MIS EXAM 3

An upscale organic foods grocery chain is implementing an information system that will enable it to add same-day home delivery of groceries to its customers. This is an example of rationalization of procedures. automation. organizational change. business process redesign. paradigm shift.

paradigm shift.

MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems. True False

True

A(n)________ report is produced when a user enters various values in a pivot table to filter data. drill-down SQL production ad hoc parameterized

parameterized

Making judgments and taking action on the basis of narrow or personal characteristics is referred to as globalization. localization. particularism. cooptation. prejudicial.

particularism.

More timely information is a intangible benefit of information systems. True False

True

Object-oriented development is more incremental than traditional structured development. True False

True

One major telecommunications challenge in an international setting is making data flow seamlessly across networks shaped by disparate national standards. True False

True

Prototyping is more iterative than the conventional lifecycle. True False

True

Real options pricing models use the concept of options valuation borrowed from the financial industry. True False

True

Responsive Web design enables Web sites to change layouts according to the user's screen size. True False

True

Structured decision making is most prevalent at lower organizational levels. True False

True

The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others. True False

True

The cost of a project is based on the time to complete a project multiplied by the cost of human resources required to complete the project. True False

True

The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics. True False

True

The goal of sociotechnical design is to create systems where the organization and the technology change and adjust to one another. True False

True

The growth of powerful communications technologies and the emergence of world cultures create the condition for global markets. True False

True

The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization. True False

True

The relationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts. True False

True

The system is not in production until conversion is complete. True False

True

The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system. True False

True

The third stage in Simon's description of decision making is choice. True False

True

To comply with European privacy laws, many multinational firms have developed information systems within each European country. True False

True

Transaction and clerical systems that displace labor and save space typically produce more measurable, tangible benefits than management information systems. True False

True

What-if analysis works forward from known or assumed conditions. True False

True

While private networks have guaranteed service levels and better security than the Internet, the Internet is the primary foundation for global corporate networks when lower security and service levels are acceptable. True False

True

You would use location analytics to determine how best to route your deliveries of products to retail outlets. True False

True

The worth of systems from a financial perspective essentially revolves around the issue of asset utilization. adherence to information requirements. return on invested capital. total cost of ownership. the cost of computing equipment.

return on invested capital.

User concerns and designer concerns are usually the same at the beginning of the project but may diverge later as the system is built. True False

False

With the growth of the Internet and reliable phone networks, skilled consultants are readily available to companies operating in global markets. True False

False

Which of the following is not an example of a BI predefined production report? direct and indirect spending workforce demographics revenue forecasts order cycle time supplier performance

revenue forecasts

A(n) ________ is an organizational change that involves rethinking the nature of the business and the nature of the organization itself. rationalization program automation program systems analysis and design paradigm shift business process redesign program

paradigm shift

Hybrid AI applications are being implemented in home appliances, such as washing machines. True False

True

Intangible benefits generally do not lead to quantifiable gains in the long run. True False

True

Micromarketing describes the direct marketing of products to individuals rather than groups. True False

False

Objects are grouped into hierarchies, and hierarchies into classes. True False

False

________ provide(s) a methodology and tools for dealing with the organization's ongoing need to revise and optimize its numerous business processes. Business process management CASE tools Business process redesign Systems analysis and design TQM

Business process management

There are two primary global organization types: management centralized in the home country or distributed to foreign centers. True False

False

Particularism is a concept based on accepting a shared global culture and the penetration of domestic markets by foreign goods and services. True False

False

Scoring models are most commonly used to make the final decision when selecting different systems . True False

False

The collapse of the Eastern block has retarded the growth of a world culture. True False

False

The growth of powerful communications technologies and the emergence of world cultures have failed to create a foundation for global markets. True False

False

The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects. True False

False

The larger the systems project, the greater the chance that the project will be completed on time, within budget, and according to project requirements. True False

False

The oldest method for building information systems is prototyping. True False

False

In order, what are the first three steps in BPM? 1. designing new processes, 2. analyzing existing processes, 3. identifying processes for change. 1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process. 1. analyzing processes to change, 2. designing the new process, 3. measuring the optimized process. 1. analyzing existing processes, 2. identifying processes for change, 3. designing the new process. 1. identifying processes for change, 2. designing the new process, 3. implementing the new process.

1. identifying processes for change, 2. analyzing existing processes, 3. designing the new process.

About ________ percent of the United States GDP is produced by the knowledge and information sectors. 65 85 25 15 45

45

On average, private sector IT projects underestimated budget and delivery time of systems by ________ percent. 40 30 70 50 60

50

Effective networked systems must have a shared management culture that crosses cultural barriers. culture of shared applications development. powerful telecommunications backbone. both B and C. A, B, and C.

A, B, and C.

Technology that consists of computer-based systems that attempt to emulate human behavior is called fuzzy logic. learning management systems. AI technology. neural networks. genetic algorithms.

AI technology.

________ seeks to enhance human perception by combining a live direct view of the physical world with computer-generated images. CAD VRML AR LMS KWS

AR

________ development focuses on rapid delivery of working software by breaking a large project into a series of small sub-projects that are completed in short periods of time using iteration and continuous feedback. Traditional Rapid application Object-oriented Joint application Agile

Agile

Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? All four steps are performed by humans with the support of high-speed, high-volume DSS and ESS. Only the initial step is performed by the software; the final three steps are handled by humans. All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow. The first two steps of Simon's framework are eliminated and the final two steps are handled by software algorithms. The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers.

All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.

The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called benchmarks. KPIs. business intelligence. the balanced scorecard method. BPM.

BPM.

Which types of systems are widely used by manufacturing and distribution firms to connect to suppliers on a global basis? CRM systems management information systems EDI systems TPS systems enterprise systems

EDI systems

In this technique, descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics. LMS CBR fuzzy logic data mining expert systems

CBR

________ is the process of changing from the old system to the new system. Systems analysis and design Implementation End user involvement Programming Conversion

Conversion

In component-based development, applications are developed one small portion at a time, with each portion able to function independently. True False

False

________ are visual tools for presenting performance data in a BI system. Ad hoc report creation Dashboards and scorecards Paramaterized reports Scenarios and models Reports and the drill-down feature

Dashboards and scorecards

In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related? Degree is a superclass to Mathematics and Physics. Degree would be a sister class to Mathematics and Physics. Math, Physics and Degree are sister classes. Mathematics and Physics would be ancestors to Degree. Degree would be a subclass to Mathematics and Physics.

Degree is a superclass to Mathematics and Physics.

Mandatory use of a system is one effective way of overcoming user resistance to an information system. True False

False

Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? TPS DSS ESS CDSS MIS

ESS

An information system which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of ESS. CDSS. MIS. DSS. GIS.

ESS.

A Gantt chart graphically depicts project tasks and their interrelationships. True False

False

A benefit of using TCO analysis to evaluate an information technology investment is that it is able to incorporate intangible and "soft" factors such as benefits and complexity costs. True False

False

A primary benefit of offshore outsourcing is that this can substantially reduce hidden costs. True False

False

Global systems allow fixed costs to be amortized over a much smaller customer base. True False

False

In a franchiser business strategy, each foreign unit designs its own solutions and systems. True False

False

A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group. GDSS CDSS DSS ESS GIS

GDSS

Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? DSS Executive support systems location analytics GIS GDSS

GIS

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it? PERT chart Gantt chart both A and B neither A nor B

Gantt chart

The ________ reviews and approves plans for systems in all divisions. IS steering committee corporate strategic planning committee project team chief executive officer (CEO) project management group

IS steering committee

The chapter outlines four steps in developing an effective global system solution. Which of the following is not one of these steps? Define the core business processes. Choose a developmental approach, incremental, evolutionary, or other. Make the benefits clear. Identify outdated legacy systems to be replaced. Identify the core systems to coordinate centrally.

