MIS Exam #3
True
CRM systems incorporate solicitation, sales, relationship management, and customer support applications (true/false)
Information Technology
Changing "how" we communicate. For example, IT allows us to not be in the same place at the same time in order to communicate
Influencer
Cocoa ________ in her social network because her opinion may force a change in others' behavior and beliefs
Group Think
Everybody saying the want the same thing and not wanting to argue
Social media provider
Facebook is an example of a ________ because it provides a platform that enables the creation of social networks
1. People 2. Hardware 3. Software 4. Data 5. Procedures
What are the five components of Social Media Information Systems?
Collaboration
A group of people working together to achieve a common goal via a process of feedback and iteration
Enterprise Resource Management
A suite of applications called modules, a database, and a set of inherent processes for consolidating operations into a single, consistent, computing platform
Enterprise Application Integration
A suite of software applications that integrates existing systems by providing layers of software that connects applications together
pay-per-click
ABC Corp is partnering with a company to offer ads. The company will show the ads for free and ABC Corp only pays if the customer visits the page from that ad. ABC Corp is using the ________
Efficient
Because of growth in team capability, over time the team becomes more ________ and over time can perform the same service for less cost
Social Capital
Number of relationships X strength of relationships X entity resources
Structured Processes
Formally defined, standardized processes that involve day-to-day operation
SAP and Oracle
Identify the top two ERP vendors
Workflow Control
If a collaboration tool that manages activities in a predefined process
Enterprise Information System
Information systems that support cross-functional processes and activities in multiple departments
Cooperation
Is between a group of people who are working together towards the same goal by dividing and conquering
Unconstructive
Jack is frustrating his team because the feedback he provided for the last set of project documents was "this document is a mess". Jack's feedback was ________
Groupthink
Jerry is in a group that only provides positive feedback because of group cohesion. Jerry is concerned the group is participating in ________
business to consumer
Jerry is using social media to market products directly to end users. This type of marketing is defined as ________
Geofencing
Location service that allows applications to know when a user has crossed a specific location and then triggers an automated action
Unstructured Decision
Long term strategic decisions. There's no if part of these problems, nor a then. Often made by CEOs
Semi Structured
Managerial decision about the allocation of resources. There could be an IF but no THEN. Or there could be a THEN but no IF. A good example of this would be pricing decisions
True
Managerial decisions tend to be structured and unstructured
True
Organizations have social capital (true/false)
True
Product and brand management is a process concerning the sales and marketing department (true/false)
Structured Decision
Repetitive, routine, has a definite procedure. Oftentimes structured as an IF....THEN.... Problem
Dynamic Process
Semi or unstructured process that requires human judgement
Business Process
Set of activities to create value transforming inputs to outputs
Customer Relationship Management System (CRM)
Suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service
Inter-Enterprise Information System
Supply chain management is an example of a(n) ________
Viral Hook
The Doggie Store created a "cutest dog" competition with a grand prize of a $100 gift certificate to the store and put it on their Instagram to create a ________
Integration
The primary purpose of an ERP system is ________
False
The structure of a process has no bearing on its efficiency (true/false)
True
The two key characteristics of collaboration are iteration and feedback (true/false)?
Social Media
The use of information technology to support the sharing of content among networks of users
Support Activities
Things that are not directly related to your product: Accounting, finance, human relations
Social Computing
Type of information technology combining social behavior and IS to create value
Social Media
Use of IT to support the sharing of content among users
1. Data Duplication 2. Sharing information is difficult 3. Lack of integrated information
What are problems with a functional system?
1. Effectiveness: Does it reach its goal? 2. Efficiency: Ratio of inputs to outputs
What are the characteristics of Process Quality Management?
1. Sharing 2. Networking 3. Collaborating
What are the elements of social media?
1. Establish Objective Goals 2. Defined Lifespan 3. Usually involving several departments/professionals 4. Typically doing something that has not been done before
What are the four characteristics of project management?
1. Initiating: Starting/Forming a team 2. Planning: setting a goal 3. Executing: Communicating the project 4. Closing: Assessing the results and the process
What are the four phases of Project Management?
1. Become informed 2. Make decisions 3. Solve Problems 4. Manage Projects
What are the four primary purposes of collaboration?
1. Inbound Logistics 2. Operating Manufacturing 3. Outbound logistics 4. Service & Support
What are the four steps to operating and manufacturing information systems?
1. Inventory IS (RFID, Just in Time) 2. Manufacturing Planning 3. Manufacturing Operations (Robotics)
What are the three categories of Operating and Manufacturing Information Systems?
1. Behavior Controls 2. Outcome Controls 3. Input Controls
What are the three controls of managing people?
1. Successful outcome 2. Growth in team capability 3. Meaningful and satisfying experience
What are the three criteria for successful collaboration?
1. Customer Relationship Management (CRM) 2. Enterprise Resource Planning (ERP), example Oracle 3. Enterprise Application Integration (EAI)
What are the three cross-function or enterprise systems?
1. Performing an activity 2. Augmenting a human who is performing an activity 3. Controlling data quality and process flow
What are the three ways information systems improve process quality?
1. Operations and Manufacturing 2. Sales System
What are the two categories of a functional informational system?
Groupthink
What is a risk of cooperation?
SMIS has connection data
What is one feature that differentiates social media information systems (SMIS) from Web site applications?
Loss of control
What is the primary risk of peer-to-peer support in social media?
Loss of control
What is the primary risk of social media?
Enterprise Information Systems
Which information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?
Enterprise Information Systems
Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?
They support strategic and less structured managerial decisions
Which of the following is a characteristic of dynamic processes?
Recognizing Individuals for their contributions
Which of the following is vitally important to a meaningful work experience?
They are very hard to change
Which of the following statements about enterprise information systems is TRUE?
Which social media platform has the most active users?
Operations Managers
Who makes structured decision?
Strategic Decisions
_______ are those that support broad-scope, organizational issues
Crowdsourcing
_______ is the dynamic social media process of employing users to participate in product design or product redesign
Operational Decisions
________ are those that support operational day-to-day activities
Cooperation
________ is a group of people working together, all doing essentially the same work to accomplish a job
Asynchronous Communication
________ occurs when all team members do not meet at the same time
Structured Process
day to day set order to activities
Business Process Management
making decisions related to process quality, one example might be turning to automation, augment humans, replace humans
Functional Information System
system that provides detailed information for a specific type of activity or related group of activities
Constructive Criticism
telling somebody why they did something wrong or how they can improve