MIS Quiz 1
___________ is an example of efficiency.
Automating order entry
Six Sigma is a popular __________ technique.
BPI
_____________ uses a "clean sheet" perspective.
BPR
MRP is an earlier evolution of __________.
ERP
___________ is a traditional function of the MIS department.
Managing systems development
___________ is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual customers.
Mass customization
____________ is a method to convert future values of benefits to their present-value equivalent by "discounting" them at the organization's cost of funds.
NPV
__________ CRM systems are hosted by an external vendor in the vendor's data center.
On-demand
__________ is a business strategy that enables manufacturers to share product-related data that supports product design and development and supply chain operations.
PLM
____________ is an example of a support activity for most firms.
Product and technology development
You decide to purchase SAP but modify to handle your specific business processes. This is an example of the ___________ approach to ERP implementation.
custom
Operational CRM systems support __________ -office business processes or processes that ___________.
front; directly interact with customers
If there are many alternatives to an organization's products or services, then the threat of substitutes is ___________; if there are few alternatives , then the threat is _________.
high; low
In the ____________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.
improve
Packing, assembly, or manufacturing are ___________ activities.
internal
Users have the greatest involvement in the ____________ stage of the SDLC.
investigation
You decide to specialize in marketing for your first career. You take and entry-level position as XYZ Corp. This means you are a __________.
knowledge worker
The optimal result of the organization's CRM efforts is to ___________ the number of high-value repeat customers while ___________ customer churn.
maximize; minimizing
Threat of substitute products or services refers to companies ____________ the industry; rivalry refers to companies ___________ the industry.
outside; inside
Adding functions after the project has been initiated causes _____________.
scope creep
In the __________ component of SCM, supply chain managers develop pricing, delivery, and payment processes with suppliers, and they monitor and improve their relationships with their suppliers.
source
A(n) ____________ is an inter-organizational system.
supply chain system
Scrum sprints typically last 2-4 ____________.
weeks
_________ is connecting system (wireline or wireless) that permits different computers to share resources.
A network
A(n) ____________ us an agent or a vendor who assembles the software needed by enterprises and then packages it with services such as development, operations, and maintenance.
ASP
The top technology job is_____________.
CIO
_____________ is the marketing of additional related products to customers based on a previous purchase.
Cross-selling
___________ is an extended ERP module.
Customer relationship management
__________ refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning.
Data
The ___________ delineates the way an organization should utilize its information resources to accomplish its mission.
IT architecture
IT services, IT personnel, and IT components make up the organization's ___________.
IT infrastructure
____________ are materials, services, and information that flow through and are transformed as a result of process activities.
Inputs
____________ is a consultative function of the MIS department.
Partnering with business-unit executives
If you want to implement an ERP system but cannot afford to make large investments in IT, ___________ ERP is a good solution.
SaaS
A(n) ____________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.
TPS
___________ eliminates the need for the company to submit purchasing orders.
VMI
If your organization collects transactions and processes them at night, this is called ________.
batch processing
Fulfillment processes are NOT completed by _____________.
purchasing
A(n)_____________ interfaces between users and programmers and determines information requirements and technical specifications for new applications.
systems analyst
Information overload is a _________ pressure.
technology