Identify outdated legacy systems to be replaced.

As a technical project manager, you have decided to propose implementing a prototyping methodology for a small Web-based design project. What is the order of steps you will follow in this project? Select the best prototype, define the requirements, and implement the prototype. Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype. Develop the prototype; use the prototype; revise and enhance the prototype. Define the requirements, develop solutions, select the best prototype, and implement the prototype. Define the requirements, develop the prototype, revise and enhance the prototype.

Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype.

Which of the following statements best describes the business value of improved decision making? Improved decision making enables senior executives to more accurately foresee future financial trends. Improved decision making strengthens customer and supplier intimacy, which reduces costs. Improved decision making creates a better organizational culture. Improved decision making creates better products. Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.

________ provide(s) a detailed statement of the information needs that a new system must satisfy; identifies who needs what information, and when, where, and how the information is needed. Information requirements Feasibility study Request for proposal A data flow diagram Systems analysis and design document

Information requirements

Which of the following is not one of the main four dimensions of knowledge described in the chapter? Knowledge has a location. Knowledge is a firm asset. Knowledge has different forms. Knowledge is situational. Knowledge is timeless.

Knowledge is timeless.

What is the purpose of responsive Web design? It enables different people to responsively program the system. It enables Web sites to customize design according to user preferences. It enables Web sites to customize content based on user location and preferences. It allows Web sites to respond quickly to changing user needs. It allows one Web site to serve different platforms, such as tablets, PCs, and mobile phones.

It allows one Web site to serve different platforms, such as tablets, PCs, and mobile phones.

Which of the following statements about 3D printing is not true? It is only usable to make prototypes. It creates objects layer by layer. It uses specifications in a digital file. It is also called additive manufacturing. It creates solid objects.

It is only usable to make prototypes.

Which of the following does not describe the dimensions of knowledge in a firm? It is subject to the laws of diminishing returns. It is enmeshed in a firm's culture. It is contextual and applicable only in relevant situations. It is intangible. It is a cognitive event involving mental models.

It is subject to the laws of diminishing returns.

Which type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level? traditional RAD JAD prototyping end-user development

JAD

Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called parameters. the balanced scorecard method. BPM. KPIs. benchmarks.

KPIs.

Which of the following is not a typical component or capability of an enterprise content management system? tagging tools KWS social networking tools digital asset management LMS

KWS

Specialized systems built for engineers, scientists, and other knowledge workers charged with discovering and creating new knowledge for a company are called wikis. CAD systems. KMS. LMS. KWS.

KWS.

What is meant by the statement "knowledge is sticky"? Knowledge is universally applicable. Knowledge works only in certain situations. Knowledge is hard to move. Knowledge is intangible. Knowledge is difficult to replace.

Knowledge is hard to move.

Which of the following statements is not an accurate description of the importance of knowledge to a firm? Much of the firm's value relies on being able to create knowledge. Knowledge enables firms to become more efficient in their use of scarce resources. Knowledge is unconditional. Knowledge experiences network effects as more people share it. Knowledge should be seen as an intangible key asset.

Knowledge is unconditional.

Which of the following statements best describes the relationship between collaboration and knowledge management? As knowledge increases, so does collaboration. Knowledge is useful only when shared with others. Knowledge is the end product of collaboration. Without knowledge, collaboration is difficult. Knowledge doesn't exist without collaboration.

Knowledge is useful only when shared with others.

________ often are designed and optimized for the specific tasks to be performed. LMS Virtual simulators Graphics programs CAD stations Knowledge workstations

Knowledge workstations

An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of BI. DSS. MIS. GIS. GDSS.

MIS.

________ is the study of how computer programs can improve their performance without explicit programming. Intelligent techniques COP Machine learning Neural networks Genetic algorithms

Machine learning

Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? Managers prefer oral forms of communication. Managers give high priority to maintaining a diverse web of contacts. Managers perform a great deal of work at an unrelenting pace. Managerial activities are fragmented. Managers prefer regular, written reports on firm activities.

Managers prefer regular, written reports on firm activities.

The most widely used project management software today is IBM Project Guide. Microsoft Project. Microsoft Excel. Vertabase.

Microsoft Project.

Which of the following describes a difference between neural networks and genetic algorithms? Neural networks are programmed to "learn." Genetic algorithms are designed to work with small amounts of data, while neural networks can handle large quantities of data. Genetic algorithms are designed to process large amounts of information. Neural networks are a type of machine learning, whereas genetic algorithms are static programs. Genetic algorithms are a type of knowledge discovery, while neural networks are an intelligent technique.

Neural networks are programmed to "learn."

Based on your reading of the chapter, why should companies avoid creating an all-encompassing, new global system when moving towards global operations? It is difficult to quantify and explain the benefits of information systems that are large. This approach will fail because of a lack of concrete objectives. This approach may fail due to a lack of visibility. "Grand design" approaches typically fail to identify centers of excellence. Opposition is strengthened because of requirements for huge resources.

Opposition is strengthened because of requirements for huge resources.

Of the following, which is one of the central principles recommended in this chapter for a firm organizing itself for international business? Establish multiple offices for international systems and a global CIO position. Centralize production, but decentralize marketing and sales to be close to the customer. Develop and operate systems units at the international level first. Organize value-adding activities along lines of comparative advantage. Disperse production and marketing to regional centers and establish a single center for world headquarters and strategic management.

Organize value-adding activities along lines of comparative advantage.

To review a project's tasks and their interrelationships, you would use a Gantt chart. PERT chart. either A or B. neither A nor B.

PERT chart.

________ describe the transformation occurring within the lowest level of the data flow diagrams. Conversion requirements Process specifications Design requirements Information requirements Technology design plan

Process specifications

Which of the following statements best describes the effect that project structure has on overall project risk? Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals. Highly structured projects are more complex, and run a higher risk of programmers and users misunderstanding the ultimate goals. Highly structured projects tend to be larger, affecting more organizational units, and run both the risk of out-of-control costs and becoming too difficult to control. Less structured projects are more able to be quickly developed, tested, and implemented using cutting-edge RAD and JAD development techniques, and pose less risk of running up unforeseen costs. the less structured a project, the greater the freedom of users to define the system

Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals.

The process of creating workable information systems in a very short period of time is called prototyping. JAD. RAD. systems analysis and design. end user design.

RAD.

If an intended benefit of an IT project is improved decision making, managers should develop a set of metrics to quantify the value of an improved decision. True False

True

In a multinational strategy, financial management is centralized while production and sales are decentralized. True False

True

________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors. Explicit Semi-structured Unstructured Management Tacit

Semi-structured

In a transnational business strategy, all of the regional units participate and coordinate over all activities, from production to sales. True False

True

Which of the following companies is not one of the top five producers of business intelligence and analytics products? IBM Microsoft SAS Sun SAP

Sun

In international companies, English has become a kind of standard business language. True False

True

The idea that the achievement of quality control is an end in itself describes a main concept of BPR. six sigma. BPM. systems analysis and design. TQM.

TQM.

Which of the following statistics from studies on failed projects is not true? Between 30 and 40 percent of all software projects are "runaway" projects that far exceed the original schedule and budget projections and fail to perform as originally specified. Large software projects on average run 66 percent over budget and 33 percent over schedule. Thirty-two percent of technology investments are completed on time, within budget, and with requirements met. Only 32 percent of all technology investments were completed on time, on budget, and with all features and functions originally specified. The average cost overrun of IT projects is 20 percent.

