MIS CH1&2

Which of the following describes a stakeholder? a leadership plan that achieves a specific set of goals or objectives a feature of a product or service on which customers place a greater value a person or group that has an interest or concern in an organization information about a competitive environment

a person or group that has an interest or concern in an organization

What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance?

benchmarking

Which of the following is considered information?

best-selling item by month

What is a segment of a company representing a specific business function?

business unit

Which of the following is considered a structured decision or strategic decision? Question 50 options: reordering inventory deciding to enter a new market creating the employee weekly staffing schedule creating the employee weekly production schedule

deciding to enter a new market

Middle management, managers, and directors are all employees at the ________ level.

managerial

Which group of stakeholder's primary interests include reliable contracts, ethical materials handling, and responsible production?

partners/supplier

When analyzing the book store industry, some of today's businesses compete with different business strategies and cost strategies. Which of the following is using a broad market competitive scope along with a low-cost strategy?

Amazon

What is a task in a business process?

BPMN activity

What is represented by a diamond shape in a business process model?

BPMN gateway

Which of the following business ideas is not using AI?

Best Buy implements a software system that will determine how many customers are needed to increase gross profits to $5 million.

Who is responsible for collecting, maintaining, and distributing company knowledge?

CKO

Which of the following represents an internal key performance indicator that shows the earning power of a project? market share return on intelligence sensitivity analysis return on investment

ROI

Automating a business process that contains ________ or _________ will magnify or amplify these problems if they are not corrected first.

bottlenecks; redundancies

What is the ability of a machine to see in dim light or to detect weak impulses at invisible wavelengths?

machine-vision sensitivity

Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Jenny?

managerial

In terms of system thinking, what is process?

the computer program that processes the data

What is the primary goal of using As-Is and To-Be process models?

to determine what the problem is and then how to solve it

What is the basic business system that serves the operational level and assists in making structured decisions?

transaction processing system

Saved When considering the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate?

upper right hand corner

Which of the following is a type of effectiveness MIS metric? transaction speed system availability usability throughput

usability

Your boss, Kerry Miller, has asked you to analyze the soft drink industry using Porter's Five Forces Model. Which of the following represents buyer power in the soft drink industry? Pepsi requires stores that carry Pepsi products to commit to minimum orders of 1,000 cases. Walmart negotiates a lower cost per bottle from Coke in exchange for premium shelf space in every Walmart store. Zevia Natural Diet Soda begins selling directly over the Internet. vitamin water, fruit juice, coffee

wlamart

What area does a data scientist extract knowledge from to identify trends? statistical analysis data mining advanced analytics on big data All of the answers are correct.

All of the answers are correct.

If you were thinking about a home theater system, which of the following represents the feedback? the DVD player, DVD movie, speakers, TV, and electricity playing the movie, including the audio through the speakers and the video on the TV a message stating that the disk is dirty and cannot be played spinning the disk to play, pause, rewind, or fast forward

a message stating that the disk is dirty and cannot be played

Which of the following provides an accurate definition of systems thinking? a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part a way of monitoring individual components including an input, the process, and an output while continuously gathering feedback on the entire system a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on the entire system a way of monitoring singular parts of a system by viewing a single input that is processed or transformed to produce an entire system that is continuously monitored to gather feedback on each individual part

a way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part

Which of the following decisions does a firm need to make as soon as it has identified the activities from the value chain that are bringing the highest added value to their customers? target high value-adding activities to further enhance their value target low value-adding activities to increase their value perform some combination of the two All of the answers are correct.

all

Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company monthly plans monthly budgets monthly staffing All of the answers are correct.

all

Which of the following offers an example in which Porter's five forces are mostly weak and competition is low?

an international hotel chain purchasing milk

Cheryl Steffan is the operations manager for Nature's Bread Company, which specializes in providing natural products for health-conscious individuals. Cheryl is responsible for compiling, analyzing, and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day. Which of the following is an example of the type of information Cheryl would be using to successfully perform her job?

best-selling product by day

Who is responsible for determining the types of information the enterprise will capture, retain, analyze, and share?

chief data officer (CDO)

What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?

critical success factors

The chief automation officer is a new executive level we might see created over the next decade. Which of the following includes the roles and responsibilities of this officer?

determine if a person or business process can be replaced by a robot or software

What types of metrics measure customer satisfaction? efficiency MIS metrics effectiveness MIS metrics both efficiency and effectiveness MIS metrics both ROI and market share

effectiveness MIS

What does a SWOT analysis perform?

evaluates an organization's strengths, weaknesses, opportunities, and threats

What is an optimizing system that can find and evaluate solutions with many more possibilities, faster, and more thoroughly than a human?

genetic algorithm

What data is generated by humans in interaction with computers?

human-generated

Assume you are in the business of producing and selling cars. If you could produce more cars with the same input, what would happen to your productivity and profits assuming the price of your cars remains the same?

increase in productivity, increase in profits

Kevin Campbell is an incoming freshman at your college. Kevin is frustrated by the cost of books, tuition, and expenses, and he needs to purchase a rather expensive laptop. In an effort to save money, Kevin begins a Facebook group finding other college students who need to purchase laptops. Soon, Kevin's Facebook group has close to 100,000 students. Kevin decides to collectively approach different computer companies to see if his group qualifies for a special discount. What business strategy is Kevin using to purchase laptops?

increasing buyer power

What is business intelligence?

information collected from multiple sources that analyzes patterns, trends, and relationships for strategic decision making

The lettuce, tomatoes, patty, bun, and ketchup are included in which category of making a hamburger?

input

What resides within the minds of members, customers, and colleagues and include physical structures and recorded media?

knowledge assets

Which of the following is NOT a type of machine learning?\ supervised machine learning unsupervised machine learning transfer machine learning market share machine learning

market share

What are measurements that evaluate results to determine whether a project is meeting its goals?

metrics

Which of the following is similar to a focused strategy versus a broad strategy? large market versus leadership large market versus uniqueness niche market versus large market niche market versus generic

niche market versus large market

What type of decision is the following: How many employees do we need to staff for Memorial Day? operational decision managerial decision strategic decision All of the answers are correct.

operational

Which of the following represents a business process you would find in the operations management department? ordering inventory processing sales promoting of discounts paying of accounts payable

ordering inventory

The actual hamburger is included in which category of making a hamburger? input process output All of the answers are correct.

output

In a SWOT analysis, opportunities and threats originate________ an organization.

outside externally

Which of the following represents the types of data commonly found in the operations management department?

production data

Which of the following business processes would you find in the marketing and sales division? manufacturing inventory enrolling employees in a health care plan promoting of discounts creating financial statements

promoting of discounts

What is sample bias?

a problem with using incorrect training data to train the machine

What type of report changes automatically during creation?

dynamic report