MIS FINAL

what is a collaborative website that allows users to add, remove and change content?

wiki

how many days is a typical sprint in the scrum methodology

30 days

a data center

A facility used to house management information systems and associated components, such as telecommunications and storage systems

primary key

A field (or group of fields) that uniquely identifies a given entity in a table

foreign key

A primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables

Warm site

A separate facility with computer equipment that requires installation and configuration

agile method

Aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process using the bare minimum requirements

What encompasses all organizational information and its primary purpose is to support the performance of managerial analysis or semi-structured decisions?

Analytical information

Where do organizations typically place firewalls?

Between the server and the Internet

recently, 150 of the Fortune 500 companies added this position to their list of senior executives

CPO Chief Privacy Officer

who are the primary users of SCM systems?

Customers, resellers, partners, suppliers, and distributors

a passive RFID tag

Does not have a power source

If you were thinking about a home theater system what would represent the feedback

a message stating the disk is dirty and cannot be played

misleading data

a problem associated with dirty data

what is simplelocker

a ransomware program that encrypts your personal files and demands payment for the file's decryption keys

what are potential features of digital dashboards?

a running line graph of planned versus actual production for the past 24 hours, a graph of stock market prices, a hot list of KPIs refreshed every 15 minutes

what is spyware

a special class of adware that collects data about the user and transmits it over the Internet without the user's knowledge or permission

clean computing

a subset of sustainable MIS, refers to the environmentally responsible use, manufacture and disposal of technology products and other computer equipment

WMAN

a wireless metropolitan area network that uses radio signals to transmit and receive data

inbound logistics

acquires raw materials and resources and distributes them to manufacturing as required

CIO primary responsibilities

advocate and communicate the MIS strategy by building and maintaining strong executive relationships

what is a dynamic host configuration protocol?

allows dynamic IP address allocation so users do not have to have a preconfigured IP address to use the network

VoIP

allows users to call anyone with an international telephone number, a local telephone number, cellular telephone number

What is Porter's Five Forces Model?

analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry

null-valued attribute

assigned to an attribute when no other value applies or when a value is unknown

classification

assigns records to one of a predefined set of classes

what is a common customer service CRM metric

average time to resolution

What is a good way to build trust when working with customers over the internet?

be available to communicate in person, accessible to communicate in person, use customer testimonials that link to your client website

The best and most effective way to manage authentication is through ___________.

biometrics

Porter's Three Generic Strategies

broad cost leadership, broad differentiation, focused strategy

Data Artist

business analytics specialist who uses virtual tools to help people understand complex data

what is a standardized set of activities that accomplishes a specific task

business process

what is a graphical notation that depicts the steps in a business process

business process model notation

core processes

business processes, such as manufacturing goods, selling products, and providing service, that make up the primary activities in a value chain

critical success factors

can have several key performance indicators

infographics

can present the results of large data analysis looking for patterns and relationships that monitor changes in variables over time.

a database

can support many logical views

opt-in

choosing to allow permissions to incoming emails

what is the best way to measure a company's e-business success?

clickstream data, interactivity, effective MIS metrics

What is any proprietary software licensed under exclusive legal right of the copyright holder?

closed source

how would the health care industry use business intelligence?

compare the demographics of patients with critical illnesses

hardware

consists of the physical devices associated with a computer system

analyzing data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information

consolidation

what is the difference between customer-facing processes and business-facing processes?

customer-facing processes are front-office processes, business-facing processes are back-office processes

communication plan

defines the how, what, when and who regarding the flow of project information to stakeholders and is key for managing expectations

age

derived attribute

outsourcing challenges caused by contract length

difficulties in getting out of a contract, problems in reforming an internal IT department, problems in foreseeing future issues

if you were thinking about a washing machine as a system which would represent the inputs

dirty clothes, water and detergent

according to Peter Drucker, what are manager who do the right thing addressing?