The average cost overrun of IT projects is 20 percent.

3-D printers can produce fully functioning components, such as working batteries and LEDs. True False

True

A data flow diagram offers a logical and graphical model of information flow, partitioning a system into modules that show manageable levels of detail. True False

True

A geographic information system is a decision support system designed specifically to work with spatial information. True False

True

A powerful strategic advantage for a globalized firm is lowered cost factors in production. True False

True

A prototype is a working version of an information system that is meant to be only a preliminary model. True False

True

A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary. True False

True

A structured decision is repetitive and routine, for which known procedures provide solutions. True False

True

Accounting practices can vary significantly from country to country. True False

True

An information system project's scope is directly related to its business requirements. True False

True

An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals. True False

True

Backward sensitivity analysis software is used for goal seeking. True False

True

Big data is commonly used to analyze and predict consumer preferences. True False

True

Both structured and unstructured documents can contain knowledge. True False

True

CASE tools facilitate the creation of clear documentation and the coordination of team development efforts. True False

True

Counterimplementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization. True False

True

Data visualization technologies are used to help human users see patterns and relationships in large amounts of data. True False

True

Documentation reveals how well a system works from both a technical and end-user standpoint. True False

True

End-user-developed systems can be completed more rapidly than those developed through the conventional systems lifecycle. True False

True

European countries have very strict laws concerning transborder data flows and privacy. True False

True

Expert systems are typically used in business in discrete, highly structured decision-making situations. True False

True

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization. True False

True

For a firm, organizational resources are needed to transform data into knowledge. True False

True

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules. True False

True

GDSS facilitate the solution of unstructured problems by a set of decision makers working together as a group in either the same location or different locations. True False

True

Global business drivers can be divided into two groups: general cultural factors and specific business factors. True False

True

VPNs are expensive to develop and maintain. use the public Internet for communications. provide all the same services as private networks. provide guaranteed levels of service. can be used only for data but not voice traffic.

are expensive to develop and maintain.

In the traditional systems development lifecycle, end users are limited to providing information requirements and reviewing the technical staff's work. are important and ongoing members of the team from the original analysis phase through maintenance. are important only in the testing phases. have no input. control the development of the system.

are limited to providing information requirements and reviewing the technical staff's work.

Users prefer systems that work with existing DBMS. are capable of storing much more data than they need. have an easy-to-learn interface. are able to provide optimum hardware and software efficiency. are oriented to facilitating organizational tasks and solving business problems.

are oriented to facilitating organizational tasks and solving business problems.

Which of the following types of projects is most likely to fail? redesigning a user interface to an online investment site integration of a third-party automated payment system replacement of middleware with Web services for legacy application integration building a Web-based interface to an existing system a business process redesign project that restructures workflow and responsibilities

a business process redesign project that restructures workflow and responsibilities

To understand and define the contents of data flows and data store, system builders use systems analysis. data flow diagrams. a data dictionary. process specifications diagrams. user documentation.

a data dictionary.

What is "responsive design" for mobile applications? a design that responds to the user's location a design that responds to the user's voice commands a design that responds to the user's gestures a design that responds to the user's needs a design that responds to the user's digital device and screen

a design that responds to the user's digital device and screen

Hardware and software that attempt to emulate the processing patterns of the biological brain best describe a neural network. fuzzy logic. case-based reasoning. an expert system. artificial intelligence.

a neural network.

Which of the following projects is the riskiest? a project that will displace employees a project that requires technical expertise that your firm's IT employees do not have a project that managers are concerned will affect their roles and job descriptions a project that has a strict deadline, or sales will suffer a project that will automate many clerical duties

a project that managers are concerned will affect their roles and job descriptions

A native mobile app is a responsive mobile app. a stand alone application that does not use a browser. one that can only operate on selected devices. a mobile Web site. a mobile Web app.

a stand alone application that does not use a browser.

Backward chaining is a method of organizing expert system knowledge into chunks. a strategy for searching the rule base in an expert system that begins with a hypothesis. a strategy for searching the rule base in an expert system that begins with information entered by the user. a programming algorithm used to create a virtual world using VRML. the programming environment of an expert system.

a strategy for searching the rule base in an expert system that begins with a hypothesis.

Forward chaining is a strategy for searching the rule base in an expert system that begins with a hypothesis. a method of organizing expert system knowledge into chunks. a strategy for searching the rule base in an expert system that begins with information entered by the user. the programming environment of an expert system. a programming algorithm used to create a virtual world using VRML.

a strategy for searching the rule base in an expert system that begins with information entered by the user.

An inference engine is a strategy used to search through the rule base in an expert system by forward chaining or backward chaining. a method of organizing expert system knowledge into chunks. a programming algorithm used to create a virtual world using VRML. a strategy for searching the rule base in case-based reasoning. the programming environment of an expert system.

a strategy used to search through the rule base in an expert system by forward chaining or backward chaining.

Investment workstations allow groups to work together on documents. are used by senior executives to plan the financial future of firms. provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. provide an important source of expertise for organizations. are used in the financial sector to analyze trading situations and manage the investment process.

are used in the financial sector to analyze trading situations and manage the investment process.

Fuzzy logic is a type of data mining. business intelligence. neural network. case-based reasoning. intelligent technique.

intelligent technique.

A MOOC is a virtual reality system. a collaboration tool. a type of online course. an intelligent technique. a type of knowledge work system.

a type of online course.

A critical necessity for ensuring the integration of local systems into a global system is use of standard user software at the local level. use of standard hardware at the local level. adherence to data and technical standards. using localized software. using standard computers throughout the system.

adherence to data and technical standards.

As a firm moves from local option systems to regional and global systems coordination costs decrease. both transaction and agency costs increase. all costs increase. transaction costs increase. agency costs increase.

agency costs increase.

Which type of intelligent agent models the behavior of consumers, stock markets, and more, by seeing them as autonomous agents that follow relatively simple rules for interaction? agent-based modeling genetic algorithm augmented reality MOOC VRML

agent-based modeling

You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided? none, any project might be beneficial any low-benefit projects low cost, high benefit projects any high-risk projects all high-risk, low-benefit projects

all high-risk, low-benefit projects

End user development allows ends users to easily access data, create reports, and develop simple applications. leads to lower levels of satisfaction with systems. requires more time to develop systems. increases the time and steps required to produce a finished application when compared to professional development. allows end users to create complex information systems.

allows ends users to easily access data, create reports, and develop simple

Which of the following is not one of the Simon's four stages of decision making? implementation design choice intelligence analysis

analysis

In a parallel conversion strategy, the new system is introduced in stages. is tested by an outsourced company. and the old are run in parallel. replaces the old one at an appointed time. is slowly converted from the old system.

and the old are run in parallel.

The last step in the knowledge management value chain is

apply.

The four kinds of structural organizational change enabled by IT, in order from least to most risky, are rationalization, automation, reengineering, and paradigm shift. paradigm shift, reengineering, rationalization, and automation. rationalization, automation, reengineering, and redesigning. automation, redesigning, restructuring, and paradigm shift. automation, rationalization, redesigning, and paradigm shift.

automation, rationalization, redesigning, and paradigm shift.

In using a portfolio analysis to determine which IT projects to pursue, you would select only low-risk, high-reward projects. select the most low-risk projects from the inventory. limit work to those projects with great rewards. avoid projects that were very costly. balance high-risk, high reward projects with lower-risk projects.

balance high-risk, high reward projects with lower-risk projects.

