MIS Chapter 13

51) Object-oriented modeling is based on the concepts of: A) class and inheritance. B) classes and objects. C) objects and relationships. D) objects and inheritance. E) classes and relationships.

A) class and inheritance.

54) ________ describe the transformation occurring within the lowest level of the data flow diagrams. A) Design requirements B) Information requirements C) Technology design plans D) object-oriented frameworks E) Process specifications

E) Process specifications

30) A systems analysis includes a(n) ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint. A) feasibility study B) data flow diagram C) logical design D) systems design document E) request for proposal

A) feasibility study

46) An entire information system is broken down into its subsystems by using: A) high-level data flow diagrams. B) low-level data flow diagrams. C) process specifications. D) structured diagrams. E) logical design diagrams.

A) high-level data flow diagrams.

23) Unit testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. C) involves testing the entire system with real-world data. D) provides the final certification that the system is ready to be used in a production setting. E) tests each program separately.

E) tests each program separately.

14) Rationalization of procedures describes a radical rethinking of the business models.

FALSE

15) Organizations will adjust to new information systems without any special efforts if the system is a good system to begin with.

FALSE

36) Information systems can only have one possible design.

FALSE

37) Documentation reveals how well a system works from both a technical standpoint, but not an end-user standpoint.

FALSE

38) Systems development activities always take place in sequential order.

FALSE

57) Objects are grouped into hierarchies, and hierarchies into classes.

FALSE

58) Traditional structured development is more incremental than object-oriented development.

FALSE

74) A prototype is a working version of an information system that serves as a final model.

FALSE

76) A primary benefit of offshore outsourcing is that this can substantially reduce hidden costs.

FALSE

91) In component-based development, applications are developed one small portion at a time, with each portion able to function independently.

FALSE

93) Native apps are cheap to develop and only one version is required for different mobile operating systems.

FALSE

95) DevOps stands for "development opportunities."

FALSE

97) Companies using DevOps, like Netflix, can update its production systems with new software in a matter of months.

FALSE

8) In order, what are the first three steps in BPM? A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process. B) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process. C) 1. identifying processes for change, 2. designing the new process, 3. implementing the new process. D) 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process. E) 1. designing new processes, 2. analyzing existing processes, 3. identifying processes for change.

A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process.

88) ________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback. A) Agile B) Rapid application C) Joint application D) Object-oriented E) DevOps

A) Agile

3) Which of the following is more powerful than rationalization of procedures? A) Business process redesign B) TQM C) Automation D) Six sigma E) Systems analysis and design

A) Business process redesign

53) Which of the following statements about CASE is not true? A) CASE provides hardware and software tools. B) To be used effectively, CASE tools require organizational discipline. C) CASE tools can improve communication between users and technical specialists. D) CASE tools support iterative design. E) CASE tools facilitate the creation of clear documentation.

A) CASE provides hardware and software tools.

82) What is the purpose of responsive web design? A) It allows one website to serve different platforms, such as tablets, PCs, and mobile phones. B) It allows websites to respond quickly to changing user needs. C) It enables websites to customize design according to user preferences. D) It enables websites to customize content based on user location and preferences. E) It enables different people to responsively program the system.

A) It allows one website to serve different platforms, such as tablets, PCs, and mobile phones.

19) Which conversion process introduces the system first to a limited portion of the organization? A) Pilot study strategy B) Phased approach strategy C) Limited cutover strategy D) Parallel strategy E) Parallel approach strategy

A) Pilot study strategy

85) The process of creating workable information systems in a very short period of time is called: A) RAD. B) JAD. C) prototyping. D) systems analysis and design. E) end user design.

A) RAD.

69) What is the primary driving factor for firms in selecting domestic outsourcing firms to build system solutions? A) To take advantage of technical skills the firm does not have B) To save labor costs C) To avoid change management issues D) To reduce the cost of hardware E) To avoid offshore outsourcing

A) To take advantage of technical skills the firm does not have

65) In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin? A) Traditional B) Prototyping C) RAD D) JAD E) Object oriented development

A) Traditional

90) Which of the following statements about mobile web apps is true? A) Users access mobile web apps through their mobile device's web browser. B) A mobile web app resides on the user's device. C) A mobile web app only works on certain mobile platforms. D) A mobile web app requires the user to sign onto a web page. E) A mobile web app requires the user to login to a web service.

A) Users access mobile web apps through their mobile device's web browser.

47) To understand and define the contents of data flows and data stores, system builders use: A) a data dictionary. B) process specifications diagrams. C) user documentation. D) data flow diagrams. E) systems analysis.

A) a data dictionary.

33) During the ________ stage of system development, system specifications that were prepared during the design stage are translated into software code. A) programming B) systems analysis and design C) implementation D) conversion E) acceptance testing

A) programming

48) To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use: A) structure charts. B) Gantt and PERT charts. C) process specifications. D) data flow diagrams. E) user documentation.

A) structure charts.