effectiveness

Which of the following includes the roles and responsibilities of the CTO?

ensuring the speed, accuracy, reliability and availability of the MIS

what is the key word in ERP?

enterprise

enterprise systems

enterprise-wide support and data access for a firm's operations and business processes

what is a SWOT analysis?

evaluates an organization's strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies

cardinality

expresses the specific number of instances in an entity

Predictive analytics

extracts information from data and uses it to predict future trends and identify behavioral patterns

what is one of the four common tools managers use to analyze competitive intelligence and develop competitive advantages

first-mover advantage

advanced analytics

focuses on forecasting future trends and producing insights using sophisticated quantitative methods, including statistics, descriptive and predictive data mining, simulation, and optimization

which is considered the output in the systems thinking example of a DSS

forecasts

call scripting system

gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer

what refers to the level of detail in the model or the decision-making process

granularity

Why is estimating future growth a challenge for most companies?

growth can occur because the company acquires new customers, new products or new markets

detailed user documentation

highlights how to use the system and how to troubleshoot issues or problems

what is the internet protocol web browsers use to request and display web pages using universal resource locators?

hypertext transport protocol (HTTP)

business impact analysis

identifies all critical business functions and the effect that a specific disaster may have upon them

Information MIS Infrastructure

includes the hardware, software, and telecommunications equipment that, when combined, provides the underlying foundation to support the organization's goals

effective and efficient supply chain management systems enable an organization to

increase its supplier power

advantages of using a relational database

increased information quality, decreased information redundancy, increased flexibility

disadvantage of database-stored information

increased information redundancy

what is the method or system of government for information management or control

information governance

What measures the number of people a firm can communicate with all over the world?

information reach

topic or features included in Web 3.0

integration of legacy devices, intelligent applications, worldwide database

the relationship between functional areas in a business

interdependent

the sales department needs to rely on information from operations to understand

inventory, customer orders, and demand forecasts

a server

is a computer dedicated to providing information in response to requests

BPMN business process model and notation

is a task in a business process

Google Glass

is a wearable computer with an optical head-mounted display (OHMD). Developed by Google, it adds an element of augmented reality to the user's world by displaying information in a smart phone-like hands-free format.

which is not a main concern for shareholders and investors?

job security

Adwords

keywords that advertisers choose to pay for and appear as sponsored links on the Google results pages

packet header

lists the destination along with the length of the message data

LAN

local area network connects a group of computers in close proximity such as an office building, school or home, allows sharing of files, printers, games, and other resources, often connects to other LANs and to wide area networks

What includes a variety of threats such as viruses, worms, and Trojan horses?

malicious code

technical feasibility

measures the practicality of a technical solution and the availability of technical resources and expertise

what is the ability to purchase goods and services through a wireless internet-enabled device

mobile business

what is a workflow control system

monitors processes to ensure tasks, activities and responsibilities are executed as specified

what is a category of AI that attempts to emulate the way the human brain works?

neural network

which of the following are included as potential external weaknesses in a SWOT analysis that are harmful to an organization?

new entrants, substitute products, shrinking markets, costly regulatory requirements

quantity

not a characteristic common to high-quality information

information integrity issue

occurs when a system produces incorrect, inconsistent or duplicate data

failback

occurs when the primary machine recovers and resumes operations, taking over from the secondary server

analysis paralysis

occurs when the user goes into an emotional state of over-analysis (or over-thinking) a situation so that a decision or action is never taken, in effect paralyzing the outcome

utility computing

offers a pay-per-use revenue model similar to a metered service such as gas or electricity

user IDs and passwords

one of the most ineffective ways to set up authentication techniques

shopping bot

one of the simplest examples of an intelligent agent

native advertising

online marketing concept in which the advertiser attempts to gain attention by providing content in the context of the user's experience in terms of its content, format, style, or placement