The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. digital dashboard data visualization balanced scorecard KPI predictive analytics

balanced scorecard

Most large companies with overseas operations have inherited batch-oriented reporting from independent foreign divisions to corporate headquarters. transaction-oriented reporting based at the home office for overseas business. enterprise systems developed by local firms. global marketing systems developed domestically. recently built technology platforms for international systems.

batch-oriented reporting from independent foreign divisions to corporate headquarters.

Which of the following BI tools or abilities have been driving the movement toward "smart cities?" chi-square analysis data mining OLAP big data analytics predictive analytics

big data analytics

Which of the following systems support a manager's role as leader of an organization? telepresence systems ESS MIS e-mail decision support systems

telepresence systems

You are using a capital budgeting method to assess the worth of your company's new information system. Which of the following costs would you include in measuring the cash outflow? increased sales of products hardware and software expenditures labor expenditures reduced costs in production and operation both B and C

both B and C

Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action? business case archives parameterized reports forecasts, scenarios, and models production reports drill down

business case archives

The way to identify core business processes is to conduct a feasibility analysis. business process analysis. work-flow analysis. systems analysis. cost-benefit analysis.

business process analysis.

Business processes are analyzed, simplified, and redesigned in paradigm shifts. systems analysis and design. automation. rationalization of procedures. business process redesign.

business process redesign.

Which of the following is not a tool provided by Business Process Management software? capture and identify information system requirements for a new system create models of improved processes capture and enforce business rules for performing processes tools that help businesses identify and document processes requiring improvement integrate existing systems to support new or redesigned processes

capture and identify information system requirements for a new system

Which of the following is a type of intelligent technique? LMS VRML case-based reasoning digital asset management computer-aided design

case-based reasoning

Domestic exporters typically have highly ________ systems. autonomous networked duplicated decentralized centralized

centralized

Object-oriented modeling is based on the concepts of classes and relationships. objects and relationships. class and inheritance. classes and objects. objects and inheritance.

class and inheritance.

Virtually all expert systems deal with problems of policy development. logic and control. classification. high complexity. imprecise rules.

classification.

Global coordination of all of the major business functions permits the location of business activity according to labor costs. knowledge base. competitive threat. comparative advantage. social norms and values.

comparative advantage.

Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in which type of software development? object-oriented development structured methodologies RAD Agile development component-based development

component-based development

In terms of global business strategy and structure, a multinational strategy concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries. centralizes production, accounting, marketing, and human resources. concentrates production and marketing in each country, and decentralizes accounting and human resources. centralizes production and accounting and decentralizes marketing and human resources. disperses production and marketing, with centralized accounting, human resources and strategic management.

concentrates financial management and control out of a central home base while decentralizing production, sales, and marketing operations to units in other countries.

What is the first thing you should consider when thinking about building an international information system? look for new technologies that will help you achieve your goals the different computing and communication standards in the world the business challenges you face in the global environment consider the global environment where your business will operate, and identify the business drivers for your firm and industry the state of world politics

consider the global environment where your business will operate, and identify the business drivers for your firm and industry

External integration tools consist of ways to link the work of the implementation team with users at all organization levels. enable a project manager to properly document and monitor project plans. portray a project as a network diagram with numbered nodes representing project tasks. enable a project to have sufficient technical support for project management and development.

consist of ways to link the work of the implementation team with users at all organization levels.

A drawback to high-velocity, automated decision-making systems is that they are unable to be applied to situations outside of the financial world. handle structured decisions. handle semi-structured decisions. handle high volumes of decisions. control themselves and respond to new environments.

control themselves and respond to new environments.

Transferring data from a legacy system to the new system would be defined by which category of system design specifications? database implementation manual procedures conversion input

conversion

Software localization is the process of converting software programming to run on a different platform. modifying software so executives can understand its command language. modifying software so that it can be adopted in other countries without engineering changes. converting software to operate in a second language and with local conventions. translating a user interface into a second language.

converting software to operate in a second language and with local conventions.

Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed maintenance. compliance. acceptance. production. implementation.

maintenance.

When developing a global system, bringing the opposition of local groups into the process of designing and implementing the solution without giving up control over the direction and nature of the change is called cooperation. cooptation. change management. advocacy. implementation.

cooptation.

In order to define centers of excellence in a global firm, you would first need to identify SOPs. functional areas. core business processes. international best practices. core competencies.

core business processes.

Which of the following is not a specific challenge to global business systems? unreliable phone networks cultural expectations shortages of skilled consultants different telecommunication standards different data transfer speeds

cultural expectations

Japanese consumers who only want to purchase products made in Japan are an example of political culture. universal global attitudes. different laws in different countries. different business standards. cultural particularism.

cultural particularism.

As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management? customer loyalty technical shortfalls cost overruns time slippage failure to obtain anticipated benefits

customer loyalty

Organizational software packages often include ________ features that allow the software to be modified to meet organizational requirements. object oriented customization design programming automation

customization

A(n) ________ is a BI feature that presents users with an easy-to-understand visual display of performance information. portal dashboard ad hoc query parameterized report interface

dashboard

What is the first value-adding step in the knowledge business value chain? data and information acquisition apply acquire disseminate store

data and information acquisition

The primary tool for representing a system's component processes and the flow of data between them is the data flow diagram. data dictionary. user documentation. process specifications diagram. top down structure chart.

data flow diagram.

Which of the following techniques is used for knowledge discovery? case-based reasoning data mining transaction processing systems expert system fuzzy logic

data mining

The flow of events or transactions captured by an organization's system describes wisdom. data. information. experience. knowledge.

data.

Multinational companies tend to dominantly have ________ systems. decentralized duplicated centralized networked autonomous

decentralized

Which of the following is not an important technology issue to consider when developing an international information system? standardizing the global computing platform finding specific software applications that are user friendly and enhance productivity developing common data standards building sufficient connectivity deciding how mobile computing will fit into your international system

deciding how mobile computing will fit into your international system

The role of entrepreneur falls into which of Mintzberg's managerial classifications? interpersonal decisional informational symbolic

decisional

Which of the following is not one of the principal management challenges in developing global systems? agreeing on common user requirements coordinating applications development defining an acceptable test plan introducing changes in business processes encouraging local users to support global systems

defining an acceptable test plan

Which of the following is not one of the main organizational issues facing firms who are seeking to globalize? defining the global environment organizing the business organizing the systems management organizing the global business structure choosing a global strategy

defining the global environment

Which of the following is not a top priority in mobile application development? saving resources limiting the use of keyboards designing for keyboard data entry designing for multiple screens designing for multitouch

designing for keyboard data entry

Predictive analytics is used for all of the following except determining the best routes for product delivery. identifying the most profitable customers. establishing consumer credit scores. anticipate customer response to price changes. forecasting driver's safety.

determining the best routes for product delivery.

To avoid the cost and uncertainty of moving information across national boundaries, most multinational firms use microwave satellite transmission to move data. develop separate systems within each country. maintain a master database at their head offices. develop a master system that meets the standards of all the countries concerned. use a cloud-based service.

develop separate systems within each country.

Genetic algorithms are based on logic. seek to emulate a human expert's way of solving problems. represent knowledge as groups of characteristics. develop solutions to particular problems using fitness, crossover, and mutation. do not work for most problems.

develop solutions to particular problems using fitness, crossover, and mutation.

In duplicated systems each foreign unit designs its own unique solutions and systems. systems development and operations occur in an integrated and coordinated fashion across all units. development occurs at the home base and operations are handed over to autonomous units in foreign locations. systems development is a combined effort of domestic and international units which are then duplicated across the world. foreign units design the solutions and systems used at the domestic home base.

development occurs at the home base and operations are handed over to autonomous units in foreign locations.

