MIS Exam #3

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True

CRM systems incorporate solicitation, sales, relationship management, and customer support applications (true/false)

Information Technology

Changing "how" we communicate. For example, IT allows us to not be in the same place at the same time in order to communicate

Influencer

Cocoa ________ in her social network because her opinion may force a change in others' behavior and beliefs

Group Think

Everybody saying the want the same thing and not wanting to argue

Social media provider

Facebook is an example of a ________ because it provides a platform that enables the creation of social networks

1. People 2. Hardware 3. Software 4. Data 5. Procedures

What are the five components of Social Media Information Systems?

Collaboration

A group of people working together to achieve a common goal via a process of feedback and iteration

Enterprise Resource Management

A suite of applications called modules, a database, and a set of inherent processes for consolidating operations into a single, consistent, computing platform

Enterprise Application Integration

A suite of software applications that integrates existing systems by providing layers of software that connects applications together

pay-per-click

ABC Corp is partnering with a company to offer ads. The company will show the ads for free and ABC Corp only pays if the customer visits the page from that ad. ABC Corp is using the ________

Efficient

Because of growth in team capability, over time the team becomes more ________ and over time can perform the same service for less cost

Social Capital

Number of relationships X strength of relationships X entity resources

Structured Processes

Formally defined, standardized processes that involve day-to-day operation

SAP and Oracle

Identify the top two ERP vendors

Workflow Control

If a collaboration tool that manages activities in a predefined process

Enterprise Information System

Information systems that support cross-functional processes and activities in multiple departments

Cooperation

Is between a group of people who are working together towards the same goal by dividing and conquering

Unconstructive

Jack is frustrating his team because the feedback he provided for the last set of project documents was "this document is a mess". Jack's feedback was ________

Groupthink

Jerry is in a group that only provides positive feedback because of group cohesion. Jerry is concerned the group is participating in ________

business to consumer

Jerry is using social media to market products directly to end users. This type of marketing is defined as ________

Geofencing

Location service that allows applications to know when a user has crossed a specific location and then triggers an automated action

Unstructured Decision

Long term strategic decisions. There's no if part of these problems, nor a then. Often made by CEOs

Semi Structured

Managerial decision about the allocation of resources. There could be an IF but no THEN. Or there could be a THEN but no IF. A good example of this would be pricing decisions

True

Managerial decisions tend to be structured and unstructured

True

Organizations have social capital (true/false)

True

Product and brand management is a process concerning the sales and marketing department (true/false)

Structured Decision

Repetitive, routine, has a definite procedure. Oftentimes structured as an IF....THEN.... Problem

Dynamic Process

Semi or unstructured process that requires human judgement

Business Process

Set of activities to create value transforming inputs to outputs

Customer Relationship Management System (CRM)

Suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service

Inter-Enterprise Information System

Supply chain management is an example of a(n) ________

Viral Hook

The Doggie Store created a "cutest dog" competition with a grand prize of a $100 gift certificate to the store and put it on their Instagram to create a ________

Integration

The primary purpose of an ERP system is ________

False

The structure of a process has no bearing on its efficiency (true/false)

True

The two key characteristics of collaboration are iteration and feedback (true/false)?

Social Media

The use of information technology to support the sharing of content among networks of users

Support Activities

Things that are not directly related to your product: Accounting, finance, human relations

Social Computing

Type of information technology combining social behavior and IS to create value

Social Media

Use of IT to support the sharing of content among users

1. Data Duplication 2. Sharing information is difficult 3. Lack of integrated information

What are problems with a functional system?

1. Effectiveness: Does it reach its goal? 2. Efficiency: Ratio of inputs to outputs

What are the characteristics of Process Quality Management?

1. Sharing 2. Networking 3. Collaborating

What are the elements of social media?

1. Establish Objective Goals 2. Defined Lifespan 3. Usually involving several departments/professionals 4. Typically doing something that has not been done before

What are the four characteristics of project management?

1. Initiating: Starting/Forming a team 2. Planning: setting a goal 3. Executing: Communicating the project 4. Closing: Assessing the results and the process

What are the four phases of Project Management?

1. Become informed 2. Make decisions 3. Solve Problems 4. Manage Projects

What are the four primary purposes of collaboration?

1. Inbound Logistics 2. Operating Manufacturing 3. Outbound logistics 4. Service & Support

What are the four steps to operating and manufacturing information systems?

1. Inventory IS (RFID, Just in Time) 2. Manufacturing Planning 3. Manufacturing Operations (Robotics)

What are the three categories of Operating and Manufacturing Information Systems?

1. Behavior Controls 2. Outcome Controls 3. Input Controls

What are the three controls of managing people?

1. Successful outcome 2. Growth in team capability 3. Meaningful and satisfying experience

What are the three criteria for successful collaboration?

1. Customer Relationship Management (CRM) 2. Enterprise Resource Planning (ERP), example Oracle 3. Enterprise Application Integration (EAI)

What are the three cross-function or enterprise systems?

1. Performing an activity 2. Augmenting a human who is performing an activity 3. Controlling data quality and process flow

What are the three ways information systems improve process quality?

1. Operations and Manufacturing 2. Sales System

What are the two categories of a functional informational system?

Groupthink

What is a risk of cooperation?

SMIS has connection data

What is one feature that differentiates social media information systems (SMIS) from Web site applications?

Loss of control

What is the primary risk of peer-to-peer support in social media?

Loss of control

What is the primary risk of social media?

Enterprise Information Systems

Which information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?

Enterprise Information Systems

Which of the following information systems eliminates data duplication and carefully manages changes to duplicated data to maintain consistency?

They support strategic and less structured managerial decisions

Which of the following is a characteristic of dynamic processes?

Recognizing Individuals for their contributions

Which of the following is vitally important to a meaningful work experience?

They are very hard to change

Which of the following statements about enterprise information systems is TRUE?

Facebook

Which social media platform has the most active users?

Operations Managers

Who makes structured decision?

Strategic Decisions

_______ are those that support broad-scope, organizational issues

Crowdsourcing

_______ is the dynamic social media process of employing users to participate in product design or product redesign

Operational Decisions

________ are those that support operational day-to-day activities

Cooperation

________ is a group of people working together, all doing essentially the same work to accomplish a job

Asynchronous Communication

________ occurs when all team members do not meet at the same time

Structured Process

day to day set order to activities

Business Process Management

making decisions related to process quality, one example might be turning to automation, augment humans, replace humans

Functional Information System

system that provides detailed information for a specific type of activity or related group of activities

Constructive Criticism

telling somebody why they did something wrong or how they can improve


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