MIS Chapter 10 Study Guide

________ is a term that refers to techniques and methods for preparing and supporting individuals and teams throughout an organizational transition.

Batch processing Change management Computer-integrated manufacturing Enterprise resource planning Change management

________ are designed to correct a lack of communication among ________.

ERP systems; FAIS ERP systems; TPS FAIS; TPS FAIS; ERP systems ERP systems; FAIS

________ eliminates the need for the company to submit purchasing orders.

FAIS CRM TPS VMI VMI

Which of the following statements is NOT true?

In order to be effective, IS systems need to be owned by the organization itself. Understanding IS within your organization will help increase your productivity. IS systems are intended to support internal processes. IS plays a critical role in both small and large organizations. In order to be effective, IS systems need to be owned by the organization itself.

________ is an approach that integrates various automated factory systems.

MRP CIM TPS CRM CIM

________ is part of the ________ process and occurs when the company is trying to fulfill a specific customer order.

Make-to-order; fulfillment Make-to-stock; production Make-to-order; production Make-to-stock; fulfillment Make-to-order; production

________ is part of the ________ process and occurs when the company is trying to increase its inventory.

Make-to-order; procurement Make-to-order; production Make-to-stock; production Make-to-stock; procurement Make-to-stock; production

________ is a more complex, integrated software that can handle money and labor in addition to production, purchasing, and inventory management planning.

SCM MRP MRP II TPS MRP II

________ is part of the ________ process and involves sending goods that are in the warehouse to customer.

Sell-from-stock; procurement Configure-to-order; procurement Sell-from-stock; fulfillment Configure-to-order; fulfillment Sell-from-stock; fulfillment

A(n) ________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

TPS CRM ERP SCM TPS

________ is a business strategy that enables manufacturers to share product-related data that support product design and development and supply chain operations.

TPS MRP PLM CIM PLM

Only one person can update a TPS at a time.

True False False

ERP helps get rid of information silos caused by FAIS.

True False True

Organizations can use SaaS to acquire cloud-based ERP systems.

True False True

TPSs have to efficiently handle both high volumes of data and large variations in those volumes.

True False True

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report.

ad hoc drill-down collaborative key factor drill-down

Most organizations design TPS to process transactions as soon as they occur. This is called ________.

batch processing source data processing OLTP OLAP OLTP

A(n) ________ report summarizes the performance of critical activities.

comparative ad hoc key indicator drill-down key indicator

A(n) ________ report displays a greater level of detail.

comparative drill-down ad hoc key indicator drill-down

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.

exception routine ad hoc drill-down ad hoc

The ________ process originates in the sales department and ends in the accounting department.

fulfillment procurement marketing production fulfillment

SCM systems are ________ systems.

interorganizational exterorganizational intraorganizational extraorganizational interorganizational

Systems that manage processes originating in one company and concluding in another company are called ________ systems.

intraorganizational exterorganizational nterorganizational extraorganizational interorganizational

As the CEO of Widget Inc., you get a monthly report on the percentage of orders going through e-commerce. This is a(n) ________ report.

routine ad hoc on-demand exception routine

A TPS supports the monitoring, collecting, storage, and processing of ________ from the organization's basic business transactions.

wisdom information data knowledge data