MIS CH 9

________ is the last phase in the customer life cycle.

Churn

Which of the following statements is true of enterprise resource planning (ERP) application programs?

During the ERP development process, the development team sets configuration parameters that specify how ERP application programs will operate.

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Enterprise application integration (EAI)

________ offers Business Cloud, an enterprise resource planning (ERP) solution that can be used as a software service, can be installed on the customer's servers and managed by personnel.

Infor

Which of the following statements is true of business process reengineering?

It is a very expensive process.

Which of the following statements is true of Oracle's enterprise resource planning (ERP) products?

Oracle has never been known to create easy-to-use ERP products.

Which of the following statements is true of personal information systems?

Personal information systems have a single user only, and so the procedures are probably not documented or formalized.

________ is the worldwide leader of enterprise resource planning (ERP) vendors.

SAP

Which of the following is a characteristic of enterprise information systems?

They typically have hundreds to thousands of users.

Which of the following statements is true of customer relationship management (CRM) systems?

They vary in the degree of functionality they provide

Which of the following is most likely to make use of an inter-enterprise information system?

They vary in the degree of functionality they provide.

Which of the following aspects that impact enterprise resource planning (ERP) differs among companies of different sizes?

availability of skilled IT staff

________ is the activity of altering the existing business processes and designing new ones to take advantage of new information systems.

business process reengineering

Enterprise resource planning (ERP) helps in ________.

consolidating business operations into a single, consistent computing platform

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

developing committees and steering groups for process management

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

distributed systems

The problems posed by information silos ultimately lead to ________.

increased costs for an organization

Which of the following is an example of a supply chain activity?

inventory management

Inherent processes are ________.

predesigned procedures for using software products

The first phase in the customer life cycle involves ________.

sending messages to target audiences to attract customer prospects