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips. Which of the following will suit their needs? enterprise content management system CAD system LMS digital asset management system VRML system

digital asset management system

In terms of global business strategy and structure, a multinational company will use a policy of centralized production, accounting, marketing, human resources, with strategic management. mixed sales and marketing, with centralized production, accounting, human resources, and strategic management. dispersed production and marketing, with centralized accounting and strategic management. making local units that are clones of the mother country units. dispersed production, accounting, human resources, with centralized strategic management, and marketing.

dispersed production and marketing, with centralized accounting and strategic management.

In terms of global business strategy and structure, a franchise company will use a policy of dispersed production, marketing, and human resources, with centralized strategic management and finance/accounting. decentralized production, accounting, human resources, with a decentralized management. centralized production, accounting, marketing, human resources, with strategic management. dispersed production and marketing, with centralized accounting, human resources and strategic management. dispersed production, accounting, human resources, with centralized strategic management, and marketing.

dispersed production, marketing, and human resources, with centralized strategic management and finance/accounting.

German companies do not recognize the profits until they have been formally audited. do not recognize the profit until the project is completely finished and they have been paid. do not have profits, but instead report dividends. recognize profits when the project is initialized. recognize profits before the project is finished.

do not recognize the profit until the project is completely finished and they have been paid.

Which of the following systems digitizes, indexes, and tags documents according to a coherent framework? wikis document management CAD LMS KMS

document management

Most companies pursuing a global strategy begin as domestic exporters. multinationals. franchisers. transnationals. conglomerate corporations.

domestic exporters.

A force in the environment to which businesses must respond and that influences the direction of the business is called a business driver. process. matrix. strategy. threat.

driver.

Franchise companies have typically had ________ systems. decentralized networked centralized duplicated autonomous

duplicated

In decentralized systems systems development and operations occur in an integrated and coordinated fashion across all units. development occurs at the home base and operations are handed over to autonomous units in foreign locations. all systems are designed in domestic headquarters and then distributed to foreign units. each foreign unit designs its own unique solutions and systems. foreign units design the solutions and systems used at the domestic home base.

each foreign unit designs its own unique solutions and systems.

A global firm can develop transnational centers of excellence as an effective technique to encourage user support of global systems. effectively identify global business processes. ensure connectivity between regional systems. develop a merit-based hierarchy among regional groups. identify who opposes the proposed global changes.

effectively identify global business processes.

In automation standard operating procedures are streamlined to remove bottlenecks. employees are enabled to perform their tasks more efficiently. business processes are eliminated. business processes are simplified. business processes are reorganized to cut waste and eliminate repetitive, paper-intensive tasks.

employees are enabled to perform their tasks more efficiently.

All of the following are indications of a failed information systems project except employees require training to properly use the system. a redesigned Web site has fewer visits to the customer support pages. employees have created a spreadsheet solution to manipulate the data generated by the system. the system is not being used by anyone. employees are refusing to switch to the new system.

employees require training to properly use the system.

Formal planning and control tools enable a project to have sufficient technical support for project management and development. consist of ways to link the work of the implementation team with users at all organization levels. portray a project as a network diagram with numbered nodes representing project tasks. enable a project manager to properly document and monitor project plans. enable senior management to track the development of systems.

enable a project manager to properly document and monitor project plans.

Internal integration tools enable end users to communicate with system developers. consist of ways to link the work of the implementation team with users at all organization levels. enable a project manager to properly document and monitor project plans. portray a project as a network diagram with numbered nodes representing project tasks. enable a project to have sufficient technical support for project management and development.

enable a project to have sufficient technical support for project management and development.

GDSS require a small number of attendees in order to maintain high levels of productivity. utilize shared desktop computers to foster collaboration. include specific procedures for priority ranking the order in which participants can respond. are designed specifically for decision making by people working as a group in the same location. enable increasing a meeting size without reducing productivity.

enable increasing a meeting size without reducing productivity.

Which of the following are the three major types of knowledge management systems? enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques enterprise systems, customer support systems, and supply chain management systems management information systems, decision support systems, and transaction processing systems database management systems, expert systems, and knowledge work systems KMS, LMS, and KWS

enterprise-wide knowledge management systems, knowledge work systems, and intelligent techniques

All of the following managerial roles can be supported by information systems except figurehead. entrepreneur. spokesperson. disseminator. resource allocator.

entrepreneur.

Which of the following would not be classified as a knowledge work system?

expert system

A systems analysis includes a(n) ________ that is used to determine whether the solution is achievable, from a financial, technical, and organizational standpoint. feasibility study data flow diagram logical design request for proposal systems design document

feasibility study

The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. roles filters biases risk politics

filters

The network systems structure is the most visible in ________ services. software design production administrative financial marketing

financial

MIS typically produce assumptions, responses to ad-hoc queries, and graphic representations of existing data. new ways of looking at data that emphasize change, flexibility, and rapid response. fixed, regularly scheduled reports based on data extracted from the organization's TPS. scorecards of overall firm performance along predefined key indicators. solutions to semistructured problems appropriate for middle management decision making.

fixed, regularly scheduled reports based on data extracted from the organization's TPS.

To automate routine tasks to help firms search for and filter information for use in electronic commerce and supply chain management a firm would most likely use genetic algorithms. virtual reality systems. fuzzy logic systems. CAD systems. intelligent agents.

intelligent agents.

Which type of tool helps project managers identify bottlenecks in project development? external integration tools formal planning and control tools internal integration tools both B and C

formal planning and control tools

Which of the following is not one of the activities of the systems analyst? communication with users formulation of capital budgeting models deciding which systems to develop mediating between competing interest groups acting as a change agent

formulation of capital budgeting models

You are an automotive engineer working on an application that will automatically parallel park a car. The intelligent technique you may find most useful is artificial intelligence. case-based reasoning. fuzzy logic. a neural network. expert system.

fuzzy logic.

Your company wants to develop intelligent techniques to create a "smart" oven that can perfectly cook basic foodstuffs, such as roasts and bread, using sensors and minimal input from the user. The system would know the difference between rare, medium rare, medium, and well done roasts. The category of intelligent technique that would describe this system is expert system. neural network. fuzzy logic. case-based reasoning. genetic algorithm.

fuzzy logic.

General cultural factors driving global business are the rise of the global workforce, political stability, and a global knowledge base. global communication and transportation technologies, a global knowledge base, and global social norms. the development of global markets, political stability, and a global workforce. the rise of a global workforce, global economies of scale, and global production and operations. growth of a global village spurred by television, the Internet, and computerization.

global communication and transportation technologies, a global knowledge base, and global social norms.

Global markets, production, and administration create the conditions for: domestic exporter kinds of businesses global systems global economies of scale a truly global labor force localized software

global economies of scale

Which of the following is not a business driver of global business? political stability global communication and transportation technologies development of global culture growth of international systems emergence of global social norms

growth of international systems

In relation to global systems building, the Internet affords local groups stable broadband access. reduced the need for skilled IT employees. has increased the need for private networks. has reduced networking problems. allows the seamless flow of information through the enterprise.

has reduced networking problems.

ESS (Enterprise support systems) support the structured decision making of senior executives. enable operational managers to create parameterized reports. easily integrate data from different systems. are primarily driven by information derived from a company's transaction processing systems. have the ability to drill down into lower levels of detail.

have the ability to drill down into lower levels of detail.

An entire information system is broken down into its subsystems by using logical design diagrams. low-level data flow diagrams. structured diagrams. process specifications. high-level data flow diagrams.

high-level data flow diagrams.

