MIS FINAL
what is a collaborative website that allows users to add, remove and change content?
wiki
how many days is a typical sprint in the scrum methodology
30 days
a data center
A facility used to house management information systems and associated components, such as telecommunications and storage systems
primary key
A field (or group of fields) that uniquely identifies a given entity in a table
foreign key
A primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables
Warm site
A separate facility with computer equipment that requires installation and configuration
agile method
Aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process using the bare minimum requirements
What encompasses all organizational information and its primary purpose is to support the performance of managerial analysis or semi-structured decisions?
Analytical information
Where do organizations typically place firewalls?
Between the server and the Internet
recently, 150 of the Fortune 500 companies added this position to their list of senior executives
CPO Chief Privacy Officer
who are the primary users of SCM systems?
Customers, resellers, partners, suppliers, and distributors
a passive RFID tag
Does not have a power source
If you were thinking about a home theater system what would represent the feedback
a message stating the disk is dirty and cannot be played
misleading data
a problem associated with dirty data
what is simplelocker
a ransomware program that encrypts your personal files and demands payment for the file's decryption keys
what are potential features of digital dashboards?
a running line graph of planned versus actual production for the past 24 hours, a graph of stock market prices, a hot list of KPIs refreshed every 15 minutes
what is spyware
a special class of adware that collects data about the user and transmits it over the Internet without the user's knowledge or permission
clean computing
a subset of sustainable MIS, refers to the environmentally responsible use, manufacture and disposal of technology products and other computer equipment
WMAN
a wireless metropolitan area network that uses radio signals to transmit and receive data
inbound logistics
acquires raw materials and resources and distributes them to manufacturing as required
CIO primary responsibilities
advocate and communicate the MIS strategy by building and maintaining strong executive relationships
what is a dynamic host configuration protocol?
allows dynamic IP address allocation so users do not have to have a preconfigured IP address to use the network
VoIP
allows users to call anyone with an international telephone number, a local telephone number, cellular telephone number
What is Porter's Five Forces Model?
analyzes the competitive forces within the environment in which a company operates to assess the potential for profitability in an industry
null-valued attribute
assigned to an attribute when no other value applies or when a value is unknown
classification
assigns records to one of a predefined set of classes
what is a common customer service CRM metric
average time to resolution
What is a good way to build trust when working with customers over the internet?
be available to communicate in person, accessible to communicate in person, use customer testimonials that link to your client website
The best and most effective way to manage authentication is through ___________.
biometrics
Porter's Three Generic Strategies
broad cost leadership, broad differentiation, focused strategy
Data Artist
business analytics specialist who uses virtual tools to help people understand complex data
what is a standardized set of activities that accomplishes a specific task
business process
what is a graphical notation that depicts the steps in a business process
business process model notation
core processes
business processes, such as manufacturing goods, selling products, and providing service, that make up the primary activities in a value chain
critical success factors
can have several key performance indicators
infographics
can present the results of large data analysis looking for patterns and relationships that monitor changes in variables over time.
a database
can support many logical views
opt-in
choosing to allow permissions to incoming emails
what is the best way to measure a company's e-business success?
clickstream data, interactivity, effective MIS metrics
What is any proprietary software licensed under exclusive legal right of the copyright holder?
closed source
how would the health care industry use business intelligence?
compare the demographics of patients with critical illnesses
hardware
consists of the physical devices associated with a computer system
analyzing data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information
consolidation
what is the difference between customer-facing processes and business-facing processes?
customer-facing processes are front-office processes, business-facing processes are back-office processes
communication plan
defines the how, what, when and who regarding the flow of project information to stakeholders and is key for managing expectations
age
derived attribute
outsourcing challenges caused by contract length
difficulties in getting out of a contract, problems in reforming an internal IT department, problems in foreseeing future issues
if you were thinking about a washing machine as a system which would represent the inputs
dirty clothes, water and detergent
according to Peter Drucker, what are manager who do the right thing addressing?
effectiveness
Which of the following includes the roles and responsibilities of the CTO?