7) ________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes. A) Business process redesign B) Business process management C) CASE tools D) TQM E) Systems analysis and design

B) Business process management

87) Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development? A) Object-oriented development B) Component-based development C) Structured methodologies D) RAD E) Agile development

B) Component-based development

34) ________ is the process of changing from the old system to the new system. A) Implementation B) Conversion C) Systems analysis and design D) Programming E) End user involvement

B) Conversion

50) In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related? A) Degree would be a sister class to Mathematics and Physics. B) Degree is a superclass to Mathematics and Physics. C) Mathematics and Physics would be ancestors to Degree. D) Degree would be a subclass to Mathematics and Physics. E) Math, Physics and Degree are sister classes.

B) Degree is a superclass to Mathematics and Physics.

71) As a technical project manager, you have decided to propose implementing a prototyping methodology for a small web-based design project. What is the order of steps you will follow in this project? A) Develop the prototype; use the prototype; revise and enhance the prototype. B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype. C) Define the requirements, develop solutions, select the best prototype, and implement the prototype. D) Define the requirements, develop the prototype, revise and enhance the prototype. E) Select the best prototype, define the requirements, and implement the prototype.

B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype.

31) ________ provide(s) a detailed statement of the information needs that a new system must satisfy; identifies who needs what information, and when, where, and how the information is needed. A) Systems analysis and design documents B) Information requirements C) A data flow diagram D) A feasibility study E) Requests for proposal

B) Information requirements

86) Which type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level? A) RAD B) JAD C) Prototyping D) End-user development E) Traditional

B) JAD

20) Which process develops a detailed description of the functions that a new information system must perform? A) Feasibility study B) Requirements analysis C) Systems design D) Test plan development E) Management plan

B) Requirements analysis

29) In what stage of systems development are design specifications created? A) Systems analysis B) Systems design C) Testing D) Conversion E) Implementation

B) Systems design

4) A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of: A) automation. B) rationalization of procedures. C) paradigm shift. D) TQM. E) six sigma.

B) rationalization of procedures.

27) In the direct cutover conversion strategy, the new system: A) is tested by an outsourced company. B) replaces the old one at on an appointed day. C) and the old are run together. D) is introduced in stages. E) the old and new systems are run in parallel.

B) replaces the old one at on an appointed day.

21) Systems design: A) determines whether a solution is feasible from a financial and organizational standpoint. B) shows how the new system will fulfill the information requirements. C) identifies which users need what information, where, when and how. D) is concerned with the logical view of the system solution. E) translates system specifications into software program code.

B) shows how the new system will fulfill the information requirements.

24) System testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. C) tests each program separately. D) provides the final certification that the system is ready to be used in a production setting. E) tests the information requirements of a system.

B) tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

89) Compared to the use of proprietary components, web services promise to be less expensive and less difficult to implement because of: A) their ability to integrate seamlessly with legacy systems. B) their ability to enable communication among different systems using universal standards. C) the ubiquity of the Internet. D) the ability to reuse web services components. E) their use of custom programming.

B) their ability to enable communication among different systems using universal standards.

81) A native mobile app is: A) a mobile website. B) a mobile web app. C) a standalone application that does not use a browser. D) a responsive mobile app. E) one that can only operate on selected devices.

C) a standalone application that does not use a browser.

61) End user development: A) allows end users to create highly complex information systems. B) increases the time and steps required to produce a finished application when compared to professional development. C) allows ends users to develop simple information systems. D) requires more time to develop systems. E) requires formal assistance from technical specialists.

C) allows ends users to develop simple information systems.

26) In a parallel conversion strategy, the new system: A) is tested by an outsourced company. B) replaces the old one on an appointed day. C) and the old are run together for a time. D) is introduced only to a limited area first. E) is slowly converted from the old system.

C) and the old are run together for a time.

1) The four kinds of structural organizational change enabled by IT, in order from least to most risky, are: A) rationalization, automation, reengineering, and redesigning. B) rationalization, automation, reengineering, and paradigm shift. C) automation, rationalization, redesigning, and paradigm shift. D) automation, redesigning, restructuring, and paradigm shift. E) paradigm shift, reengineering, rationalization, and automation.

C) automation, rationalization, redesigning, and paradigm shift.

28) Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed: A) acceptance. B) production. C) maintenance. D) post-implementation. E) implementation.

C) maintenance.

52) Object-oriented development could potentially reduce the time and cost of writing software because: A) object-oriented programming requires less training. B) iterative prototyping is not required. C) objects are reusable. D) a single user interface object can be used for the entire application. E) it's not necessary to use a formal methodology to design a system.

C) objects are reusable.

5) An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of: A) automation. B) rationalization of procedures. C) paradigm shift. D) business process redesign. E) organizational change.

C) paradigm shift.

49) In object-oriented development: A) the class is used as the basic unit of systems analysis and design. B) an object is a collection of data that is acted on by external processes. C) processing logic resides within objects. D) a strict, step-by-step development process is essential. E) data and processes are separated.

C) processing logic resides within objects.