High-velocity decision making systems are growing rapidly for decisions classed as highly structured. financial. ad hoc. semi-structured. predefined.

highly structured.

An example of using an internal integration tool would be to define task dependencies. create a PERT chart. include user representatives as active members of the project team. hold frequent project team meetings. develop a system planning document for technical specialists.

hold frequent project team meetings.

Systems that integrate different types of techniques, such as genetic algorithms, fuzzy logic, neural networks, and expert systems, into a single application are called ________ systems. hybrid AI machine learning CAD enterprise learning differential intelligence

hybrid AI

GDSS support decisions that require knowledge about the geographic distribution of resources. provide tools that allow managers to visualize data. are typically used with geographically dispersed attendees. are designed to allow meeting attendees to share their thoughts in real-time with their peers. implement structured methods for organizing and evaluating ideas.

implement structured methods for organizing and evaluating ideas.

The organizational activities working toward the adoption, management, and routinization of a new information system are called acceptance. maintenance. implementation. production. final acceptance.

implementation.

Which of the following is not a tangible benefit of information systems? increased productivity improved resource control lower computer expenses end user satisfaction reduced rate of growth in expenses

improved resource control

Which of the following is a limitation of using a financial approach to evaluate information systems? inability to assess the cost of technology inability to assess risk inability to measure ROI inability to control vendor costs inability to assess costs from organizational disruption

inability to assess costs from organizational disruption

One example of an implementation problem is inadequate user training. changes in job activities and responsibilities. poor user interface. reduction in labor force. project running over budget.

inadequate user training.

An example of using an external integration tool would be to create a PERT chart. hold frequent project team meetings. include user representatives as active members of the project team. define task dependencies.

include user representatives as active members of the project team.

As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are organization, culture, and technology. management support, technical logistics, and user compliance. information quality, information integrity, and information accuracy. organization, environment, culture. information quality, organizational culture, and management filters.

information quality, organizational culture, and management filters.

A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n) portfolio analysis. enterprise analysis. strategic planning document. information systems plan. project plan.

information systems plan.

ROPMs (real options pricing models) value information systems similar to stock options, in that the price paid today for information systems reflects their future cash flows. a company's worth can be evaluated by the worth of their ROPMs. ROPMs can be bought and sold like stocks. expenditures and benefits from IT projects are seen as inflows and outflows of cash that can be treated themselves like options. initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date.

initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date.

Which of the following is not a responsibility of effective change management? integrating legacy systems ensuring users are properly trained training users of the new system enforcing user participation at all stages of system development dealing with fear and anxiety about new systems

integrating legacy systems

The dimension of ________ describes whether the structure of data is consistent within an information source. completeness accuracy integrity consistency validity

integrity

The ________ phase of decision making finds or recognizes a problem, need, or opportunity. intelligence analysis design implementation choice

intelligence

What type of intelligent technique helped Procter & Gamble determine the most efficient methods for their trucks to deliver goods? CBR genetic algorithms fuzzy logic intelligent agents neural networks

intelligent agents

Apple's Siri application is an example of intelligent agents. CBR. neural networks. machine learning. artificial intelligence.

intelligent agents.

Software programs that work without direct human intervention to carry out specific tasks for individual users, business processes, or software applications, are called business intelligence. genetic algorithms. intelligent techniques. intelligent agents. AI hybrid systems.

intelligent agents.

The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and the internal rate of return. future present value. external rate of return. ROPM (real options pricing model). present value of future cash flows

internal rate of return.

Which of the following is not one of the primary types of firm strategy discussed in the chapter? transnational domestic exporter multinational franchiser international exporter

international exporter

The role of liaison falls into which of Mintzberg's managerial classifications? decisional interpersonal informational leading symbolic

interpersonal

When managers represent their company in the outside world and perform symbolic duties, they are acting in their decisional role. leadership role. informational role. interpersonal role. managerial role.

interpersonal role.

Mintzberg outlined three categories of managerial roles: interpersonal, informational, and decisional. leading, deciding, and controlling. negotiator, spokesperson, and entrepreneur. cultural, organizational, and technical. operations, management, and executive.

interpersonal, informational, and decisional.

The central method used in a portfolio analysis is to survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information. interview a small number of top managers to identify their goals and criteria for achieving success. inventory all of the organization's information systems projects and assets. score proposed systems on a number of dimensions, and select the one with the highest score. perform a weighted comparison of the criteria used to evaluate a system.

inventory all of the organization's information systems projects and assets.

A systems building approach in which the system is developed as successive versions, each version reflecting requirements more accurately, is described to be traditional. agile. object-oriented. end-user oriented. iterative.

iterative.

Which of the following is not one of the five classical functions of managers? leading organizing controlling planning deciding

leading

Tools for the management, delivery, tracking, and assessment of various types of employee learning best describes a(n) investment workstation. organizational learning system. employee enrichment system. employee management system. learning management system.

learning management system.

The criteria used for evaluation in a scoring model are usually determined by portfolio analysis. project managers. the IS steering committee. lengthy discussions among the decision-making group. systems analysts.

lengthy discussions among the decision-making group.

The terms used in a fuzzy logic system to describe imprecise states or conditions are referred to as taxonomies. neural networks. inference engines. tags. membership functions.

membership functions.

Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? business analysts operational employees senior executives IT developers middle managers

middle managers

Behavioral models of management sees managers as being ________ than does the classical model. more well organized more systematic more reflective less reactive more informal

more informal

A company that controls finances in the home country and decentralizes production, sales, and marketing operations to other countries is using a ________ strategy. multinational franchising transnational conglomerate domestic exporter

multinational

According to Mintzberg, managers in their informational role act as negotiators. leaders. figureheads for the organization. liaisons. nerve centers of the organization.

nerve centers of the organization.

Which of the following is not one of the principal problems of international networks? installation delays network capacity regulatory constraints poor quality of international service network standards

network standards

Transnational companies have tended to use a(n) ________ systems configuration. duplicated autonomous centralized networked decentralized

networked

Which of the following is not one of the system configurations used by global firms? centralized networked decentralized coordinated localized duplicated

networked

A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze. CAD expert system inference engine genetic algorithm neural network

neural network

Which of the following is not used to capture tacit knowledge? knowledge base expert system fuzzy logic neural network case-based reasoning

neural network

Transnational firms have headquarters in the home country with smaller headquarters around the world. a centralized headquarters but not in the home country. no single headquarters. no single national headquarters but many regional headquarters and perhaps a world headquarters. headquarters in each country where they do business.

no single national headquarters but many regional headquarters and perhaps a world headquarters.

Object-oriented development could potentially reduce the time and cost of writing software because objects are reusable. object-oriented programming requires less training. iterative prototyping is not required. it's not necessary to use a formal methodology to design a system. a single user interface object can be used for the entire application.

objects are reusable.

Most knowledge workers require specialized knowledge work systems, but they also rely on schools and universities. office systems. imaging systems. data transferring systems. external feeds.

office systems.

Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view? core systems and any financial systems that can be easily integrated with each other financial and accounting systems core systems and worthwhile provincial systems systems that support decentralized units only systems that support functions that are absolutely critical to the organization

only systems that support functions that are absolutely critical to the organization

Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence. transactional production business analytical operational

operational

Which of the following are most likely to rely primarily on production reports for their decision-making needs? analytic modelers business analysts executives operational supervisors senior managers

operational supervisors

In cooptation the systems used on the company's home country are modified to communicate with the systems of foreign units so that each unit can retain their unique business processes. the systems of specific foreign units are chosen to duplicate for use by other units. the new global system replaces all unit systems, including systems in the home territory. opponents to a planned global system are brought into the process of designing and implementing the solution. all the relevant parties are asked to participate in the design of global systems.

opponents to a planned global system are brought into the process of designing and implementing the solution.