ensuring the speed, accuracy, reliability and availability of the MIS
what is the key word in ERP?
enterprise
enterprise systems
enterprise-wide support and data access for a firm's operations and business processes
what is a SWOT analysis?
evaluates an organization's strengths, weaknesses, opportunities, and threats to identify significant influences that work for or against business strategies
cardinality
expresses the specific number of instances in an entity
Predictive analytics
extracts information from data and uses it to predict future trends and identify behavioral patterns
what is one of the four common tools managers use to analyze competitive intelligence and develop competitive advantages
first-mover advantage
advanced analytics
focuses on forecasting future trends and producing insights using sophisticated quantitative methods, including statistics, descriptive and predictive data mining, simulation, and optimization
which is considered the output in the systems thinking example of a DSS
forecasts
call scripting system
gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer
what refers to the level of detail in the model or the decision-making process
granularity
Why is estimating future growth a challenge for most companies?
growth can occur because the company acquires new customers, new products or new markets
detailed user documentation
highlights how to use the system and how to troubleshoot issues or problems
what is the internet protocol web browsers use to request and display web pages using universal resource locators?
hypertext transport protocol (HTTP)
business impact analysis
identifies all critical business functions and the effect that a specific disaster may have upon them
Information MIS Infrastructure
includes the hardware, software, and telecommunications equipment that, when combined, provides the underlying foundation to support the organization's goals
effective and efficient supply chain management systems enable an organization to
increase its supplier power
advantages of using a relational database
increased information quality, decreased information redundancy, increased flexibility
disadvantage of database-stored information
increased information redundancy
what is the method or system of government for information management or control
information governance
What measures the number of people a firm can communicate with all over the world?
information reach
topic or features included in Web 3.0
integration of legacy devices, intelligent applications, worldwide database
the relationship between functional areas in a business
interdependent
the sales department needs to rely on information from operations to understand
inventory, customer orders, and demand forecasts
a server
is a computer dedicated to providing information in response to requests
BPMN business process model and notation
is a task in a business process
Google Glass
is a wearable computer with an optical head-mounted display (OHMD). Developed by Google, it adds an element of augmented reality to the user's world by displaying information in a smart phone-like hands-free format.
which is not a main concern for shareholders and investors?
job security
Adwords
keywords that advertisers choose to pay for and appear as sponsored links on the Google results pages
packet header
lists the destination along with the length of the message data
LAN
local area network connects a group of computers in close proximity such as an office building, school or home, allows sharing of files, printers, games, and other resources, often connects to other LANs and to wide area networks
What includes a variety of threats such as viruses, worms, and Trojan horses?
malicious code
technical feasibility
measures the practicality of a technical solution and the availability of technical resources and expertise
what is the ability to purchase goods and services through a wireless internet-enabled device
mobile business
what is a workflow control system
monitors processes to ensure tasks, activities and responsibilities are executed as specified
what is a category of AI that attempts to emulate the way the human brain works?
neural network
which of the following are included as potential external weaknesses in a SWOT analysis that are harmful to an organization?
new entrants, substitute products, shrinking markets, costly regulatory requirements
quantity
not a characteristic common to high-quality information
information integrity issue
occurs when a system produces incorrect, inconsistent or duplicate data
failback
occurs when the primary machine recovers and resumes operations, taking over from the secondary server
analysis paralysis
occurs when the user goes into an emotional state of over-analysis (or over-thinking) a situation so that a decision or action is never taken, in effect paralyzing the outcome
utility computing
offers a pay-per-use revenue model similar to a metered service such as gas or electricity
user IDs and passwords
one of the most ineffective ways to set up authentication techniques
shopping bot
one of the simplest examples of an intelligent agent
native advertising
online marketing concept in which the advertiser attempts to gain attention by providing content in the context of the user's experience in terms of its content, format, style, or placement
Sustainable MIS disposal
refers to the safe disposal of MIS assets at the end of their life cycle
which is considered the output in the systems thinking example of a TPS
report
Chief Data Officer
responsible for determining the types of information the enterprise will capture, retain, analyze and share
what type of system is implemented that searches competitor website and provides comparisons of price, promotions, and availability that saves time, money and resources?
