that the information is distributed, but does not ensure that it was received or understood

Pull Communication

Information is sent to recipients at their request via Web sites, bulletin boards, e-learning, knowledge repositories like blogs, and other means

Interactive communication

Two or more people interact to exchange information via meetings, phone calls, or video conferencing. Most effective way to ensure common understanding

wiki

a website that enables anyone who accesses it to contribute to or modify its content

Geographic location and cultural background

affect complexity of project comms

SharePoint portal

allows users to create custom Web sites to access documents and applications stored on shared devices

google docs

allows users to create, share, and edit documents, spreadsheets, and presentations online

project archives

are a complete set of organized project records that provide an accurate history of the project

progress reports

describe what the project team has accomplished during a certain period of time

status reports

describe where the project stands at a specific point in time

Project Communications Management

ensure timely and appropriate generation, collection, dissemination, storage, and disposition of project information

Because communications is so important on projects

every project should include a communication management plan

Communicating badly

exponentially increases the possibility of making fatal mistakes

monitoring communications

involves ensuring that stakeholder communication needs are met.

The greatest threat to the success of any project

is a failure to communicate

Getting project information to the right people at the right time and in a useful format

is just as important as developing the information in the first place

forecasts

predict future project status and progress based on past information and trends

Receiver of info

rarely interprets it exactly as the sender intended

Most companies spend a lot of money on

technical training, even when employees might benefit more from communications training

Main goal of monitoring communications

to ensure the optimal flow of information throughout the entire project life cycle

kanban boards

visually show tasks that need to be done, are in progress, or are completed

Good communication is

vital to the management and success of IT projects