The set of business processes, culture, and behavior required to obtain value from investments in information systems is one type of organizational and management capital. organizational routine. knowledge culture. knowledge discovery. knowledge.

organizational and management capital.

What is the greatest barrier to successful business process change? selecting the correct process to change organizational change poor choice of technology usability of implemented solution ineffective project management

organizational change

Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? managerial users and methods organizational environment platform user interface data from the business environment

organizational environment

You have been hired to implement an enterprise system that will automate much of the billing and accounting work for a statewide HVAC services company. Which of the following would you prepare to describe how the new system will affect a firm's structure and operations? sociotechnical design report internal integration report information systems plan organizational impact analysis strategic planning document

organizational impact analysis

Changing organizational behavior by sensing and responding to new experience and knowledge is called organizational learning. knowledge networking. the knowledge value chain. knowledge management. change management.

organizational learning.

The ________ is directly responsible for the individual systems project. systems planning committee project management group IS steering committee project team corporate strategic planning committee

project team

The central method used in a scoring model is to interview a small number of top managers to identify their goals and criteria for achieving success. inventory all of the organization's information systems projects and assets. perform a weighted comparison of the criteria used to evaluate a system. survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information. calculate the return on investment for each system, and choose the system with the best return.

perform a weighted comparison of the criteria used to evaluate a system.

Which method would you use to develop risk profiles for a firm's information system projects and assets? real options model information systems plan scoring model TCO portfolio analysis

portfolio analysis

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of interest. knowledge. practice. expertise. professionals.

practice.

BI that is designed to determine the most likely effects of changes in the business environment is called environmental analytics. statistical modeling. big data analytics. predictive analytics. parameterized reports.

predictive analytics.

In object-oriented development the class is used as the basic unit of systems analysis and design. a strict, step-by-step development process is essential. data and processes are separated. processing logic resides within objects. an object is a collection of data that is acted on by external processes.

processing logic resides within objects.

In a multinational business strategy, the ________ business function is decentralized, dispersed to foreign units. production sales/marketing strategic management human resources finance/accounting

production

All of the following present challenges to developing global business systems except exchange rates. shortages of skilled consultants. foreign accounting practices. production costs. language differences.

production costs.

Software localization is important for global systems because only some users need to know English, while others can use their local languages. all users need to be trained in English to use global systems. productivity of employees rises when systems use their local languages. most managers around the world use English as their business language. computer programs are almost always written in English.

productivity of employees rises when systems use their local languages.

During the ________ stage of system development, system specifications that were prepared during the design stage are translated into software code. programming feasibility study conversion systems analysis and design implementation

programming

The ________ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps database specialists. corporate strategic planning committee project team IS steering committee project management group system planning committee

project team

You are an IT project manager for an advertising firm. The firm wishes to create an online tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project? end-user development RAD JAD traditional prototyping

prototyping

Virtual reality systems provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. enable acquiring, storing, and disseminating knowledge documents in a virtual world. provide an important source of expertise for organizations. provide architects, engineers, and medical workers with precise, photorealistic simulations of objects. allow groups to work together on documents.

provide architects, engineers, and medical workers with precise, photorealistic simulations of objects.

CAD workstations provide engineers, designers, and factory managers with precise control over industrial design and manufacturing. provide an important source of expertise for organizations. allow groups to work together on documents. are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management. facilitate employee learning.

provide engineers, designers, and factory managers with precise control over industrial design and manufacturing.

Acceptance testing involves testing the conversion of legacy data to the new system. provides the final certification that the system is ready to be used in a production setting. tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. includes all the preparations for the series of tests to be performed on the system. tests each program separately.

provides the final certification that the system is ready to be used in a production setting.

Which of the following project management variables indicates how well the project satisfies management objectives? risk scope quality goals cost

quality

A bank has reworked its mortgage application process so that several steps are handled by computer software, and some steps are combined to reduce bottlenecks in processing. The goal is to gradually improve its efficiency over time. This is an example of organizational change. business process redesign. automation. rationalization of procedures. paradigm shift.

rationalization of procedures.

Which of the following tools is not one you would use to control risk factors in an information systems project? external integration tools internal integration tools Gantt charts real options pricing models formal planning tools and formal control tools

real options pricing models

Which of the following is not one of the main benefits to implementing global systems? vast improvements in operation optimize use of corporate funds reduced hardware costs new economies of scale at production facilities superior management and coordination

reduced hardware costs

All of the following are intangible benefits of information systems except increased organizational learning. reduced workforce. employee morale. improved asset utilization. improved operations.

reduced workforce.

In the direct cutover conversion strategy, the new system is introduced in stages. replaces the old one at an appointed time. and the old are run together. the old and new systems are run in parallel. is tested by an outsourced company.

replaces the old one at an appointed time.

A software package evaluation process is often based on a series of questions sent to vendors, called a(n) systems design document. information systems management plan. strategic planning document. request for proposal. logical design document.

request for proposal.

Which of the following would not be considered semistructured knowledge? voice-mail videos e-mail memos request for proposals

request for proposals

Which process develops a detailed description of the functions that a new information system must perform? feasibility study test plan development systems design management plan requirements analysis

requirements analysis

In working with ROPMs (real option pricing models) and options valuation, a call option is a(n) an obligation to sell an asset at a later date at a fixed price. right to purchase an asset at a later date at a strike price. obligation to either purchase or sell an asset at a later date at a strike price. obligation to purchase an asset at a later date at a fixed price. right to purchase or sell an asset at a later date at a fixed price.

right to purchase or sell an asset at a later date at a fixed price.

Which method is used to assign weights to various features of a system? scoring model information systems plan real options model TCO portfolio analysis

scoring model

The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. procedural semistructured ad hoc unstructured structured

semistructured

In sociotechnical design systems analysts with proven backgrounds in sociological concerns rate and compare a system's social and technical aspects. ergonomic features of a system and the system's technical design are given equal importance. separate sets of technical and social design solutions are developed and compared. all of the above.

separate sets of technical and social design solutions are developed and compared.

According to your reading of the chapter, change management is a process that should be addressed before a project is developed. is used primarily to mandate user acceptance. must be addressed in all systems development. is introduced after the system is developed. begins when a project is implemented.

should be addressed before a project is developed.

Systems design describes what a system should do to meet information requirements. is concerned with the logical view of the system solution. identifies which users need what information, where, when and how. shows how the new system will fulfill the information requirements. identifies the technology to be used in the system.

shows how the new system will fulfill the information requirements.

A pivot table is a(n) spreadsheet tool that displays two or more dimensions of data in a convenient format. chart tool that can rotate columnar data quickly and visually. integral data visualization tool used in digital dashboards and scorecards. type of relational database. tool for performing sensitivity analysis.

spreadsheet tool that displays two or more dimensions of data in a convenient format.

Expertise of organizational members that has not been formally documented best describes data. information. wisdom. tacit knowledge. experience.

tacit knowledge.

In content management, once a taxonomy is developed, documents must then be ________ with the proper classification. linked documented referenced tupled tagged

tagged

A(n) ________ is a scheme for classifying information and knowledge in such a way that it can be easily accessed. COP taxonomy KMS intelligent technique KWS

taxonomy

To show each level of a system's design, its relationship to other levels, and its place in the overall design structure, structured methodologies use user documentation. structure charts. Gantt and PERT charts. process specifications. data flow diagrams.

structure charts.