shopping bot
analyzing data using many different perspectives to identify different ways to improve a division
slice-and-dice
what is a view of data at a particular moment in time
snapshot
What is the flow that a systems thinking approach using a TPS would follow?
source documents (input) - CRUD, calculate (process) - reports (output) - (feedback)
Which companies use a cost leadership strategy
southwest, horizon, frontier, jetblue
project constraints
specific factors that can limit options; budget, delivery dates, available skilled resources, organizational policies
a social bookmarking site is dedicated to providing the ability to
store and categorize favorite sites, to share favorites, to annotate
What are advantages of a content management system?
store website content, manage website creation, allow editing and publication information
date of birth
stored attribute
geographic information system
stores, views, and analyzes geographic data, creating multidimensional charts or maps
how are the three different levels of the company pyramid represented from top to bottom
strategic, managerial, operational
what is included in a SWOT analysis
strengths, weaknesses, opportunities, threats
which process focuses on the entire customer order process and operates across functional departments
order to delivery process
CIO
oversees all uses of information technology, ensures the strategic alignment of MIS with business goals and objectives, and has tremendous insight into the capabilities of MIS
what are the four wireless communication network categories?
personal area networks, wireless local area networks, wireless metropolitan area networks and wireless wide area networks
what is the number one reason that IT projects fall behind schedule or fail
poor planning or poor project management
RFID electronic product code
promotes serialization or the ability to track individual items by using the unique serial number associated with each RFID tag
forward integration
takes information entered into a given system and sends it automatically to all downstream systems and processes
What are services?
tasks performed by people that customers will buy to satisfy a want or need
dynamic scaling
the MIS infrastructure can be automatically scaled up or down based on needed requirements
information compliance
the act of conforming, acquiescing, or yielding information
IT consumerization
the blending of personal and business use of technology devices and applications
carbon emissions
the carbon dioxide and carbon monoxide in the atmosphere produced by business processes and systems
data aggregation
the collection of data from various sources for the purpose of data processing
in terms of systems thinking, what is process?
the computer program that processes the data
Production is
the process where a business takes raw materials and processes them or converts them into a finished product for its goods or services
software
the set of instructions the hardware executes to carry out specific tasks
when evaluating the six-step decision making process, what occurs during the solution selection step?
the solution that best solves the problem is selected
Imagine you are creating a new product to sell in an up-and-coming market. Which statement indicates that it would be difficult for you to enter this new market?
the threat of new entrants' force is low in the up and coming market
if you were thinking of an oven as a system what would be the input
the uncooked food
what is augmented reality
the viewing of the physical world with computer-generated layers of information added to it
Business Intelligence is used to answer questions such as
where is the business going? where has the business been? where is the business now?
status report
Periodic review of actual performance versus expected performance.
The WWW
Provides access to Internet information through documents including text, graphics, audio, and video files that use a special formatting language called HTML
Serviceability
How quickly a third-party can change a system to ensure it meets user needs and the terms of any contracts, including agreed levels of reliability, maintainability, or availability
enterprise resource planning
Integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprisewide decisions by viewing enterprisewide information on all business operations
analysis phase in the SDLC
Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system
what are the quantifiable metrics a company uses to evaluate progress towards critical success factors?
KPI
network categories
LAN, WAN, MAN
Acceptable use policy
Requires a user to agree to follow it to be provided access to corporate email, information systems, and the Internet
mass customization
The ability of an organization to tailor its products or services to the customers' specifications
Which of the following provides an example of data?
Who is customer number 12345
middleware
translates information between disparate systems
what do Netflix and Amazon use to drive their recommendation tools?
user-generated content
location-based services
uses location information to provide a service and is designed to give mobile users instant access to personalized local content
WLAN
uses radio signals to transmit and receive data over distances of a few hundred feet