32) A(n) ________ is the model or blueprint for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis. A) feasibility study B) data flow diagram C) systems design document D) information requirements document E) request for proposal

C) systems design document

22) Transferring data from a legacy system to the new system would be defined by which category of system design specifications? A) Input B) Database C) Manual procedures D) Conversion E) Implementation

D) Conversion

84) Which of the following is not a top priority in mobile application development? A) Designing for multitouch B) Saving resources C) Limiting the use of keyboards D) Designing for keyboard data entry E) Designing for a mobile device's camera or other features

D) Designing for keyboard data entry

9) What is the greatest barrier to successful business process change? A) Ineffective project management B) Usability of implemented solution C) Selecting the correct process to change D) Organizational culture E) Poor choice of technology

D) Organizational culture

66) You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project? A) RAD B) JAD C) End-user development D) Prototyping E) Traditional

D) Prototyping

6) The idea that the achievement of quality control is an end in itself describes a main concept of: A) BPM. B) BPR. C) six sigma. D) TQM. E) systems analysis and design.

D) TQM.

68) Which of the following may occur when systems are created rapidly, without a formal development methodology? A) End users can take over the work of IT specialists. B) The organization quickly outgrows the new system. C) Hardware, software, and quality standards are less important. D) Testing and documentation may be inadequate. E) IT specialists dominate the design of the system.

D) Testing and documentation may be inadequate.

64) In the traditional systems life cycle, end users: A) are important and ongoing members of the team from the original analysis phase through maintenance. B) are important only in the testing phases. C) have no input. D) are limited to providing information requirements and reviewing the technical staff's work. E) control the development of the system.

D) are limited to providing information requirements and reviewing the technical staff's work.

11) BPM software provides tools that help business do all of the following except: A) identify and document processes requiring improvement. B) create models of improved processes. C) capture and enforce business rules for performing processes. D) capture and identify information system requirements for a new system. E) integrate existing systems to support new or redesigned processes.

D) capture and identify information system requirements for a new system.

45) The primary tool for representing a system's component processes and the flow of data between them is the: A) data dictionary. B) process specifications diagram. C) structure chart. D) data flow diagram. E) object-oriented chart.

D) data flow diagram.

83) A "responsive design" for mobile applications is a design that responds to a user's: A) needs. B) location. C) voice commands. D) digital device and screen size. E) gestures.

D) digital device and screen size.

2) In automation: A) more manual steps are required. B) business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks. C) the nature of the business is rethought. D) employees are enabled to perform their tasks more efficiently. E) business processes are added.

D) employees are enabled to perform their tasks more efficiently.

12) A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself. A) automation program B) rationalization program C) systems analysis D) paradigm shift E) business process redesign program

D) paradigm shift

25) Acceptance testing: A) includes all the preparations for the series of tests to be performed on the system. B) tests the functioning of the system as a whole. C) tests each program separately in the system. D) provides the final certification that the system is ready to be used in a production setting. E) tests the conversion of legacy data to the new system.

D) provides the final certification that the system is ready to be used in a production setting.

70) A software package evaluation process is often based on a series of questions sent to vendors, called a(n): A) systems design document. B) strategic planning document. C) information systems management plan. D) request for proposal. E) logical design document.

D) request for proposal.

10) Possible functions of BPM tools include all of the following except: A) integrating existing systems to support business processes' improvements. B) automating business processes. C) identifying and document business processes. D) testing the security of business processes. E) designing new processes.

D) testing the security of business processes

63) The oldest method for building information systems is: A) component-based development. B) prototyping. C) object-oriented development. D) the systems life cycle. E) computer-aided software engineering.

D) the systems life cycle.

35) The entire system-building effort is driven by: A) six sigma. B) feasibility studies. C) documentation. D) user information requirements. E) available information technology.

D) user information requirements.

62) Organizational software packages often include ________ features that allow the software to be modified to meet organizational requirements. A) automation B) object oriented C) programming D) design E) customization

E) customization

67) A systems building approach in which the system is developed as successive versions, each version reflecting requirements more accurately, is described to be: A) end-user oriented. B) prototyped. C) object-oriented. D) agile. E) iterative.

E) iterative.

13) The most common form of IT-enabled organizational change is automation.

TRUE

16) Six sigma describes the measurement of quality as 3.4 defects per million.

TRUE

55) A data flow diagram offers a logical and graphical model of information flow, partitioning a system into modules that show manageable levels of detail.

TRUE

56) A structure chart is a top-down chart, showing each level of design, its relationship to other levels, and its place in the overall design structure.

TRUE

59) CASE tools facilitate the creation of clear documentation and the coordination of team development efforts.

TRUE

72) The systems life cycle methodology maintains a formal division of labor between end users and information systems specialists.

TRUE

73) Prototyping is more iterative than the conventional lifecycle.

TRUE

75) End-user-developed systems can be completed more rapidly than those developed through the conventional systems lifecycle.

TRUE

77) A request for proposal (RFP) is a detailed list of questions submitted to software vendors.

TRUE

92) Responsive web design enables websites to change layouts according to the user's screen size.

TRUE

94) Web services are less expensive to weave together than proprietary components.

TRUE

96) DevOps emphasizes close collaboration between the software developers and IT operational staff.

TRUE