MIS Quiz 1

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___________ is an example of efficiency.

Automating order entry

Six Sigma is a popular __________ technique.

BPI

_____________ uses a "clean sheet" perspective.

BPR

MRP is an earlier evolution of __________.

ERP

___________ is a traditional function of the MIS department.

Managing systems development

___________ is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual customers.

Mass customization

____________ is a method to convert future values of benefits to their present-value equivalent by "discounting" them at the organization's cost of funds.

NPV

__________ CRM systems are hosted by an external vendor in the vendor's data center.

On-demand

__________ is a business strategy that enables manufacturers to share product-related data that supports product design and development and supply chain operations.

PLM

____________ is an example of a support activity for most firms.

Product and technology development

You decide to purchase SAP but modify to handle your specific business processes. This is an example of the ___________ approach to ERP implementation.

custom

Operational CRM systems support __________ -office business processes or processes that ___________.

front; directly interact with customers

If there are many alternatives to an organization's products or services, then the threat of substitutes is ___________; if there are few alternatives , then the threat is _________.

high; low

In the ____________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.

improve

Packing, assembly, or manufacturing are ___________ activities.

internal

Users have the greatest involvement in the ____________ stage of the SDLC.

investigation

You decide to specialize in marketing for your first career. You take and entry-level position as XYZ Corp. This means you are a __________.

knowledge worker

The optimal result of the organization's CRM efforts is to ___________ the number of high-value repeat customers while ___________ customer churn.

maximize; minimizing

Threat of substitute products or services refers to companies ____________ the industry; rivalry refers to companies ___________ the industry.

outside; inside

Adding functions after the project has been initiated causes _____________.

scope creep

In the __________ component of SCM, supply chain managers develop pricing, delivery, and payment processes with suppliers, and they monitor and improve their relationships with their suppliers.

source

A(n) ____________ is an inter-organizational system.

supply chain system

Scrum sprints typically last 2-4 ____________.

weeks

_________ is connecting system (wireline or wireless) that permits different computers to share resources.

A network

A(n) ____________ us an agent or a vendor who assembles the software needed by enterprises and then packages it with services such as development, operations, and maintenance.

ASP

The top technology job is_____________.

CIO

_____________ is the marketing of additional related products to customers based on a previous purchase.

Cross-selling

___________ is an extended ERP module.

Customer relationship management

__________ refer to an elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning.

Data

The ___________ delineates the way an organization should utilize its information resources to accomplish its mission.

IT architecture

IT services, IT personnel, and IT components make up the organization's ___________.

IT infrastructure

____________ are materials, services, and information that flow through and are transformed as a result of process activities.

Inputs

____________ is a consultative function of the MIS department.

Partnering with business-unit executives

If you want to implement an ERP system but cannot afford to make large investments in IT, ___________ ERP is a good solution.

SaaS

A(n) ____________ supports the monitoring, collecting, storage, and processing of data from the organization's basic business transactions, each of which generates data.

TPS

___________ eliminates the need for the company to submit purchasing orders.

VMI

If your organization collects transactions and processes them at night, this is called ________.

batch processing

Fulfillment processes are NOT completed by _____________.

purchasing

A(n)_____________ interfaces between users and programmers and determines information requirements and technical specifications for new applications.

systems analyst

Information overload is a _________ pressure.

technology


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