Checking store inventory is an example of a(n) ________ decision. structured procedural unstructured ad hoc semistructured

structured

If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision. procedural semistructured ad-hoc structured unstructured

structured

Which type of decision is calculating gross pay for hourly workers? ad hoc structured semistructured unstructured procedural

structured

In what stage of systems development are design specifications created? implementation conversion systems design testing systems analysis

systems design

A(n) ________ is the model or blueprint for an information system solution and consists of all the specifications that will deliver the functions identified during systems analysis. data flow diagram feasibility study information requirements document request for proposal systems design document

systems design document

In networked systems development occurs at the home base and operations are handed over to autonomous units in foreign locations. foreign units design the solutions and systems used at the domestic home base. systems development and operations occur in an integrated and coordinated fashion across all units. each foreign unit designs its own unique solutions and systems. development occurs at the home base but operations are handed over to autonomous units in foreign locations.

systems development and operations occur in an integrated and coordinated fashion across all units.

In centralized systems systems development and operations occur in an integrated and coordinated fashion across all units. development occurs at the home base and operations are handed over to autonomous units in foreign locations. systems development is a combined effort of domestic and international units. each foreign unit designs its own unique solutions and systems. systems development and operations occur totally at the domestic home base.

systems development and operations occur totally at the domestic home base.

When systems are created rapidly, without a formal development methodology the organization quickly outgrows the new system. hardware, software, and quality standards are less important. testing and documentation may be inadequate. end users can take over the work of IT specialists. IT specialists dominate the design of the system.

testing and documentation may be inadequate.

Unit testing tests each program separately. includes all the preparations for the series of tests to be performed on the system. tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. involves testing the entire system with real-world data. provides the final certification that the system is ready to be used in a production setting.

tests each program separately.

System testing tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned. tests the information requirements of a system. provides the final certification that the system is ready to be used in a production setting. includes all the preparations for the series of tests to be performed on the system. tests each program separately.

tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

International information systems refer to the basic information systems required by organizations to coordinate worldwide trade and other activities. systems used by international businesses. systems that are developed by global firms. systems that talk to one another using the global Internet. business processes that span the globe.

the basic information systems required by organizations to coordinate worldwide trade and other activities.

At the top of the management structure for information systems projects in a large company is the CIO. project management. the board of directors. the corporate strategic planning group. chief executive officer (CEO).

the corporate strategic planning group.

An essential component in the ability of GDSS to contribute to a collaborative environment is providing each attendee with dedicated desktop computers. identifying users informally. using structured methods for evaluating ideas. allowing users to contribute simultaneously. the guarantee of user anonymity.

the guarantee of user anonymity.

Which of the following statements best describes the term business intelligence? information systems involved in business decision making the tools and techniques used to analyze and understand business data the infrastructure for collecting and managing business data software developed exclusively for business management enterprise systems used to make business decisions

the infrastructure for collecting and managing business data

The model of human knowledge used by expert systems is referred to as CBR. the knowledge base. an inference engine. a neural network. AI.

the knowledge base.

Transborder data flow refers to the movement of information across international boundaries. the business of moving information from one country to another. the flow of information in international systems. the ways in which a countries laws change the flow of data from one country to another. the business process of coordinating information from many different countries.

the movement of information across international boundaries.

Which conversion process introduces the system first to a limited portion of the organization? the parallel strategy the limited cutover strategy the phased approach strategy the pilot study strategy the parallel approach strategy

the pilot study strategy

To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use a portfolio analysis. capital budgeting. the net present value. the real option pricing model. a scoring model.

the real option pricing model.

The project risk will rise if the project team and the IS staff lack a committed management group of executive leaders. legacy applications as a starting point. good equipment. the required technical expertise. financial studies and plans.

the required technical expertise.

The oldest method for building information systems is RAD. object-oriented development. the systems development lifecycle. component-based development. prototyping.

the systems development lifecycle.

Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of their ability to integrate seamlessly with legacy systems. their use of custom programming. the ubiquity of the Internet. the ability to reuse Web services components. their ability to enable communication among different systems using universal standards.

their ability to enable communication among different systems using universal standards.

Expert systems are expensive and time consuming to maintain because they rely on equipment that becomes outdated. only the person who created the system knows exactly how it works, and may not be available when changes are needed. their rule base is so complex. it is difficult to program at this level of complexity without introducing software bugs. their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.

their rules must be reprogrammed every time there is a change in the environment, which in turn may change the applicable rules.

The dimension of ________ in information quality describes whether data is available when needed. timeliness consistency accuracy integrity completeness

timeliness

What is the primary driving factor in firms to select domestic outsourcing firms to build system solutions? to avoid offshore outsourcing to take advantage of technical skills the firm does not have to avoid change management issues to save labor costs to reduce the cost of hardware

to take advantage of technical skills the firm does not have

From your reading of the chapter case, which of the following best describes the challenge Unilever was facing as a global company? lack of buy-in for global systems by foreign units too many systems in too many data centers, making it difficult to process transactions in a timely fashion inadequate information for managerial decision making managing a global supply chain poor governance of global systems

too many systems in too many data centers, making it difficult to process transactions in a timely fashion

Categories of tools for BPM include all of the following except tools to identify and document business processes. tools to design new processes. tools to automate business processes. tools to test the security of business processes. tools to integrate existing systems to support business processes' improvements.

tools to test the security of business processes.

A well-designed ESS will allow management to analyze big data. create routine production reports as well as view overall business performance. track the activities of competitors. create pivot charts. facilitate group decision making.

track the activities of competitors.

In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin? prototyping JAD RAD object oriented development traditional

traditional

The major dimensions of international systems architecture include each of the following except technology platform. transborder data flows. management and business processes. corporate global strategy. the global environment.

transborder data flows.

In terms of global business strategy, the governance of ________ firms has been likened to a federal structurestrong central management core of decision making, but considerable dispersal of power and financial resources. domestic exporter franchiser domestic importer multinational transnational

transnational

Which of the following is not an important factor when implementing a global information system solution? introducing changes in business processes coordinating applications development understanding if your computer system can operate in a global environment agreeing on common user requirements coordinating software releases

understanding if your computer system can operate in a global environment

The decision to approve a capital budget is an example of a(n) ________ decision. semistructured unstructured structured ad hoc undocumented

unstructured

Which type of decision is deciding whether to introduce a new product line? recurring structured unstructured procedural nonrecurring

unstructured

When there is no well-understood or agreed-on procedure for making a decision, it is said to be undocumented. unstructured. ad-hoc. documented. semistructured.

unstructured.

In developing countries, use of the Internet is limited by all of the following except political disruptions. poor bandwidth capacity. use of mobile telephones. unreliable power grids. high cost of PCs.

use of mobile telephones.

The entire system-building effort is driven by available information technology. the information value chain. user information requirements. organizational change. feasibility studies.

user information requirements.

Which of the following is not an organizational factor in systems planning and implementation? user interface standards and performance monitoring government regulatory compliance health and safety

user interface

CASE tools automate documentation. code generation. creating data dictionaries. system designs. user interfaces.

user interfaces.

With a mobile Web app users access mobile Web apps through their mobile device's Web browser. the app requires the user to login to a Web service. the app can only work on certain mobile platforms. the app requires the user to sign onto a Web page. the app resides on the users device.

users access mobile Web apps through their mobile device's Web browser.

Which quality dimension of information is concerned that the data values of an information source fall within a defined range? timeliness consistency completeness validity accessibility

validity

Which of the following is not one of the five main variables affecting project success? vendors time quality risk cost

vendors

Expert systems are used for knowledge discovery. share characteristics with mainframe computing. work in very limited domains. are based on DO WHILE rules. solve problems too difficult for human experts.

work in very limited domains.