Sustainable MIS disposal

refers to the safe disposal of MIS assets at the end of their life cycle

which is considered the output in the systems thinking example of a TPS

report

Chief Data Officer

responsible for determining the types of information the enterprise will capture, retain, analyze and share

what type of system is implemented that searches competitor website and provides comparisons of price, promotions, and availability that saves time, money and resources?

shopping bot

analyzing data using many different perspectives to identify different ways to improve a division

slice-and-dice

what is a view of data at a particular moment in time

snapshot

What is the flow that a systems thinking approach using a TPS would follow?

source documents (input) - CRUD, calculate (process) - reports (output) - (feedback)

Which companies use a cost leadership strategy

southwest, horizon, frontier, jetblue

project constraints

specific factors that can limit options; budget, delivery dates, available skilled resources, organizational policies

a social bookmarking site is dedicated to providing the ability to

store and categorize favorite sites, to share favorites, to annotate

What are advantages of a content management system?

store website content, manage website creation, allow editing and publication information

date of birth

stored attribute

geographic information system

stores, views, and analyzes geographic data, creating multidimensional charts or maps

how are the three different levels of the company pyramid represented from top to bottom

strategic, managerial, operational

what is included in a SWOT analysis

strengths, weaknesses, opportunities, threats

which process focuses on the entire customer order process and operates across functional departments

order to delivery process

CIO

oversees all uses of information technology, ensures the strategic alignment of MIS with business goals and objectives, and has tremendous insight into the capabilities of MIS

what are the four wireless communication network categories?

personal area networks, wireless local area networks, wireless metropolitan area networks and wireless wide area networks

what is the number one reason that IT projects fall behind schedule or fail

poor planning or poor project management

RFID electronic product code

promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag

forward integration

takes information entered into a given system and sends it automatically to all downstream systems and processes

What are services?

tasks performed by people that customers will buy to satisfy a want or need

dynamic scaling

the MIS infrastructure can be automatically scaled up or down based on needed requirements

information compliance

the act of conforming, acquiescing, or yielding information

IT consumerization

the blending of personal and business use of technology devices and applications

carbon emissions

the carbon dioxide and carbon monoxide in the atmosphere produced by business processes and systems

data aggregation

the collection of data from various sources for the purpose of data processing

in terms of systems thinking, what is process?

the computer program that processes the data

Production is

the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services

software

the set of instructions the hardware executes to carry out specific tasks

when evaluating the six-step decision making process, what occurs during the solution selection step?

the solution that best solves the problem is selected

Imagine you are creating a new product to sell in an up-and-coming market. Which statement indicates that it would be difficult for you to enter this new market?

the threat of new entrants' force is low in the up and coming market

if you were thinking of an oven as a system what would be the input

the uncooked food

what is augmented reality

the viewing of the physical world with computer-generated layers of information added to it

Business Intelligence is used to answer questions such as

where is the business going? where has the business been? where is the business now?

status report

Periodic review of actual performance versus expected performance.

The WWW

Provides access to Internet information through documents including text, graphics, audio, and video files that use a special formatting language called HTML

Serviceability

How quickly a third-party can change a system to ensure it meets user needs and the terms of any contracts, including agreed levels of reliability, maintainability, or availability

enterprise resource planning

Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprisewide decisions by viewing enterprisewide information on all business operations

analysis phase in the SDLC

Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system

what are the quantifiable metrics a company uses to evaluate progress towards critical success factors?

KPI

network categories

LAN, WAN, MAN

Acceptable use policy

Requires a user to agree to follow it to be provided access to corporate email, information systems, and the Internet

mass customization

The ability of an organization to tailor its products or services to the customers' specifications

Which of the following provides an example of data?

Who is customer number 12345

middleware

translates information between disparate systems

what do Netflix and Amazon use to drive their recommendation tools?

user-generated content

location-based services

uses location information to provide a service and is designed to give mobile users instant access to personalized local content

WLAN

uses radio signals to transmit and receive data over distances of a few hundred feet